Inspired-Thinking-Group- in Birmingham is seeking a skilled Front End Developer to join their Digital Engineering team. In this role, you will work as part of a cross-functional team, delivering a variety of web-based projects, including brand websites and mobile applications. The ideal candidate will have strong experience in JavaScript, React, and agile methodologies, with a minimum of four years' development experience. This position emphasizes technical leadership and mentoring within a collaborative environment. We are committed to diversity and inclusion, ensuring equal treatment for all job applicants.
31/05/2026
Full time
Inspired-Thinking-Group- in Birmingham is seeking a skilled Front End Developer to join their Digital Engineering team. In this role, you will work as part of a cross-functional team, delivering a variety of web-based projects, including brand websites and mobile applications. The ideal candidate will have strong experience in JavaScript, React, and agile methodologies, with a minimum of four years' development experience. This position emphasizes technical leadership and mentoring within a collaborative environment. We are committed to diversity and inclusion, ensuring equal treatment for all job applicants.
Our Digital Engineering team at ITG are responsible for building world class, enterprise grade digital applications for high profile brands. We pride ourselves in working with mature Agile methodologies and make use of the latest versions of technology. Our teams are structured in such a way that gives every employee the opportunity to learn new skills, work on various projects over time and see the results of your efforts in the online consumer marketplace. Joining the Digital Engineering function would see you work as part of a cross-functional, product style team, generally consisting of a Business Analyst, Scrum Master / Project Manager, Solution Architect, Lead Developers (FE and BE), Developers, and Testers (Manual and Automated). Projects will range from working on main brand websites with huge amounts of multi-lingual content, through to smaller one-off projects such as marketing micro-sites. You will also be involved in delivering a wide range of web-based projects along with our digital creative teams including the creation of mobile and web applications. Key Responsibilities Working as part of cross functional teams whilst providing technical leadership Be an active member of the development team, specialising in Front End. Development but also working on projects using technologies with which you maybe unfamiliar with. Be responsible for estimating development effort on projects Help define and execute the development strategy. Conduct code reviews to ensure quality standards are upheld. Work closely with account directors, creative, and the client directly to ensureprojects are delivered on time Mentor and develop other members of the team Implement and improve working practices Identify and research emerging market trends to ensure you are always on top ofyour game Requirements Strong knowledge and experience of JavaScript, jQuery, React, Redux, and ES6 Experience of working within an agile environment At least four years' development experience Proven ability to deliver a wide range of projects, large and small Knowledge of Test-Driven Development Strong HTML, CSS, and JavaScript. Strong knowledge of software development practices, processes and theories, especially around Agile Development Principles GIT Desired Skills (But not essential) Knowledge of development frameworks other than the one you are expert in Team leadership and mentoring experience Responsive design and development Good client experience Experience in the automotive industry We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
31/05/2026
Full time
Our Digital Engineering team at ITG are responsible for building world class, enterprise grade digital applications for high profile brands. We pride ourselves in working with mature Agile methodologies and make use of the latest versions of technology. Our teams are structured in such a way that gives every employee the opportunity to learn new skills, work on various projects over time and see the results of your efforts in the online consumer marketplace. Joining the Digital Engineering function would see you work as part of a cross-functional, product style team, generally consisting of a Business Analyst, Scrum Master / Project Manager, Solution Architect, Lead Developers (FE and BE), Developers, and Testers (Manual and Automated). Projects will range from working on main brand websites with huge amounts of multi-lingual content, through to smaller one-off projects such as marketing micro-sites. You will also be involved in delivering a wide range of web-based projects along with our digital creative teams including the creation of mobile and web applications. Key Responsibilities Working as part of cross functional teams whilst providing technical leadership Be an active member of the development team, specialising in Front End. Development but also working on projects using technologies with which you maybe unfamiliar with. Be responsible for estimating development effort on projects Help define and execute the development strategy. Conduct code reviews to ensure quality standards are upheld. Work closely with account directors, creative, and the client directly to ensureprojects are delivered on time Mentor and develop other members of the team Implement and improve working practices Identify and research emerging market trends to ensure you are always on top ofyour game Requirements Strong knowledge and experience of JavaScript, jQuery, React, Redux, and ES6 Experience of working within an agile environment At least four years' development experience Proven ability to deliver a wide range of projects, large and small Knowledge of Test-Driven Development Strong HTML, CSS, and JavaScript. Strong knowledge of software development practices, processes and theories, especially around Agile Development Principles GIT Desired Skills (But not essential) Knowledge of development frameworks other than the one you are expert in Team leadership and mentoring experience Responsive design and development Good client experience Experience in the automotive industry We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
Inspired-Thinking-Group- in Birmingham is seeking a Java Developer to join its innovative backend development team. You will be responsible for developing complex Java applications, collaborating with Business Analysts and Project Managers in an Agile environment. The ideal candidate has demonstrable experience in both monolithic and microservices architecture. The role offers smart working options and various employee perks including a competitive salary, 25 days of holiday, and a well-being programme.
31/05/2026
Full time
Inspired-Thinking-Group- in Birmingham is seeking a Java Developer to join its innovative backend development team. You will be responsible for developing complex Java applications, collaborating with Business Analysts and Project Managers in an Agile environment. The ideal candidate has demonstrable experience in both monolithic and microservices architecture. The role offers smart working options and various employee perks including a competitive salary, 25 days of holiday, and a well-being programme.
