Perceptive Group

Senior Technical Support AnalystApplylocations: Nottingham, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR104841We're on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. What can we offer you? Apart from job satisfaction, we can offer you: YOURSELF • 25 days' holiday (with the option to buy more) HEALTH • Health Cash Plan • Optional private health, dental insurance, and health screens • Cycle to work scheme WEALTH • Generous pension scheme with up to 10% employer contribution • Life assurance • Season ticket loan About the role The Senior Technical Support Analyst role is to provide customer service whilst resolving and managing complex and large-scale technical incidents or service requests raised by end users of Perceptive supported systems or Perceptive applications. Key Accountabilities: Customer Service Monitors service delivery channels and collects performance data. Assists with the specification, development, research, and evaluation of services standards. Applies these standards to resolve or escalate issues and gives technical briefings to staff members. Updating the customer with progress on your assigned records until resolution Ensures customer confidentiality Actively maintains recognized expert level knowledge in one or more identifiable specialisms. Provides definitive and expert advice in their specialist area(s). Oversees the provision of specialist advice by others, consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organizational objectives. Supports and promotes the development and sharing of specialist knowledge within the organization. Represent the team in technical meetings Support project activities Incident Management Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Work as an induvial or part of team in resolving complex incidents. Escalate incidents to Problem Management when required Service Requests Follow process to complete Service Requests within the Service Level agreement assesses and analyses release components. Provides input to scheduling. Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods - manual or automatic - and ensuring, where possible, information exchange with configuration management. Ensures release processes and procedures are maintained. Change Management Assesses, analyses, develops, documents, and implements changes based on requests for change. Application Management Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports. Problem Management Initiates and monitors actions to investigate and resolve problems in systems, processes, and services. Determines problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures. Continued Service Improvement Works with the manager to identify and implement service improvements to either process or technology Use data to perform analysis in the identification and benefits of the service improvement Data management Uses database management system software and tools to collect agreed performance statistics. Carries out agreed database maintenance and administration tasks. Relationship management Implements stakeholder engagement/communications plan. Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships. Other Carryout any other reasonable duties as requested. Skills: Excellent interpersonal, verbal and written communication skills A flexible attitude with respect to work assignments and new learning Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail Must have the ability to work methodically in a fast-paced, time-sensitive environment Demonstrable ability to apply critical thinking to problems and tasks Ability to identify and implement process improvements Proactively participates in skills improvement training and encourages their teams to participate Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain A self-starter and able to work under own initiative The ability to work flexibly to cover a range of different shift patterns when required which may include unsociable hours Provide input and support to engineering and software development Adherence to the Perceptive core values Knowledge and Experience: Experience using tools to communicate progress to Stakeholders Experience of regulated environments (GxP, Financial, etc ) or relevant testing experience from another domain that is transferable Understanding of Agile methodologies (preferably Scrum), UML, Object Orientated, Data Modeling, Process Modeling and/or other development methodologies Previous experience within the eClinical domain, specifically patient and medication management within RTSM / IRT applications Experience of working in and knowledge of the life sciences sector Solid Professional experience in the same or very similar role Customer service experience ITIL awareness Technical Helpdesk experience Proven experience of successful coaching and mentoring Experience of the Software Development Life Cycle Experienced in adopting ITIL processors/practices Education: Bachelor's Degree in a technical discipline (Maths, Science, Engineering, Computing, etc.) or a related study, or equivalent project-related experience English: Fluent ITIL V3 Certification Understanding of SQL essential

Perceptive Imaging is seeking an Application Architect to lead the design of cloud-native platforms for medical imaging used in clinical trials. This remote UK role bridges architecture and engineering, balancing scalability, security and regulatory compliance while enabling AI-driven imaging workflows. You will mentor teams, define requirements, design multi-tenant SaaS, integrate AI/ML models, manage DICOM processing, and ensure interoperability with trial systems across jurisdictions.

Perceptive Group is seeking a Senior Agentic AI Engineer who will drive automation and data quality across medical imaging clinical trials. You will implement AI systems, oversee technical design, and mentor engineers while ensuring compliance and safety. The ideal candidate will possess a Master's degree in Computer Science and solid software engineering experience, preferably in regulated environments. This position offers full-time remote work options.

Perceptive Group seeks an Agentic AI Engineer to design and operationalize AI capabilities that enhance clinical trials. Your work will improve automation and data quality in medical imaging, alongside a cross-functional team. This role involves generating workflows, prototyping new features, and ensuring safety and compliance. A Master's degree and solid software engineering skills are essential. We offer 25 days of holiday, health benefits, and a generous pension scheme among other perks.

