BCN Group Ltd

BCN Group Ltd is seeking a 2nd Line Support Consultant in Northern Ireland with occasional travel to client sites. The role focuses on delivering email and telephone based technical support to a broad client base, resolving and escalating issues to meet SLAs. The ideal candidate will have MSP experience and be able to develop the team's technical knowledge while communicating clearly with customers and account managers. An emphasis on customer service and IT passion is essential.

Job title: 2nd Line Support Consultant Reports to: Operations Manager Location: Northern Ireland based with occasional travel to client sites Hours: Monday to Friday, 37.5 hours per week Salary: Up to £35k + BCN benefits About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to its full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre - building client relationships for life and fostering a culture where our people thrive. We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation. Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for. We are delighted you are on this journey with us! Focus of the role: BCN Group have an opportunity for an experienced 2nd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st line engineers, you will be responsible for providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs. Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team's technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential. Responsibilities: Providing 2nd line technical support for hardware and software issues. Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers. Take ownership of incidents assigned to you and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. 'Hands on' problem solving approach; solving problems within strict SLA timeframes. Provide on site support for customers as and when required. Delivering exceptional customer service and demonstrating the ability and desire to go 'above and beyond' for our customers. Person, Skills & Experience: Microsoft Windows server (2016 and 2019, 2022, and 2025) O365 and its complimentary addons (OneDrive, Teams, Flow, Planner etc) Strong troubleshooting experience with one or more of the following: Azure, Hyper V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint, Storage (SANs & NAS), Antivirus (particularly Defender, Webroot & Sophos), Firewall fundamentals (Fortinet/SonicWall), Networking fundamentals (managed switching, VLAN's) Excellent general hardware/software troubleshooting and problem solving skills Advanced virtualisation troubleshooting (Hyper V/VMware) Advanced firewall troubleshooting (Fortinet/SonicWall) Advanced networking skills Advanced Intune/MDM skills Storage troubleshooting (SANs & NAS) Advanced Exchange troubleshooting Advanced SQL Server troubleshooting Must have your own vehicle and a UK clean drivers licence with business use insurance Why BCN? The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23 days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more. Life assurance. Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones. Beer (or soft drinks) and Pizza Thursday's, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

BCN Group Ltd. is seeking a Data Engineer to design, develop and optimise data platforms using Microsoft Fabric and Azure technologies. You will deliver scalable data pipelines, data models and governance to help clients unlock data value and drive decisions. Working within BCN Group's Data & AI practice, you will collaborate with BI developers, AI specialists and delivery teams, shaping architectures and ensuring robust, secure data solutions across multiple client projects.

Job title: Data Engineer Location: Role can be based from either our Manchester, Leeds or Reading locations (Hybrid and remote working available) Hours: Monday to Friday, 37.5 hours per week Salary: Competitive + BCN benefits About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to it's full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions.Which is why we put people front and centre - building client relationships for life and fostering a culture where our people thrive. We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation. Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for. We are delighted you are on this journey with us! Focus of the role: We are looking for a Data Engineer who is passionate about building modern data platforms and helping organisations unlock the value of their data. The successful candidate will play a key role in designing, developing and optimising data solutions using Microsoft Fabric and Azure technologies, enabling our clients to make better decisions and drive meaningful business outcomes. Working as part of BCN Group's Data & AI practice, you will be responsible for designing and delivering scalable, robust, and business-focused data engineering solutions across a variety of client projects. Combining strong technical expertise with a consultative approach, you will work closely with client stakeholders to understand their challenges, gather requirements, shape solution designs, and provide trusted guidance throughout the delivery lifecycle. You will utilise modern technologies including Microsoft Fabric, Azure Data Factory, Azure Databricks and Azure SQL, designing data architectures that support analytics, reporting, AI and machine learning initiatives. This is an exciting opportunity to join a growing team at the forefront of Microsoft's data platform ecosystem, helping to establish industry-leading data engineering practices while working with clients across a wide range of sectors. Responsibilities: You will take ownership of the design, development and delivery of data engineering solutions, working closely with clients, project teams and technical specialists to ensure successful project outcomes and deliver measurable business value. The role will have a strong focus on designing and building modern ETL and ELT pipelines, implementing scalable data models and developing high-performing data platforms within Microsoft Fabric and Azure. You will be responsible for data ingestion, transformation and orchestration processes, ensuring solutions are reliable, secure, maintainable and aligned to client requirements. You will collaborate closely with Power BI developers, AI specialists and wider delivery teams to create data platforms that support both analytical and operational business needs. This includes designing semantic models, implementing medallion architecture patterns, supporting data governance initiatives and ensuring solutions are optimised for performance and scalability. As a client-facing consultant, you will work directly with stakeholders to understand business challenges, gather and refine requirements, and translate these into effective technical solutions. You will facilitate discovery activities, contribute to solution architecture and design decisions, participate in workshops, and provide trusted advice on data strategy, platform architecture, security, governance and DevOps best practices. You will be expected to communicate complex technical concepts clearly to both technical and non-technical audiences, helping clients make informed decisions and maximise the value of their data investments. You will also contribute to pre-sales and solution-shaping activities, supporting proposals, providing technical input during customer discussions, and helping identify opportunities to extend and enhance client data capabilities. Person, Skills & Experience: We are looking for an experienced Data Engineer who is comfortable working independently and within multidisciplinary project teams, with a strong foundation in modern cloud-based data platforms and a passion for delivering high-quality solutions for clients. You will bring proven experience designing and implementing data engineering solutions using Microsoft Fabric and Microsoft Azure, including developing data pipelines, data transformation processes and scalable analytical data models. Strong experience with ETL/ELT development, data warehousing concepts, dimensional modelling methodologies and modern data architecture patterns is essential. You will possess strong technical skills across T SQL, Python and PySpark, with experience developing robust data processing solutions and optimising performance across databases, transformation workloads and data platforms. Experience with CI/CD practices, Azure DevOps and Git based development workflows is also highly desirable. Experience delivering solutions using Microsoft Fabric, including components such as Lakehouse, Warehouse, Data Factory Pipelines, Dataflow Gen2 and Notebooks. Experience working within deployment pipelines and modern DevOps processes would be advantageous. You will also demonstrate a solid understanding of data quality, governance and security principles, including metadata management, lineage, role-based access control and data protection requirements. Strong communication skills are essential, with the ability to translate business requirements into technical solutions, facilitate technical discussions with stakeholders and produce clear technical documentation. We're particularly interested in individuals who enjoy solving complex problems, embrace emerging technologies, proactively contribute ideas and enjoy working in a collaborative environment where learning and knowledge sharing are highly valued. Why BCN? The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23 days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more Life assurance Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

