Sheffield City Council is seeking a Senior Technical Solution Architect to join the Infrastructure team for a 30-month period. You will design solutions, adhere to governance processes and respond to third-line incidents across multiple software and infrastructure domains. You will work within an Enterprise ICT environment, applying ITIL best practices and engaging with stakeholders to drive transformation and incident resolution.
03/08/2026
Full time
Sheffield City Council is seeking a Senior Technical Solution Architect to join the Infrastructure team for a 30-month period. You will design solutions, adhere to governance processes and respond to third-line incidents across multiple software and infrastructure domains. You will work within an Enterprise ICT environment, applying ITIL best practices and engaging with stakeholders to drive transformation and incident resolution.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. We are looking to recruit a Senior Technical Solution Architect to work on our existing Infrastructure team for a period of 30 months. This role will support the Council with their ICT and Digital transformation on a number of key pieces of work. The role will involve the creation of solution designs as well as following the relevant governance and approval processes. Equally there will be a requirement to respond to and resolve incidents at a third line level across multiple pieces of software / infrastructure components and disciplines. Required skills and experience - Extensive experience of support and implementation of M365 apps and associated admin portals. Extensive experience of supporting Microsoft Azure. Extensive experience of migrating infrastructure and systems from on premise to the cloud. Extensive experience of hybrid infrastructure Extensive experience of endpoint management including software deployment, creation of build images and security. Extensive experience of MECM / Intune for endpoint management / security / software deployment. Extensive experience of making use of the tools / features and software included with Microsoft E5 licenses. Extensive experience of using Active Directory and Group Policy Administration Excellent troubleshooting, documentation, and stakeholder engagement skills. Experience of working in an Enterprise ICT environment following ITIL best practice. Desired skills and experience Experience of using the tools associated with Entra Suite. Experience of using and managing proxy solutions. Experience of using VMware Experience of using various backup solutions. Experience of supporting and implementing PKI infrastructure. Experience of using Autopilot. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on ourSheff news page.
03/08/2026
Full time
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. We are looking to recruit a Senior Technical Solution Architect to work on our existing Infrastructure team for a period of 30 months. This role will support the Council with their ICT and Digital transformation on a number of key pieces of work. The role will involve the creation of solution designs as well as following the relevant governance and approval processes. Equally there will be a requirement to respond to and resolve incidents at a third line level across multiple pieces of software / infrastructure components and disciplines. Required skills and experience - Extensive experience of support and implementation of M365 apps and associated admin portals. Extensive experience of supporting Microsoft Azure. Extensive experience of migrating infrastructure and systems from on premise to the cloud. Extensive experience of hybrid infrastructure Extensive experience of endpoint management including software deployment, creation of build images and security. Extensive experience of MECM / Intune for endpoint management / security / software deployment. Extensive experience of making use of the tools / features and software included with Microsoft E5 licenses. Extensive experience of using Active Directory and Group Policy Administration Excellent troubleshooting, documentation, and stakeholder engagement skills. Experience of working in an Enterprise ICT environment following ITIL best practice. Desired skills and experience Experience of using the tools associated with Entra Suite. Experience of using and managing proxy solutions. Experience of using VMware Experience of using various backup solutions. Experience of supporting and implementing PKI infrastructure. Experience of using Autopilot. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on ourSheff news page.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Join our Customer Experience Capability. Sheffield City Council is building its Customer Experience Capability, a team focused on improving how residents experience council services and how colleagues are supported to deliver the, The team brings together customer journeys, insight, workforce development, equalities, engagement and communications. Its purpose is to help the Council work in a more joined-up, customer-focused way, using feedback, data, digital tools, and practical improvement methods to make services easier to access and better to use. These roles are an opportunity to help shape a growing capability, work across service, and make a practical difference to hoe Sheffield residents experience the Council. Are you interested in improving services by understanding how they really work for customers? We are looking for a Business Analyst, Customer Journeys to support improvement work across Sheffield City Council's Customer Experience Capability. This role will suit someone who enjoys getting into the detail of processes, customer journeys, service issues, and requirements. You will support customer-focused change by applying business analysis, service improvement, and process redesign methods to defined projects and work packages. You will help teams understand current ways of working, identify what needs to change, and shape practical improvements that support better customer outcomes. The role has a strong focus on evidence, collaboration, and making sure proposed changes are