MP Training and Recruitment
Northampton, Northamptonshire
Job Title: 1st Line IT Support AnalystSalary from: £25kFull Time /37.50 hours per week - shift pattern between 8am-6pm / Hybrid workingTraining and weekly working will be from our HO in NorthamptonClosing Date: 21st July or until the right candidate is hiredPurpose of Role:This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk provides support for over 300 Nursery locations across the UK , as well as Support Staff and other colleagues around the world in the USA, Netherlands, India and Australia too! The successful candidate will be confident and organised and able to adeptly handle a diverse and dynamic workload. You will have an excellent working knowledge of Microsoft desktop products, whilst possessing an interest in delivering new technologies. For the candidate to be successful they must have a methodical approach to providing technical support and be able to demonstrate a high level of customer service and to be confident in providing basic end-user training for all colleagues at all levels of the company.What We Can Offer YouOur benefits include but are not limited to.Flexible working and holiday entitlementsDiscounted childcare in one of our nurseriesFantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and moreWide range of wellbeing resources, supporting our teams for the ups and downs of daily lifeWhy Bright Horizons?Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence - with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.Responsible For:First point of contact for telephone and onsite support requests for customers throughout the businessAnswer, respond to and if necessary, to create IT service requests via a ticketing system or phoneProvide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Kaseya, TeamViewer, FAQs)Where necessary escalate calls to the appropriate TierMaintain a high degree of customer service for all support queries and adhere to all service management principles, KPI's and SLA'sRemote support of users in a Citrix environmentExperience of troubleshooting, supporting or maintaining Windows and other PC and virtual environmentsTravel will be necessary from time to time (travel expenses paid for)Essential Experience:Experience working in similar roleTicketing systemsService Desk - Tier 1Office 365 / 2016Windows 10 / 11Active DirectoryExchange Admin CentreExperience Desirable:ITIL ProcessesTriagingBasic Knowledge of NetworkingHardware TroubleshootingCustomer Service Orientated - via all mediums.Technical CuriosityQualificationsRelevant education in an IT areaMicrosoft certifications (desirable but not essential)Personal AttributesStrong interpersonal skillsCan conform to shifting priorities, demands and timelines through analytical and problem-solving capabilitiesExperience at working both independently and in a team-oriented, collaborative environment is essentialReacts to project adjustments and alterations promptly and efficientlyAbility to read communication styles of team members and contractors who come from a broad spectrum of disciplinesPersuasive, encouraging, and motivatingStrong written and oral communication skillsAbility to effectively prioritize and execute tasks in a high-pressure environment is crucial.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application!
Job Title: 1st Line IT Support AnalystSalary from: £25kFull Time /37.50 hours per week - shift pattern between 8am-6pm / Hybrid workingTraining and weekly working will be from our HO in NorthamptonClosing Date: 21st July or until the right candidate is hiredPurpose of Role:This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk provides support for over 300 Nursery locations across the UK , as well as Support Staff and other colleagues around the world in the USA, Netherlands, India and Australia too! The successful candidate will be confident and organised and able to adeptly handle a diverse and dynamic workload. You will have an excellent working knowledge of Microsoft desktop products, whilst possessing an interest in delivering new technologies. For the candidate to be successful they must have a methodical approach to providing technical support and be able to demonstrate a high level of customer service and to be confident in providing basic end-user training for all colleagues at all levels of the company.What We Can Offer YouOur benefits include but are not limited to.Flexible working and holiday entitlementsDiscounted childcare in one of our nurseriesFantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and moreWide range of wellbeing resources, supporting our teams for the ups and downs of daily lifeWhy Bright Horizons?Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence - with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.Responsible For:First point of contact for telephone and onsite support requests for customers throughout the businessAnswer, respond to and if necessary, to create IT service requests via a ticketing system or phoneProvide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Kaseya, TeamViewer, FAQs)Where necessary escalate calls to the appropriate TierMaintain a high degree of customer service for all support queries and adhere to all service management principles, KPI's and SLA'sRemote support of users in a Citrix environmentExperience of troubleshooting, supporting or maintaining Windows and other PC and virtual environmentsTravel will be necessary from time to time (travel expenses paid for)Essential Experience:Experience working in similar roleTicketing systemsService Desk - Tier 1Office 365 / 2016Windows 10 / 11Active DirectoryExchange Admin CentreExperience Desirable:ITIL ProcessesTriagingBasic Knowledge of NetworkingHardware TroubleshootingCustomer Service Orientated - via all mediums.Technical CuriosityQualificationsRelevant education in an IT areaMicrosoft certifications (desirable but not essential)Personal AttributesStrong interpersonal skillsCan conform to shifting priorities, demands and timelines through analytical and problem-solving capabilitiesExperience at working both independently and in a team-oriented, collaborative environment is essentialReacts to project adjustments and alterations promptly and efficientlyAbility to read communication styles of team members and contractors who come from a broad spectrum of disciplinesPersuasive, encouraging, and motivatingStrong written and oral communication skillsAbility to effectively prioritize and execute tasks in a high-pressure environment is crucial.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application!
