CJCH Solicitors

IT Support Technician and Coordinator Position Overview We are seeking an organised and proactive IT Support Coordinator to act as the primary point of contact between the business and our external IT support provider. The role focuses on coordinating IT onboarding and offboarding, basic user support, ensuring requests are logged correctly, tracked, and resolved efficiently. This role is ideal for someone who enjoys managing processes, supporting colleagues, and ensuring clear communication between internal teams and third party IT providers. Key Responsibilities Act as the main liaison between employees, management, and external IT support providers Coordinate IT onboarding, offboarding, and role changes for joiners, movers, and leavers Request, track, and distribute IT equipment for new starters (laptops, phones, monitors etc) Log, monitor, and follow up IT support tickets with the external provider Provide basic IT inductions and first day guidance for new starters Resolve simple first line IT issues where appropriate before escalation Escalate technical issues and access requests to external IT support when required Maintain accurate records of assets, tickets, and system access Work closely with Operations manager to ensure IT tasks are completed on time Ensure IT security and access management processes are followed Qualifications & Skills Strong organisational skills with excellent attention to detail Clear and confident communication skills Experience coordinating with third party or external service providers Proficient in Microsoft 365, Windows operating environments, and IT hardware Ability to follow structured processes and manage multiple tasks Experience supporting onboarding and off boarding processes Familiarity with ticketing systems or asset management tools Basic knowledge of user account management or Active Directory concepts Entry level IT or business administration qualifications Benefits and Salary Salary above market and dependent on experience A day off for your birthday Job Information Locations: Cardiff Office Full Time Permanent Posted: 6 days ago Closing time: 31st May 2026 at 00:00