Applied Labs, Inc.

Applied Labs, Inc. is looking for an early-career professional to join their global Level 3 Support team in York. In this role, you will troubleshoot complex technical issues related to AI solutions and collaborate with various teams to enhance customer success. Fluency in English and a degree in a technical field are required. The company values diversity, equity, inclusion, and belonging, providing an inclusive culture for all employees.

At Anaplan, we are a team of innovators focused on optimizing business decision making through our leading AI infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best in class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy led, values based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! Join our global Level 3 Support team. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system level challenges, with a focus on our AI solutions. Your Impact Investigate and diagnose complex technical issues raised through support tickets Build deep product knowledge across Anaplan's platform and tools (including Grafana) Act as an AI and Machine Learning (ML) subject matter expert Collaborate with other teams to guide customers through complex technical solutions Raise and track product bugs when you identify them Communicate investigation progress and outcomes clearly to internal teams Lead release reviews and onboard new product features to global support teams Document detailed investigations and share technical knowledge within the team Drive initiatives that improve quality and efficiency Lead by example in all your work Guide and mentor junior colleagues in both technical and professional skills Provide 24/7 emergency support for critical customer issues through our on call rota Work an adjusted schedule (for example, Tue Sat or Sun Thu) when needed to ensure global coverage Your qualifications Early career professional with proven commercial experience in: Troubleshooting Large Language Model (LLM) and Retrieval Augmented Generation (RAG) applications Robust prompt and context engineering Data analysis (Excel, Anaplan or similar tools) Software development or quality assurance Level 2 or level 3 technical support A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets Fluent or professional proficiency in English A quick learner with a curiosity for understanding complex systems and software behavior Genuine passion for problem solving and resilience in resolving challenging technical issues An analytical mindset with a methodical and detail oriented approach Able to thrive under time constraints in a fast paced, dynamic environment Excellent communication skills to convey technical information clearly Experience leading smaller team projects and mentoring colleagues Experience creating technical documentation and delivering training Preferred Skills Understanding of AI security threats and mitigation Expertise in AI/ML cloud services e.g. Azure OpenAI, AWS Bedrock or Google Cloud AI. Knowledge of core ML concepts e.g. anomaly detection Familiarity with technical support environments, SaaS platforms, or complex data systems Experience working with monitoring tools such as Grafana (or willingness to learn) Adaptability to shifting priorities and managing multiple concurrent issues A team player comfortable working cross functionally across global teams Enthusiasm for customer success and delivering high quality solutions Experience with Anaplan or similar planning products Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non-technical personnel Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux) Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem-solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem-solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Confluence/Jira/Jira Align Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Desktop-as-a-Service (DaaS): Azure Virtual Desktop (Win) / MacStadium (Mac) Audio-Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.

Anaplan is looking for an IT Customer Experience Support Analyst to join our Manchester office. The role involves supporting end-user devices, troubleshooting IT challenges, and ensuring top-notch customer service. The ideal candidate will have a Bachelor's Degree in Computer Science or similar, with a strong background in IT service delivery across multiple platforms. You will thrive in a dynamic environment that values problem-solving and proactive communication.

