Gen Digital Inc.
Job Title: Insight Operations & AI Enablement Lead Location: London (3 days per week in the office) About Gen Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results. When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage. How We Work Our hybrid work style (3 days in the office - London )- gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it's flexible enough to give you the space to do your best work. About the Role: The Insight Operations & AI Enablement Lead sits within the Global Insights & Strategy team, part of Global Marketing (Marketing, Brand & Communications). The role sits at the intersection of strategy, operations and enablement, building and scaling the operational and AI foundations of the Insight function so the team can move faster, work smarter and focus on high value insight and strategy. You will lead the AI enablement agenda for the Insight team (where and how AI supports our work), own core team operations (budget, suppliers and team cadences), and run research operations (tools, governance, compliance and recruitment). By combining strong operations skills with technical curiosity and a service mindset, you will increase the speed, quality and strategic impact of the Insights team while ensuring responsible, compliant and cost effective delivery. Key Responsibilities: 1. AI enablement Define and maintain the AI roadmap for the Insight team, focusing on clear, high value use cases across the insight lifecycle (briefing, analysis, reporting, activation, knowledge management). Plan and run AI pilots (e.g. summarisation, coding, assistive authoring, knowledge search) with defined success criteria, turning proven pilots into standard workflows. Own a concise AI playbook covering workflows, prompts, templates and guardrails, including when work should be human only vs human in the loop. Partner with Legal, Privacy, InfoSec and central AI teams to ensure responsible AI use in line with Gen policies. 2. Research operations Maintain the inventory of research tools and platforms (survey, UX testing, panels, repositories, dashboards), including owners, contracts and purpose, and recommend standardisation or upgrades where helpful. Ensure research tools and practices are GDPR compliant and aligned to Gen's privacy and data protection requirements; keep core consent and data handling guidance up to date. Oversee respondent recruitment processes (external panels, customer samples, in product intercepts) with agencies and internal partners, monitoring response rates, cost and participant experience. Create and maintain lean operations templates and checklists (e.g. consent language, incentives, screeners, data handling steps) and use automation/AI where appropriate to remove manual, repeatable tasks. 3. Team operations Support annual planning and in year tracking of insight budgets (agencies, panels, tools, training), and manage key renewals, POs and value checks for core suppliers. Coordinate the team rhythm - meetings, all hands, show and tells, training and offsites - with clear objectives, agendas, notes and follow ups stored in the right places (e.g. SharePoint, Stravito, Teams/Slack). Maintain and evolve core ways of working (intake/briefing, workstack tracking, debrief templates, documentation) and stakeholder guidance on how to work with the Insight team. About you: Education: Bachelor's degree in a relevant field (e.g. Business, Operations, Marketing, Information Systems) or equivalent practical experience. Experience: Experience in operations, programme management, research operations or marketing operations, ideally within insights, research, analytics, product or marketing. Hands on familiarity with research tools and workflows (e.g. survey platforms, UX testing tools, panels, insight repositories). Experience managing suppliers, contracts and budgets (planning, tracking, renewals, value assessment). Experience owning or overseeing AI tool adoption and development of AI workflows, and comfort experimenting with new technology in a structured way. Skills: Strong process and systems thinking - able to map workflows and design simple, scalable processes. Technically curious - quick to learn new tools and translate them into practical use cases and guidance. Stakeholder management - credible with researchers, PMs, designers, marketers and ops/finance partners; able to influence without direct authority. Clear written and verbal communication, including playbooks, how to guides and training materials. Comfortable with change and ambiguity, and able to support others through adoption of new tools and ways of working. Personal Attributes: Ability to thrive in a fast paced, high tech environment and manage complex problems. Service oriented: motivated by making it easier for the team to deliver great work and for stakeholders to use insight. Experiment driven: prefers test and learn over big bang changes. Methodical and detail oriented: approaches tasks with careful planning, ensuring processes are followed and details are addressed. Ethical and responsible: thoughtful about risk, especially around customer data and AI. What's next: Your CV will be reviewed together by the recruiter and hiring manager to assess the scope of your role, the impact you've delivered, and how your experience aligns with the position. If shortlisted, the recruiter will invite you to an initial Zoom conversation to discuss your background, what's compelling you to Gen, and walk you through the interview process. Important Application Note When you apply, please include your current city and country and let us know your work status (e.g. visa status, right to work in the relevant country, etc.). Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.
