Ems-Inc.

IT Service Desk Engineer Department: IT Employment Type: Permanent - Full Time Location: London Description We are looking for a technically capable 2nd Line Service Desk Engineer to join our IT team, supporting both retail stores and head office users in a fast-paced and evolving environment. We are looking for someone who enjoys troubleshooting, diagnosing root causes, and resolving real technical issues, not just following scripts. You will be part of a collaborative Service Desk, working closely with infrastructure and store technology teams. This is an excellent opportunity for someone who wants to build strong technical foundations and progress into 3rd line or specialist roles. Key Responsibilities Providing first and second-line support across retail stores and head office (Windows, M365, EPOS, networks) Diagnosing and resolving technical issues end-to-end Windows OS issues (performance, profile corruption, updates) Office 365 (Outlook, Exchange, Teams, authentication) Active Directory / Azure Entra (users, permissions, group policies) Networking issues (DNS, DHCP, VPN, connectivity problems) Troubleshooting real-world problems, not just logging tickets Identifying root cause vs applying quick fixes Using logs, tools, and systematic troubleshooting methods Supporting store technology (EPOS systems, printers, network hardware) Managing and prioritising multiple incidents with clear ownership Escalating issues with meaningful technical context and findings Contributing to knowledge base articles and improving processes Supporting onboarding, device builds, and user training where required We would like to meet someone who is We're not looking for someone who has memorised definitions - we want someone who can break down and solve problems logically. Technical Skills (Core Requirements) Minimum 2+ years in a Service Desk / Desktop Support role Strong working knowledge of: Windows 10/11 troubleshooting (Active Directory: user admin, permissions, GPO basics) Microsoft 365 (Exchange, Outlook, Teams issues) Basic networking concepts and troubleshooting DNS, DHCP, IP addressing, VPNs Experience diagnosing issues such as: User can't access a system, where do you start? Device connected to Wi-Fi but no internet Outlook not syncing or sending emails Technical Mindset (What sets you apart) Able to explain how things work (not just what they are) Comfortable troubleshooting step-by-step: Identifying symptoms Testing hypotheses Isolating root cause Understands when to go deeper vs escalate Curious and proactive - not reliant on scripts Desirable (Not essential, but strong advantage) Experience in a retail or multi-site environment Exposure to: Azure / Entra ID Endpoint management (Intune, SCCM) EPOS or store systems Basic PowerShell or scripting knowledge Experience working with ITSM tools (e.g. Jira, ServiceNow) How We Assess Candidates Our interview process focuses on real-world troubleshooting, not textbook answers. You should be comfortable: Talking through how you would diagnose issues step-by-step Explaining past problems you've solved Demonstrating your understanding, not just definitions What You'll Get Exposure to a wide range of technologies across retail and corporate environments Support to develop into 2nd/3rd line or specialist roles A team that values problem-solving, ownership, and continuous improvement Benefits Competitive salary and benefits package Hybrid working, 3 days in London based office & 2 working from home Holiday allowance 50% staff discount & 25% for family and friends Pension scheme

Ems-Inc. is seeking an IT Core Systems Engineer to design and support resilient infrastructure platforms in London. This permanent full-time role emphasizes modernising hybrid infrastructures and enhancing core systems while ensuring high availability and security. You will manage projects aimed at improving identity services and cloud alignment, lead disaster recovery initiatives, and create operational documentation. Experience with enterprise infrastructure in hybrid environments is essential.

IT Core Systems Engineer Application Deadline: 30 June 2026 Department: IT Employment Type: Permanent - Full Time Location: London Description We are looking for an experienced Core Systems Engineer to help design, deliver, and support infrastructure platforms that are highly available, secure, and resilient. This role is focused on infrastructure modernisation and project delivery, covering hybrid infrastructure, identity services, datacentre operations, resilience, and platform improvement initiatives. You will play a key role in shaping the future direction of our core systems as we continue evolving towards a more modern, secure, and cloud-aligned technology estate. While there is an element of BAU support and operational ownership, the role is primarily centred around delivering strategic infrastructure improvements and engineering-led projects. Key Responsibilities Delivering projects to improve identity, infrastructure, and core systems architecture, following modern security and operational best practices. Leading infrastructure modernisation initiatives, including service migrations, platform improvements, and resilience enhancements Designing, implementing, and validating disaster recovery and failover solutions across core systems Owning and maintaining core infrastructure platforms across hybrid and datacentre environments Supporting the business transition towards modern infrastructure and cloud-aligned services Producing and maintaining high-quality technical documentation, standards, and operational procedures Acting as an escalation point for complex 3rd line infrastructure issues where required Contributing to platform stability, security, scalability, and operational resilience across the wider estate Mandatory Experience Identity platform redesign, migration, consolidation, or security hardening initiatives Designing and testing disaster recovery and failover processes within production environments Delivering or contributing to security-focused infrastructure initiatives Supporting and improving enterprise infrastructure platforms across hybrid environments

UK Team Leader 24h (Availability, 5 days per week) Application Deadline: 25 June 2026 Department: UK Retail Employment Type: Permanent - Part Time Location: Aylesbury (AYL) Compensation: £13.32 / hour Description Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you! We're looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer. Key Responsibilities Leadership & Team Development Foster a collaborative and supportive team environment, uniting colleagues around shared goals. Drive continuous growth by coaching, training, and mentoring your team. Keep your team informed and engaged through clear, open communication. Empower your team with up-to-date product knowledge to meet customer needs confidently. Operational Excellence Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day. Oversee daily store operations, including opening and closing duties, to ensure smooth workflows. Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike. Prioritise Health & Safety, safeguarding the wellbeing of your team and customers. Sales & Performance Motivate your team to meet and exceed sales targets and KPIs. Identify growth opportunities for team members and suggest strategies for their development. Customer Experience Set the standard for exceptional customer service and ensure it's delivered consistently. Resolve customer concerns promptly and professionally, creating memorable shopping experiences. Represent the Mountain Warehouse brand with enthusiasm and professionalism. Build connections within the local community, enhancing the store's personal and welcoming atmosphere. We would love to meet someone who is Passionate about delivering outstanding customer service. A confident and reliable motivator, with a talent for inspiring others. Experienced in all areas of retail, from stock control to visual merchandising. A strong communicator who can engage at all levels and provide constructive feedback. Proactive and results-driven, with a track record of setting and achieving goals. Approachable, trustworthy, and a natural team player. Skilled at problem-solving within company guidelines and policies. What's in it for you? Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance 28 days annual leave, including Bank Holidays Access to Employee Assistance Programme, and a Colleague Hardship Scheme Generous Colleague Referral Incentive Auto-enrolment Pension scheme A stable, successful and supported environment Length of service awards You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change! INDAR1

Ems-Inc. in Aylesbury is searching for a passionate Team Leader for their retail operations. The role involves guiding a vibrant team, exceeding sales targets, and providing exceptional customer experiences. Candidates should have retail experience and skills in leadership, customer service, and problem-solving. The part-time position offers a competitive wage along with bonuses and other benefits.

Ems-Inc. is looking for a Senior Full Stack Developer with extensive experience in C#, React, and TypeScript. The role involves working remotely with the Retail Development team on custom applications for store devices, administration, and ePOS solutions. Successful candidates will have a minimum of 6 years of C# experience and be proficient in database management. Benefits include a competitive salary, remote working, and staff discounts.