Java is your bag and you're a real perfectionist. You'll have a background in hands on software delivery, will be passionate about everythingJavaand driven by the world of tech. Operating right at the heart of our Backend development function, you'll workonsomeof our most excitingbusiness critical and complex software applications. We have a number of exiting opportunities available across our development teams here at Storyteq and have plenty going on. If you haven't heard of us already, you will have sooner or later! We are a visionarySaaSmarketing company who pride ourselves on our ability to stay ahead of the game when it comes to both the tech and creative landscape. What you'll be doing: Working with ourbar raisingdevelopment teamcomprised of like-minded professionals who find solutions to complex problems Develop complex Java code, working with both monolithic and microservices architecture Be responsible for estimating development effort on projects Help define and execute the development strategy Conduct code reviews to ensure quality standards are upheld Work alongside Business Analysts, Project Managers and QAs in an Agile Scrum environment Utilising TDD and working on Java projects built with Spring MVC/Boot, Thymeleaf, RESTful, MongoDB, MySQL, Junit and others Produce well documented, clean code Provide recommendations on development approaches to address critical business requirements Requirements You'll be coding on a daily basis, naturally Demonstrable Java Development experience, across both monolithic and microservices architecture Proven ability to deliver multiple projects Knowledge of Test-Driven Development Strong knowledge of software development practices, processes, and theories, especially around Agile Development Principles Knowledge of at least one MVC Web development framework (preferably Spring MVC) GIT We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together. What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
31/05/2026
Full time
Java is your bag and you're a real perfectionist. You'll have a background in hands on software delivery, will be passionate about everythingJavaand driven by the world of tech. Operating right at the heart of our Backend development function, you'll workonsomeof our most excitingbusiness critical and complex software applications. We have a number of exiting opportunities available across our development teams here at Storyteq and have plenty going on. If you haven't heard of us already, you will have sooner or later! We are a visionarySaaSmarketing company who pride ourselves on our ability to stay ahead of the game when it comes to both the tech and creative landscape. What you'll be doing: Working with ourbar raisingdevelopment teamcomprised of like-minded professionals who find solutions to complex problems Develop complex Java code, working with both monolithic and microservices architecture Be responsible for estimating development effort on projects Help define and execute the development strategy Conduct code reviews to ensure quality standards are upheld Work alongside Business Analysts, Project Managers and QAs in an Agile Scrum environment Utilising TDD and working on Java projects built with Spring MVC/Boot, Thymeleaf, RESTful, MongoDB, MySQL, Junit and others Produce well documented, clean code Provide recommendations on development approaches to address critical business requirements Requirements You'll be coding on a daily basis, naturally Demonstrable Java Development experience, across both monolithic and microservices architecture Proven ability to deliver multiple projects Knowledge of Test-Driven Development Strong knowledge of software development practices, processes, and theories, especially around Agile Development Principles Knowledge of at least one MVC Web development framework (preferably Spring MVC) GIT We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together. What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
Inspired-Thinking-Group- is looking for a Java Developer in Birmingham. The role involves working with a dynamic team to develop complex Java applications using both monolithic and microservices architecture. Ideal candidates should have a strong background in software development and knowledge of Agile methodologies. The company values diversity and inclusivity, committed to creating a supportive environment for all employees. If you're passionate about software delivery and enjoy collaborative problem-solving, apply now!
31/05/2026
Full time
Inspired-Thinking-Group- is looking for a Java Developer in Birmingham. The role involves working with a dynamic team to develop complex Java applications using both monolithic and microservices architecture. Ideal candidates should have a strong background in software development and knowledge of Agile methodologies. The company values diversity and inclusivity, committed to creating a supportive environment for all employees. If you're passionate about software delivery and enjoy collaborative problem-solving, apply now!