Job Title: Insight Operations & AI Enablement Lead Location: London (3 days per week in the office) About Gen Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results. When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage. How We Work Our hybrid work style (3 days in the office - London )- gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it's flexible enough to give you the space to do your best work. About the Role: The Insight Operations & AI Enablement Lead sits within the Global Insights & Strategy team, part of Global Marketing (Marketing, Brand & Communications). The role sits at the intersection of strategy, operations and enablement, building and scaling the operational and AI foundations of the Insight function so the team can move faster, work smarter and focus on high value insight and strategy. You will lead the AI enablement agenda for the Insight team (where and how AI supports our work), own core team operations (budget, suppliers and team cadences), and run research operations (tools, governance, compliance and recruitment). By combining strong operations skills with technical curiosity and a service mindset, you will increase the speed, quality and strategic impact of the Insights team while ensuring responsible, compliant and cost effective delivery. Key Responsibilities: 1. AI enablement Define and maintain the AI roadmap for the Insight team, focusing on clear, high value use cases across the insight lifecycle (briefing, analysis, reporting, activation, knowledge management). Plan and run AI pilots (e.g. summarisation, coding, assistive authoring, knowledge search) with defined success criteria, turning proven pilots into standard workflows. Own a concise AI playbook covering workflows, prompts, templates and guardrails, including when work should be human only vs human in the loop. Partner with Legal, Privacy, InfoSec and central AI teams to ensure responsible AI use in line with Gen policies. 2. Research operations Maintain the inventory of research tools and platforms (survey, UX testing, panels, repositories, dashboards), including owners, contracts and purpose, and recommend standardisation or upgrades where helpful. Ensure research tools and practices are GDPR compliant and aligned to Gen's privacy and data protection requirements; keep core consent and data handling guidance up to date. Oversee respondent recruitment processes (external panels, customer samples, in product intercepts) with agencies and internal partners, monitoring response rates, cost and participant experience. Create and maintain lean operations templates and checklists (e.g. consent language, incentives, screeners, data handling steps) and use automation/AI where appropriate to remove manual, repeatable tasks. 3. Team operations Support annual planning and in year tracking of insight budgets (agencies, panels, tools, training), and manage key renewals, POs and value checks for core suppliers. Coordinate the team rhythm - meetings, all hands, show and tells, training and offsites - with clear objectives, agendas, notes and follow ups stored in the right places (e.g. SharePoint, Stravito, Teams/Slack). Maintain and evolve core ways of working (intake/briefing, workstack tracking, debrief templates, documentation) and stakeholder guidance on how to work with the Insight team. About you: Education: Bachelor's degree in a relevant field (e.g. Business, Operations, Marketing, Information Systems) or equivalent practical experience. Experience: Experience in operations, programme management, research operations or marketing operations, ideally within insights, research, analytics, product or marketing. Hands on familiarity with research tools and workflows (e.g. survey platforms, UX testing tools, panels, insight repositories). Experience managing suppliers, contracts and budgets (planning, tracking, renewals, value assessment). Experience owning or overseeing AI tool adoption and development of AI workflows, and comfort experimenting with new technology in a structured way. Skills: Strong process and systems thinking - able to map workflows and design simple, scalable processes. Technically curious - quick to learn new tools and translate them into practical use cases and guidance. Stakeholder management - credible with researchers, PMs, designers, marketers and ops/finance partners; able to influence without direct authority. Clear written and verbal communication, including playbooks, how to guides and training materials. Comfortable with change and ambiguity, and able to support others through adoption of new tools and ways of working. Personal Attributes: Ability to thrive in a fast paced, high tech environment and manage complex problems. Service oriented: motivated by making it easier for the team to deliver great work and for stakeholders to use insight. Experiment driven: prefers test and learn over big bang changes. Methodical and detail oriented: approaches tasks with careful planning, ensuring processes are followed and details are addressed. Ethical and responsible: thoughtful about risk, especially around customer data and AI. What's next: Your CV will be reviewed together by the recruiter and hiring manager to assess the scope of your role, the impact you've delivered, and how your experience aligns with the position. If shortlisted, the recruiter will invite you to an initial Zoom conversation to discuss your background, what's compelling you to Gen, and walk you through the interview process. Important Application Note When you apply, please include your current city and country and let us know your work status (e.g. visa status, right to work in the relevant country, etc.). Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.
Gen Digital Inc.
