About The Role Role: IMD IT Service Desk Analyst 1st Line Location: Manchester, Swindon (M27 8UJ) Contract Type: Permanent Hours: 37.5 - Monday - Friday - 8.30am - 4.30pm Salary: £25,000 - 27,000 Are you proactive, enjoy solving problems, and want to work in a fast paced IT environment, we'd love to hear from you! We are looking for an IT Service Desk Analyst to join our team! If you enjoy helping people and solving IT problems, this could be the perfect role for you. As an IT Service Desk Analyst, you will be the main contact for all IT related questions and issues from both internal and external customers. You will provide advice and technical support, troubleshoot problems and log all customer interactions. You'll also escalation issues when necessary to make sure everything runs smoothly. Key Responsibilities Act as the first point of contact for all IT related queries and issues. Log and manage IT tickets, keeping customers informed. Provide IT support for Microsoft based environments, Office 365, and mobile devices. Help set up and troubleshoot workstations and network issues. Manage user accounts and mailboxes in Office 365 and Active Directory. Support remote users and resolve issues using tools like GoToAssist and Microsoft Teams. Maintain the asset database and manage SharePoint for staff and customers. Escalate unresolved issues to the appropriate team. Essential Criteria We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we're here to support you. Able to securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations. Support other Operation departments by completing data entry, scanning, storing and indexing tasks accurately. Have basic computer and communication skills to follow instructions, read labels and safety information, and to complete data entry tasks. Carry out the core duties of the role safely and effectively, with reasonable adjustments where required. Manage workload and complete tasks within agreed timescales. Desirable Criteria Previous Incident Management experience including the management of raised tickets, managing customer expectations, and keeping the customer informed. Experience of using IT Service Management tools such as ServiceNow, Remedy, ServiceDesk Plus etc. Experience of using Office 365 within a support environment. Strong knowledge of Active Directory and Exchange. Experience with troubleshooting network issues like Wi Fi disruptions. Able to follow procedures and create clear, helpful documentation. Excellent customer service and communication skills. What We Can Offer You Life assurance Annual leave entitlement (starting with 20 - 25 days + bank holidays) Contributory pension scheme Share save scheme Paid volunteer day Long service recognition Eyecare voucher Retail discounts Family leave Employee assistance programme About Us Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
09/06/2026
Full time
About The Role Role: IMD IT Service Desk Analyst 1st Line Location: Manchester, Swindon (M27 8UJ) Contract Type: Permanent Hours: 37.5 - Monday - Friday - 8.30am - 4.30pm Salary: £25,000 - 27,000 Are you proactive, enjoy solving problems, and want to work in a fast paced IT environment, we'd love to hear from you! We are looking for an IT Service Desk Analyst to join our team! If you enjoy helping people and solving IT problems, this could be the perfect role for you. As an IT Service Desk Analyst, you will be the main contact for all IT related questions and issues from both internal and external customers. You will provide advice and technical support, troubleshoot problems and log all customer interactions. You'll also escalation issues when necessary to make sure everything runs smoothly. Key Responsibilities Act as the first point of contact for all IT related queries and issues. Log and manage IT tickets, keeping customers informed. Provide IT support for Microsoft based environments, Office 365, and mobile devices. Help set up and troubleshoot workstations and network issues. Manage user accounts and mailboxes in Office 365 and Active Directory. Support remote users and resolve issues using tools like GoToAssist and Microsoft Teams. Maintain the asset database and manage SharePoint for staff and customers. Escalate unresolved issues to the appropriate team. Essential Criteria We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we're here to support you. Able to securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations. Support other Operation departments by completing data entry, scanning, storing and indexing tasks accurately. Have basic computer and communication skills to follow instructions, read labels and safety information, and to complete data entry tasks. Carry out the core duties of the role safely and effectively, with reasonable adjustments where required. Manage workload and complete tasks within agreed timescales. Desirable Criteria Previous Incident Management experience including the management of raised tickets, managing customer expectations, and keeping the customer informed. Experience of using IT Service Management tools such as ServiceNow, Remedy, ServiceDesk Plus etc. Experience of using Office 365 within a support environment. Strong knowledge of Active Directory and Exchange. Experience with troubleshooting network issues like Wi Fi disruptions. Able to follow procedures and create clear, helpful documentation. Excellent customer service and communication skills. What We Can Offer You Life assurance Annual leave entitlement (starting with 20 - 25 days + bank holidays) Contributory pension scheme Share save scheme Paid volunteer day Long service recognition Eyecare voucher Retail discounts Family leave Employee assistance programme About Us Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Restore-PLC- is seeking an IMD IT Service Desk Analyst for a permanent position. In this role based in Salford, you will be the first point of contact for IT-related queries, providing support for Office 365 and troubleshooting various technical issues. The ideal candidate will possess good customer service and communication skills, with a basic understanding of IT systems. Offering a competitive salary of £25,000 - £27,000, along with attractive perks like annual leave and a contributory pension scheme.
