Samsic UK

Samsic UK is seeking an experienced Site Account Manager to oversee delivery of cleaning services at a prestigious London property. This role involves leading a team, managing client relationships, and ensuring operational excellence within the contract. The ideal candidate will have a strong background in cleaning or soft services management, including leadership experience and financial acumen. The position offers a salary up to £50,000, 35 days annual leave, and opportunities for career progression.

Site Account Manager - Contract Cleaning at Samsic UK Lead Excellence. Inspire People. Shape the Future of Workplace Services. Are you an experienced cleaning or soft services leader looking for your next challenge within a prestigious commercial environment? We are one of London's leading providers of commercial cleaning and support services, proudly recognised as London's Most Awarded Cleaning Company in 2024 and winners of the European Cleaning & Hygiene Awards 2025 - Best Company to Work For. Since 1986, we've built our reputation on exceptional service, innovation, and family values. Our people-first culture is at the heart of everything we do, and we're looking for a passionate, driven Site Account Manager to lead one of our flagship contracts in the heart of London. This is a high-profile opportunity to take ownership of a prestigious commercial property within one of London's most recognised business campuses, delivering exceptional service standards while creating a positive and engaging workplace culture. The Opportunity As Site Account Manager, you will lead the delivery of all contracted cleaning and soft services, ensuring operational excellence, client satisfaction, team engagement, and continuous improvement. You'll work closely with senior stakeholders, property management teams, and occupiers to create an outstanding workplace experience while driving innovation, sustainability, and commercial performance. This role is ideal for an ambitious leader who thrives in a fast-paced environment and enjoys building high-performing teams that consistently exceed expectations. Key Responsibilities Operational Excellence Lead all contracted soft services to consistently exceed KPIs and service level agreements. Deliver exceptional standards across cleaning operations, including horizontal and vertical cleaning activities and window cleaning programmes. Conduct monthly business reviews focused on performance, innovation, customer satisfaction, ESG objectives, and continuous improvement. Develop and implement a strategic annual plan aligned to client and business objectives. Prepare operational reports, presentations, estimates, and proposals for both internal and client stakeholders. Recruit, develop, coach, and inspire a diverse team of cleaning and support service professionals. Conduct inductions, probation reviews, performance appraisals, and development plans. Foster a culture of accountability, recognition, engagement, and continuous learning. Deliver toolbox talks and training sessions to ensure exceptional service delivery and compliance. Client & Stakeholder Management Build trusted relationships with clients, occupiers, contractors, and internal teams. Partner closely with Property Managers and Estate Management teams to enhance the occupier experience. Act as the primary operational contact, ensuring clear communication and outstanding customer service at all times. Sustainability & ESG Champion environmental and social initiatives across the contract. Support ESG projects that improve sustainability, efficiency, and responsible business practices. Encourage innovative approaches that reduce environmental impact and enhance workplace wellbeing. Manage budgets effectively while achieving agreed. Control labour, consumables, machinery, and operational expenditure. Identify efficiencies and implement continuous improvement initiatives that deliver measurable savings and enhanced performance. About You To succeed in this role, you'll bring: Proven experience managing cleaning or soft services operations within a prestigious commercial, corporate, or mixed-use environment. Experience overseeing both horizontal and vertical cleaning operations, including window cleaning activities. Strong leadership skills with a track record of developing engaged, high-performing teams. Excellent communication and stakeholder management abilities. Strong commercial awareness with experience managing budgets and driving efficiencies. A proactive approach to Health & Safety, with IOSH Managing Safely desirable. Excellent organisational and time-management skills. Good IT skills, including Microsoft Office and operational management systems. A solid understanding of Facilities Management and workplace services best practice. What We Offer Salary up to £50,000 per annum 35 days annual leave, including bank holidays Monday to Friday working pattern Career progression within a growing, award-winning organisation Why Join Us? This is more than just a management role. It's an opportunity to join an organisation that genuinely invests in its people, values innovation, and leads the way in responsible business practices. You'll have the autonomy to make a real impact, influence operational strategy, develop talented teams, and contribute to the continued success of one of the industry's most respected service providers. If you're ready to take ownership of a flagship contract and build something exceptional, we'd love to hear from you. Apply today and become part of an award-winning team that's raising standards across the industry.

Site Security Cover Officer (Mat Cover) at Samsic UK We have an exciting opportunity for a Security Officer to join our team in Newport, South Wales. The position is initially 12 months cover for Maternity leave, but could be extended. The suitable candidate must be a British National who has held a UK British Passport for the last 5 years, as this site will require SC Clearance vetting. The purpose of the role is to provide an efficient and professional security service to Samsic UK Security's clients as specified, demonstrating the highest levels of Customer Service; presenting at all times a smart, alert, visible and commanding security presence. Flexibility is vital as you will be required to work day shifts and night shifts (weekends, Bank Holidays) Average Weekly Hours: 24 to 40 hours per week Contracted Hours: Up to 40 hours per week Shift will include days/nights & weekends (mainly day shift cover) Employee Status: Permanent/Full Time Responsibilities Meet and Greet Answer all enquiries courteously and professionally Manage all systems within the security control base Ensure a vigilance, professional presence Produce accurate reports as and when needed Be an effective liaison between the client and the company contract manager Be an effective ambassador for Samsic UK Security and the client Excellent verbal communication skills, pleasant manner, approachable, clearly spoken Excellent customer care skills Have a good knowledge of Health & Safety Possesses computer literacy of at least a basic level Demonstrates basic numeracy and literacy skills for following instructions and preparing reports Demonstrates good observation skills Demonstrates a flexible attitude to changing working hours and patterns Requirements Current SIA Licence - Door Supervisor or Security Guarding Have an unrestricted right to work full time in the UK for a minimum period of 12 months Be fluent in spoken and written English Must have a British Passport, for SC Reasons Have a five-year checkable history (providing a HMRC 5 Year Work History record at your interview)

