Wingstop - Head Office
Head of Technology Location: Maple Street - 4 days per week onsite (Maple Street, London) Salary: £100k + Bonus + Equity Scheme + Benefits Reporting to: Chief Growth Officer About Us At Wingstop, we're not just in the chicken business, we're in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we've got the accolades to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo's Restaurant of the Year). But our mission remains simple: BRING THE FLAVOUR. Here at Wingstop, it's all about the people, the passion, and the energy. We're more than just wings, we're a fast-moving, fun, and inclusive team where everyone's voice is heard, growth is encouraged, and effort is recognised. From day one, you'll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift. We are looking for an exceptional, high-potential technology leader to join Wingstop UK & Ireland at a pivotal stage of growth. This is a rare opportunity to step into a highly visible leadership role with genuine ownership across digital growth, restaurant technology, and operational systems as we continue to scale rapidly across the UK and beyond. Role Overview The Head of Technology will lead and implement Wingstop UK & Ireland's technology strategy, building a scalable, integrated, product-led ecosystem that supports both commercial growth and operational excellence. Technology is a core commercial lever at Wingstop. This role will directly influence customer conversion, average transaction value (ATV), frequency, and customer lifetime value, while also ensuring reliable and scalable restaurant technology operations across a growing estate. The successful candidate will combine strategic thinking with hands on execution, balancing innovation with operational robustness in a fast paced, high growth environment. Key Responsibilities: Technology Strategy & Roadmap Lead and implement a clear, ambitious technology strategy aligned to business growth objectives Build and manage a focused, high-impact roadmap with strong prioritisation Design scalable technology solutions to support multi site, multi channel operations and future international expansion Product & Digital Growth Optimise the digital ecosystem including delivery platforms, web, CRM, loyalty, and customer engagement tools Drive measurable improvements in conversion, basket size, customer frequency, and digital performance Support the delivery of high impact digital initiatives and partnerships Restaurant Technology & IT Operations Own and ensure performance of all in restaurant technology including POS, payments, kitchen systems, and connectivity Manage and maintain the menu change process across the estate Deliver stable, reliable operations across all sites, particularly during peak trading periods Minimise downtime and operational disruption through proactive management and strong support processes Improve operational efficiency through enhanced systems integration and order flow management Partner closely with operations teams to ensure technology supports real time operational excellence Commercial & Business Impact Translate technology investment into measurable commercial outcomes Identify opportunities to improve efficiency, scalability, and customer experience through technology Support wider business growth through data driven decision making and strategic technology implementation Ecosystem, Governance & Delivery Manage key vendors, platforms, MSPs, and integration partners Maintain ownership of technology strategy while ensuring high-quality delivery across projects and operations Balance speed, cost, scalability, and operational effectiveness across all investments Manage technology budgets and investment planning Oversee data compliance, cyber security, and GDPR strategy alongside external specialist partners Lead disaster recovery planning and operational resilience initiatives Leadership & Stakeholder Management Act as a senior leader across the business, partnering closely with operations, marketing, growth, and leadership teams Translate complex technology concepts into clear, commercially focused narratives Drive adoption and engagement across business functions Lead and develop a high-performing technology team across multiple disciplines Work collaboratively with the wider WRI technology team Skills and Experience Required Experience within a top-tier consultancy, digital product environment, or high-growth consumer business Evidence of accelerated progression and high performance within previous roles Strong commercial mindset with a clear understanding of how technology drives revenue and operational efficiency Experience managing technology within a multi-site operational environment Strong structured problem-solving and analytical capabilityExperience of ITIL, ITSM, and ITAM frameworks Experience creating and implementing Disaster Recovery Plans Proven experience delivering large-scale technology projects with budgets exceeding £500k Hands on technical understanding with the ability to balance strategy and execution Excellent communication, stakeholder management, and influencing skills Strong organisational capability with the ability to operate effectively at pace Reliable, flexible, and highly collaborative approach Desirable Skills & Experience Experience within hospitality, retail, QSR, or other high-volume consumer-facing businesses Experience working across digital product, loyalty, CRM, or e commerce ecosystems Experience scaling technology functions within fast-growth businesses Exposure to international or multi-market operational environments What Success Looks Like A clear, high-impact technology roadmap driving growth and operational efficiency Measurable improvements in conversion, ATV, customer frequency, and digital performance Reliable, high-performing in-restaurant technology with minimal operational disruption Improved operational efficiency through better systems integration and automation A scalable, integrated technology ecosystem with reduced complexity Faster delivery of high impact initiatives including loyalty, digital ordering, and strategic partnerships A secure, compliant technology environment with strong cyber security, GDPR adherence, and reduced operational risk Why Wingstop? Holiday Allowance: Enjoy 25 days of annual leave plus bank holidays & your birthday (34 days total) Private Healthcare EV Salary Sacrifice Scheme: Available after 3 months of service Mileage: £0.45p unlimited Welcome Pack: Start your journey with a Wingstop welcome pack Discount Platforms: Access retail, dining, and wellness discounts Flexible Pay Options: Wagestream access to earned wages Exceptional Training & Onboarding: Structured onboarding programme tailored to your role Career Development: Training and growth opportunities across the business Recognition & Celebrations: Semi-annual conferences and team events Benefits Platform: E-learning, lifestyle savings, and wellbeing resources Flexible Work Culture: Hybrid working and flexibility to shape your role Exclusive Discounts: 20-50% off when dining with friends and family Commitment to Diversity and Inclusion We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you. If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour! AI Disclaimer AI can be a useful tool - and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet.
