Go-fix

Go-fix is seeking a Help Desk Operations Manager in Dartford to oversee a busy help desk and manage a team of engineers. The ideal candidate will have extensive experience in help desk operations, delivering high customer service standards while efficiently managing workloads. Responsibilities include supervising help desk operatives, handling customer inquiries, and updating client portals. A competitive salary of £40,000 - £55,000 plus overtime is offered, along with additional benefits such as a company vehicle, uniform, and performance-based progression.

Due to continued Investment and growth, an exciting opportunity for a Help Desk Operations Manager has arisen. This job would be ideal for someone with extensive help desk experience & knowledge in running & managing a busy help desk together with managing a team of engineers & operatives. PROBLEM SOLVERS WITH A CAN-DO ATTITUDE NEED ONLY APPLY Go-Fix Mechanical & Drainage Services provide drainage, plumbing, ground works, vacuum tanker and other various key maintenance services for a broad range of clients in Greater London & the surrounding counties. Responsibilities As the help desk operations manager, you will be expected to deliver a high standard of work with excellent customer service To manage a team of help desk operatives carrying out varied tasks including running & updating client portals, ensuring WIP numbers are managed & delegated accordingly Updating key account clients & working alongside the accounts team in order to ensure works, call outs & projects are brought to the correct conclusions Able to prioritize workloads, Multitasking is a must as we are a fast paced reactive help desk Excellent organisational skills, able to work to deadlines and work under pressure Excellent telephone manner Great management & communication skills - able to deal with customers and all levels Proficient in Microsoft Office programs excel Outlook and Word Have the ability to pick up new processes, retain and process Information Ability to be part of a team and carry out of variety of tasks The ability to work on own as well as managing a team & manage time effectively and efficiently Additional Responsibilities Monitoring mailboxes Running a team of help desk administrators Managing a number of client portals & updating clients accordingly Login and following up of emergency call out orders & PO's Ensuring all jobs from previous evenings and weekends are updated Answering high volume inbound calls, assisting customers with specific inquiries and job bookings Operating uploading and updating jobs on our company job management system Updating worksheets with changes and statuses of each job Ability to prioritize his own workload to meet deadlines Providing of level of support to the help desk administrators & operations managers Providing clients with updates on the progression of jobs and projects Working to time scales as part of a high performing team Working alongside operations managers within the business & reporting to directors on a weekly basis Monday to Friday 7.30 am to 5.30 pm plus the requirement of overtime as needed Out of hours Escalations being 1 evening per week plus 1 weekend per month Salary £40'000 - £55'000 + Over time (Based on experience) Benefits Full uniform & PPE provided Company vehicle & fuel card Company Iphone & IPad provided Progression & salary increases based on performance Free Perk-box subscription Additional holiday benefit Company pension Be part of a strong up & coming business that is experiencing year on year growth

Due to continued Investment and growth another new and exciting opportunity for a helpdesk administrator has a risen. This job would be ideal for someone with helpdesk experience and or I will willingness To train In a new dynamic And upcoming Business with the drive To progress further. Go-Fix mechanical and drainage services provide drainage vacuum tanker and other various maintenance services for a broad range of clients in central London and the south of England. Responsibilities As one of our office team, you will be expected to deliver a high standard of work with excellent customer service The position hours will be Monday to Friday 8 am to 5 pm Able to prioritise workloads,Multitasking is a mass as we are a fast paced reactive helpdesk Excellent organisational skills, able to work to deadlines and work under pressure Excellent telephone manner Great communication skills - Able to deal with customers and all levels Proficient in Microsoft Office programs excel Outlook and Word Have the ability to pick up new processes, retain and process Information Ability to be part of a team and carry out of variety of tasks The ability to work on own as well as taking direction from others, but most importantly to manage their time effectively and efficiently Operations Monitoring mailboxes Login and following up of emergency callout orders & PO's Ensuring all jobs from previous evenings and weekends are updated Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings Operating uploading and updating jobs on our company job management system Updating worksheet with changes and statuses of each job Managing client portals Ability to prioritise his own workload to meet deadlines Providing of level of support to Our Mobile Engineers Providing clients with updates on the progression of jobs and projects Working to time scales as part of a high performing team Taking direction From your line, Manager Benefits Company events Company pension Free parking On-site parking

Go-fix in New Ash Green is seeking a Helpdesk Administrator to join their office team. This role involves delivering strong customer service while managing high volumes of inquiries and updating job statuses within the company's management system. The ideal candidate will possess excellent organizational skills and be proficient in Microsoft Office. This position offers a dynamic work environment with opportunities for training. Benefits include company events, a pension plan, and free on-site parking.