British Airways Holidays Ltd

Opportunity British Airways Holidays is transforming from an outsourced, waterfall delivery model to an agile, in house product organisation. As the Product Lead for Pre Booking, you will own one of the most commercially impactful areas, shaping strategy to meet ambitious growth targets and leading a high performing agile team within a large re platforming programme. Responsibilities Lead cultural & operating model transformation, acting as a change agent and championing new ways of working and decision making. Set vision & strategy for Pre Booking, grounding the product vision in customer insight, analytics and business strategy. Shape a roadmap that balances customer value, commercial impact and technical feasibility. Drive customer first collaboration, embedding behavioural data into all decisions and establishing test and learn practices. Own commercial outcomes and performance across key KPIs such as conversion, AOV, repeat purchase rate, RPV, CAC and LTV. Lead an Agile, high performing product team consisting of an Associate Product Owner, QA Engineer, Business Analysts, a dedicated Tech Lead and specialist contractors. Operate within the major re platforming programme, navigating complex governance, interdependencies and senior stakeholders. Collaborate with central tech to secure resources, shape solutions and ensure timely, high quality delivery. Manage trade offs across pace, scope, cost and quality, driving operational and delivery excellence. Monitor product performance across customer, commercial, delivery and quality metrics, acting quickly on insights. Qualifications Proven experience as a product and people leader in an agile digital or e commerce environment. Strong commercial acumen with a clear understanding of how product decisions influence conversion and lifetime value. Ability to lead multi disciplinary teams to deliver customer and commercial outcomes. Excellent communication, influencing and stakeholder management skills. Strategic thinker who connects customer insight, behavioural data and business goals. Experience delivering within complex, multi stakeholder programmes. Comfortable with ambiguity, change and evolving environments. Experience managing multi million pound budgets. Passion for building brilliant customer experiences that drive measurable impact. Benefits & Working Arrangements Hybrid working model based in central Crawley - office attendance two days per week with additional in office days for collaboration. Supportive high performing team culture that values progress over perfection. Opportunities to shape strategy, delivery and optimisation, seeing real impact of your work. Location & Work Model This role is based in the Holidays division at our central Crawley office. The initial training period is office based full time, transitioning to a hybrid role upon completion. Diversity & Inclusion We are committed to building a workplace where people feel they belong and are valued for their perspective. Our recruitment process is fair, inclusive and accessible, encouraging applications from people with different experiences and backgrounds.