Reception - HBH Birmingham

Guest Service Manager (Front Office) 40 hours per week, overdays £29950.00 per annum Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm. Including an unpaid break of 30 minutes. Our Hotel Hampton by Hilton Birmingham Broad Street is a vibrant, centrally located hotel in one of Birmingham's busiest entertainment districts. As part of the globally recognised Hilton brand, the hotel offers a supportive team environment, opportunities for career development, and high standards of service. Working here means being part of a fast-paced, guest-focused team, with the chance to build valuable hospitality skills while delivering a great experience to visitors from around the world. Our Benefits You will have access to a benefits package we believe truly works for our people: Discounted hotel room rates for you and your friends & family 50% Discount on food & drink whilst on duty Hilton Learning & Development platform for all training requirements 50% F&B discount at Hilton hotels when staying on Team Member Rates Incentive schemes Access to WeCare app - a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fitness programme, legal and financial guidance plus much more And much more! A Day in the Life of a Guest Service Manager at Our Hotel Carrying out Duty Manager shifts Be responsible for ensuring the safety and security of hotel guests and staff during your shift. Recruit, train and develop members of the Front Office Team Complete the weekly rota for your department Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out. Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly. Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions. Serving simple meals and drinks Completing food orders Identifying potential sales leads Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly. Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure. Go the extra mile for special requests, adding that extra touch to make guests' stays memorable. What we Need From You A welcoming personality who loves connecting with people and making their day brighter. Strong communication skills, comfortable chatting with guests and coordinating with team members. Sharp attention to detail, especially when it comes to handling guest needs and reservations. A problem-solver who can think on their feet, handling any situation with a positive attitude. Team spirit, ready to jump in wherever needed to keep things flowing smoothly. High energy and adaptability, thriving in a fast-paced environment where no two days are the same. If this sounds like the job for you please get in touch!

Guest Service Manager (Front Office) 40 hours per week, overdays £29950.00 per annum Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm. Including an unpaid break of 30 minutes. Our Hotel Hampton by Hilton Birmingham Broad Street is a vibrant, centrally located hotel in one of Birmingham's busiest entertainment districts. As part of the globally recognised Hilton brand, the hotel offers a supportive team environment, opportunities for career development, and high standards of service. Working here means being part of a fast-paced, guest-focused team, with the chance to build valuable hospitality skills while delivering a great experience to visitors from around the world. Our Benefits You will have access to a benefits package we believe truly works for our people: Discounted hotel room rates for you and your friends & family 50% Discount on food & drink whilst on duty Hilton Learning & Development platform for all training requirements 50% F&B discount at Hilton hotels when staying on Team Member Rates Incentive schemes Access to WeCare app - a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fitness programme, legal and financial guidance plus much more And much more! A Day in the Life of a Guest Service Manager at Our Hotel Carrying out Duty Manager shifts Be responsible for ensuring the safety and security of hotel guests and staff during your shift. Recruit, train and develop members of the Front Office Team Complete the weekly rota for your department Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out. Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly. Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions. Serving simple meals and drinks Completing food orders Identifying potential sales leads Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly. Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure. Go the extra mile for special requests, adding that extra touch to make guests' stays memorable. What we Need From You A welcoming personality who loves connecting with people and making their day brighter. Strong communication skills, comfortable chatting with guests and coordinating with team members. Sharp attention to detail, especially when it comes to handling guest needs and reservations. A problem-solver who can think on their feet, handling any situation with a positive attitude. Team spirit, ready to jump in wherever needed to keep things flowing smoothly. High energy and adaptability, thriving in a fast-paced environment where no two days are the same. If this sounds like the job for you please get in touch!