Downing Ventures
Digital Transformation Lead Location: London • Full-time Reporting to: Head of Digital Department: Digital To apply, you must have the full right to work in the UK. We are unable to offer visa sponsorship for this role. About Downing Downing is dedicated to delivering investments that matter - for our economy, our health, our society, our local communities and our environment. As a certified B Corp, we take our responsibilities to investors, stakeholders and society seriously. We invest for return while always considering our impact on the world. About the team The Digital department is a centre of excellence, with an ambition to scale every department's ability to shape and use technology - to solve problems, improve how they work, and do more with less. Delivery teams build the solutions and develop the platforms that allow departments to self serve. The Transformation team sits across all of it - coordinating delivery, managing the pipeline, driving adoption, establishing the frameworks, and sharing accountability with departments for outcomes. The portfolio spans software applications, data products, reports and dashboards, low code platforms, and increasingly AI enabled tools - and it's growing. More departments, more solutions, more pipeline. With that comes a growing need for coordination, adoption support, and a relentless focus on value. At Downing, we're consolidating two teams - Change and Insights - into a single Digital Transformation team. This role leads that team: owning the full remit and managing a small team day to day. Role and responsibilities What you will do: Manage the Digital Transformation team - a small team day to day. Manage pipeline and prioritisation across Digital's growing portfolio of solutions and departments. Evolve and scale Digital's delivery frameworks - driving adoption across departments and adapting them for AI enablement and Power BI adoption. Work with Heads of Department and operational leads to identify worthwhile challenges to solve and opportunities for growth. Strengthen and drive adoption of product management best practices across all of Digital's solution types - software, data products, reporting, low code, and AI. Coordinate AI adoption activities across the business, working with the broader Digital function and senior leadership to address friction and remove barriers. Work with Risk, Compliance and senior leadership to establish governance practices and monitoring for AI use and business teams building their own solutions. Coach operational leads and strengthen how departments shape and use technology. Coordinate delivery for initiatives that span departments, especially where departments have a skills gap. What success looks like: Pipeline is focused on value - departments are working on things that matter, with clear rationale. Digital's delivery frameworks evolve to support AI adoption and Power BI at scale. Product management practices strengthen across all solution types. AI adoption step changes how departments work - with the right governance to support it. Departments increasingly own how technology is used - more capable, more connected. Team delivers - clear ownership, no gaps, no delays. What you will bring: Experience in change, delivery, product management, or digital transformation with at least 5+ years in relevant roles. Value oriented mindset - you naturally ask "so what?" and help others focus on outcomes. Experience managing or leading a small team. AI first mindset - you already use AI tools daily to think, research, draft, and solve problems. You experiment with new capabilities as they emerge and you're excited about what's coming next. Ability to take ownership and move work forward with limited direction. Ability to influence outcomes without owning them directly. Confidence engaging people at all levels, from department teams to Heads of Department and senior leadership. Familiarity with digital products: reporting tools, software applications, data products, or similar. Strong communication - written and verbal - and the ability to work across technical and business audiences. Helpful but not essential: Financial services or asset management background. Experience with product management frameworks and practices. Hands on experience with Power BI, low code platforms, or automation tools. Personal characteristics Passionate about what you do - you are always happy to roll up your sleeves. Team player - we do our best to cultivate an open, honest, hard working but fun culture at Downing. Client oriented - you are approachable, friendly and professional whilst working diligently. Assertive and focus on execution - you make things happen. Detail oriented - have excellent attention to detail and organisational skills. Hybrid working Downing operates a hybrid working policy whereby employees are expected to work from the office for a minimum of 3 days each week. If specific days are required in the office, this will be communicated during the interview process. Diversity and inclusion At Downing, we work hard to create a safe space for everyone: an environment for people to be themselves, and to be straightforward, honest and candid. Diversity is important to us, and we are passionate about creating an inclusive culture that supports and celebrates this. Reasonable adjustments We will make reasonable adjustments within our recruitment process (and throughout employment) where needed. If you need any adjustments at any stage of our recruitment process, please do not hesitate to speak to the hiring manager or Downing's People Team (). Privacy To understand what information we collect about you, how we will use it and for what purpose, please read our privacy notice. Pay and benefits Competitive salary dependent on experience and qualifications Discretionary bonus Pension scheme Health insurance Life assurance Income protection Death in service Additional social perks IT Operations Assistant Role and responsibilities The IT