BCN Group Ltd is seeking an Azure DevOps Engineer to work on public cloud transformation projects using Azure. You will be responsible for deploying and configuring Azure resources and building CI/CD pipelines, ensuring adherence to best practices and security standards. This hybrid or remote role offers a competitive salary, comprehensive benefits, and opportunities for personal development.

Job title: Azure DevOps Engineer Location: Hybrid or Remote working available Hours: Monday to Friday, 37.5 hours per week Salary: Competitive + benefits Focus of the role: As an Azure DevOps Engineer, you will be responsible for working directly with our customers in various sectors to deliver public cloud transformation projects in Azure using infrastructure as code to support the deployment and configuration of various resource types in the Azure technology stack. Responsibilities: Deploying and configuring Azure resources using infrastructure as code (IaC). Building and configuring continuous integration and continuous deployment (CI/CD) pipelines to deploy resources to customer environments. Take technical ownership of project delivery for various customer projects. Align deployment tasks and architecture with best practice alignments in both the Azure Cloud Adoption and Well Architected frameworks. Optimise and speed up future deployments by creating templates aligned with Enterprise Scale Landing Zones and secured, well-governed configurations and resource deployments. Align deployments with best practice security standards and guidelines such as National Institute of Standards (NIST) Cybersecurity Framework, ISO27001, Centre for Internet Security (CIS) and zero-trust principles. Person, Skills & Experience: Microsoft Azure experience would be preferred but other public cloud platform experience such as AWS, GCP or Oracle would be accepted. Excellent skills in infrastructure as code (IaC) provisioning using continuous configuration automation tools such as Terraform, Puppet, Chef, Ansible or equivalent. Ideally experience of Bicep. Excellent skills working with continuous integration and continuous deployment (CI/CD) pipeline tools such as GitHub Actions and Azure DevOps. Good awareness of Microsoft's Cloud Adoption and Well Architected Frameworks Experience of working in a DevOps focused role or experience of other project delivery using Infrastructure as Code (IaC) Microsoft Certified: Azure Administrator Associate (AZ-104) or equivalent Ideally Microsoft Certified: DevOps Engineer Expert Good knowledge of networking principles ideally in public cloud Good knowledge of firewalls, whether PaaS or 3rd party network virtual appliances Experience of supporting Windows Server environments (Windows Server 2016, 2019, 2022) Why BCN? The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more Life assurance Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

BCN Group Ltd is seeking an Azure DevOps Engineer to work either hybrid or remote from the United Kingdom. In this role, you will handle public cloud transformation projects in Azure, employing infrastructure as code and supporting deployment and resource configurations. The ideal candidate will have experience with Azure and IaC methods, with skills in pipeline tools like GitHub Actions. The position offers a competitive salary, 23 days of holiday, a company pension scheme, and various health benefits.