09/06/2026
Full time
Restore-PLC- is seeking an IMD IT Service Desk Analyst for a permanent position. In this role based in Salford, you will be the first point of contact for IT-related queries, providing support for Office 365 and troubleshooting various technical issues. The ideal candidate will possess good customer service and communication skills, with a basic understanding of IT systems. Offering a competitive salary of £25,000 - £27,000, along with attractive perks like annual leave and a contributory pension scheme.
About The Role Role: IT Project Manager Location: Hybrid- From Nearest UK Restore Site Contract Type: Permanent Hours: 9am-5.30pm Salary: £50,000 - £60,000 Are you passionate about driving technology and innovation? We are seeking a dynamic IT Project Manager to join our forward-thinking team. In this role, you will lead diverse and impactful infrastructure and software projects, shaping the future of our company's IT solutions. If you enjoy working on complex projects, collaborating with talented teams, and making a tangible difference in business performance, this is the perfect opportunity for you. Responsibilities Manage and oversee major IT projects. Work with other project managers and technical leads to ensure projects are delivered on time and within budget. Create and maintain detailed project documentation such as plans and progress reports. Develop and understand project solutions, ensuring they meet customer needs and company expectations. Build strong business relationships and communicate effectively with customers, suppliers, and internal teams. Monitor project finances, identify potential issues, and manage risks. Lead project meetings and ensure all project aspects are on track. Promote best practices and support continuous improvement within the team. Essential Experience in delivering technical projects and managing the software development lifecycle. Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Teams, SharePoint). Experience with project management tools like Microsoft Project or Smartsheets. Familiarity with PRINCE 2 and Agile methodologies. Strong communication skills and attention to detail. Ability to work well in a team and support junior staff. Preferred Relevant professional qualifications. Knowledge of DevOps, cloud technologies, and software delivery methods. Experience with OCR, ICR, scanning software, and mailroom digitisation What We Can Offer You Life assurance Annual leave entitlement (starting with 20 - 25 days + bank holidays) Contributory pension scheme Share save scheme Paid volunteer day Long service recognition Eyecare voucher Retail discounts Family leave Employee assistance programme About Us Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
26/05/2026
Full time
About The Role Role: IT Project Manager Location: Hybrid- From Nearest UK Restore Site Contract Type: Permanent Hours: 9am-5.30pm Salary: £50,000 - £60,000 Are you passionate about driving technology and innovation? We are seeking a dynamic IT Project Manager to join our forward-thinking team. In this role, you will lead diverse and impactful infrastructure and software projects, shaping the future of our company's IT solutions. If you enjoy working on complex projects, collaborating with talented teams, and making a tangible difference in business performance, this is the perfect opportunity for you. Responsibilities Manage and oversee major IT projects. Work with other project managers and technical leads to ensure projects are delivered on time and within budget. Create and maintain detailed project documentation such as plans and progress reports. Develop and understand project solutions, ensuring they meet customer needs and company expectations. Build strong business relationships and communicate effectively with customers, suppliers, and internal teams. Monitor project finances, identify potential issues, and manage risks. Lead project meetings and ensure all project aspects are on track. Promote best practices and support continuous improvement within the team. Essential Experience in delivering technical projects and managing the software development lifecycle. Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Teams, SharePoint). Experience with project management tools like Microsoft Project or Smartsheets. Familiarity with PRINCE 2 and Agile methodologies. Strong communication skills and attention to detail. Ability to work well in a team and support junior staff. Preferred Relevant professional qualifications. Knowledge of DevOps, cloud technologies, and software delivery methods. Experience with OCR, ICR, scanning software, and mailroom digitisation What We Can Offer You Life assurance Annual leave entitlement (starting with 20 - 25 days + bank holidays) Contributory pension scheme Share save scheme Paid volunteer day Long service recognition Eyecare voucher Retail discounts Family leave Employee assistance programme About Us Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