Java is your bag and you're a real perfectionist. You'll have a background in hands on software delivery, will be passionate about everything Java and driven by the world of tech. Operating right at the heart of our Backend development function, you'll work on some of our most exciting business critical and complex software applications. We have a number of exciting opportunities available across our development teams here at Storyteq and have plenty going on. If you haven't heard of us already, you will have sooner or later! We are a visionary SaaS marketing company who pride ourselves on our ability to stay ahead of the game when it comes to both the tech and creative landscape. What you'll be doing Working with our bar raising development team comprised of like minded professionals who find solutions to complex problems Develop complex Java code, working with both monolithic and microservices architecture Be responsible for estimating development effort on projects Help define and execute the development strategy Conduct code reviews to ensure quality standards are upheld Work alongside Business Analysts, Project Managers and QAs in an Agile Scrum environment Utilising TDD and working on Java projects built with Spring MVC/Boot, Thymeleaf, RESTful, MongoDB, MySQL, Junit and others Produce well documented, clean code Provide recommendations on development approaches to address critical business requirements Requirements You'll be coding on a daily basis, naturally Demonstrable Java Development experience, across both monolithic and microservices architecture Proven ability to deliver multiple projects Knowledge of Test Driven Development Strong knowledge of software development practices, processes, and theories, especially around Agile Development Principles Knowledge of at least one MVC Web development framework (preferably Spring MVC) GIT Work's a treat! On top of a competitive salary, you can expect a whole load of perks: 25 days' holiday + bank holidays - we understand the importance of you getting some down time. Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme - helping you save towards your retirement home in the sun! Corporate Medical Cash Plan - claim back the cost of your medical treatments. Smart Working Options - spend up to 40% of your working week from home. So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out. Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy. Cycle to Work Scheme - save on the cost of biking to work. Monthly Employee Awards - Employee of the Month programme with £250 bonus Raising money for charity including a paid Volunteer Day - we're all about giving back and having lots of fun in the process! Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in. Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together. What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
30/05/2026
Full time
Java is your bag and you're a real perfectionist. You'll have a background in hands on software delivery, will be passionate about everything Java and driven by the world of tech. Operating right at the heart of our Backend development function, you'll work on some of our most exciting business critical and complex software applications. We have a number of exciting opportunities available across our development teams here at Storyteq and have plenty going on. If you haven't heard of us already, you will have sooner or later! We are a visionary SaaS marketing company who pride ourselves on our ability to stay ahead of the game when it comes to both the tech and creative landscape. What you'll be doing Working with our bar raising development team comprised of like minded professionals who find solutions to complex problems Develop complex Java code, working with both monolithic and microservices architecture Be responsible for estimating development effort on projects Help define and execute the development strategy Conduct code reviews to ensure quality standards are upheld Work alongside Business Analysts, Project Managers and QAs in an Agile Scrum environment Utilising TDD and working on Java projects built with Spring MVC/Boot, Thymeleaf, RESTful, MongoDB, MySQL, Junit and others Produce well documented, clean code Provide recommendations on development approaches to address critical business requirements Requirements You'll be coding on a daily basis, naturally Demonstrable Java Development experience, across both monolithic and microservices architecture Proven ability to deliver multiple projects Knowledge of Test Driven Development Strong knowledge of software development practices, processes, and theories, especially around Agile Development Principles Knowledge of at least one MVC Web development framework (preferably Spring MVC) GIT Work's a treat! On top of a competitive salary, you can expect a whole load of perks: 25 days' holiday + bank holidays - we understand the importance of you getting some down time. Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme - helping you save towards your retirement home in the sun! Corporate Medical Cash Plan - claim back the cost of your medical treatments. Smart Working Options - spend up to 40% of your working week from home. So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out. Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy. Cycle to Work Scheme - save on the cost of biking to work. Monthly Employee Awards - Employee of the Month programme with £250 bonus Raising money for charity including a paid Volunteer Day - we're all about giving back and having lots of fun in the process! Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in. Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together. What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
Inspired-Thinking-Group- is seeking a Scrum Master to join our team on a contract basis. The ideal candidate will manage Agile projects and drive team success within a hybrid working environment. Responsibilities include leading discussions with stakeholders, managing sprint teams, and ensuring the delivery of enterprise-grade web solutions. We value diversity in our workforce and invite applications from all backgrounds. Remote applicants are welcomed, provided they are willing to travel to the Midlands occasionally.
27/05/2026
Full time
Inspired-Thinking-Group- is seeking a Scrum Master to join our team on a contract basis. The ideal candidate will manage Agile projects and drive team success within a hybrid working environment. Responsibilities include leading discussions with stakeholders, managing sprint teams, and ensuring the delivery of enterprise-grade web solutions. We value diversity in our workforce and invite applications from all backgrounds. Remote applicants are welcomed, provided they are willing to travel to the Midlands occasionally.