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful-whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. Who we are ClassPass' Marketing Technology team is looking for a MarTech Program Manager to serve as the systems backbone of our MarTech org. You'll step into a complex, evolving technical environment, quickly understand what's happening end to end, and rebuild what's needed into clean, scalable systems you'll own over time. The core loop of this role is build, maintain, and improve: you'll design AI-powered automations and backend workflows that support some of our most operationally complex marketing functions, stay close to what you've built, and make smart calls when edge cases show up without a playbook. Design and build AI-powered automations, internal tooling, and workflows using Claude and Claude Code to reduce manual effort and surface insights from large datasets Own automations end to end, including monitoring system behavior, debugging issues, handling edge cases, and making judgment calls when things break Untangle MarTech tech debt by mapping current-state systems, identifying root causes, and rebuilding workflows to be cleaner and more scalable Turn ambiguous problems into clear paths forward by asking sharp questions, defining scope, and presenting well-reasoned options Partner across marketing and technical teams to keep backend systems reliable, understandable, and ready to evolve as priorities shift Build infrastructure that's robust (handles edge cases), documented (others can follow it), and flexible (supports iteration without rework) Dig into data to validate system performance, spot patterns, and support decision-making using SQL and structured investigation Experience You'll Bring 2+ years of experience in Revenue Operations, Business Operations, or a technically oriented operations role where you built and owned systems (not just managed them) Fluency in SQL, including the ability to navigate and interrogate large, complex datasets independently Hands on experience building and maintaining AI powered automations or workflows using APIs, LLMs, and/or no code or low code tools Strong systems thinking, including comfort questioning why something is set up a certain way and what might break if it changes Ability to operate without a playbook, diagnosing and resolving novel technical problems independently End to end ownership mindset, including post launch monitoring, debugging, and continuous improvement Experience owning complex cross functional work end to end, including scope definition, timelines, stakeholder communication, and rapid ramp up in unfamiliar areas Nice to have: hands on experience with CRM platforms such as HubSpot or Braze, and automation tools such as n8n Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful-whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. Who we are ClassPass' Marketing Technology team is looking for a MarTech Program Manager to serve as the systems backbone of our MarTech org. You'll step into a complex, evolving technical environment, quickly understand what's happening end to end, and rebuild what's needed into clean, scalable systems you'll own over time. The core loop of this role is build, maintain, and improve: you'll design AI-powered automations and backend workflows that support some of our most operationally complex marketing functions, stay close to what you've built, and make smart calls when edge cases show up without a playbook. Design and build AI-powered automations, internal tooling, and workflows using Claude and Claude Code to reduce manual effort and surface insights from large datasets Own automations end to end, including monitoring system behavior, debugging issues, handling edge cases, and making judgment calls when things break Untangle MarTech tech debt by mapping current-state systems, identifying root causes, and rebuilding workflows to be cleaner and more scalable Turn ambiguous problems into clear paths forward by asking sharp questions, defining scope, and presenting well-reasoned options Partner across marketing and technical teams to keep backend systems reliable, understandable, and ready to evolve as priorities shift Build infrastructure that's robust (handles edge cases), documented (others can follow it), and flexible (supports iteration without rework) Dig into data to validate system performance, spot patterns, and support decision-making using SQL and structured investigation Experience You'll Bring 2+ years of experience in Revenue Operations, Business Operations, or a technically oriented operations role where you built and owned systems (not just managed them) Fluency in SQL, including the ability to navigate and interrogate large, complex datasets independently Hands on experience building and maintaining AI powered automations or workflows using APIs, LLMs, and/or no code or low code tools Strong systems thinking, including comfort questioning why something is set up a certain way and what might break if it changes Ability to operate without a playbook, diagnosing and resolving novel technical problems independently End to end ownership mindset, including post launch monitoring, debugging, and continuous improvement Experience owning complex cross functional work end to end, including scope definition, timelines, stakeholder communication, and rapid ramp up in unfamiliar areas Nice to have: hands on experience with CRM platforms such as HubSpot or Braze, and automation tools such as n8n Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Applied Labs, Inc. is seeking a MarTech Program Manager to enhance our Marketing Technology team's capabilities. You will design and implement AI-powered automations while owning the end-to-end process and ensuring system reliability and scalability. The ideal candidate brings at least 2 years of experience in operations, fluency in SQL, and a strong ownership mindset. Join us in reshaping marketing technology for meaningful connections.

Applied Labs, Inc. is seeking a MarTech Program Manager to lead the development of AI-powered automations and workflows crucial for our marketing technology team. This role entails end-to-end ownership of complex systems while working closely with engineering and marketing teams. The ideal candidate has at least 2 years of relevant experience in operations, strong SQL skills, and an ability to tackle unstructured problems independently. Join us to turn ambiguous challenges into clear solutions and reshape how our technology enhances operational efficiency.