Grconsulting

Grconsulting in South London is looking for an experienced IT Engineer to join their team, offering hybrid working and a supportive work culture. The ideal candidate should possess over 5 years of experience in IT support, particularly at the 2nd Line level, and be familiar with Microsoft 365, Windows OS, and troubleshooting across infrastructures. You'll be providing day-to-day support, troubleshooting complex issues, and maintaining high client service standards. The company values training and development, ensuring a friendly and collaborative environment.

Location: South London (Hybrid - 1-2 days WFH) My client, a well-established family run company based in South London, is looking to hire an experienced IT Engineer to join their growing team. The business has been delivering high-quality IT services for over 20 years, supporting clients across London and the UK. If you are looking for a company that can provide stability and really value their staff, then this is the opportunity for you. This is the kind of team where colleagues have internally progressed and where people actually enjoy coming into work and being part of culture they have created. This role is well suited to a senior 2nd Line Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Role: Providing day-to-day 2nd Line support across a varied client base. Acting as an escalation point for 1st Line engineers. Troubleshooting complex desktop, server, and network issues. Working closely with senior engineers on projects and upgrades. Maintaining documentation and contributing to internal knowledge bases. Delivering a high standard of customer service in a client-facing environment. There will also be opportunities to gain exposure to 3rd Line project work, such as migrations, rollouts, and infrastructure upgrades, depending on experience and interest without losing focus on your core 2nd Line responsibilities. Technical Experience: The ideal candidate will have strong, hands on experience across: Microsoft 365 / Office 365. Windows OS and Windows Server. Active Directory, Group Policy. General troubleshooting across hardware, software, and infrastructure. About You: Typically 5+ years' experience in IT support, ideally at 2nd Line level. Comfortable taking ownership of issues and seeing them through to resolution. Confident communicator with a strong customer focused mindset. Happy working as part of a close knit, collaborative team. Interested in progression, learning, and long term stability. What's On Offer: Hybrid working (1-2 days from home once settled). Support with training, certifications, and development plans. A stable, friendly environment with a strong team culture. Exposure to interesting technical projects.A company that genuinely values its staff and reputation. Please note: this role does not offer visa sponsorship.

My client, a highly successful and well-established business based in Hertfordshire, is looking to add a Service Desk Engineer to their growing team. The company works with a number of well-renowned organisations across the UK and has built a strong reputation for delivering high-quality service. If you are looking for a company that will genuinely invest in your development and support your career progression, then this is the opportunity for you. This is a close-knit team, where people enjoy working together, socialising, and where you are given the chance to learn and progress internally. This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. You'll be someone who enjoys problem solving, has strong communication skills, and has a genuine interest in technology. Role Providing day-to-day 1st and 2nd Line support to internal users. Logging, managing, and resolving tickets through the Service Desk. Troubleshooting hardware and software issues across desktop environments. Supporting Microsoft 365 applications including Outlook, Teams and SharePoint. Managing users, permissions, and access via Active Directory. Working closely with senior engineers to escalation and resolve more complex issues. Contributing to documentation and knowledge sharing across the team. There will also be opportunities to gain exposure to more advanced technologies and projects over time, as you develop within the role, with ongoing support and training provided. Technical Experience The ideal candidate will have strong, hands on experience across: Microsoft 365 / Office 365. Active Directory (user management, permissions). Service Desk / ticketing systems. MDM Solutions Networking (DNS, DHCP, TCP/IP) General troubleshooting across hardware and software. About You 1-3 years' experience in an IT support or Service Desk environment (or equivalent exposure). A strong interest in technology and a desire to build a career in IT. Excellent communication skills and a customer focused mindset. A proactive attitude with a willingness to learn and take on new challenges. Comfortable working within a team environment and contributing to a positive culture. What's On Offer Hybrid working (2 days from home). Ongoing training and development opportunities. A supportive and social team environment. Exposure to modern technologies and well known clients. A company that genuinely values its people and promotes from within. Please note: this role does not offer visa sponsorship. Key Words 1st Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. This role involves providing 1st and 2nd Line support to users, managing tickets, and troubleshooting hardware/software issues. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression among its employees.