Regional

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.

Regional is looking for an IT Support Analyst (1st/2nd Line) to join our IT team in Warwick. This full-time role involves providing technical support across 23 campuses and offers a varied, hands-on experience. You'll be part of a supportive team ensuring timely assistance across numerous technologies. The ideal candidate will have experience in IT support, strong troubleshooting skills, and a proactive attitude towards learning. The position includes a competitive salary, 25 days of annual leave, and opportunities for professional development.

OneSchool Global UK is part of the wider OneSchool Global network, one of the most extensive and progressive groups of schools and educational support services worldwide, spanning 126 campuses across 20 countries. We are seeking an experienced 3rd Line Infrastructure Engineer to join our IT team on a full-time, permanent basis. This is a hybrid role requiring regular attendance at our Regional Support Office in Warwick (minimum three days per week). Please note that the office will relocate to a new site in Coventry in September 2026. This role sits within a structured internal technical function and is responsible for the design, escalation support, optimisation, and continuous improvement of the organisation's IT infrastructure estate. You will operate as an escalation point, working across a broad technology stack, including Microsoft and Azure cloud platforms, and contributing to both business-as-usual operations and strategic project delivery. Key Responsibilities Act as a 3rd line escalation point for complex infrastructure issues across cloud technologies and network environments Design, implement, and support infrastructure solutions aligned to business objectives and global IT roadmaps Provide technical leadership and guidance to wider IT teams, stakeholders, and service users Lead and contribute to infrastructure projects, ensuring delivery to agreed timelines and standards Maintain high levels of system availability, minimising disruption to operational and educational activities Ensure accurate documentation and ticket management via Halo Operate within Change Control and CAB frameworks, ensuring governance and risk mitigation Manage and collaborate with third party vendors to ensure service delivery against SLAs Drive continuous improvement and remain up to date with emerging technologies, particularly across cloud, networking, and security What We Offer Competitive salary, including laptop provision Free parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive and collaborative working environment Modern office facilities with well equipped, technology enabled workspaces The opportunity to work alongside skilled technical specialists within a high performing team About You Proven experience operating at a 3rd Line Infrastructure Engineer level within a complex environment Strong expertise across: Microsoft Intune, Azure / Microsoft Entra ID, PowerShell scripting and automation, Microsoft 365 security and compliance tools (Defender, Purview), Exchange Online, Power Automate, Backup and email security platforms (e.g. Barracuda), Network infrastructure including switches, routers, and firewalls Experience with Ubiquiti and Cambium networking technologies is advantageous Strong understanding of change management, governance, and best practice frameworks Degree in an IT related discipline and GCSE English and Maths (or equivalent) A proactive approach to continuous learning and professional development Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.

OneSchool Global UK is reaching out for an experienced 3rd Line Infrastructure Engineer to join their IT team on a full-time basis. This hybrid role will require attendance at the Regional Support Office in Warwick for a minimum of three days per week, transitioning to Coventry in 2026. The role involves designing, supporting, and optimising IT infrastructure, acting as an escalation point, and leading various projects. Candidates should have significant experience in relevant technologies, including Microsoft Intune and Azure.