Humane Society International

HSI is a leading provider of cloud-based environmental, health, and safety (EHS) compliance and workforce development solutions. We help organisations build safer, smarter workplaces through innovative safety training and HR compliance tools. We're looking for a Junior Network Administrator to be the first IT team member based in Europe, supporting our growing teams across the UK and Ireland. This is a highly visible, frontline role where you'll work closely with employees day-to-day while collaborating with our established US-based IT team. This is an excellent opportunity for someone early in their IT career who combines strong technical fundamentals with a customer first mindset and is eager to grow in a collaborative, international environment. What you'll be doing Act as the first point of contact for IT support across the UK and Ireland, delivering a high-quality, responsive user experience Provide Tier 1 support for hardware, software, and network related issues via Jira Service Management Troubleshoot and resolve issues across desktops, laptops, and mobile devices Set up and onboard new employees, including device imaging, configuration, and deployment Manage user accounts and access in Active Directory and Microsoft 365 (user provisioning, password resets, mailbox setup) Monitor system performance and elevate trends or recurring issues to senior IT team members Maintain clear and accurate IT documentation, including knowledge base articles and asset tracking Support adherence to internal IT security and compliance standards Partner closely with the US IT team to ensure consistent global support coverage Working arrangements Hybrid role based in our London office (2-3 days per week onsite) Standard working hours aligned to the UK (8:00am - 5:00pm) Opportunity to collaborate with and support colleagues across both the UK/Ireland and US East Coast teams, providing valuable exposure to a global IT environment Nice to have: CompTIA A+, Network+, or similar certifications Experience contributing to IT documentation or knowledge bases Benefits Gain exposure to a global IT environment and modern SaaS infrastructure Opportunity to grow your technical skills and progress your IT career Supportive, collaborative team culture

Humane Society International is seeking a Junior Network Administrator based in London to provide IT support across the UK and Ireland. This hybrid role involves first contact IT support, troubleshooting hardware and software issues, onboarding new employees, and managing user accounts. Candidates should possess strong technical fundamentals, a customer-first mindset, and familiarity with Active Directory and Microsoft 365. The position offers valuable experience in a collaborative global IT environment.