Crew Clothing Head Office

Shopify / Omnichannel Business Analyst Kingston-on-Thames 37 hours (1 day from home) Purpose of the role The Shopify / Omnichannel Business Analyst will play a critical role in the end-to-end implementation of a new Shopify-based eCommerce platform within a fashion retail environment. The role focuses on ensuring seamless integration with existing enterprise systems-including Order Management System (OMS), Product Information Management (PIM), and Stock/Inventory Management systems-while enabling a best-in-class omnichannel customer experience. This role bridges business stakeholders and technical teams, ensuring requirements are clearly defined, validated, and delivered in alignment with strategic objectives. Key Responsibilities Business Analysis & Requirements Gathering Shopify Platform Implementation Omnichannel & Systems Integration Data & Process Integrity Testing & Quality Assurance Stakeholder Management & Communication Change Management & Adoption Key Deliverables User stories and backlog (Agile) Process maps (as-is / to-be) Data mapping and integration specifications Test scripts and UAT coordination Post-implementation review and optimisation recommendations Required Skills & Experience Essential Proven experience as a Business Analyst in eCommerce or Omnichannel retail Hands on experience with Shopify implementations, ideally multi brand Strong knowledge of: OMS, PIM, IMS and CSM Experience designing and supporting system integrations (APIs, middleware) Strong understanding of fashion retail processes: Seasonal merchandising SKU/variant complexity (size, colour) Promotions and markdowns Agile delivery experience, leading sprint planning Strong analytical, documentation, and stakeholder engagement skills Desirable Experience with omnichannel capabilities: Click & Collect / BOPIS Ship from store Endless aisle Knowledge of integration platforms (e.g., Azure Integration Services) Exposure to headless commerce or composable architecture SQL or data analysis experience Experience migrating from legacy eCommerce platforms Key Competencies Strong problem solving and critical thinking Excellent communication and stakeholder management High attention to detail (especially data and integration accuracy) Ability to manage multiple workstreams in a fast paced environment Commercial awareness within fashion retail KPIs / Success Measures Successful delivery of Shopify platform implementation Seamless integration with OMS, PIM, and Stock systems Minimal disruption during go live and transition Improved customer experience metrics (conversion, availability accuracy) Reduction in order/inventory errors Stakeholder satisfaction This role is pivotal in ensuring that Shopify is not just implemented, but fully embedded within a fashion retailer's broader technology ecosystem. Success depends on delivering seamless integration, accurate data flows, and cohesive omnichannel experiences that enhance both customer satisfaction and operational efficiency. If you have proven experience in this domain, then please do apply! Compensation: Competitive salary