MP Training and Recruitment
Northampton, Northamptonshire
Job Title: Senior Cloud Network EngineerType: Full Time / 37.50 hours per week / Hybrid - HO is based in NorthamptonYou need to live within a reasonable commuting distance to the HO in Northampton - weekly attendance is expectedSalary DOE from £55k per annumThe closing date for this 07th July 2026 or until the right candidate is hiredAll internal candidates need to attach a full and relevant CVPurpose of Role:We are seeking a Senior Cloud Network Engineer to join our Network Team at Bright Horizons.The role will focus on Microsoft Azure and You will provide support design and maintain our multi cloud infrastructure.You will leverage your expertise in multi-region and multi-cloud network architecture to ensure optimal performance,security and scalability across our cloud environments with emphasis on automation, reliability and governance.What We Can Offer YouOur benefits include but are not limited to.Flexible working and holiday entitlementsDiscounted childcare in one of our nurseriesFantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and moreWide range of wellbeing resources, supporting our teams for the ups and downs of daily lifeWhy Bright Horizons?We've been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2022.Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence - with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted. We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.Key Accountabilities:Cloud Network Architecture & DesignDesign and implement Azure network architectures including VNets Subnet Models.Develop hybrid connectivity solutions (VPN, ExpressRoute) between on-premises and Azure environmentsArchitect highly available and fault-tolerant network solutions across regions.Implementation & OperationsDeploy and manage core Azure networking services:Azure Virtual Network (VNet)Fortinet (Fort-ADC Load Balancers)Azure Firewall and NSGsPrivate Endpoints / Service EndpointsMonitor network performance and troubleshoot latency, routing, and connectivity issuesOptimize network performance and cost efficiencySecurity & ComplianceImplement network security controls aligned with Zero Trust principlesDesign segmentation strategies using NSX & Fortigate Firewalls.Ensure compliance with internal policies and external standards.Conduct network risk assessments and remediation.Automation & Infrastructure as CodeBuild and maintain Infrastructure as Code (IaC) using tools such as:Terraform & Ansible.Automate network provisioning, configuration, and validation workflowsCollaboration & LeadershipPartner with cloud architects, DevOps engineers, and security teamsProvide technical leadership and mentorship to junior engineersContribute to design reviews and architectural governance.Key Deliverables / Success MetricsReliable, secure, and scalable Azure network architectureReduced incident rates and faster resolution timesIncreased automation and reduced manual interventionCompliance with security and governance standardsEssential Experience:Technical ExpertiseUnfortunately, we are unable to offer visa sponsorship for this position. Applicants must have an unrestricted right to work in the UK.5-8+ years in network engineering, with at least 3+ years in AzureStrong knowledge of:TCP/IP, DNS, BGP, routing protocolsNetwork security principles and firewallsHands-on experience with:Azure networking services (VNet, ExpressRoute, VPN Gateway, Fortinet Firewalls)Cloud & DevOpsExperience with Infrastructure as Code (Terraform / Ansible)Familiarity with CI/CD tools (Azure DevOps, GitHub Actions)Scripting skills (PowerShell, Python, or Bash)Monitoring & TroubleshootingExperience with Azure Monitor, Network Watcher, and Log AnalyticsStrong diagnostic and root-cause analysis skillsQualifications:Azure certifications (e.g., AZ-700, AZ-104, AZ-305)Experience with Kubernetes networking (AKS)Familiarity with SD-WAN or SASE architecturesExperience in regulated environments (finance, healthcare, etc.)Personal Attributes:Demonstrates consistent behaviours aligned with our HEART principles, acting with Honesty, Excellence, Accountability and Respect in all interactions, decisions and ways of working.Strong problem-solving and analytical thinkingAbility to communicate complex network concepts clearlyProactive mindset with ownership of systems and outcomesComfortable working in cross-functional, distributed teamsBright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application!