Role Summary The IT Helpdesk Coordinator is a newly created role within ITG's IT department, designed to bridge the gap between the technical helpdesk team and the wider business. This is not a technical support role. It is a coordination, administration, and communication role that requires someone who is exceptionally organised, proactive, and confident managing multiple workstreams simultaneously. The successful candidate will take ownership of the non technical operations that currently sit with our IT Helpdesk Technicians, freeing them to focus entirely on technical resolution work. You will act as the central point of coordination for hardware logistics, asset management, licence requests, procurement, and supplier communication across all ITG office locations. A basic familiarity with IT environments, such as an understanding of software licensing, hardware assets, and common business applications, is desirable, but deep technical knowledge is not required. What matters most is your ability to coordinate effectively, communicate clearly, and keep multiple workstreams moving at once. Key Responsibilities Hardware Logistics and Device Management Coordinate the collection and delivery of IT equipment for new starters and leavers within the UK, working closely with HR, line managers, and the individuals involved. Manage international equipment collections and deliveries for remote or overseas staff, ensuring shipping is arranged in a timely and cost effective manner. Check and maintain device stock levels across multiple ITG office locations, reserving devices for incoming starters, hardware swaps, or other user requirements in line with the hardware specification and job title matrix. Proactively monitor incoming leaver volumes to predict whether existing returned stock will meet upcoming starter demand, escalating to the procurement process when new stock is required. Asset Register and Inventory Management Administer ITG's Asset Management System (SnipeIT), including checking equipment in and out, maintaining accurate device statuses, and ensuring all hardware specifications and user assignments are fully up to date. Ensure the ITG asset register is consistently accurate and audit ready, acting as the primary owner of asset data quality. Manage the equipment recycling process end to end: logging archived devices (make, model, serial number), liaising with the recycling vendor, and ensuring all activity aligns with ITG's IT recycling policies. Procurement and Stock Management Liaise with the ITG Procurement Team to initiate and progress hardware and peripheral orders when stock falls below minimum thresholds. Source and order equipment and peripherals via Amazon and other approved suppliers, tracking deliveries across all sites and coordinating with on site technicians to confirm receipt and requirements. Manage the end to end procurement administration for standard IT equipment, maintaining clear records of orders, delivery statuses, and associated costs. Mobile Device and SIM Management Administer the company mobile management portal, assigning SIM cards to users as required and ensuring the mobile device register is kept fully accurate and current. Coordinate the provisioning and return of mobile devices for starters and leavers in line with standard ITG processes. Software Licence and Seat Management Handle software licence and seat requests for platforms such as Claude, Lucid, Figma, and others. Liaise with users to understand and document their business justification, then seek approval from the Commercial Team before progressing requests. Maintain an accurate record of licence assignments, ensuring allocations reflect actual business need. Repairs and Vendor Coordination When a device requires repair, contact approved repair vendors to obtain competitive quotes, track progress, and update the relevant Halo ticket with timely and accurate status updates. Build and maintain effective working relationships with key external vendors, including hardware suppliers, repair providers, and recycling partners. Helpdesk Queue and Proactive Administration Regularly review the Halo helpdesk ticket queue to identify tasks that fall within the administrative or coordination remit of this role, proactively picking these up without waiting to be directed. Take ownership of any non technical work within the IT team's workflow, ensuring that technicians are not pulled away from technical resolution work by administrative tasks. Maintain clear and professional communication with end users, HR, line managers, and other stakeholders throughout the lifecycle of any request or task. Required Skills and Experience Coordination and Organisation Outstanding organisational skills, with the ability to manage multiple concurrent workstreams and track assets, orders, and requests across several office sites. Strong coordination and communication abilities, including confident liaison with internal teams such as HR, Procurement, and Commercial, as well as external suppliers. Proactive and self motivated approach; comfortable identifying work that needs doing and acting on it without being directed. High attention to detail, as accuracy is critical when maintaining asset registers, licence records, and procurement logs. Communication and People Skills Strong written communication skills, including the ability to produce clear emails, status updates, and documentation. A collaborative and approachable manner, with the ability to work effectively as part of a close knit IT team. Ability to manage and prioritise a varied workload in a fast paced environment. Technical Awareness Proficient with standard business software including Microsoft 365 (Outlook, Excel, Teams). Basic familiarity with IT concepts such as hardware asset management, software licensing, and procurement is expected; deep technical knowledge is not required. A basic understanding of technology procurement processes, including how hardware and software are sourced, ordered, and managed within an IT environment. Desirable Skills and Experience Prior experience in an IT administration, IT coordination, or IT helpdesk support role. Familiarity with asset management systems such as SnipeIT or similar ITAM tools. Experience using helpdesk ticketing platforms, particularly Halo ITSM. Experience using project or task management tools such as Exposure to mobile device management portals or SIM provisioning platforms. Experience coordinating supplier relationships or managing procurement administration. Understanding of GDPR considerations in the context of device handling and data destruction. Key Working Relationships IT Helpdesk Manager: direct manager and day to day point of escalation. IT Service Technicians: primary colleagues; working closely to offload administrative and coordination tasks. HR Team: coordination of starter and leaver device logistics. Procurement Team: raising and progressing hardware and peripheral orders. Commercial Team: obtaining approvals for software licence and seat requests. External Vendors: repair companies, hardware suppliers, and recycling partners. Key Performance Objectives Asset register accuracy maintained at all times, with no outstanding discrepancies. Starter and leaver device logistics completed on time, with no delays reported by HR or line managers. Stock levels proactively managed, with procurement raised ahead of shortfalls occurring. Licence and seat requests processed within agreed timescales, with appropriate approvals documented. Helpdesk ticket queue reviewed regularly, with administrative tasks actioned promptly. Positive feedback from technicians and stakeholders on coordination and communication quality. Work's a treat! On top of a competitive salary, you can expect a whole load of perks: 25 days' holiday + bank holidays - we understand the importance of you getting some downtime. Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme - helping you save towards your retirement home in the sun! Corporate Medical Cash Plan - claim back the cost of your medical treatments. Smart Working Options - spend up to 40% of your working week from home. So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out. Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy. Cycle to Work Scheme - save on the cost of biking to work. Monthly Employee Awards - Employee of the Month programme with £250 bonus Raising money for charity including a paid Volunteer Day - we're all about giving back and having lots of fun in the process! Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in. Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave . click apply for full job details
