Synthesia Limited

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Senior Data Engineer We're hiring a Senior Data Engineer to join Synthesia and take ownership of our core data systems. You'll be responsible for designing and maintaining scalable pipelines, optimising data models, and ensuring high data quality and governance standards. What you'll do at Synthesia: Architect and scale robust, end-to-end data pipelines that ingest and transform complex semi-structured and structured data into our Snowflake data warehouse. Own the evolution of our dbt project - implementing modular modelling patterns and other best practices to ensure a "single source of truth" for the entire organisation. Manage platform infrastructure in snowflake, AWS and other tools. Continuously optimise warehouse performance and cost by diagnosing bottlenecks, tuning inefficient queries, and improving how compute resources are used as we scale. Bridge the gap between experimental data science workflows and production, building the infrastructure and orchestration needed to deploy and monitor batch ML jobs. Drive best practices in data security, governance, and compliance, particularly with regards to AI. Partner with cross-functional stakeholders to understand data requirements and translate them into technical solutions. What we're looking for: 5+ years of experience as a Data Engineer or in a closely related role, with a proven track record of building and operating production data systems. Experience working in an early-stage or scaling data function. You're comfortable taking ownership and wearing multiple hats when needed. Strong foundations in software engineering and data modelling best practices, with an ability to design systems that are maintainable, scalable, and easy for others to build on. Deep expertise in SQL, and solid experience using Python or similar languages to build data pipelines, tooling, and orchestration (Airflow). Hands on experience managing cloud infrastructure using infrastructure-as-code (e.g. Terraform) on AWS, GCP, or similar platforms. A pragmatic approach to data platform design, with an eye for performance, cost efficiency, and operational reliability. Excellent communication skills: you can work effectively with technical and non-technical stakeholders to gather requirements, explain trade-offs and communicate data team needs. A product-oriented mindset, with an understanding of how data can shape decision making and accelerate company growth.

Synthesia Limited is seeking a Senior Data Engineer in Greater London to manage core data systems effectively. You will design scalable data pipelines, optimize data models, and ensure high data quality standards. The ideal candidate has over 5 years in Data Engineering and excellent skills in SQL and cloud infrastructure management. Join a leading AI video platform and contribute to revolutionary visual communication.

Synthesia Limited is seeking a Technical Support Specialist to provide essential support for its AI video platform. This role involves troubleshooting technical issues, documenting procedures, and collaborating with product and engineering teams. Candidates should have at least 5 years experience and strong problem-solving skills. Benefits include a competitive salary with stock options, 25 days of annual leave, and a fun work culture with regular socials.

Synthesia Limited is looking for a Technical Support Associate to deliver first-line technical support to enterprise customers. You will assist with investigations, resolve issues, and work closely with experienced specialists in a fast-paced SaaS environment. The ideal candidate has 1 to 3 years of experience in technical support, is a clear communicator and enjoys solving problems. Join us in making enterprise communications better through innovative AI solutions.

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required) Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role We're looking for a Senior Digital Designer (Senior/Principal-level) to join our Solution Creative Design Team and own how design scales across the customer lifecycle at Synthesia. This is a senior IC role for a designer who has spent significant time inside commercial organisations and knows what it takes to make design a measurable lever for adoption, expansion, and customer success. You won't just be crafting individual templates and template, you'll own the systems, frameworks, and visual architecture that the team and our customers depend on. The Solution Creative Design Team sits at the heart of how we help some of the world's largest companies create video at scale. In this role, you'll partner closely with Solutions Consultants, Customer Success, Sales, RevOps, and Product to embed design into the commercial motions that drive time-to-value, activation, and retention. This role is right for you if you: Have owned design systems at scale inside a commercial SaaS environment Understand how creative output translates to commercial metrics (onboarding speed, adoption velocity, NRR, CSAT, pilot conversion) Are equally energised by setting the creative bar and operationalising design at scale Want a senior IC track - strategic scope and cross functional influence without people management responsibilities What you will be doing Be an owner of the visual architecture for the Solution Creative Design function - defining the template systems, motion frameworks, and brand execution standards that scale across our customer base Design reusable libraries, modular components, and content systems that accelerate onboarding, pilots, and expansion for some of the world's largest enterprises Partner with Sales, CS & Solutions Consulting to embed creative output into commercial motions - from pilot delivery and onboarding through to QBRs and expansion plays Translate customer goals and commercial KPIs into design decisions; tie visual execution to measurable outcomes like activation rate, time to value, content velocity, and NRR Set and uphold the creative bar across the team's output - leading reviews, raising quality standards, and mentoring mid-level and junior designers as a craft and quality coach Drive the evolution of design tooling, rituals, and operations - reviews, QA, libraries, documentation - so the team gets faster, more consistent, and more scalable Shape platform wide template architecture, partnering with Product where customer facing design intersects with the platform itself Act as a strategic creative voice in cross functional initiatives: GTM launches, lifecycle programs, customer rollouts, and high stakes enterprise engagements Stay close to the AI video frontier - infusing innovation into design, motion, and storytelling so our outputs feel current and ambitious We'd love to hear from you if 8+ years of design experience in commercial / GTM facing environments (SaaS, enterprise software, or commercial side teams in agencies serving SaaS clients), with a portfolio that shows scaled systems - not just standalone deliverables You have demonstrably owned a design system, template library, or visual framework at scale - and can walk through how it was structured, adopted across the org, governed, and measured You understand the commercial mechanics of a SaaS business and can confidently connect design work to metrics like time to value, activation, retention, and expansion You've worked shoulder to shoulder with Sales, Customer Success or Solutions Consulting and are comfortable holding your own in commercial conversations You're a senior craftsperson with deep fluency in Figma, Photoshop, and Illustrator, strong working knowledge of After Effects and Premiere Pro, and a sharp eye for typography, motion, and brand execution You've mentored and raised the bar for other designers - IC1s and IC2s look to you as a coach for quality, judgment, and craft You bring a systems thinking mindset - when you see an asset or process being recreated, your instinct is to standardise it You're comfortable being a strategic creative partner across functions, and equally comfortable in the details of high craft execution UK Benefits A hybrid, flexible approach to work, with access to a lovely office space in Oxford Circus and free lunches on Wednesdays and Fridays A competitive salary + stock options 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over) Private healthcare through AXA, including mental health support through the Stronger Minds service Pension contribution - Synthesia contributes 3% and employees contribute 5% on qualifying earnings Cycle to work scheme Established company culture with optional regular socials and company retreats Paid parental leave - 16 weeks of full pay for primary caregivers, 5 weeks of full pay for secondary Generous recruitment referral scheme The equipment you need to be successful in your role

