Salary: Grade 14 ranging from £25,185 to £25,989 per annum Join Somerset Council as an Environmental Health Support Officer Are you looking for a varied and meaningful role where you can make a real difference to local communities? As an Environmental Health Support Officer at Somerset Council, you'll be at the heart of helping people and businesses access important services that keep communities safe, healthy and thriving. This is a great opportunity for someone who enjoys problem solving, working with people and learning new skills. No two days are the same and you will support a wide range of environmental health and licensing activities, helping customers find solutions and ensuring services run smoothly. You'll be part of a friendly and supportive team, with opportunities to build your knowledge and develop your career within the council. Role Summary In this role, you'll support the delivery of environmental health and licensing services by managing a variety of applications and service requests and providing advice and guidance to customers and colleagues. You'll play an important part in making sure people get the help they need quickly and efficiently, whether that's answering queries, resolving issues or supporting casework. Working closely with your team, you'll use your growing knowledge and skills to help maintain high standards, ensure processes are followed correctly and contribute to improving services for everyone who uses them. What you'll do - Key Responsibilities Work as part of a multi-skilled case management and service support team to deliver a wide range of statutory and non-statutory processes efficiently and effectively. Act as the first point of contact for service requests, managing applications, queries and complaints through to resolution. Provide technical advice and support to members of the public, businesses and internal colleagues. Manage and update systems, databases and records, ensuring data accuracy and supporting others with training where required. Support system administration, reporting, consultation processing and wider business support activities. Assist in maintaining and updating systems in line with legislative changes. Handle finance-related processes including purchase orders, invoicing and debt recovery. Work collaboratively with colleagues and contribute to service improvement and customer experience initiatives. Investigate and resolve service requests, negotiating and influencing outcomes where appropriate. Maintain up-to-date knowledge of legislation, policies and procedures to deliver informed support and advice. What We're Looking For - Knowledge, Experience and Skills Flexible and innovative approach to problem solving under supervision Ability to contribute to service review, development and continuous improvement Ability to follow operating procedures accurately and contribute to their development Flexible and able to manage a varied workload, prioritising competing demands Excellent knowledge of several different services across the council Working knowledge of Database Administration and experience of using databases and generating performance reports Experience of case managing in a similar role or within a regulatory services environment, including service requests, applications and inspections Experience of dealing with members of the public Grade 4/C or higher at GCSE in English, Mathematics and Science, or equivalent experience Educated to A-level standard, or equivalent experience Knowledge of licensing and environmental health legislation Excellent customer service skills with the ability to deal sympathetically and empathetically with members of the public Excellent organisational skills with the ability to prioritise workload effectively Excellent IT skills, familiar with database and reporting systems, with the ability to work accurately at speed Works well within a team Ability to manage difficult situations Experience of working with elected members or in a political environment Experience of working as a system administrator Business Administration/IT Level 3 Qualification or ICDL - International Certification of Digital Literacy (Previously ECDL - European Computer Driving Licence), or equivalent Persuasive and encouraging, adopting a coaching style to enable customers Any Additional Information 25 days annual leave, plus bank holidays Full-time (37 hours per week) There is a requirement to work from different locations across Somerset. Regretfully, we are unable to offer sponsorship for this role. For an informal chat about the role, you can contact Emily Bear, Environmental Health Support Manager at
30/05/2026
Full time
Salary: Grade 14 ranging from £25,185 to £25,989 per annum Join Somerset Council as an Environmental Health Support Officer Are you looking for a varied and meaningful role where you can make a real difference to local communities? As an Environmental Health Support Officer at Somerset Council, you'll be at the heart of helping people and businesses access important services that keep communities safe, healthy and thriving. This is a great opportunity for someone who enjoys problem solving, working with people and learning new skills. No two days are the same and you will support a wide range of environmental health and licensing activities, helping customers find solutions and ensuring services run smoothly. You'll be part of a friendly and supportive team, with opportunities to build your knowledge and develop your career within the council. Role Summary In this role, you'll support the delivery of environmental health and licensing services