27/05/2026
Full time
Role Summary The IT Helpdesk Coordinator is a newly created role within ITG's IT department, designed to bridge the gap between the technical helpdesk team and the wider business. This is not a technical support role. It is a coordination, administration, and communication role that requires someone who is exceptionally organised, proactive, and confident managing multiple workstreams simultaneously. The successful candidate will take ownership of the non technical operations that currently sit with our IT Helpdesk Technicians, freeing them to focus entirely on technical resolution work. You will act as the central point of coordination for hardware logistics, asset management, licence requests, procurement, and supplier communication across all ITG office locations. A basic familiarity with IT environments, such as an understanding of software licensing, hardware assets, and common business applications, is desirable, but deep technical knowledge is not required. What matters most is your ability to coordinate effectively, communicate clearly, and keep multiple workstreams moving at once. Key Responsibilities Hardware Logistics and Device Management Coordinate the collection and delivery of IT equipment for new starters and leavers within the UK, working closely with HR, line managers, and the individuals involved. Manage international equipment collections and deliveries for remote or overseas staff, ensuring shipping is arranged in a timely and cost effective manner. Check and maintain device stock levels across multiple ITG office locations, reserving devices for incoming starters, hardware swaps, or other user requirements in line with the hardware specification and job title matrix. Proactively monitor incoming leaver volumes to predict whether existing returned stock will meet upcoming starter demand, escalating to the procurement process when new stock is required. Asset Register and Inventory Management Administer ITG's Asset Management System (SnipeIT), including checking equipment in and out, maintaining accurate device statuses, and ensuring all hardware specifications and user assignments are fully up to date. Ensure the ITG asset register is consistently accurate and audit ready, acting as the primary owner of asset data quality. Manage the equipment recycling process end to end: logging archived devices (make, model, serial number), liaising with the recycling vendor, and ensuring all activity aligns with ITG's IT recycling policies. Procurement and Stock Management Liaise with the ITG Procurement Team to initiate and progress hardware and peripheral orders when stock falls below minimum thresholds. Source and order equipment and peripherals via Amazon and other approved suppliers, tracking deliveries across all sites and coordinating with on site technicians to confirm receipt and requirements. Manage the end to end procurement administration for standard IT equipment, maintaining clear records of orders, delivery statuses, and associated costs. Mobile Device and SIM Management Administer the company mobile management portal, assigning SIM cards to users as required and ensuring the mobile device register is kept fully accurate and current. Coordinate the provisioning and return of mobile devices for starters and leavers in line with standard ITG processes. Software Licence and Seat Management Handle software licence and seat requests for platforms such as Claude, Lucid, Figma, and others. Liaise with users to understand and document their business justification, then seek approval from the Commercial Team before progressing requests. Maintain an accurate record of licence assignments, ensuring allocations reflect actual business need. Repairs and Vendor Coordination When a device requires repair, contact approved repair vendors to obtain competitive quotes, track progress, and update the relevant Halo ticket with timely and accurate status updates. Build and maintain effective working relationships with key external vendors, including hardware suppliers, repair providers, and recycling partners. Helpdesk Queue and Proactive Administration Regularly review the Halo helpdesk ticket queue to identify tasks that fall within the administrative or coordination remit of this role, proactively picking these up without waiting to be directed. Take ownership of any non technical work within the IT team's workflow, ensuring that technicians are not pulled away from technical resolution work by administrative tasks. Maintain clear and professional communication with end users, HR, line managers, and other stakeholders throughout the lifecycle of any request or task. Required Skills and Experience Coordination and Organisation Outstanding organisational skills, with the ability to manage multiple concurrent workstreams and track assets, orders, and requests across several office sites. Strong coordination and communication abilities, including confident liaison with internal teams such as HR, Procurement, and Commercial, as well as external suppliers. Proactive and self motivated approach; comfortable identifying work that needs doing and acting on it without being directed. High attention to detail, as accuracy is critical when maintaining asset registers, licence records, and procurement logs. Communication and People Skills Strong written communication skills, including the ability to produce clear emails, status updates, and documentation. A collaborative and approachable manner, with the ability to work effectively as part of a close knit IT team. Ability to manage and prioritise a varied workload in a fast paced environment. Technical Awareness Proficient with standard business software including Microsoft 365 (Outlook, Excel, Teams). Basic familiarity with IT concepts such as hardware asset management, software licensing, and procurement is expected; deep technical knowledge is not required. A basic understanding of technology procurement processes, including how hardware and software are sourced, ordered, and managed within an IT environment. Desirable Skills and Experience Prior experience in an IT administration, IT coordination, or IT helpdesk support role. Familiarity with asset management systems such as SnipeIT or similar ITAM tools. Experience using helpdesk ticketing platforms, particularly Halo ITSM. Experience using project or task management tools such as Exposure to mobile device management portals or SIM provisioning platforms. Experience coordinating supplier relationships or managing procurement administration. Understanding of GDPR considerations in the context of device handling and data destruction. Key Working Relationships IT Helpdesk Manager: direct manager and day to day point of escalation. IT Service Technicians: primary colleagues; working closely to offload administrative and coordination tasks. HR Team: coordination of starter and leaver device logistics. Procurement Team: raising and progressing hardware and peripheral orders. Commercial Team: obtaining approvals for software licence and seat requests. External Vendors: repair companies, hardware suppliers, and recycling partners. Key Performance Objectives Asset register accuracy maintained at all times, with no outstanding discrepancies. Starter and leaver device logistics completed on time, with no delays reported by HR or line managers. Stock levels proactively managed, with procurement raised ahead of shortfalls occurring. Licence and seat requests processed within agreed timescales, with appropriate approvals documented. Helpdesk ticket queue reviewed regularly, with administrative tasks actioned promptly. Positive feedback from technicians and stakeholders on coordination and communication quality. Work's a treat! On top of a competitive salary, you can expect a whole load of perks: 25 days' holiday + bank holidays - we understand the importance of you getting some downtime. Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme - helping you save towards your retirement home in the sun! Corporate Medical Cash Plan - claim back the cost of your medical treatments. Smart Working Options - spend up to 40% of your working week from home. So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out. Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy. Cycle to Work Scheme - save on the cost of biking to work. Monthly Employee Awards - Employee of the Month programme with £250 bonus Raising money for charity including a paid Volunteer Day - we're all about giving back and having lots of fun in the process! Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in. Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave . click apply for full job details
We are currently on the lookout for a Scrum Master to join our team on a contract basis. Our Scrum Masters follow mature Agile methods holding a mix of Project Management and Scrum Master responsibilities. Projects that you will deliver are enterprise grade web-based solutions that will see you work alongside developers, Business Analysts and external client stakeholders such as Product Owners. Personality is key and you need to fit the role as well as the team in equal measure. ITG prides itself on its culture and every new individual will need to be hard working, enthusiastic and willing to help. Ideally, we are looking for Midlands-based individuals who are happy to work on a hybrid model, with 2 days in the office and 3 days remote. However, we are also open to hiring remote workers in the UK, as long as you are prepared to travel to the Midlands from time to time. Am I the right person for the job? You are great at managing and motivating sprint teams in a SCRUM framework for Agile projects. You will be managing several projects at the same time across different platforms showcasing an ability to keep organised whilst under pressure. We need a clear communicator who can lead conversations with different team members internally at ITG as well as external clients. Due to this unique hybrid role, we are open to applications from a digital agency/consultancy background who have Project Manager experience and are looking for a new challenge. Experience using Agile management tools such as JIRA. Experience of working within a fast-paced agency environment. Experience of writing functional specifications. Prince2 or CSM accreditation Experience working on Automotive projects We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.
26/05/2026
Full time
We are currently on the lookout for a Scrum Master to join our team on a contract basis. Our Scrum Masters follow mature Agile methods holding a mix of Project Management and Scrum Master responsibilities. Projects that you will deliver are enterprise grade web-based solutions that will see you work alongside developers, Business Analysts and external client stakeholders such as Product Owners. Personality is key and you need to fit the role as well as the team in equal measure. ITG prides itself on its culture and every new individual will need to be hard working, enthusiastic and willing to help. Ideally, we are looking for Midlands-based individuals who are happy to work on a hybrid model, with 2 days in the office and 3 days remote. However, we are also open to hiring remote workers in the UK, as long as you are prepared to travel to the Midlands from time to time. Am I the right person for the job? You are great at managing and motivating sprint teams in a SCRUM framework for Agile projects. You will be managing several projects at the same time across different platforms showcasing an ability to keep organised whilst under pressure. We need a clear communicator who can lead conversations with different team members internally at ITG as well as external clients. Due to this unique hybrid role, we are open to applications from a digital agency/consultancy background who have Project Manager experience and are looking for a new challenge. Experience using Agile management tools such as JIRA. Experience of working within a fast-paced agency environment. Experience of writing functional specifications. Prince2 or CSM accreditation Experience working on Automotive projects We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.
Role Summary The IT Helpdesk Coordinator is a newly created role within ITG's IT department, designed to bridge the gap between the technical helpdesk team and the wider business. This is not a technical support role. It is a coordination, administration, and communication role that requires someone who is exceptionally organised, proactive, and confident managing multiple workstreams simultaneously. The successful candidate will take ownership of the non technical operations that currently sit with our IT Helpdesk Technicians, freeing them to focus entirely on technical resolution work. You will act as the central point of coordination for hardware logistics, asset management, licence requests, procurement, and supplier communication across all ITG office locations. A basic familiarity with IT environments, such as an understanding of software licensing, hardware assets, and common business applications, is desirable, but deep technical knowledge is not required. What matters most is your ability to coordinate effectively, communicate clearly, and keep multiple workstreams moving at once. Key Responsibilities Hardware Logistics and Device Management Coordinate the collection and delivery of IT equipment for new starters and leavers within the UK, working closely with HR, line managers, and the individuals involved. Manage international equipment collections and deliveries for remote or overseas staff, ensuring shipping is arranged in a timely and cost effective manner. Check and maintain device stock levels across multiple ITG office locations, reserving devices for incoming starters, hardware swaps, or other user requirements in line with the hardware specification and job title matrix. Proactively monitor incoming leaver volumes to predict whether existing returned stock will meet upcoming starter demand, escalating to the procurement process when new stock is required. Asset Register and Inventory Management Administer ITG's Asset Management System (SnipeIT), including checking equipment in and out, maintaining accurate device statuses, and ensuring all hardware specifications and user assignments are fully up to date. Ensure the ITG asset register is consistently accurate and audit ready, acting as the primary owner of asset data quality. Manage the equipment recycling process end to end: logging archived