Job title: Microsoft Licensing Specialist Location: UK (Hybrid & Remote working available) Hours: Monday to Friday, 37.5 hours per week Salary: Up to £40,000 + Commission Plan Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Focus of the role: This is a commercially driven, customer-facing role focused on maximising the value of Microsoft licensing across BCN's customer base. As a Microsoft Licensing Specialist, you will act as a subject matter expert in Microsoft 365 and New Commerce Experience (NCE), combining licensing expertise with a consultative approach to drive optimisation, upsell, and cross-sell opportunities. You will work closely with Sales, Pre Sales, Marketing, and Microsoft to identify opportunities, support co sell engagement, and translate licensing conversations into broader digital transformation outcomes. Responsibilities: Microsoft Licensing Advisory Act as a subject matter expert across Microsoft 365 and NCE licensing Provide strategic guidance to customers on licensing optimisation, cost management, and aligning solutions to business outcomes Support customers transitioning to and operating within NCE frameworks Maintain awareness of Microsoft pricing, licensing changes, and new product releases Revenue Growth & Opportunity Creation Identify and drive upsell and cross sell opportunities (e.g. Business Premium, E5 Security) Use licensing insight to uncover opportunities across Modern Work, Security, Azure, and Data & AI Collaborate with Sales and Pre Sales teams to convert opportunities into revenue Translate licensing engagements into wider professional services opportunities Customer Engagement & Planning Support strategic customer engagement, including QBRs and account planning Align licensing strategies to customer transformation roadmaps Act as a trusted advisor to both technical and commercial stakeholders Campaigns & Growth Initiatives Support targeted campaigns such as Business Premium and E5 upsell Work with Marketing and Sales to prioritise accounts and drive engagement Contribute to value led messaging and customer propositions Microsoft Alignment & Co Sell Support co sell opportunities with Microsoft, including qualification and positioning Contribute to joint account planning and engagement strategies Track and report opportunities, ensuring strong alignment with Microsoft programmes and priorities Internal Enablement Act as the internal licensing SME for Sales and Account Management teams Deliver enablement sessions and support playbook development Continuously build and maintain Microsoft certifications and knowledge Person, Skills & Experience Essential Strong experience in Microsoft licensing within a CSP, MSP or reseller environment Deep understanding of Microsoft 365 and NCE licensing models Proven ability to identify and drive upsell and cross sell opportunities Strong customer facing and consultative skills Commercial awareness, including incentives and deal positioning Ability to collaborate across sales, alliance, and Microsoft stakeholders Desirable Experience working with Microsoft co sell motions Knowledge of server licensing (Windows Server, SQL) and hybrid models Familiarity with Azure consumption/licensing Microsoft certifications (e.g. MS 900) Experience contributing to QBRs and strategic account planning Why BCN? The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23 days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more. Life assurance. Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones. Team social events including dinner and pizza at the end of month, dress down every day, Summer BBQ, Christmas party and more!

BCN Group Ltd in Reading is seeking a Microsoft Licensing Specialist to maximize the value of Microsoft licensing. In this hybrid role, you will act as a subject matter expert on Microsoft 365, driving optimization and upsell opportunities while collaborating with Sales and Microsoft. The ideal candidate has strong experience in Microsoft licensing, consultative skills, and commercial awareness. Benefits include a salary of up to £40,000, 23 days holiday, and access to professional development and wellness programs.