Operations Assistant serves as a central coordinating role, facilitating the effective functioning of the IT department by providing support in procurement, inventory management, logistics, record keeping, and compliance. Although this role is not exclusively technical, it is integral to IT delivery, bridging people, processes, and systems within the organisation. Participation in ongoing training, professional development and compliance training in line with an FCA registered business would be expected. Maintain and update records, databases, and documentation related to IT operations. Assist in the creation and maintenance of IT process documentation, checklists and standard operating procedures. Help draft and update user guides, FAQs, and training materials for internal systems and tools (e.g., ClickUp, ITOS, Power BI, SharePoint). Collaborate with various departments to ensure smooth execution of IT initiatives. Collate and prepare data used for IT operational reporting. Inventory procurement Help with the procurement and inventory management of IT assets. Maintain accurate inventory records and ensure timely replenishment of stock. Conduct regular audits of inventory to ensure accuracy and compliance with company policies. Managing couriers Coordinate and manage courier services for the IT department, ensuring timely and accurate delivery of equipment. Track and document all shipments and resolve any issues related to courier services, including delays or lost items. Induction and access setup Facilitate onboarding of new starters: ensure access to ClickUp, ITOS, Power BI, and shared folders. Support leavers' processes and maintain system access hygiene. Key skills and experience Broad understanding of IT systems, networks, and software applications. Excellent verbal and written communication skills. Strong interpersonal skills for effective collaboration with team members and other departments. Strong attention to detail and accuracy in documentation. Creative approach to finding solutions and improving processes. Ability to work under pressure and handle unexpected challenges. Ability to manage multiple tasks and prioritise effectively. Efficient time management skills. Commitment to providing excellent support to users. Experience in managing IT inventory and procurement processes. Ability to track and manage IT assets and supplies. Experience in a similar IT support or administrative role would be beneficial. Personal profile Detail oriented and proactive IT Admin Support professional with experience in providing comprehensive administrative support. Known for good problem solving skills, strong organisational abilities, and a commitment to delivering high quality support to enhance operational efficiency. Passionate about what you do - you are always happy to roll up your sleeves. Team player - have fun! We do our best to cultivate an open, honest, hard working but fun culture at Downing. Customer oriented - you are approachable . click apply for full job details
Digital Transformation Lead Location: London • Full-time Reporting to: Head of Digital Department: Digital To apply, you must have the full right to work in the UK. We are unable to offer visa sponsorship for this role. About Downing Downing is dedicated to delivering investments that matter - for our economy, our health, our society, our local communities and our environment. As a certified B Corp, we take our responsibilities to investors, stakeholders and society seriously. We invest for return while always considering our impact on the world. About the team The Digital department is a centre of excellence, with an ambition to scale every department's ability to shape and use technology - to solve problems, improve how they work, and do more with less. Delivery teams build the solutions and develop the platforms that allow departments to self serve. The Transformation team sits across all of it - coordinating delivery, managing the pipeline, driving adoption, establishing the frameworks, and sharing accountability with departments for outcomes. The portfolio spans software applications, data products, reports and dashboards, low code platforms, and increasingly AI enabled tools - and it's growing. More departments, more solutions, more pipeline. With that comes a growing need for coordination, adoption support, and a relentless focus on value. At Downing, we're consolidating two teams - Change and Insights - into a single Digital Transformation team. This role leads that team: owning the full remit and managing a small team day to day. Role and responsibilities What you will do: Manage the Digital Transformation team - a small team day to day. Manage pipeline and prioritisation across Digital's growing portfolio of solutions and departments. Evolve and scale Digital's delivery frameworks - driving adoption across departments and adapting them for AI enablement and Power BI adoption. Work with Heads of Department and operational leads to identify worthwhile challenges to solve and opportunities for growth. Strengthen and drive adoption of product management best practices across all of Digital's solution types - software, data products, reporting, low code, and AI. Coordinate AI adoption activities across the business, working with the broader Digital function and senior leadership to address friction and remove barriers. Work with Risk, Compliance and senior leadership to establish governance practices and monitoring for AI use and business teams building their own solutions. Coach operational leads and strengthen how departments shape and use technology. Coordinate delivery for initiatives that span departments, especially where departments have a skills gap. What success looks like: Pipeline is focused on value - departments are working on things that matter, with clear rationale. Digital's delivery frameworks evolve to support AI adoption and Power BI at scale. Product management practices strengthen across all solution types. AI adoption step