devices (make, model, serial number), liaising with the recycling vendor, and ensuring all activity aligns with ITG's IT recycling policies. Procurement and Stock Management Liaise with the ITG Procurement Team to initiate and progress hardware and peripheral orders when stock falls below minimum thresholds. Source and order equipment and peripherals via Amazon and other approved suppliers, tracking deliveries across all sites and coordinating with on site technicians to confirm receipt and requirements. Manage the end to end procurement administration for standard IT equipment, maintaining clear records of orders, delivery statuses, and associated costs. Mobile Device and SIM Management Administer the company mobile management portal, assigning SIM cards to users as required and ensuring the mobile device register is kept fully accurate and current. Coordinate the provisioning and return of mobile devices for starters and leavers in line with standard ITG processes. Software Licence and Seat Management Handle software licence and seat requests for platforms such as Claude, Lucid, Figma, and others. Liaise with users to understand and document their business justification, then seek approval from the Commercial Team before progressing requests. Maintain an accurate record of licence assignments, ensuring allocations reflect actual business need. Repairs and Vendor Coordination When a device requires repair, contact approved repair vendors to obtain competitive quotes, track progress, and update the relevant Halo ticket with timely and accurate status updates. Build and maintain effective working relationships with key external vendors, including hardware suppliers, repair providers, and recycling partners. Helpdesk Queue and Proactive Administration Regularly review the Halo helpdesk ticket queue to identify tasks that fall within the administrative or coordination remit of this role, proactively picking these up without waiting to be directed. Take ownership of any non technical work within the IT team's workflow, ensuring that technicians are not pulled away from technical resolution work by administrative tasks. Maintain clear and professional communication with end users, HR, line managers, and other stakeholders throughout the lifecycle of any request or task. Required Skills and Experience Coordination and Organisation Outstanding organisational skills, with the ability to manage multiple concurrent workstreams and track assets, orders, and requests across several office sites. Strong coordination and communication abilities, including confident liaison with internal teams such as HR, Procurement, and Commercial, as well as external suppliers. Proactive and self motivated approach; comfortable identifying work that needs doing and acting on it without being directed. High attention to detail, as accuracy is critical when maintaining asset registers, licence records, and procurement logs. Communication and People Skills Strong written communication skills, including the ability to produce clear emails, status updates, and documentation. A collaborative and approachable manner, with the ability to work effectively as part of a close knit IT team. Ability to manage and prioritise a varied workload in a fast paced environment. Technical Awareness Proficient with standard business software including Microsoft 365 (Outlook, Excel, Teams). Basic familiarity with IT concepts such as hardware asset management, software licensing, and procurement is expected; deep technical knowledge is not required. A basic understanding of technology procurement processes, including how hardware and software are sourced, ordered, and managed within an IT environment. Desirable Skills and Experience Prior experience in an IT administration, IT coordination, or IT helpdesk support role. Familiarity with asset management systems such as SnipeIT or similar ITAM tools. Experience using helpdesk ticketing platforms, particularly Halo ITSM. Experience using project or task management tools such as Exposure to mobile device management portals or SIM provisioning platforms. Experience coordinating supplier relationships or managing procurement administration. Understanding of GDPR considerations in the context of device handling and data destruction. Key Working Relationships IT Helpdesk Manager: direct manager and day to day point of escalation. IT Service Technicians: primary colleagues; working closely to offload administrative and coordination tasks. HR Team: coordination of starter and leaver device logistics. Procurement Team: raising and progressing hardware and peripheral orders. Commercial Team: obtaining approvals for software licence and seat requests. External Vendors: repair companies, hardware suppliers, and recycling partners. Key Performance Objectives Asset register accuracy maintained at all times, with no outstanding discrepancies. Starter and leaver device logistics completed on time, with no delays reported by HR or line managers. Stock levels proactively managed, with procurement raised ahead of shortfalls occurring. Licence and seat requests processed within agreed timescales, with appropriate approvals documented. Helpdesk ticket queue reviewed regularly, with administrative tasks actioned promptly. Positive feedback from technicians and stakeholders on coordination and communication quality. Work's a treat! On top of a competitive salary, you can expect a whole load of perks: 25 days' holiday + bank holidays - we understand the importance of you getting some downtime. Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme - helping you save towards your retirement home in the sun! Corporate Medical Cash Plan - claim back the cost of your medical treatments. Smart Working Options - spend up to 40% of your working week from home. So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out. Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy. Cycle to Work Scheme - save on the cost of biking to work. Monthly Employee Awards - Employee of the Month programme with £250 bonus Raising money for charity including a paid Volunteer Day - we're all about giving back and having lots of fun in the process! Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in. Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave . click apply for full job details
26/05/2026
Full time
Role Summary The IT Helpdesk Coordinator is a newly created role within ITG's IT department, designed to bridge the gap between the technical helpdesk team and the wider business. This is not a technical support role. It is a coordination, administration, and communication role that requires someone who is exceptionally organised, proactive, and confident managing multiple workstreams simultaneously. The successful candidate will take ownership of the non technical operations that currently sit with our IT Helpdesk Technicians, freeing them to focus entirely on technical resolution work. You will act as the central point of coordination for hardware logistics, asset management, licence requests, procurement, and supplier communication across all ITG office locations. A basic familiarity with IT environments, such as an understanding of software licensing, hardware assets, and common business applications, is desirable, but deep technical knowledge is not required. What matters most is your ability to coordinate effectively, communicate clearly, and keep multiple workstreams moving at once. Key Responsibilities Hardware Logistics and Device Management