Samsic UK is looking for a Site Security Cover Officer in Newport, South Wales, to provide a professional security presence while ensuring customer satisfaction. The role requires flexibility to work varying shifts, including days and nights, mainly focused on customer care and effective communication. The ideal candidate must hold a current SIA Licence and a British Passport, with a checkable five-year work history. This role offers a permanent, full-time position with variable hours based on operational needs.

Samsic UK is seeking a Sustainability Manager to spearhead ESG initiatives and develop tailored sustainability strategies across client sites. This pivotal role requires strong expertise in sustainability, balancing strategic goals with operational delivery while ensuring compliance with regulatory requirements. The ideal candidate will manage client engagement, produce sustainability reports, and facilitate communication and training initiatives. A competitive salary and dynamic work environment await you in our London office.

Sustainability Manager (ESG) at Samsic UK Sustainability Manager The Opportunity We are one of London's leading commercial cleaning and associated services providers - and proudly London's most awarded cleaning company in 2024, as well as European Cleaning & Hygiene Awards 2025 winners: Best Company to Work For. Founded in 1986, we've grown with our family values intact, pairing a genuinely people-first culture with innovation, operational excellence, and outstanding customer care. The Role The Sustainability Manager is responsible for developing and implementing robust sustainability initiatives across strategic client sites across the company portfolio. This role blends strategy, team and client relationship management, and on-the-ground delivery, requiring a strong grasp of ESG principles and the ability to translate them into credible, measurable, and value-aligned actions. Working collaboratively with internal stakeholders, service partners, and clients, the Sustainability Manager will ensure all sustainability programmes are tailored, impactful, and aligned with both ESG regulatory requirements and the Group's Global Planet 2030 objectives. What You'll Be Responsible For Strategy and Implementation Develop and implement bespoke sustainability strategies tailored to site-specific or client-specific needs, including any ESG KPIs agreed during bids or contractual renewal. Support the creation of organisational-wide sustainability policies, procedures and strategies. Independently manage and deliver sustainability initiatives, balancing client priorities with internal goals. Client Engagement & Relationship Management Serve as a sustainability advisor and representative in client-facing forums, helping shape material topics and long-term sustainability direction. Attend and contribute to monthly and quarterly KPI meetings, providing clear sustainability updates to clients. Translate complex sustainability concepts into persuasive and accessible communication for clients, occupiers, and internal teams. Sustainability Reporting Lead operational carbon accounting (Scope 1, 2, and 3) for machinery, materials, and consumables, in line with GHG Protocol, supporting SBTi-aligned target setting. Develop and maintain TOMs-aligned social value reporting tools to assess and demonstrate impact. Produce sustainability performance reports for clients, including input into award submissions and formal sustainability and ESG disclosures. Produce ESG data and sustainability information for internal and external reports, accreditations, disclosures, case studies and presentations. Stakeholder Training and Communication Support awareness-raising through ESG officer programmes, training, and internal comms. Contribute sustainability content for social media and stakeholder updates, in collaboration with the communications team. Speak at internal or client events to represent sustainability priorities and share progress with wider audiences. Partnerships and Charitable Engagement Build and sustain partnerships with local charities, ensuring social initiatives are credible, community-led and aligned with client expectations. Develop and deliver social engagement calendars that involve cleaning teams, clients and service partners. Support and co-author sustainability award submissions, identifying and drafting compelling narratives of impact. Cross-Functional Collaboration and Support Collaborate with internal teams (e.g., HR, procurement, operations) to integrate sustainability into daily business activities. Support Account Directors when required to advise on sustainability or contribute to bids, reports, or award submissions. Engage and influence stakeholders with varied levels of sustainability understanding or buy-in, demonstrating patience and diplomacy What We're Looking For Experience in sustainability, ESG, sustainability, or environmental management (corporate or operational setting) Experience working directly with clients to shape sustainability approaches Proven ability to develop and implement sustainability strategies independently Familiarity with Scope 1, 2, and 3 carbon calculations (GHG Protocol) Strong project management, analytical, and interpersonal skills Excellent written and verbal communication, including public speaking Understanding of sustainability reporting frameworks (GRI, CDP, ISSB) Professional certification in sustainability or ESG (IEMA, ISSP, etc.) Experience with TOMs framework or social value accounting Professional certification in sustainability or ESG (ISEP, ICRS, ISSP, etc.) Experience with Environmental and Energy Management Systems (ISO 14001 and ISO 50001) The Package Up to £60k Basic Based at our London Head Office with London Travel