by managing a variety of applications and service requests and providing advice and guidance to customers and colleagues. You'll play an important part in making sure people get the help they need quickly and efficiently, whether that's answering queries, resolving issues or supporting casework. Working closely with your team, you'll use your growing knowledge and skills to help maintain high standards, ensure processes are followed correctly and contribute to improving services for everyone who uses them. What you'll do - Key Responsibilities Work as part of a multi-skilled case management and service support team to deliver a wide range of statutory and non-statutory processes efficiently and effectively. Act as the first point of contact for service requests, managing applications, queries and complaints through to resolution. Provide technical advice and support to members of the public, businesses and internal colleagues. Manage and update systems, databases and records, ensuring data accuracy and supporting others with training where required. Support system administration, reporting, consultation processing and wider business support activities. Assist in maintaining and updating systems in line with legislative changes. Handle finance-related processes including purchase orders, invoicing and debt recovery. Work collaboratively with colleagues and contribute to service improvement and customer experience initiatives. Investigate and resolve service requests, negotiating and influencing outcomes where appropriate. Maintain up-to-date knowledge of legislation, policies and procedures to deliver informed support and advice. What We're Looking For - Knowledge, Experience and Skills Flexible and innovative approach to problem solving under supervision Ability to contribute to service review, development and continuous improvement Ability to follow operating procedures accurately and contribute to their development Flexible and able to manage a varied workload, prioritising competing demands Excellent knowledge of several different services across the council Working knowledge of Database Administration and experience of using databases and generating performance reports Experience of case managing in a similar role or within a regulatory services environment, including service requests, applications and inspections Experience of dealing with members of the public Grade 4/C or higher at GCSE in English, Mathematics and Science, or equivalent experience Educated to A-level standard, or equivalent experience Knowledge of licensing and environmental health legislation Excellent customer service skills with the ability to deal sympathetically and empathetically with members of the public Excellent organisational skills with the ability to prioritise workload effectively Excellent IT skills, familiar with database and reporting systems, with the ability to work accurately at speed Works well within a team Ability to manage difficult situations Experience of working with elected members or in a political environment Experience of working as a system administrator Business Administration/IT Level 3 Qualification or ICDL - International Certification of Digital Literacy (Previously ECDL - European Computer Driving Licence), or equivalent Persuasive and encouraging, adopting a coaching style to enable customers Any Additional Information 25 days annual leave, plus bank holidays Full-time (37 hours per week) There is a requirement to work from different locations across Somerset. Regretfully, we are unable to offer sponsorship for this role. For an informal chat about the role, you can contact Emily Bear, Environmental Health Support Manager at
Select how often (in days) to receive an alert: Saturday Library and Information Assistant Salary: Grade 15, Ranging from £2,680 - £2,722 per annum. A Customer facing role based at Taunton Library. Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship Role summary As a Library and Information Assistant , you will deliver a welcoming, customer-focused library service, supporting a diverse range of users to access resources, digital services and self-service facilities. You will promote library activities and services, help customers use technology and online tools, and contribute to events and day-to-day operations. Working collaboratively with colleagues, volunteers and community partners, you will play a key role in creating an inclusive, accessible and well-presented library environment. What you'll do - key responsibilities Deliver a high-quality, customer-focused library service, responding to enquiries in person, by phone, email and online, and resolving issues or escalating where needed. Welcome visitors as a first point of contact and promote inclusive, accessible support in line with equality, diversity and wellbeing values. Help customers access library resources, digital services and self-service tools, supporting use of IT systems, online platforms and personal devices. Promote library services, events, reading materials and digital resources, encouraging independent use while supporting those who need additional help. Support and deliver a range of activities and events and inspire a love of reading for all ages. Maintain attractive, well-presented stock displays and a welcoming library environment. Work collaboratively with volunteers, community groups and partners, supporting positive volunteering opportunities. Contribute to service performance by understanding targets and maintaining compliance with relevant policies, including data protection and copyright. What we're looking for - knowledge, experience & skills Demonstrate knowledge of the legal requirements of the libraries service. Have a wide general knowledge, an interest in books, and a digital curiosity. Demonstrates knowledge and awareness of the attributes and library needs of particular user groups and community groups. Experience of communicating effectively with a wide range of people. Experience of confidently using digital technology and a variety of IT systems to support service delivery. Takes responsibility for own learning and personal development. Ongoing support, training and guidance will be offered. Confident in the use of digital technology. Ability to communicate with people at all levels effectively. Demonstrates excellent verbal and written communication skills with people at all levels and is numerate. Experience of working positively and proactively as part of a wider team. 2 GCSEs (or equivalent) at level 4 (grade C) including English and Maths. Ability to work with competing deadlines and prioritise work. Ability to share knowledge with colleagues, customers, partners and others. Ability to work with minimal supervision and use own initiative. Additional Information For an informal chat about the role, please contact Allison Ewan on or Valerie Denslow on
29/05/2026
Full time
Select how often (in days) to receive an alert: Saturday Library and Information Assistant Salary: Grade 15, Ranging from £2,680 - £2,722 per annum. A Customer facing role based at Taunton Library. Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship Role summary As a Library and Information Assistant , you will deliver a welcoming, customer-focused library service, supporting a diverse range of users to access resources, digital services and self-service facilities. You will promote library activities and services, help customers use technology and online tools, and contribute to events and day-to-day operations. Working collaboratively with colleagues, volunteers and community partners, you will play a key role in creating an inclusive, accessible and well-presented library environment. What you'll do - key responsibilities Deliver a high-quality, customer-focused library service, responding to enquiries in person, by phone, email and online, and resolving issues or escalating where needed. Welcome visitors as a first point of contact and promote inclusive, accessible support in line with equality, diversity and wellbeing values. Help customers access library resources, digital services and self-service tools, supporting use of IT systems, online platforms and personal devices. Promote library services, events, reading materials and digital resources, encouraging independent use while supporting those who need additional help. Support and deliver a range of activities and events and inspire a love of reading for all ages. Maintain attractive, well-presented stock displays and a welcoming library environment. Work collaboratively with volunteers, community groups and partners, supporting positive volunteering opportunities. Contribute to service performance by understanding targets and maintaining compliance with relevant policies, including data protection and copyright. What we're looking for - knowledge, experience & skills Demonstrate knowledge of the legal requirements of the libraries service. Have a wide general knowledge, an interest in books, and a digital curiosity. Demonstrates knowledge and awareness of the attributes and library needs of particular user groups and community groups. Experience of communicating effectively with a wide range of people. Experience of confidently using digital technology and a variety of IT systems to support service delivery. Takes responsibility for own learning and personal development. Ongoing support, training and guidance will be offered. Confident in the use of digital technology. Ability to communicate with people at all levels effectively. Demonstrates excellent verbal and written communication skills with people at all levels and is numerate. Experience of working positively and proactively as part of a wider team. 2 GCSEs (or equivalent) at level 4 (grade C) including English and Maths. Ability to work with competing deadlines and prioritise work. Ability to share knowledge with colleagues, customers, partners and others. Ability to work with minimal supervision and use own initiative. Additional Information For an informal chat about the role, please contact Allison Ewan on or Valerie Denslow on
Select how often (in days) to receive an alert: Full-time (37 hours), 18-month fixed-term contract. 33 days' annual leave (additional to Bank Holidays) Flexible and Hybrid working opportunities. If you're an experienced finance leader ready to shape and modernise services at scale, this is a unique opportunity to take ownership of Somerset Council's transactional finance and financial systems. You'll lead critical services such as payments, income, and debt recovery, ensuring they operate efficiently and compliantly while supporting essential services across our communities. This role offers the chance to drive meaningful transformation, leading the adoption of new technologies, AI, and automation while influencing how financial services are delivered across the organisation. You'll play a key role in strengthening financial resilience, improving performance, and embedding innovative, future-focused ways of working across a large and complex council environment. Role Summary As our Exchequer and Systems Manager, you'll provide strategic leadership across transactional finance and financial systems, ensuring