Perceptive Group is seeking a results-driven Business Development Director to lead commercial efforts within the life sciences sector. This role involves developing territory strategies, ensuring revenue growth, and managing client relationships. The ideal candidate will have a proven track record in sales, excellent stakeholder management skills, and the ability to thrive in a fast-paced environment. You'll join a high-growth organization committed to bringing new medical treatments to market.

Perceptive Group is seeking a Delivery Lead for Software Development based in the UK. This role involves ensuring high-quality software release, managing Agile teams, and optimizing workflows within the Medical Imaging domain. Ideal candidates will exhibit strong leadership, Agile experience, and a solid understanding of Life Sciences. The position offers a full-time remote work opportunity along with a generous benefits package.

Perceptive Group seeks an IT Team Leader in London to ensure the delivery of IT projects. This role involves hands-on leadership of an on-site team while ensuring compliance with Quality standards. Key responsibilities include IT service management, project oversight, and risk management, alongside promoting a collaborative work environment. Candidates should possess recognized technical certifications and relevant experience in regulated settings, with strong communication skills.

IT Team Leader, Perceptive DiscoveryApplylocations: GBR - London (Hammersmith Hospital)time type: Full timeposted on: Posted 2 Days Agojob requisition id: JR104855 What can we offer you? Apart from job satisfaction, we can offer you: YOURSELF 25 days' holiday (with the option to buy more) HEALTH Private Healthcare Optional dental insurance, health assessments and health cash plans Cycle to Work scheme WEALTH Company Pension Scheme, matching contributions up to 5% of salary Life assurance Annual staff bonus scheme Season ticket loans # Job Purpose The IT Team Leader has a prominent role in delivering business value through IT projects.Collaborating with colleagues in the US to support the Discovery IT strategy, the IT Team Leader will ensure the day-to-day delivery of all on-site activities at our state-of-the-art facility in Hammersmith through hands-on leadership and direction of the small on-site team.Quality and compliance are at the heart of our business, and this role will be the interface with the Quality team, ensuring that IT processes and systems adhere to the relevant Quality (GxP/GCP) standards.# Key Responsibilities IT Service Management Ensure team adherence to Service Level Agreements by monitoring metrics against agreed KPIs Ensure all IT services remain operational and available for all aspects of the site. Oversee assignments and tasks of team members Project Management Create, monitor, and deliver IT projects based on business and site needs. Consult with business stakeholders to ensure project success. Ensure all project documentation is up-to-date and complete. Proactively review the equipment and services supporting the clinical and pre-clinical business to reduce risk rather than address issues. Quality & Risk Management Ensure adherence to quality processes and procedures. Creation/maintenance of IT processes Manage and track all risks in the risk register with proper follow up actions Budget control Monitor and report on site IT expenditure. Make capital expenditure recommendations. Input to financial forecasting' Team Management Allocate and prioritize workload across team members. Ensure adherence to policies, procedures, and regulatory compliance. Foster a culture of ownership, collaboration, and continuous improvement Ensure timesheets are completed every month with adequate level of detail# Functional Competencies (Technical knowledge/Skills) In-depth technical knowledge of Networking and Virtualisation technologies (VMware/Hyper-V) Broad understand of Microsoft 365 services Proficient in backup technologies (Veeam/Acronis) Proficient in Cloud technologies (AWS/Azure) Excellent interpersonal, verbal and written communication skills. A flexible attitude with respect to work assignments and new learning. Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain.# Experience, Education, and Certifications Industry recognised technical certification (e.g. Microsoft/AWS/VMware/CompTIA/Veeam) Proven experience in regulated environments (GxP) or relevant experience from another domain that is transferable Previous line management or leadership experience. Excellent communication and presentation skills Understanding of Agile or DevOps methodologies English: Fluent.At Perceptive, we enable the world's pharmaceutical, biotech, and clinical research organizations to rapidly discover and advance life-changing treatments.Together, our global team delivers unmatched scientific and technological expertise, global operational experience, and end-to-end solutions to help the global research community realize tomorrow's new therapies. To do this, we need people like you.

Perceptive Group is seeking a Senior Technical Support Analyst in Nottingham, UK. This role involves managing complex technical incidents, providing customer service, and ensuring adherence to service standards. Key responsibilities include oversight of incident management and application support processes, ensuring exceptional service delivery and compliance with industry standards. Ideal candidates will have a technical degree, ITIL certification, and experience in the life sciences domain.