Coordinate the collection and delivery of IT equipment for new starters and leavers within the UK, working closely with HR, line managers, and the individuals involved. Manage international equipment collections and deliveries for remote or overseas staff, ensuring shipping is arranged in a timely and cost effective manner. Check and maintain device stock levels across multiple ITG office locations, reserving devices for incoming starters, hardware swaps, or other user requirements in line with the hardware specification and job title matrix. Proactively monitor incoming leaver volumes to predict whether existing returned stock will meet upcoming starter demand, escalating to the procurement process when new stock is required. Asset Register and Inventory Management Administer ITG's Asset Management System (SnipeIT), including checking equipment in and out, maintaining accurate device statuses, and ensuring all hardware specifications and user assignments are fully up to date. Ensure the ITG asset register is consistently accurate and audit ready, acting as the primary owner of asset data quality. Manage the equipment recycling process end to end: logging archived devices (make, model, serial number), liaising with the recycling vendor, and ensuring all activity aligns with ITG's IT recycling policies. Procurement and Stock Management Liaise with the ITG Procurement Team to initiate and progress hardware and peripheral orders when stock falls below minimum thresholds. Source and order equipment and peripherals via Amazon and other approved suppliers, tracking deliveries across all sites and coordinating with on site technicians to confirm receipt and requirements. Manage the end to end procurement administration for standard IT equipment, maintaining clear records of orders, delivery statuses, and associated costs. Mobile Device and SIM Management Administer the company mobile management portal, assigning SIM cards to users as required and ensuring the mobile device register is kept fully accurate and current. Coordinate the provisioning and return of mobile devices for starters and leavers in line with standard ITG processes. Software Licence and Seat Management Handle software licence and seat requests for platforms such as Claude, Lucid, Figma, and others. Liaise with users to understand and document their business justification, then seek approval from the Commercial Team before progressing requests. Maintain an accurate record of licence assignments, ensuring allocations reflect actual business need. Repairs and Vendor Coordination When a device requires repair, contact approved repair vendors to obtain competitive quotes, track progress, and update the relevant Halo ticket with timely and accurate status updates. Build and maintain effective working relationships with key external vendors, including hardware suppliers, repair providers, and recycling partners. Helpdesk Queue and Proactive Administration Regularly review the Halo helpdesk ticket queue to identify tasks that fall within the administrative or coordination remit of this role, proactively picking these up without waiting to be directed. Take ownership of any non technical work within the IT team's workflow, ensuring that technicians are not pulled away from technical resolution work by administrative tasks. Maintain clear and professional communication with end users, HR, line managers, and other stakeholders throughout the lifecycle of any request or task. Required Skills and Experience Coordination and Organisation Outstanding organisational skills, with the ability to manage multiple concurrent workstreams and track assets, orders, and requests across several office sites. Strong coordination and communication abilities, including confident liaison with internal teams such as HR, Procurement, and Commercial, as well as external suppliers. Proactive and self motivated approach; comfortable identifying work that needs doing and acting on it without being directed. High attention to detail, as accuracy is critical when maintaining asset registers, licence records, and procurement logs. Communication and People Skills Strong written communication skills, including the ability to produce clear emails, status updates, and documentation. A collaborative and approachable manner, with the ability to work effectively as part of a close knit IT team. Ability to manage and prioritise a varied workload in a fast paced environment. Technical Awareness Proficient with standard business software including Microsoft 365 (Outlook, Excel, Teams). Basic familiarity with IT concepts such as hardware asset management, software licensing, and procurement is expected; deep technical knowledge is not required. A basic understanding of technology procurement processes, including how hardware and software are sourced, ordered, and managed within an IT environment. Desirable Skills and Experience Prior experience in an IT administration, IT coordination, or IT helpdesk support role. Familiarity with asset management systems such as SnipeIT or similar ITAM tools. Experience using helpdesk ticketing platforms, particularly Halo ITSM. Experience using project or task management tools such as Exposure to mobile device management portals or SIM provisioning platforms. Experience coordinating supplier relationships or managing procurement administration. Understanding of GDPR considerations in the context of device handling and data destruction. Key Working Relationships IT Helpdesk Manager: direct manager and day to day point of escalation. IT Service Technicians: primary colleagues; working closely to offload administrative and coordination tasks. HR Team: coordination of starter and leaver device logistics. Procurement Team: raising and progressing hardware and peripheral orders. Commercial Team: obtaining approvals for software licence and seat requests. External Vendors: repair companies, hardware suppliers, and recycling partners. Key Performance Objectives Asset register accuracy maintained at all times, with no outstanding discrepancies. Starter and leaver device logistics completed on time, with no delays reported by HR or line managers. Stock levels proactively managed, with procurement raised ahead of shortfalls occurring. Licence and seat requests processed within agreed timescales, with appropriate approvals documented. Helpdesk ticket queue reviewed regularly, with administrative tasks actioned promptly. Positive feedback from technicians and stakeholders on coordination and communication quality. Work's a treat! On top of a competitive salary, you can expect a whole load of perks: 25 days' holiday + bank holidays - we understand the importance of you getting some downtime. Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme - helping you save towards your retirement home in the sun! Corporate Medical Cash Plan - claim back the cost of your medical treatments. Smart Working Options - spend up to 40% of your working week from home. So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out. Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy. Cycle to Work Scheme - save on the cost of biking to work. Monthly Employee Awards - Employee of the Month programme with £250 bonus Raising money for charity including a paid Volunteer Day - we're all about giving back and having lots of fun in the process! Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in. Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave . click apply for full job details