Head of Technology Location: Maple Street - 4 days per week onsite (Maple Street, London) Salary: £100k + Bonus + Equity Scheme + Benefits Reporting to: Chief Growth Officer About Us At Wingstop, we're not just in the chicken business, we're in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we've got the accolades to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo's Restaurant of the Year). But our mission remains simple: BRING THE FLAVOUR. Here at Wingstop, it's all about the people, the passion, and the energy. We're more than just wings, we're a fast-moving, fun, and inclusive team where everyone's voice is heard, growth is encouraged, and effort is recognised. From day one, you'll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift. We are looking for an exceptional, high-potential technology leader to join Wingstop UK & Ireland at a pivotal stage of growth. This is a rare opportunity to step into a highly visible leadership role with genuine ownership across digital growth, restaurant technology, and operational systems as we continue to scale rapidly across the UK and beyond. Role Overview The Head of Technology will lead and implement Wingstop UK & Ireland's technology strategy, building a scalable, integrated, product-led ecosystem that supports both commercial growth and operational excellence. Technology is a core commercial lever at Wingstop. This role will directly influence customer conversion, average transaction value (ATV), frequency, and customer lifetime value, while also ensuring reliable and scalable restaurant technology operations across a growing estate. The successful candidate will combine strategic thinking with hands on execution, balancing innovation with operational robustness in a fast paced, high growth environment. Key Responsibilities: Technology Strategy & Roadmap Lead and implement a clear, ambitious technology strategy aligned to business growth objectives Build and manage a focused, high-impact roadmap with strong prioritisation Design scalable technology solutions to support multi site, multi channel operations and future international expansion Product & Digital Growth Optimise the digital ecosystem including delivery platforms, web, CRM, loyalty, and customer engagement tools Drive measurable improvements in conversion, basket size, customer frequency, and digital performance Support the delivery of high impact digital initiatives and partnerships Restaurant Technology & IT Operations Own and ensure performance of all in restaurant technology including POS, payments, kitchen systems, and connectivity Manage and maintain the menu change process across the estate Deliver stable, reliable operations across all sites, particularly during peak trading periods Minimise downtime and operational disruption through proactive management and strong support processes Improve operational efficiency through enhanced systems integration and order flow management Partner closely with operations teams to ensure technology supports real time operational excellence Commercial & Business Impact Translate technology investment into measurable commercial outcomes Identify opportunities to improve efficiency, scalability, and customer experience through technology Support wider business growth through data driven decision making and strategic technology implementation Ecosystem, Governance & Delivery Manage key vendors, platforms, MSPs, and integration partners Maintain ownership of technology strategy while ensuring high-quality delivery across projects and operations Balance speed, cost, scalability, and operational effectiveness across all investments Manage technology budgets and investment planning Oversee data compliance, cyber security, and GDPR strategy alongside external specialist partners Lead disaster recovery planning and operational resilience initiatives Leadership & Stakeholder Management Act as a senior leader across the business, partnering closely with operations, marketing, growth, and leadership teams Translate complex technology concepts into clear, commercially focused narratives Drive adoption and engagement across business functions Lead and develop a high-performing technology team across multiple disciplines Work collaboratively with the wider WRI technology team Skills and Experience Required Experience within a top-tier consultancy, digital product environment, or high-growth consumer business Evidence of accelerated progression and high performance within previous roles Strong commercial mindset with a clear understanding of how technology drives revenue and operational efficiency Experience managing technology within a multi-site operational environment Strong structured problem-solving and analytical capabilityExperience of ITIL, ITSM, and ITAM frameworks Experience creating and implementing Disaster Recovery Plans Proven experience delivering large-scale technology projects with budgets exceeding £500k Hands on technical understanding with the ability to balance strategy and execution Excellent communication, stakeholder management, and influencing skills Strong organisational capability with the ability to operate effectively at pace Reliable, flexible, and highly collaborative approach Desirable Skills & Experience Experience within hospitality, retail, QSR, or other high-volume consumer-facing businesses Experience working across digital product, loyalty, CRM, or e commerce ecosystems Experience scaling technology functions within fast-growth businesses Exposure to international or multi-market operational environments What Success Looks Like A clear, high-impact technology roadmap driving growth and operational efficiency Measurable improvements in conversion, ATV, customer frequency, and digital performance Reliable, high-performing in-restaurant technology with minimal operational disruption Improved operational efficiency through better systems integration and automation A scalable, integrated technology ecosystem with reduced complexity Faster delivery of high impact initiatives including loyalty, digital ordering, and strategic partnerships A secure, compliant technology environment with strong cyber security, GDPR adherence, and reduced operational risk Why Wingstop? Holiday Allowance: Enjoy 25 days of annual leave plus bank holidays & your birthday (34 days total) Private