Job Title: Senior Cloud Network EngineerType: Full Time / 37.50 hours per week / Hybrid - HO is based in NorthamptonYou need to live within a reasonable commuting distance to the HO in Northampton - weekly attendance is expectedSalary DOE from £55k per annumThe closing date for this 07th July 2026 or until the right candidate is hiredAll internal candidates need to attach a full and relevant CVPurpose of Role:We are seeking a Senior Cloud Network Engineer to join our Network Team at Bright Horizons.The role will focus on Microsoft Azure and You will provide support design and maintain our multi cloud infrastructure.You will leverage your expertise in multi-region and multi-cloud network architecture to ensure optimal performance,security and scalability across our cloud environments with emphasis on automation, reliability and governance.What We Can Offer YouOur benefits include but are not limited to.Flexible working and holiday entitlementsDiscounted childcare in one of our nurseriesFantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and moreWide range of wellbeing resources, supporting our teams for the ups and downs of daily lifeWhy Bright Horizons?We've been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2022.Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence - with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted. We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.Key Accountabilities:Cloud Network Architecture & DesignDesign and implement Azure network architectures including VNets Subnet Models.Develop hybrid connectivity solutions (VPN, ExpressRoute) between on-premises and Azure environmentsArchitect highly available and fault-tolerant network solutions across regions.Implementation & OperationsDeploy and manage core Azure networking services:Azure Virtual Network (VNet)Fortinet (Fort-ADC Load Balancers)Azure Firewall and NSGsPrivate Endpoints / Service EndpointsMonitor network performance and troubleshoot latency, routing, and connectivity issuesOptimize network performance and cost efficiencySecurity & ComplianceImplement network security controls aligned with Zero Trust principlesDesign segmentation strategies using NSX & Fortigate Firewalls.Ensure compliance with internal policies and external standards.Conduct network risk assessments and remediation.Automation & Infrastructure as CodeBuild and maintain Infrastructure as Code (IaC) using tools such as:Terraform & Ansible.Automate network provisioning, configuration, and validation workflowsCollaboration & LeadershipPartner with cloud architects, DevOps engineers, and security teamsProvide technical leadership and mentorship to junior engineersContribute to design reviews and architectural governance.Key Deliverables / Success MetricsReliable, secure, and scalable Azure network architectureReduced incident rates and faster resolution timesIncreased automation and reduced manual interventionCompliance with security and governance standardsEssential Experience:Technical ExpertiseUnfortunately, we are unable to offer visa sponsorship for this position. Applicants must have an unrestricted right to work in the UK.5-8+ years in network engineering, with at least 3+ years in AzureStrong knowledge of:TCP/IP, DNS, BGP, routing protocolsNetwork security principles and firewallsHands-on experience with:Azure networking services (VNet, ExpressRoute, VPN Gateway, Fortinet Firewalls)Cloud & DevOpsExperience with Infrastructure as Code (Terraform / Ansible)Familiarity with CI/CD tools (Azure DevOps, GitHub Actions)Scripting skills (PowerShell, Python, or Bash)Monitoring & TroubleshootingExperience with Azure Monitor, Network Watcher, and Log AnalyticsStrong diagnostic and root-cause analysis skillsQualifications:Azure certifications (e.g., AZ-700, AZ-104, AZ-305)Experience with Kubernetes networking (AKS)Familiarity with SD-WAN or SASE architecturesExperience in regulated environments (finance, healthcare, etc.)Personal Attributes:Demonstrates consistent behaviours aligned with our HEART principles, acting with Honesty, Excellence, Accountability and Respect in all interactions, decisions and ways of working.Strong problem-solving and analytical thinkingAbility to communicate complex network concepts clearlyProactive mindset with ownership of systems and outcomesComfortable working in cross-functional, distributed teamsBright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application.Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.Proud to be a Great Place to Work for 20 years. Apply today!We look forward to receiving your application!