Furness Building Society

An exciting opportunity has arisen for an innovative and confident individual to join our IT Team. We are driven by our values, putting the community first in everything we do. We expect our colleagues' values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants. We are looking for a problem solver who can not only respond to colleague queries but can identify the root cause, implementing change to continually enhance our IT service. You'll mainly work from our head office, but you'll also be helping our Branch network, so there will be a little travelling. In this role you will Serve as the first contact with colleagues who need technical assistance, via the phone or email. Troubleshoot, diagnose, and resolve technical hardware and software issues. Provide excellent customer service, resolving issues efficiently and professionally. Deskside assistance in both head office and occasionally within the branch network. Manage support tickets and drive problems to resolution. Follow-up with colleagues to ensure issues are resolved. Create and maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting. To effectively identify, assess, monitor and mitigate risks in line with the Societies risk management framework and regulatory expectations. What you will bring Previous experience of working in a customer service role, preferably within an IT environment. Good experience/understanding of Microsoft software such as Windows, Outlook and Office. Understanding of general hardware, such as desktops and laptops, printers and peripherals. Friendly and solutions-focused attitude. What you can expect from us Competitive pension with up to 10% employer contribution.

Furness Building Society is seeking an IT support team member in Barrow-in-Furness. This role requires providing technical assistance to colleagues, troubleshooting hardware and software issues, and maintaining high customer service standards. The successful candidate will have experience in a customer service role, preferably within IT, and a good understanding of Microsoft software and hardware. The position offers a competitive pension plan with up to 10% employer contribution.

Furness Building Society in Barrow-in-Furness is seeking a confident Service Desk Team Lead to manage the IT Support team. You will deliver exceptional service, resolve technical issues, and provide documentation while ensuring team workload and performance goals are met. The ideal candidate has strong IT customer service experience and technical knowledge, particularly with Microsoft products and networking concepts. A competitive pension and a commitment to values-driven work are part of the offer.

An exciting opportunity has arisen for a confident and experienced individual to lead our IT Service Desk team. We are driven by our values, putting the community first in everything we do. We expect our colleagues' values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants. In this role you will: Lead the Service Desk team to deliver a first-class support service. Manage team workload, prioritising support requests and achieving SLA targets. Plan and manage deskside support across Head Office and the branch network. Act as a first point of contact for colleagues requiring technical assistance. Troubleshoot, diagnose and resolve hardware and software issues. Provide excellent customer service, resolving issues professionally and efficiently. Redirect unresolved issues to next-level support where appropriate. Manage support tickets, driving problems to resolution and ensuring follow-up. Produce technical documentation covering installations, configuration and troubleshooting. Provide MI to track performance and support compliance requirements. What you will bring: Previous experience in an IT customer service environment. Strong understanding of Microsoft Windows, Outlook and Office. Good knowledge of desktops, laptops, printers and peripherals. Understanding of networking concepts (patching, switches). Awareness of IT security principles (AV, firewalls, patching). Strong accuracy, attention to detail and a solutions-focused approach. What you can expect from us: Competitive pension with up to 10% employer contribution.