About The Role Role: IT Project Manager Location: Hybrid- From Nearest UK Restore Site Contract Type: Permanent Hours: 9am-5.30pm Salary: £50,000 - £60,000 Are you passionate about driving technology and innovation? We are seeking a dynamic IT Project Manager to join our forward-thinking team. In this role, you will lead diverse and impactful infrastructure and software projects, shaping the future of our company's IT solutions. If you enjoy working on complex projects, collaborating with talented teams, and making a tangible difference in business performance, this is the perfect opportunity for you. Responsibilities Manage and oversee major IT projects. Work with other project managers and technical leads to ensure projects are delivered on time and within budget. Create and maintain detailed project documentation such as plans and progress reports. Develop and understand project solutions, ensuring they meet customer needs and company expectations. Build strong business relationships and communicate effectively with customers, suppliers, and internal teams. Monitor project finances, identify potential issues, and manage risks. Lead project meetings and ensure all project aspects are on track. Promote best practices and support continuous improvement within the team. Essential Experience in delivering technical projects and managing the software development lifecycle. Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Teams, SharePoint). Experience with project management tools like Microsoft Project or Smartsheets. Familiarity with PRINCE 2 and Agile methodologies. Strong communication skills and attention to detail. Ability to work well in a team and support junior staff. Preferred Relevant professional qualifications. Knowledge of DevOps, cloud technologies, and software delivery methods. Experience with OCR, ICR, scanning software, and mailroom digitisation What We Can Offer You Life assurance Annual leave entitlement (starting with 20 - 25 days + bank holidays) Contributory pension scheme Share save scheme Paid volunteer day Long service recognition Eyecare voucher Retail discounts Family leave Employee assistance programme About Us Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
26/05/2026
Full time
About The Role Role: IT Project Manager Location: Hybrid- From Nearest UK Restore Site Contract Type: Permanent Hours: 9am-5.30pm Salary: £50,000 - £60,000 Are you passionate about driving technology and innovation? We are seeking a dynamic IT Project Manager to join our forward-thinking team. In this role, you will lead diverse and impactful infrastructure and software projects, shaping the future of our company's IT solutions. If you enjoy working on complex projects, collaborating with talented teams, and making a tangible difference in business performance, this is the perfect opportunity for you. Responsibilities Manage and oversee major IT projects. Work with other project managers and technical leads to ensure projects are delivered on time and within budget. Create and maintain detailed project documentation such as plans and progress reports. Develop and understand project solutions, ensuring they meet customer needs and company expectations. Build strong business relationships and communicate effectively with customers, suppliers, and internal teams. Monitor project finances, identify potential issues, and manage risks. Lead project meetings and ensure all project aspects are on track. Promote best practices and support continuous improvement within the team. Essential Experience in delivering technical projects and managing the software development lifecycle. Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Teams, SharePoint). Experience with project management tools like Microsoft Project or Smartsheets. Familiarity with PRINCE 2 and Agile methodologies. Strong communication skills and attention to detail. Ability to work well in a team and support junior staff. Preferred Relevant professional qualifications. Knowledge of DevOps, cloud technologies, and software delivery methods. Experience with OCR, ICR, scanning software, and mailroom digitisation What We Can Offer You Life assurance Annual leave entitlement (starting with 20 - 25 days + bank holidays) Contributory pension scheme Share save scheme Paid volunteer day Long service recognition Eyecare voucher Retail discounts Family leave Employee assistance programme About Us Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.