Cohesity Inc.

DSRE (Designated Site Reliability Engineer) United Kingdom or Bulgaria Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection business, the company's solutions secure and protect data on premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture. Want to join the leader in AI-powered data security? Join Cohesity as a DSRE (Designated Site Reliability Engineer), based in the UK or Bulgaria, and become part of a team that is reshaping data management. This position within our Customer Support organization offers you the opportunity to impact the stability and performance of our customer's NetBackup estate. This role will focus on supporting and resolving data protection issues in traditional platforms, NetBackup Appliances, Cloud, databases and more as you collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers. We are looking for a passionate technical support engineer who possesses deep technical expertise, excellent troubleshooting experience, outstanding customer service and communication skills. HOW YOU'LL SPEND YOUR TIME HERE: Deliver a polished, high touch level of technical product support for Cohesity NetBackup Software and Flex Appliances of high profile and high impact customers. Utilize professional concepts, troubleshooting skills, policies and procedures and internal tools to document and resolve post sales technical support problems efficiently and effectively. Manage a diverse case load consisting of a wide range of challenging problems that vary in priority and impact. Collaborate with internal business partners and stakeholders to ensure customer expectations are met and secure renewals. Leverage technical expertise to reproduce customer environments for troubleshooting purposes. Research and provide technical advisement/best practices to help customers optimize their product performance, based on their specific environment and operating objectives. Drive continued self development in both technical and professional areas to optimize effectiveness in role in Veritas' latest Alta product offerings. Develop and lead activities (trainings, mentoring, projects, etc.) to help strengthen the technical abilities of others. Contribute and improve Knowledge Management (KM) content regularly to increase the quantity, quality, and availability of known technical solutions to customers and peer engineers. Provide feedback to improve product quality and process improvements. On occasion, travel for customer site visits and/or departmental meetings. Annual travel expected to be less than 10%. WE'D LOVE TO TALK TO YOU IF YOU HAVE SOME OF THE FOLLOWING: Bachelor's Degree in Computer Science or Business Administration or equivalent experience. Work experience with networking and enterprise data backup solutions, particularly NetBackup or data management solutions, particularly InfoScale. Experience providing enterprise level technical support utilizing advanced troubleshooting methodologies on NetBackup Core and Appliance functionalities or InfoScale. Demonstrated capability of learning emerging products and technologies with minimal documentation and guidance to support customers and colleagues. Expert level knowledge in contemporary Operating Systems, Cloud Platforms, Advanced Networking Concepts, Storage and Computer Security Concepts. Expert level knowledge in NetBackup features and NetBackup Appliances or InfoScale required. Excellent verbal and written communication skills. Fluent Spanish and/or Portuguese is highly desired. Ability to self manage a fluctuating workload while simultaneously servicing several potentially demanding customers. Propensity for quickly forging and maintaining productive working partnerships with internal (e.g. Sales and Support) and external customers. Capacity to exercise sound judgment, imagination, and creativity to identify solutions and techniques to resolve challenging problems within defined practices and policies. Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or for assistance. In Office Expectations Cohesity employees who are within a reasonable commute (e.g., within a forty five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location. At Cohesity, we work hard and move fast-and we're not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here's what we promise: We'll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We'll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues. We strive to have a parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do. Healthcare coverage for you and your family Paid parental leave Flexible paid time off Additional company-wide days off throughout the year A robust wellness program Continuous learning opportunities And a competitive salary and additional benefits package Join our team! Alert for candidates Cohesity has received reports of scams where individuals purporting to be Cohesity HR representatives or even our CEO conduct bogus "employment interviews" via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Cohesity and its subsidiaries do not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details: ). Notice to external recruiters and staffing agencies Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third party recruiter is subsequently hired. Fees will be paid only where an external recruiter has an executed service contract in place with Cohesity and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening. Life at Cohesity Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.

Cohesity Inc. is looking for a Designated Site Reliability Engineer to join its team in the United Kingdom or Bulgaria. This role is vital in supporting the stability and performance of our customer's NetBackup systems. The ideal candidate will have expertise in technical support, particularly with NetBackup solutions. Expected responsibilities include troubleshooting, managing diverse cases, and contributing to knowledge management content. Cohesity also offers comprehensive healthcare coverage, paid parental leave, and continuous learning opportunities.