Job Title: Insight Business Partner Location: London (Hybrid 3 days week in office) About Gen Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results. When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage. How We Work Our hybrid work style (3 days in the London office) gives us the face to face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it's flexible enough to give you the space to do your best work. About the Role The Insight Business Partner is a senior individual contributor within the Global Insights & Strategy team, part of Global Marketing (Marketing, Brand & Communications). This is a senior individual contributor role with no direct reports. Based in our London office on a hybrid basis, you will act as a strategic thought partner to segment and brand leadership for either Cyber Safety (Norton & Avast) or Trust based Solutions (LifeLock & MoneyLion). You will sit at the intersection of strategy, customer insight and stakeholder leadership - connecting the dots between research, analytics, CX, market trends and commercial performance to answer the big strategic questions that shape our brands, products and growth strategy. You will frame and scope the critical questions the business needs to answer, bring the voice of the customer into key decisions, and turn insight into clear, actionable choices for leaders and cross functional teams. Key Responsibilities 1. Strategic business partnering Act as a trusted advisor to the Segment Lead / Brand Lead and their virtual leadership team on segment strategy, performance, customer base and competitive context for your business segment. Frame and refine critical business questions (e.g., portfolio choices, proposition direction, target audiences, pricing/packaging, experience priorities). Bring a customer and evidence centred perspective into business planning, roadmap discussions and major investment or trade off decisions. Represent the voice of the customer in key forums - challenging constructively, highlighting risks and opportunities, and helping leaders see decisions through a customer lens. 2. Turning insight into decisions & action Synthesize insights from multiple sources - market and brand research, UX/CX insight, analytics, segmentation, commercial performance, external trends - into joined up, decision ready stories. Develop clear "so what / now what" narratives and compelling presentations, workshops and discussion materials that bring customers to life, move teams from data to decision, and drive cross functional alignment. Facilitate sessions that translate insight into concrete actions, e.g., proposition choices, experience improvements, messaging territories, target segments, or test and learn plans. Ensure that major insight outputs (e.g., segmentation, brand tracking, journey insight, strategic studies) are understood, used and re used by your stakeholders. 3. Connecting the dots & shaping the learning agenda Work closely with stakeholders and Insight team colleagues to ensure projects are framed against the right strategic questions for your segment. Lead research projects in partnership with external agencies - from shaping the brief and methodology through to synthesis and activation - ensuring outputs answer the strategic questions for your segment. Define and maintain a prioritised learning roadmap for your business area, aligned to the biggest opportunities, risks and decisions. Spot knowledge gaps and emerging questions, and translate them into clear briefs and programmes of work. Act as a connector across functions and disciplines - joining up signals across teams and sources into a unified view of customer needs and market dynamics. Play a leading role in developing the quarterly "State of Play" (integrated customer narrative) in collaboration with Insight team colleagues. About you Education Bachelor's degree in a relevant field (e.g., Business, Marketing, Economics, Psychology, Social Sciences, Statistics) or equivalent practical experience. Experience Significant experience in customer insight, strategy, consulting or a closely related field, ideally in consumer technology, subscription, financial services or adjacent categories. Proven track record of partnering with senior stakeholders on major strategic or commercial decisions (e.g., portfolio strategy, brand positioning, proposition development, experience design, go to market). Experience synthesising multiple data and insight sources (qualitative, quantitative, analytics, CX, market intelligence) into concise, decision ready outputs. Demonstrated impact in turning insight into action - influencing real changes in products, experiences, communications or commercial strategy. Skills Strategic, structured thinker - able to frame problems, prioritise questions, and connect customer insight to business outcomes. Strong storytelling and communication skills - comfortable simplifying complexity, building clear narratives and presenting confidently to senior audiences. Commercially astute - understands how brands grow, how P&Ls work, and how customer behaviour shows up in performance metrics. Skilled at working with and commissioning a range of research and insight methods (qual/quant research, brand and comms tracking, segmentation, journey insight, experimentation). Able to synthesise input from diverse sources (research, analytics, CX, market intelligence) into a coherent, integrated view. Personal Attributes Ability to thrive in a fast paced, high tech environment and manage complex problems. Customer obsessed - motivated by building a truthful, nuanced view of our customers and using it to drive better decisions. Insight to action oriented - focused on impact, not just analysis; always asking "so what?" and "now what?". Low ego, high ownership - comfortable operating autonomously, rolling up your sleeves, and taking responsibility for outcomes in your segment. Collaborative and credible - able to work effectively across teams, building trust and alignment in a matrix environment. Influential without authority - willing and able to challenge thinking, propose alternatives and guide teams towards more customer centric choices. Equal Opportunity Statement Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.