efficient, compliant, and customer-focused services. You'll drive improvements in financial resilience, support organisational transformation, and enable the Council to deliver its priorities through strong financial governance and modern service delivery. What you'll do - Key Responsibilities Lead and manage Exchequer and Transactional Finance services, including Accounts Payable, Accounts Receivable, Debt Recovery and Cashiers. Oversee and develop financial systems, ensuring they are efficient, resilient, and aligned with organisational and IT strategy. Drive continuous improvement and transformation of financial services, including integration into the Council's Target Operating Model. Act as the lead for financial system incidents, coordinating with ICT and suppliers to ensure timely resolution. Develop and implement policies and procedures covering income management, debt recovery, procurement compliance and cash handling. Lead fraud prevention activity and ensure strong financial governance and regulatory compliance. Oversee debt recovery processes, including analysis, reporting and legal proceedings. Build and maintain strong relationships with internal stakeholders, schools and external partners to ensure effective service delivery. Manage relationships with system vendors and service providers, ensuring performance and compliance. Monitor performance and drive service improvements to enhance efficiency and customer experience. What we're looking for - Knowledge, Experience, & Skills Significant experience in transactional finance operations and financial systems management within a complex organisation. Strong knowledge of financial systems, particularly ERP platforms such as Microsoft D365, alongside high IT literacy and data analysis skills. Experience of working collaboratively across Finance and ICT, including service management, performance monitoring, incident handling and continuous improvement. Experience in policy development, compliance, audit processes and fraud prevention. Strong understanding of public sector finance, governance and statutory reporting. Experience managing debt recovery processes, including legal proceedings and aged debt analysis. Proven leadership and people management experience, including managing large or matrix teams. Excellent communication and stakeholder engagement skills. Knowledge of AI and automation tools within financial systems. Understanding of traded services and school finance operations. Familiarity with open banking and digital payment strategies. Experience with income management systems and e-payment platforms. Experience working in a local authority or public sector environment. Experience conducting service reviews and audits to improve efficiency and quality. Project management qualification such as PRINCE2 or Agile. Additional Information Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for VISA sponsorship. A full job description will be provided to shortlisted candidates or on request.
28/05/2026
Full time
Select how often (in days) to receive an alert: Full-time (37 hours), 18-month fixed-term contract. 33 days' annual leave (additional to Bank Holidays) Flexible and Hybrid working opportunities. If you're an experienced finance leader ready to shape and modernise services at scale, this is a unique opportunity to take ownership of Somerset Council's transactional finance and financial systems. You'll lead critical services such as payments, income, and debt recovery, ensuring they operate efficiently and compliantly while supporting essential services across our communities. This role offers the chance to drive meaningful transformation, leading the adoption of new technologies, AI, and automation while influencing how financial services are delivered across the organisation. You'll play a key role in strengthening financial resilience, improving performance, and embedding innovative, future-focused ways of working across a large and complex council environment. Role Summary As our Exchequer and Systems Manager, you'll provide strategic leadership across transactional finance and financial systems, ensuring efficient, compliant, and customer-focused services. You'll drive improvements in financial resilience, support organisational transformation, and enable the Council to deliver its priorities through strong financial governance and modern service delivery. What you'll do - Key Responsibilities Lead and manage Exchequer and Transactional Finance services, including Accounts Payable, Accounts Receivable, Debt Recovery and Cashiers. Oversee and develop financial systems, ensuring they are efficient, resilient, and aligned with organisational and IT strategy. Drive continuous improvement and transformation of financial services, including integration into the Council's Target Operating Model. Act as the lead for financial system incidents, coordinating with ICT and suppliers to ensure timely resolution. Develop and implement policies and procedures covering income management, debt recovery, procurement compliance and cash handling. Lead fraud prevention activity and ensure strong financial governance and regulatory compliance. Oversee debt recovery processes, including analysis, reporting and legal proceedings. Build and maintain strong relationships with internal stakeholders, schools and external partners to ensure effective service delivery. Manage relationships with system vendors and service providers, ensuring performance and compliance. Monitor performance and drive service improvements to enhance efficiency and customer experience. What we're looking for - Knowledge, Experience, & Skills Significant experience in transactional finance operations and financial systems management within a complex organisation. Strong knowledge of financial systems, particularly ERP platforms such as Microsoft D365, alongside high IT literacy and data analysis skills. Experience of working collaboratively across Finance and ICT, including service management, performance monitoring, incident handling and continuous improvement. Experience in policy development, compliance, audit processes and fraud prevention. Strong understanding of public sector finance, governance and statutory reporting. Experience managing debt recovery processes, including legal proceedings and aged debt analysis. Proven leadership and people management experience, including managing large or matrix teams. Excellent communication and stakeholder engagement skills. Knowledge of AI and automation tools within financial systems. Understanding of traded services and school finance operations. Familiarity with open banking and digital payment strategies. Experience with income management systems and e-payment platforms. Experience working in a local authority or public sector environment. Experience conducting service reviews and audits to improve efficiency and quality. Project management qualification such as PRINCE2 or Agile. Additional Information Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for VISA sponsorship. A full job description will be provided to shortlisted candidates or on request.
Select how often (in days) to receive an alert: Full-time (37 hours), 18-month fixed-term contract. 33 days' annual leave (additional to Bank Holidays) Flexible and Hybrid working opportunities. If you're an experienced finance leader ready to shape and modernise services at scale, this is a unique opportunity to take ownership of Somerset Council's transactional finance and financial systems. You'll lead critical services such as payments, income, and debt recovery, ensuring they operate efficiently and compliantly while supporting essential services across our communities. This role offers the chance to drive meaningful transformation, leading the adoption of new technologies, AI, and automation while influencing how financial services are delivered across the organisation. You'll play a key role in strengthening financial resilience, improving performance, and embedding innovative, future-focused ways of working across a large and complex council environment. Role Summary As our Exchequer and Systems Manager, you'll provide strategic leadership across transactional finance and financial systems, ensuring efficient, compliant, and customer-focused services. You'll drive improvements in financial resilience, support organisational transformation, and enable the Council to deliver its priorities through strong financial governance and modern service delivery. What you'll do - Key Responsibilities Lead and manage Exchequer and Transactional Finance services, including Accounts Payable, Accounts Receivable, Debt Recovery and Cashiers. Oversee and develop financial systems, ensuring they are efficient, resilient, and aligned with organisational and IT strategy. Drive continuous improvement and transformation of financial services, including integration into the Council's Target Operating Model. Act as the lead for financial system incidents, coordinating with ICT and suppliers to ensure timely resolution. Develop and implement policies and procedures covering income management, debt recovery, procurement compliance and cash handling. Lead fraud prevention activity and ensure strong financial governance and regulatory compliance. Oversee debt recovery processes, including analysis, reporting and legal proceedings. Build and maintain strong relationships with internal stakeholders, schools and external partners to ensure effective service delivery. Manage relationships with system vendors and service providers, ensuring performance and compliance. Monitor performance and drive service improvements to enhance efficiency and customer experience. What we're looking for - Knowledge, Experience, & Skills Significant experience in transactional finance operations and financial systems management within a complex organisation. Strong knowledge of financial systems, particularly ERP platforms such as Microsoft D365, alongside high IT literacy and data analysis skills. Experience of working collaboratively across Finance and ICT, including service management, performance monitoring, incident handling and continuous improvement. Experience in policy development, compliance, audit processes and fraud prevention. Strong understanding of public sector finance, governance and statutory reporting. Experience managing debt recovery processes, including legal proceedings and aged debt analysis. Proven leadership and people management experience, including managing large or matrix teams. Excellent communication and stakeholder engagement skills. Knowledge of AI and automation tools within financial systems. Understanding of traded services and school finance operations. Familiarity with open banking and digital payment strategies. Experience with income management systems and e-payment platforms. Experience working in a local authority or public sector environment. Experience conducting service reviews and audits to improve efficiency and quality. Project management qualification such as PRINCE2 or Agile. Additional Information Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for VISA sponsorship. A full job description will be provided to shortlisted candidates or on request.
