AOS TRADING LIMITED

Customer Support & Sales Consultant - E-Commerce Milton Keynes Full-Time £12.71-£18.00 per hour Join Hygge Pergola, a fast-growing premium outdoor living e-commerce brand specialising in high-quality aluminium pergolas for modern homes across the UK. This is not a typical customer service role. You will work with customers who are already interested in our products, guiding them from enquiry through to delivery and installation while providing an exceptional buying experience. We are building a high-performance customer experience team and are looking for motivated individuals who enjoy both customer support and consultative sales. What You'll Be Doing Handling inbound customer enquiries via phone, email and live chat Supporting customers with product questions, quotations, orders and delivery updates Following up warm leads and helping customers make confident purchase decisions Providing clear guidance on products, delivery and installation processes Resolving customer issues professionally and efficiently Managing communication and customer records within our CRM system Working closely with operations and logistics teams Who This Role Suits This position is ideal for someone who has experience in: E-commerce customer support Retail or showroom sales Home improvement or furniture sales High-quality customer experience environments Order processing or sales administration roles You should be comfortable handling multiple conversations daily and taking ownership of customer outcomes. Key Skills & Experience Previous customer-facing experience (2+ years preferred) Confident communication skills - written and spoken English Experience combining customer service with sales conversations Ability to manage high communication volumes Comfortable using CRM systems (HubSpot, Salesforce or similar) Strong organisation and problem-solving ability Self-motivated and able to work independently Full product and systems training will be provided. What Success Looks Like Excellent customer feedback and reviews Strong enquiry-to-sale conversion Fast and professional resolution of customer queries Well-managed communication channels with no backlog What We Offer You can choose between two shift patterns: 9:00am-5:00pm or 5:00pm-11:00pm. Both shifts are available Monday-Friday, with a weekend-only option also available. Competitive hourly pay (£12.71-£18.00 depending on experience) Full product and system training Career progression opportunities within a growing e-commerce company Supportive, ambitious team environment Employee discount Free on-site parking (MK6) Application Questions Please include brief answers covering: Example of supporting a customer from enquiry to purchase CRM systems you have used Experience managing multiple customer conversations daily How you handle challenging customer situations We are looking for people who take pride in delivering excellent customer experiences and want to grow with an ambitious e-commerce business. Immediate start available. Pay: £12.71-£18.00 per hour Benefits: Employee discount Free parking On-site parking Work Location: In person

About the Role We are a growing e-commerce business in the premium garden furniture and outdoor living space, looking for a hands-on Operations Manager to take full ownership of day-to-day operations. This is not a maintenance role. You will be responsible for ensuring the business runs smoothly across customer support, order fulfilment, delivery, and installation. The goal is simple: efficient operations, no backlog, and a strong customer experience. Key Responsibilities Oversee and manage end-to-end operations , including: Customer support (calls, email, live chat) Order processing and admin Delivery and installation coordination Ensure no backlog across all communication channels Handle escalations and resolve complex customer issues Work closely with warehouse, delivery, and installation partners Identify operational gaps and implement practical improvements Build systems and processes to improve efficiency Manage and hold a team of 10-12 staff accountable Report directly to the owner What We're Looking For We are looking for a strong operator , not just a manager. You should be able to demonstrate: Experience taking ownership of operations or a customer-facing function A track record of improving processes, fixing problems, and increasing efficiency Ability to manage and structure a team to deliver consistent performance Confidence in making decisions and handling escalations independently A practical, hands-on approach to solving operational issues Preferred Experience E-commerce or retail environment Logistics, delivery, or installation-based operations Experience implementing systems (CRM, workflows, or operational processes) What Success Looks Like Operations run smoothly without constant owner involvement No backlog of customer queries Team is structured, accountable, and performing well Customer experience improves (CSAT, response times, reviews) Job Types: Full-time, Permanent Benefits: Casual dress Free parking On-site parking Work Location: In person