Healthcare EV Salary Sacrifice Scheme: Available after 3 months of service Mileage: £0.45p unlimited Welcome Pack: Start your journey with a Wingstop welcome pack Discount Platforms: Access retail, dining, and wellness discounts Flexible Pay Options: Wagestream access to earned wages Exceptional Training & Onboarding: Structured onboarding programme tailored to your role Career Development: Training and growth opportunities across the business Recognition & Celebrations: Semi-annual conferences and team events Benefits Platform: E-learning, lifestyle savings, and wellbeing resources Flexible Work Culture: Hybrid working and flexibility to shape your role Exclusive Discounts: 20-50% off when dining with friends and family Commitment to Diversity and Inclusion We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you. If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour! AI Disclaimer AI can be a useful tool - and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet.
Wingstop - Head Office
Be Part of Something Big About Us At Wingstop, we're not just in the chicken business, we're in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we've got the accolades to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo's Restaurant of the Year). But our mission remains simple: BRING THE FLAVOUR. Here at Wingstop, it's all about the people, the passion, and the energy. We're more than just wings, we're a fast-moving, fun, and inclusive team where everyone's voice is heard, growth is encouraged, and effort is recognised. From day one, you'll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift. The Role At Wingstop, we're all about flavour, energy, and creating an unbeatable experience, both for our guests and our people. As we continue to grow across the UK, we're looking for an Internal Communications Manager to keep our teams connected, informed, and inspired. This role is all about bringing our voice to life across restaurants and support teams, making sure the right messages land in the right way, at the right time. You'll play a key role in building a strong sense of community across our national team, keeping comms simple, engaging, and true to who we are. Key Responsibilities Internal Communications Own the end-to-end delivery of internal communications: creation, proof reading, templating, and archiving of content Manage and continuously improve internal communication templates to ensure consistency and clarity across the business Oversee and manage "The Sauce" internal engagement app, including content planning, cross-functional collaboration, and third-party provider management Lead the planning and delivery of organisational announcements, ensuring messaging is clear, timely, and appropriately archived Produce and distribute regular and ad-hoc bulletins, including urgent communications when required Develop and manage 6-12 week forward communication plans aligned to business priorities Support and lead key internal communication projects (e.g. engagement survey communications, change programmes) Develop posters, noticeboards, toolkits etc to support frontline teams Stakeholder Management and Collaboration Manage relationships with internal stakeholders and external contractors to deliver effective communication solutions Partner with People/HR teams to review and quality-check employee communications (e.g. pay, policy updates), ensuring clarity and consistency Hold departments to account on ensuring internal comms content is provided in a timely manner to support messages landing with teams across the business Innovating Communications for a Multi-Generational, Diverse National Workforce Create inclusive, accessible communications for a diverse, multi-generational workforce. Use digital and traditional channels to maximise reach and engagement. Tailor clear, relevant messages by audience, role and channel. Maintain an authentic, human and purposeful tone of voice. Encourage feedback, dialogue and employee voice. Build community by sharing stories, recognising achievements and highlighting diverse perspectives. Use data and feedback to continuously improve communications. Keep up with emerging tools and trends to support innovation. Candidate Requirements Experience in internal communications, employee engagement or similar, ideally in retail, hospitality or multi-site businesses. Creative communicator who can bring messages to life across written, visual and digital formats. Able to create engaging content for diverse audiences, including frontline, regional and support teams. Strong storyteller with a good eye for content people want to read, watch and engage with. Confident using video, basic design, social-style content, apps and email. Comfortable testing new formats to improve reach, relevance and impact. Able to adapt communication style to feel human, energetic and true to the brand Highly organised, able to manage multiple projects and stakeholders at pace. Focused on connection, culture and making communications feel human, not corporate. Benefits Wingstop UK is committed to investing in and rewarding our people. Benefits include: Welcome Pack - A personalised introduction to Wingstop. Enhanced Annual Leave - 25 days plus bank holidays. Paid Birthday Leave - Take the day off to celebrate you. Private Healthcare (for you & dependents) - Including Vitality at Work benefits. Family Support - Enhanced maternity and paternity leave. Professional Development - Access to e-learning and career progression opportunities. Recognition & Team Events - Semi-annual company conferences and social gatherings. Flexible Work Culture - WFH policy. Employee Discounts - 20-50% off Wingstop dining for friends and family. Retail & Lifestyle Discounts - Exclusive savings on a range of brands. Flexible Pay Options - Wagestream access for on-demand earnings. Apprenticeships & Development - Learn while you earn with fully supported programmes. Anniversary Awards - Celebrate milestones with us in style. Commitment to Diversity & Inclusion Wingstop UK is proud to foster a diverse and inclusive workplace. We believe in equal opportunities and strive to create an environment where everyone feels valued, respected, and supported. If you require reasonable adjustments during the recruitment process, please let us know - we're happy to accommodate your needs.