changes how departments work - with the right governance to support it. Departments increasingly own how technology is used - more capable, more connected. Team delivers - clear ownership, no gaps, no delays. What you will bring: Experience in change, delivery, product management, or digital transformation with at least 5+ years in relevant roles. Value oriented mindset - you naturally ask "so what?" and help others focus on outcomes. Experience managing or leading a small team. AI first mindset - you already use AI tools daily to think, research, draft, and solve problems. You experiment with new capabilities as they emerge and you're excited about what's coming next. Ability to take ownership and move work forward with limited direction. Ability to influence outcomes without owning them directly. Confidence engaging people at all levels, from department teams to Heads of Department and senior leadership. Familiarity with digital products: reporting tools, software applications, data products, or similar. Strong communication - written and verbal - and the ability to work across technical and business audiences. Helpful but not essential: Financial services or asset management background. Experience with product management frameworks and practices. Hands on experience with Power BI, low code platforms, or automation tools. Personal characteristics Passionate about what you do - you are always happy to roll up your sleeves. Team player - we do our best to cultivate an open, honest, hard working but fun culture at Downing. Client oriented - you are approachable, friendly and professional whilst working diligently. Assertive and focus on execution - you make things happen. Detail oriented - have excellent attention to detail and organisational skills. Hybrid working Downing operates a hybrid working policy whereby employees are expected to work from the office for a minimum of 3 days each week. If specific days are required in the office, this will be communicated during the interview process. Diversity and inclusion At Downing, we work hard to create a safe space for everyone: an environment for people to be themselves, and to be straightforward, honest and candid. Diversity is important to us, and we are passionate about creating an inclusive culture that supports and celebrates this. Reasonable adjustments We will make reasonable adjustments within our recruitment process (and throughout employment) where needed. If you need any adjustments at any stage of our recruitment process, please do not hesitate to speak to the hiring manager or Downing's People Team (). Privacy To understand what information we collect about you, how we will use it and for what purpose, please read our privacy notice. Pay and benefits Competitive salary dependent on experience and qualifications Discretionary bonus Pension scheme Health insurance Life assurance Income protection Death in service Additional social perks IT Operations Assistant Role and responsibilities The IT Operations Assistant serves as a central coordinating role, facilitating the effective functioning of the IT department by providing support in procurement, inventory management, logistics, record keeping, and compliance. Although this role is not exclusively technical, it is integral to IT delivery, bridging people, processes, and systems within the organisation. Participation in ongoing training, professional development and compliance training in line with an FCA registered business would be expected. Maintain and update records, databases, and documentation related to IT operations. Assist in the creation and maintenance of IT process documentation, checklists and standard operating procedures. Help draft and update user guides, FAQs, and training materials for internal systems and tools (e.g., ClickUp, ITOS, Power BI, SharePoint). Collaborate with various departments to ensure smooth execution of IT initiatives. Collate and prepare data used for IT operational reporting. Inventory procurement Help with the procurement and inventory management of IT assets. Maintain accurate inventory records and ensure timely replenishment of stock. Conduct regular audits of inventory to ensure accuracy and compliance with company policies. Managing couriers Coordinate and manage courier services for the IT department, ensuring timely and accurate delivery of equipment. Track and document all shipments and resolve any issues related to courier services, including delays or lost items. Induction and access setup Facilitate onboarding of new starters: ensure access to ClickUp, ITOS, Power BI, and shared folders. Support leavers' processes and maintain system access hygiene. Key skills and experience Broad understanding of IT systems, networks, and software applications. Excellent verbal and written communication skills. Strong interpersonal skills for effective collaboration with team members and other departments. Strong attention to detail and accuracy in documentation. Creative approach to finding solutions and improving processes. Ability to work under pressure and handle unexpected challenges. Ability to manage multiple tasks and prioritise effectively. Efficient time management skills. Commitment to providing excellent support to users. Experience in managing IT inventory and procurement processes. Ability to track and manage IT assets and supplies. Experience in a similar IT support or administrative role would be beneficial. Personal profile Detail oriented and proactive IT Admin Support professional with experience in providing comprehensive administrative support. Known for good problem solving skills, strong organisational abilities, and a commitment to delivering high quality support to enhance operational efficiency. Passionate about what you do - you are always happy to roll up your sleeves. Team player - have fun! We do our best to cultivate an open, honest, hard working but fun culture at Downing. Customer oriented - you are approachable . click apply for full job details