Job title: Data Platform & Analytics Lead (Microsoft Fabric / AI Enablement) Location: Manchester or Leeds (hybrid working available) Hours: Monday to Friday, 37.5 hours per week Salary: Competitive + benefits About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to it's full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre - building client relationships for life and fostering a culture where our people thrive. We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation. Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for. We are delighted you are on this journey with us! Focus of the role The Data & Analytics Lead owns BCN's enterprise data platform and is responsible for ensuring it supports analytics, AI, and machine learning use cases in a structured, governed, and scalable way. This includes end-to-end accountability for data ingestion, transformation, lakehouse design, semantic modelling, and the development of reliable data products. The role ensures business data is accessible, consistent, and trusted, with clearly defined metrics that enable high quality analysis, automation, and decision making. It also establishes a strong platform foundation that accelerates the adoption of AI and advanced analytics, while maintaining appropriate governance, performance, and control. Responsibilities 1) Data Platform & Lakehouse Architecture Own the design and operation of BCN's data platform within Microsoft Fabric. Define and implement lakehouse architecture patterns, including data layering, structure, storage and organisation. Manage ingestion, transformation and storage of data across the platform. Ensure the platform supports both analytical and AI/ML workloads. 2) Data Modelling & Semantic Layer Define and maintain core business metrics and calculations. Ensure consistent definitions across all datasets and outputs. Develop and manage semantic models used by the business. Ensure data structures are suitable for both analytics and machine learning use. 3) Data Products & Analytics Deliver structured datasets and analytical outputs aligned to business requirements. Maintain and enhance existing reporting and analytics solutions. Ensure outputs are aligned to operational processes and clearly understood. Reduce duplication and fragmentation of data across the organisation. 4) AI & Machine Learning Enablement Define how AI and machine learning will operate on BCN's data platform. Ensure data is structured, accessible and governed to support AI/ML use cases. Identify and develop repeatable patterns for applying AI/ML to business data. Enable integration of AI outputs into existing data products and workflows. Ensure AI/ML outputs are traceable, controlled and aligned with defined metrics. 5) Delivery Ownership & Roadmap Take ownership of the current data platform implementation. Assess current architecture, datasets and capabilities. Maintain and prioritise the existing backlog, incorporating new requirements. Define and maintain a forward looking roadmap for data platform and AI capability. Establish a structured delivery approach aligned to business priorities. 6) Governance & Control Implement data ownership, stewardship and access controls. Ensure documentation, version control and change management are maintained. Maintain auditability and traceability of data, calculations and AI outputs. Ensure appropriate control frameworks are applied to AI and machine learning usage. 7) Stakeholder Engagement Work with business stakeholders to define data and AI requirements. Translate requirements into structured data and platform capabilities. Ensure outputs are aligned to business processes and decision making needs. Person, Skills & Experience Strong experience with Power BI, including data modelling, DAX and semantic model design Hands on experience with Microsoft Fabric, particularly lakehouse architecture, notebooks and data pipelines Strong understanding of Apache Spark / PySpark and large scale data processing Experience designing and operating modern data platforms Experience developing or enabling AI and machine learning capabilities using business data Strong understanding of data preparation, feature engineering and model evaluation Experience with Python based data and ML tooling, e.g. Pandas, NumPy and scikit learn Experience with ML tooling within Microsoft Fabric or Azure, e.g. MLflow, notebooks, SynapseML or equivalent Ability to structure data for AI/ML use and integrate outputs into business processes Proven ability to assess, design and evolve data platforms in a structured manner Nice to haves Experience with Azure OpenAI or adjacent AI services used within governed enterprise environments Experience productionising ML solutions, including monitoring and lifecycle management Experience working with unstructured or semi structured data in a lakehouse context Experience defining standards for reusable data products and AI ready datasets Why BCN? The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23 days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more Life assurance Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones Beer (or soft drinks) and Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

Job title: IT Support Engineer (Onsite / Site-based) Location: Customer site located in Central London Hours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm) Salary: £35,000 - £40,000 P/A + benefits Focus of the role Customer Service, building on client relations and providing quality technical support. Being the 'Primary Technical Contact' for some clients, providing support to the end users. Working with the Field Services Manager in maintaining clients' IT infrastructure whilst performing regular checks and audits. Also, a point of escalation for Service Desk Engineers. Responsibilities Regular client site visits to support any technical related issues. 3rd Party technical point of contact for raising cases and escalations. Interact with clients daily over the phone and face to face, log tickets on their behalf gathering as much technical information as possible. Support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact. Proactively support clients' local and offsite backups. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Responsible for completing and documenting regular client site reviews and operational checks. Communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages. Person, Skills & Experience Experience in implementing and supporting solutions in a small to mid-size business environment using the following technologies: Essentials Microsoft Cloud Technologies (O365, Azure, Teams, SharePoint, etc.) Microsoft OS and Applications (Windows 10, 11, Office 365) Microsoft Server (2016, 2019, Exchange) Active Directory Administration Backup, Disaster Recover and Business Continuity Solutions (Azure, Veeam, Zerto). Wireless Access Solutions (Cisco Meraki, Sonicpoints) Nice to Have Mac OS Virtualization (VMWare, Hyper V, Citrix) Cabling infrastructure (patching, rack installations, etc.) Implementing customer specific applications while dealing with 3rd party software companies. Firewalls and network security (preferably SonicWALL, FortiGate or Cisco) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Professional IT certifications (such as Mac OS, Microsoft Associate, Expert or Speciality) Good interpersonal skills (such as telephony, communication, active listening and customer-care) Strong diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly. Service awareness of all organization's key IT services where support is required. Good understanding of support tools, techniques, and how technology is used to provide IT services. Strong typing skills to ensure quick and accurate entry of service request details. Self motivated with the ability to work in a fast moving environment Strong organisational skills Good customer service skills Attention to detail Benefits The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more Life assurance Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

BCN Group Ltd is seeking an IT Support Engineer for onsite support in Central London. The ideal candidate will manage client relations, provide technical support, and maintain IT infrastructure with a competitive salary of £35,000 to £40,000 plus benefits. Responsibilities include regular client visits, troubleshooting technical issues, and ensuring service continuity while offering a great opportunity for growth with generous benefits.