realistic and deliverable. In this role, you will: Support business analysis activity across customer journey improvement work Map processes, gather requirements, and identify improvement opportunities Work with services and colleagues to understand customer and organisation needs Run workshops, carry out analysis, create documentation for change projects Contribute to consistent business analysis practice within Customer Experience Capability We are looking for someone who: Has practical experience of business analysis, service improvement, or business change Can work with colleagues to understand problems and shape clear solutions Communicates clearly, including when explaining complex issues Is confident using digital tools, process modelling, and structured analysis methods Wants to improve service from the customer's perspective This is a good opportunity for someone who wants to apply business analysis in a customer-focused environment, where the work links directly to better services for residents. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on ourSheff news page. We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
03/08/2026
Full time
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Join our Customer Experience Capability. Sheffield City Council is building its Customer Experience Capability, a team focused on improving how residents experience council services and how colleagues are supported to deliver the, The team brings together customer journeys, insight, workforce development, equalities, engagement and communications. Its purpose is to help the Council work in a more joined-up, customer-focused way, using feedback, data, digital tools, and practical improvement methods to make services easier to access and better to use. These roles are an opportunity to help shape a growing capability, work across service, and make a practical difference to hoe Sheffield residents experience the Council. Are you interested in improving services by understanding how they really work for customers? We are looking for a Business Analyst, Customer Journeys to support improvement work across Sheffield City Council's Customer Experience Capability. This role will suit someone who enjoys getting into the detail of processes, customer journeys, service issues, and requirements. You will support customer-focused change by applying business analysis, service improvement, and process redesign methods to defined projects and work packages. You will help teams understand current ways of working, identify what needs to change, and shape practical improvements that support better customer outcomes. The role has a strong focus on evidence, collaboration, and making sure proposed changes are realistic and deliverable. In this role, you will: Support business analysis activity across customer journey improvement work Map processes, gather requirements, and identify improvement opportunities Work with services and colleagues to understand customer and organisation needs Run workshops, carry out analysis, create documentation for change projects Contribute to consistent business analysis practice within Customer Experience Capability We are looking for someone who: Has practical experience of business analysis, service improvement, or business change Can work with colleagues to understand problems and shape clear solutions Communicates clearly, including when explaining complex issues Is confident using digital tools, process modelling, and structured analysis methods Wants to improve service from the customer's perspective This is a good opportunity for someone who wants to apply business analysis in a customer-focused environment, where the work links directly to better services for residents. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on ourSheff news page. We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
Sheffield City Council is building a Customer Experience Capability to improve how residents experience services and how colleagues are supported. The Business Analyst, Customer Journeys will support improvement work across the capability, applying business analysis, service improvement and process redesign to defined projects and work packages. You will help teams understand current ways of working, identify what needs to change, and shape practical improvements that deliver better customer
03/08/2026
Full time
Sheffield City Council is building a Customer Experience Capability to improve how residents experience services and how colleagues are supported. The Business Analyst, Customer Journeys will support improvement work across the capability, applying business analysis, service improvement and process redesign to defined projects and work packages. You will help teams understand current ways of working, identify what needs to change, and shape practical improvements that deliver better customer
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Sheffield City Council is building its Customer Experience Capability; a team focused on improving how residents experience council services and how colleagues are supported to deliver them. The team brings together customer journeys, insight, workforce development, equalities, engagement, and communications. Its purpose is to help the Council work in a more joined-up, customer-focused way, using feedback, data, digital tools, and practical improvement methods to make services easier to access and better to use. These roles are an opportunity to help shape a growing capability, work across services, and make a practical difference to how Sheffield residents experience the Council. Can you lead business analysis that turns service problems into practical improvements? We are looking for a Senior Business Analyst, Customer Journeys to help lead customer journey improvement work within Sheffield City Council's Customer Experience Capability. The role will suit an experience business analysis practitioner who can support complex change, provide constructive challenge, and help others deliver high-quality analysis. You will work across projects and services, helping improve customer journeys, and customer experience