28/05/2026
Full time
Select how often (in days) to receive an alert: Full-time (37 hours), 18-month fixed-term contract. 33 days' annual leave (additional to Bank Holidays) Flexible and Hybrid working opportunities. If you're an experienced finance leader ready to shape and modernise services at scale, this is a unique opportunity to take ownership of Somerset Council's transactional finance and financial systems. You'll lead critical services such as payments, income, and debt recovery, ensuring they operate efficiently and compliantly while supporting essential services across our communities. This role offers the chance to drive meaningful transformation, leading the adoption of new technologies, AI, and automation while influencing how financial services are delivered across the organisation. You'll play a key role in strengthening financial resilience, improving performance, and embedding innovative, future-focused ways of working across a large and complex council environment. Role Summary As our Exchequer and Systems Manager, you'll provide strategic leadership across transactional finance and financial systems, ensuring efficient, compliant, and customer-focused services. You'll drive improvements in financial resilience, support organisational transformation, and enable the Council to deliver its priorities through strong financial governance and modern service delivery. What you'll do - Key Responsibilities Lead and manage Exchequer and Transactional Finance services, including Accounts Payable, Accounts Receivable, Debt Recovery and Cashiers. Oversee and develop financial systems, ensuring they are efficient, resilient, and aligned with organisational and IT strategy. Drive continuous improvement and transformation of financial services, including integration into the Council's Target Operating Model. Act as the lead for financial system incidents, coordinating with ICT and suppliers to ensure timely resolution. Develop and implement policies and procedures covering income management, debt recovery, procurement compliance and cash handling. Lead fraud prevention activity and ensure strong financial governance and regulatory compliance. Oversee debt recovery processes, including analysis, reporting and legal proceedings. Build and maintain strong relationships with internal stakeholders, schools and external partners to ensure effective service delivery. Manage relationships with system vendors and service providers, ensuring performance and compliance. Monitor performance and drive service improvements to enhance efficiency and customer experience. What we're looking for - Knowledge, Experience, & Skills Significant experience in transactional finance operations and financial systems management within a complex organisation. Strong knowledge of financial systems, particularly ERP platforms such as Microsoft D365, alongside high IT literacy and data analysis skills. Experience of working collaboratively across Finance and ICT, including service management, performance monitoring, incident handling and continuous improvement. Experience in policy development, compliance, audit processes and fraud prevention. Strong understanding of public sector finance, governance and statutory reporting. Experience managing debt recovery processes, including legal proceedings and aged debt analysis. Proven leadership and people management experience, including managing large or matrix teams. Excellent communication and stakeholder engagement skills. Knowledge of AI and automation tools within financial systems. Understanding of traded services and school finance operations. Familiarity with open banking and digital payment strategies. Experience with income management systems and e-payment platforms. Experience working in a local authority or public sector environment. Experience conducting service reviews and audits to improve efficiency and quality. Project management qualification such as PRINCE2 or Agile. Additional Information Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for VISA sponsorship. A full job description will be provided to shortlisted candidates or on request.