Job Title: Insight Business Partner Location: London (Hybrid 3 days week in office) About Gen Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results. When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage. How We Work Our hybrid work style (3 days in the London office) gives us the face to face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it's flexible enough to give you the space to do your best work. About the Role The Insight Business Partner is a senior individual contributor within the Global Insights & Strategy team, part of Global Marketing (Marketing, Brand & Communications). This is a senior individual contributor role with no direct reports. Based in our London office on a hybrid basis, you will act as a strategic thought partner to segment and brand leadership for either Cyber Safety (Norton & Avast) or Trust based Solutions (LifeLock & MoneyLion). You will sit at the intersection of strategy, customer insight and stakeholder leadership - connecting the dots between research, analytics, CX, market trends and commercial performance to answer the big strategic questions that shape our brands, products and growth strategy. You will frame and scope the critical questions the business needs to answer, bring the voice of the customer into key decisions, and turn insight into clear, actionable choices for leaders and cross functional teams. Key Responsibilities 1. Strategic business partnering Act as a trusted advisor to the Segment Lead / Brand Lead and their virtual leadership team on segment strategy, performance, customer base and competitive context for your business segment. Frame and refine critical business questions (e.g., portfolio choices, proposition direction, target audiences, pricing/packaging, experience priorities). Bring a customer and evidence centred perspective into business planning, roadmap discussions and major investment or trade off decisions. Represent the voice of the customer in key forums - challenging constructively, highlighting risks and opportunities, and helping leaders see decisions through a customer lens. 2. Turning insight into decisions & action Synthesize insights from multiple sources - market and brand research, UX/CX insight, analytics, segmentation, commercial performance, external trends - into joined up, decision ready stories. Develop clear "so what / now what" narratives and compelling presentations, workshops and discussion materials that bring customers to life, move teams from data to decision, and drive cross functional alignment. Facilitate sessions that translate insight into concrete actions, e.g., proposition choices, experience improvements, messaging territories, target segments, or test and learn plans. Ensure that major insight outputs (e.g., segmentation, brand tracking, journey insight, strategic studies) are understood, used and re used by your stakeholders. 3. Connecting the dots & shaping the learning agenda Work closely with stakeholders and Insight team colleagues to ensure projects are framed against the right strategic questions for your segment. Lead research projects in partnership with external agencies - from shaping the brief and methodology through to synthesis and activation - ensuring outputs answer the strategic questions for your segment. Define and maintain a prioritised learning roadmap for your business area, aligned to the biggest opportunities, risks and decisions. Spot knowledge gaps and emerging questions, and translate them into clear briefs and programmes of work. Act as a connector across functions and disciplines - joining up signals across teams and sources into a unified view of customer needs and market dynamics. Play a leading role in developing the quarterly "State of Play" (integrated customer narrative) in collaboration with Insight team colleagues. About you Education Bachelor's degree in a relevant field (e.g., Business, Marketing, Economics, Psychology, Social Sciences, Statistics) or equivalent practical experience. Experience Significant experience in customer insight, strategy, consulting or a closely related field, ideally in consumer technology, subscription, financial services or adjacent categories. Proven track record of partnering with senior stakeholders on major strategic or commercial decisions (e.g., portfolio strategy, brand positioning, proposition development, experience design, go to market). Experience synthesising multiple data and insight sources (qualitative, quantitative, analytics, CX, market intelligence) into concise, decision ready outputs. Demonstrated impact in turning insight into action - influencing real changes in products, experiences, communications or commercial strategy. Skills Strategic, structured thinker - able to frame problems, prioritise questions, and connect customer insight to business outcomes. Strong storytelling and communication skills - comfortable simplifying complexity, building clear narratives and presenting confidently to senior audiences. Commercially astute - understands how brands grow, how P&Ls work, and how customer behaviour shows up in performance metrics. Skilled at working with and commissioning a range of research and insight methods (qual/quant research, brand and comms tracking, segmentation, journey insight, experimentation). Able to synthesise input from diverse sources (research, analytics, CX, market intelligence) into a coherent, integrated view. Personal Attributes Ability to thrive in a fast paced, high tech environment and manage complex problems. Customer obsessed - motivated by building a truthful, nuanced view of our customers and using it to drive better decisions. Insight to action oriented - focused on impact, not just analysis; always asking "so what?" and "now what?". Low ego, high ownership - comfortable operating autonomously, rolling up your sleeves, and taking responsibility for outcomes in your segment. Collaborative and credible - able to work effectively across teams, building trust and alignment in a matrix environment. Influential without authority - willing and able to challenge thinking, propose alternatives and guide teams towards more customer centric choices. Equal Opportunity Statement Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.