outcomes. The role also provides first-line management for Business Analysts, supporting consistency, quality, and professional practice across the Customer Journeys functions. In this role, you will: Lead and coordinate business analysis activity across customer journey improvement work Support complex projects, taking responsibility for defined areas of analysis and delivery Help develop consistent tools, methods, and standards for business analysis Work with services, project teams, and stakeholders to shape practical improvement Support and develop Business Analyst, including through first-line management We are looking for someone who: Has strong practical experience in business analysis, business change and service improvement Can lead structured analysis in a complex organisation Communicates clearly and can influence a range of stakeholders Can support, mentor, and develop others Understands how business analysis can improve customer journeys and service outcomes. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on ourSheff news page. We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
03/08/2026
Full time
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Sheffield City Council is building its Customer Experience Capability; a team focused on improving how residents experience council services and how colleagues are supported to deliver them. The team brings together customer journeys, insight, workforce development, equalities, engagement, and communications. Its purpose is to help the Council work in a more joined-up, customer-focused way, using feedback, data, digital tools, and practical improvement methods to make services easier to access and better to use. These roles are an opportunity to help shape a growing capability, work across services, and make a practical difference to how Sheffield residents experience the Council. Can you lead business analysis that turns service problems into practical improvements? We are looking for a Senior Business Analyst, Customer Journeys to help lead customer journey improvement work within Sheffield City Council's Customer Experience Capability. The role will suit an experience business analysis practitioner who can support complex change, provide constructive challenge, and help others deliver high-quality analysis. You will work across projects and services, helping improve customer journeys, and customer experience outcomes. The role also provides first-line management for Business Analysts, supporting consistency, quality, and professional practice across the Customer Journeys functions. In this role, you will: Lead and coordinate business analysis activity across customer journey improvement work Support complex projects, taking responsibility for defined areas of analysis and delivery Help develop consistent tools, methods, and standards for business analysis Work with services, project teams, and stakeholders to shape practical improvement Support and develop Business Analyst, including through first-line management We are looking for someone who: Has strong practical experience in business analysis, business change and service improvement Can lead structured analysis in a complex organisation Communicates clearly and can influence a range of stakeholders Can support, mentor, and develop others Understands how business analysis can improve customer journeys and service outcomes. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on ourSheff news page. We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. City Futures - Transport & Facilities Management Following a recent restructuring within Transport & Facilities Management, an exciting opportunity has arisen for a qualified Community Technician (Electrical) to join the Corporate Repairs Team. This is a 12-month temporary position working 37 hours per week, based at Manor Lane Depot. The successful candidate will undertake a range of responsive and planned electrical maintenance works across Sheffield City Council's diverse commercial property portfolio. The estate includes landmarks and operational buildings such as the Town Hall, libraries, depots, crematoriums, the Medico Legal Centre, and major office accommodation including Moorfoot. About You Hold relevant electrical qualifications, including NVQ Level 3 and City & Guilds 2391-52 Inspection & Testing (or equivalent). Have proven experience carrying out electrical repairs and maintenance within commercial properties. Be flexible, highly motivated, and capable of working independently or as part of a team. Be able to work with minimal supervision whilst maintaining high standards of safety and workmanship. Further Information We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on ourSheff news page. We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
30/07/2026
Full time
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. City Futures - Transport & Facilities Management Following a recent restructuring within Transport & Facilities Management, an exciting opportunity has arisen for a qualified Community Technician (Electrical) to join the Corporate Repairs Team. This is a 12-month temporary position working 37 hours per week, based at Manor Lane Depot. The successful candidate will undertake a range of responsive and planned electrical maintenance works across Sheffield City Council's diverse commercial property portfolio. The estate includes landmarks and operational buildings such as the Town Hall, libraries, depots, crematoriums, the Medico Legal Centre, and major office accommodation including Moorfoot. About You Hold relevant electrical qualifications, including NVQ Level 3 and City & Guilds 2391-52 Inspection & Testing (or equivalent). Have proven experience carrying out electrical repairs and maintenance within commercial properties. Be flexible, highly motivated, and capable of working independently or as part of a team. Be able to work with minimal supervision whilst maintaining high standards of safety and workmanship. Further Information We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on ourSheff news page. We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.