Be Part of Something Big About Us At Wingstop, we're not just in the chicken business, we're in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we've got the accolades to prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo's Restaurant of the Year). But our mission remains simple: BRING THE FLAVOUR. Here at Wingstop, it's all about the people, the passion, and the energy. We're more than just wings, we're a fast-moving, fun, and inclusive team where everyone's voice is heard, growth is encouraged, and effort is recognised. From day one, you'll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift. The Role At Wingstop, we're all about flavour, energy, and creating an unbeatable experience, both for our guests and our people. As we continue to grow across the UK, we're looking for an Internal Communications Manager to keep our teams connected, informed, and inspired. This role is all about bringing our voice to life across restaurants and support teams, making sure the right messages land in the right way, at the right time. You'll play a key role in building a strong sense of community across our national team, keeping comms simple, engaging, and true to who we are. Key Responsibilities Internal Communications Own the end-to-end delivery of internal communications: creation, proof reading, templating, and archiving of content Manage and continuously improve internal communication templates to ensure consistency and clarity across the business Oversee and manage "The Sauce" internal engagement app, including content planning, cross-functional collaboration, and third-party provider management Lead the planning and delivery of organisational announcements, ensuring messaging is clear, timely, and appropriately archived Produce and distribute regular and ad-hoc bulletins, including urgent communications when required Develop and manage 6-12 week forward communication plans aligned to business priorities Support and lead key internal communication projects (e.g. engagement survey communications, change programmes) Develop posters, noticeboards, toolkits etc to support frontline teams Stakeholder Management and Collaboration Manage relationships with internal stakeholders and external contractors to deliver effective communication solutions Partner with People/HR teams to review and quality-check employee communications (e.g. pay, policy updates), ensuring clarity and consistency Hold departments to account on ensuring internal comms content is provided in a timely manner to support messages landing with teams across the business Innovating Communications for a Multi-Generational, Diverse National Workforce Create inclusive, accessible communications for a diverse, multi-generational workforce. Use digital and traditional channels to maximise reach and engagement. Tailor clear, relevant messages by audience, role and channel. Maintain an authentic, human and purposeful tone of voice. Encourage feedback, dialogue and employee voice. Build community by sharing stories, recognising achievements and highlighting diverse perspectives. Use data and feedback to continuously improve communications. Keep up with emerging tools and trends to support innovation. Candidate Requirements Experience in internal communications, employee engagement or similar, ideally in retail, hospitality or multi-site businesses. Creative communicator who can bring messages to life across written, visual and digital formats. Able to create engaging content for diverse audiences, including frontline, regional and support teams. Strong storyteller with a good eye for content people want to read, watch and engage with. Confident using video, basic design, social-style content, apps and email. Comfortable testing new formats to improve reach, relevance and impact. Able to adapt communication style to feel human, energetic and true to the brand Highly organised, able to manage multiple projects and stakeholders at pace. Focused on connection, culture and making communications feel human, not corporate. Benefits Wingstop UK is committed to investing in and rewarding our people. Benefits include: Welcome Pack - A personalised introduction to Wingstop. Enhanced Annual Leave - 25 days plus bank holidays. Paid Birthday Leave - Take the day off to celebrate you. Private Healthcare (for you & dependents) - Including Vitality at Work benefits. Family Support - Enhanced maternity and paternity leave. Professional Development - Access to e-learning and career progression opportunities. Recognition & Team Events - Semi-annual company conferences and social gatherings. Flexible Work Culture - WFH policy. Employee Discounts - 20-50% off Wingstop dining for friends and family. Retail & Lifestyle Discounts - Exclusive savings on a range of brands. Flexible Pay Options - Wagestream access for on-demand earnings. Apprenticeships & Development - Learn while you earn with fully supported programmes. Anniversary Awards - Celebrate milestones with us in style. Commitment to Diversity & Inclusion Wingstop UK is proud to foster a diverse and inclusive workplace. We believe in equal opportunities and strive to create an environment where everyone feels valued, respected, and supported. If you require reasonable adjustments during the recruitment process, please let us know - we're happy to accommodate your needs.