Visual Lease

Technical Support Analyst CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. This company is included in the S&P 500 Index and is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction. The Technical Product Support team is based in London and serves the CoStar Real Estate Manager platform. Responsibilities Become a product expert: Master our application tools inside and out through continuous learning and collaboration with colleagues. Stay up to date on all new features and existing issues. Leverage internal resources to provide accurate responses to customers as quickly as possible. Adhere to all published processes and procedures. Build strong relationships with customers, actively listen to their needs, and go the extra mile to exceed their expectations. Take ownership of all customer inquiries related to how-to's and technical issues or problems. Communicate through various channels such as email, phone and virtual calls. Meet or exceed SLA while providing the highest quality of service. Manage your case workload daily to ensure proper and timely communication with all clients. Diagnose complex technical issues, research solutions, and develop effective workarounds. Maintain customer case data integrity within our CRM (Salesforce). Troubleshoot issues reported by customers to determine pervasiveness and severity. Work hand-in-hand with colleagues in different teams to provide seamless support experiences. Collect enhancement requests and provide feedback to the proper departments. Collaborate cross functionally with other department representatives to ensure the best quality service to our customers. Be the voice of the customer when working cross-functionally. Qualifications Bachelor's degree or equivalent experience. 1+ year related experience interacting directly with customers and resolving customer concerns or challenges. 6+ months of SQL experience (academic or professional). Experience with database and web based software. Driven and independent learner with the ability to grasp new concepts quickly. Ability to organize and manage multiple and competing priorities. Ability to troubleshoot Windows applications and understand SaaS models. The willingness to work a modified schedule performing after hours and on call work as necessary. Demonstrated professional, positive, and nurturing attitude with all clients. Strong sense of urgency and responsiveness. Benefits Full private medical cover. Dental cover. Life Assurance. Member rewards. 28 days annual leave. Competitive pension. Season ticket loans. Enhanced maternity and paternity pay. And many more. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug free workplace and perform pre employment substance abuse testing.

CoStar Group in London is seeking a Technical Support Analyst to become a product expert for the CoStar Real Estate Manager platform. You will handle inquiries via email, phone and virtual calls and resolve issues to ensure customer satisfaction. You will diagnose complex technical problems, maintain CRM data in Salesforce, and collaborate with cross-functional teams to deliver high-quality service while meeting SLA targets.

Data Operations Support Analyst - CoStar Group, London Job Description Overview CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitise the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. Description The Data Operations Support Analyst will be responsible for supporting and growing the utilization of our data feeds program. In this role, they will work with both existing and new accounts to demonstrate the benefits of providing data through an automated feeds process while providing the highest level of customer service. Responsibilities Develop strong understanding of the benefits of using data feeds to our customers. Outreach to customers who are underutilizing data feeds. Increase data feeds usage and overall knowledge/experience of the customer. Master complexities of the commercial real estate business and competitor behavior to engage in value-added conversations with customers. Recommend different and/or additional features or services for assigned accounts to ensure best value for customer. Meet with customers to review feed quality, onboard new properties, verify accuracy of information being provided. Track detailed activities describing interactions with customers. Use customer service skills to put customers at ease and provide exhaustive and comprehensive troubleshooting of the data feeds process before escalation. Follow and apply standard operating procedures consistently. Ensure customer has a positive and pleasant experience. Maintain relationships with primary feed contacts within their book of business. Analyze, investigate, and resolve technical issues reported by clients. Establish direct feeds with customers. Manage existing technical partnerships with software providers. Collaborate cross-functionally with Research, Sales, Product, and Engineering teams. Present information to internal and/or external contacts for the purpose of problem solving. Qualifications Bachelor's Degree or equivalent. A track record of commitment to prior employers. Strong experience with building rapport over the telephone and overcoming objections in a customer service environment. Proven ability to effectively build and maintain mutually beneficial relationships with clients. Excellent verbal and written communication skills. Results orientated - ability to prioritize, multitask, drive, and achieve while working to deadlines under pressure. Analytical approach with the ability to interpret information and trends and detail oriented. Ability to learn new systems and organize workload in a fast paced work environment. Ability to adapt quickly in a technology led environment. Strong interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences. Ability to be flexible and adapt to changing situations at a high growth company. Demonstrated knowledge of commercial real estate. Knowledge of French, German or Spanish a plus. Preference given to candidates who possess a thorough understanding of commercial real estate, including the marketing objectives of property owners and agents. Benefits Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in the Blue Fin, other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more! At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug free workplace and perform pre employment substance abuse testing.

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Role Description The Product Support Associate is responsible for creating a positive service experience for our customers. The role involves providing product and website support via phone and/or email for STR customers worldwide, working closely with other departments to ensure inquiries are fully resolved. Responsibilities Maintain up to date knowledge of products and services to resolve client questions accurately and promptly. Seek to understand the issue a client is experiencing, communicate willingness to help, and provide a comprehensive solution within established time commitments. Support customers across multiple asset classes: hospitality, hostels, short term rentals, serviced apartments, industry partners, tourism bureaus, real estate, and others as needed. Maintain customer records by updating and entering account/subscription information in various systems. Become a subject matter expert on benchmarking and legacy STR products and services to educate clients on available solutions. Create and maintain accurate records of customer interactions. Provide support services to other departments as needed. Deliver training to customers, including product overviews, methodology reviews, and website usage. Keep managers informed of client feedback and recommend actions for future improvements. Qualifications Bachelor's degree or equivalent experience. Experience in a customer facing role. Proficient with Microsoft Office suite (Excel, Outlook, Word). Additional European language (German, French, Portuguese preferred). Prior experience working at a hotel property or within a hotel corporate environment. Experience with a CRM system and case management systems. Ability to work in multiple systems simultaneously. Strong multitasking skills in a fast paced environment with priority setting. Consistent ability to meet deadlines and work independently as well as within a team. Excellent written and verbal communication skills with a willingness to go above and beyond to solve problems. Creative problem solving and innovative solution development. Adaptability in a high growth company and flexibility to learn new tools. Analytical skills to assess data and address discrepancies. Benefits • Full private medical and dental cover; life assurance and member rewards. • 28 days annual leave, competitive pension, season ticket loans. • Enhanced maternity and paternity pay. • Culture of collaboration, innovation, and support across diverse disciplines. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug free workplace and perform pre employment substance abuse testing.

Visual Lease is looking for a Product Support Associate based in Greater London to provide exceptional service to our STR customers globally. This role involves delivering comprehensive product and website support while ensuring client inquiries are fully resolved. The ideal candidate has a Bachelor's degree, a customer-facing background, and proficiency in Microsoft Office. You will join a culture that promotes collaboration and innovation, along with benefits like full medical coverage and generous leave.