Synthesia Limited is looking for a Senior Digital Designer to lead design across their customer lifecycle in London. You will own design systems, ensuring they scale effectively, while partnering with Sales and Customer Success to embed design into commercial processes. This senior role demands 8+ years of experience in a SaaS environment, where you will connect design to business metrics. Benefit from flexible working, competitive salary, and a vibrant company culture that promotes creativity and innovation.

What You'll Do: Review deal submissions from EMEA AE/CSMs for compliance with pricing policy, discount schedules, and approval thresholds-approving standard deals and routing exceptions to senior reviewers Support modelling of multi-year, multi-product deals-building ARR, TCV, and per-seat/platform fee scenarios under the guidance of senior team members Spot common commercial risks in deal structures and flag them to senior team members or the Manager for review Triage exception requests, gather supporting context from the AE/CSM, and prepare them for review by senior team members with clear documentation Commercial Operations & Systems Manage deal data integrity in Salesforce-ensuring opportunity records, pricing fields, and approval audit trails are accurate and complete Work within DealHub (CPQ) to validate deal configurations, flag misconfigurations, and escalare system issues during the deal review workflow Support ARR and revenue recognition hygiene by flagging deal structures that may create recognition complexity for senior review Assist with maintaining Deal Desk playbooks, floor pricing references, and discount schedule documentation Stakeholder Partnership Act as a first point of contact for EMEA AE/CSMs on standard commercial queries and deal submission questions, escalating senior or complex requests as needed Coordinate with Finance and Legal on routine deal questions, escalating non-standard commercial terms or booking issues to senior team members Communicate approval decisions clearly-explaining the why, not just the outcome, and building AE/CSM trust through consistency and speed Manage inbound deal desk cases from the EMEA field-triaging requests from AE/CSMs via the shared deal desk mailbox, tracking case status, and ensuring SLAs are met for standard submissions Process Ownership Maintain deal log accuracy, hit SLAs consistently, and surface observations on recurring approval patterns to the Manager Flag recurring exceptions to the Director that may signal a gap in the approval framework Help roll out new commercial policies into the EMEA field by maintaining documentation and supporting enablement sessions Experience & Technical Skills At least 2 years of experience in a Deal Desk, Sales Operations, Revenue Operations, or commercial finance role in a B2B SaaS company Hands on Salesforce experience-navigate opportunity records, run reports, and maintain deal data accuracy independently Familiarity with CPQ systems (DealHub, Salesforce CPQ, or similar)-understand how deal configurations map to pricing outputs Working knowledge of revenue recognition principles (ASC 606 / IFRS 15)-identify when a deal structure creates a recognition issue and escalatate appropriately Comfort building and interpreting deal models in Excel or Google Sheets-ARR/TCV splits, multi year commit scenarios, discount waterfall logic What You'll Bring Working understanding of SaaS commercial mechanics: ARR, TCV, per-seat pricing, platform fees, multi-year discounting Clear, confident communicator-comfortable fielding questions from AE/CSMs and asking for help when a deal is outside your remit Highly organized with a low error rate on repetitive, process-driven tasks Proactive by default-flag problems early rather than waiting to be asked EMEA-based and comfortable spanning UK, DACH, Nordics, and broader European deal cycles Nice to Have Experience with CLM platforms (Ironclad, LinkSquares, Luminance, or similar) Exposure to AWS Marketplace or other cloud marketplace deal mechanics Experience supporting a Deal Desk or RevOps tooling implementation Familiarity with NetSuite for order management or billing workflows Knowledge of EMEA-specific commercial nuances: GDPR data processing terms, EU procurement cycles, local PO and invoicing requirements In addition to being a part of a great team, working in a fun and innovative environment, we offer the following benefits: A competitive salary + stock options in our fast-growing Series E start-up Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based Cycle to work scheme (London) Regular socials Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts (UK) A generous referral scheme Pension contribution / salary sacrifice Work from home set up A huge opportunity for career growth as you'll help shape a market-defining product UK Benefits (for region-specific, see here)