Hillingdon Manor School

Outcomes First Group is seeking an IT Support Field Engineer to join the Group IT team. This field-based role covers the South West region, providing 2nd/3rd line support across schools, services and offices. You will work with varied technologies, managing AD, M365/Azure, devices, and security while travelling to sites as needed. An ITIL background and customer-focused approach are essential.

Job Title: Applications Manager Location: UK Working Pattern: 37.5 hours per week Hybrid (occasional travel required) Salary: £42,000 per annum Contract: Permanent, Full Time Please note: UK applicants only No sponsorship available About us Outcomes First Group is the UK's largest independent provider of specialist education and care. We deliver personalised, research led support that helps every child thrive. About the Role This role sits within the Group Applications team and plays a key role in shaping and supporting the organisation's applications strategy. You will oversee the implementation, configuration and ongoing management of SaaS applications across the business, ensuring systems are fit for purpose, well integrated and aligned to both group standards and local requirements. You'll work closely with internal stakeholders and external suppliers to ensure applications are optimised, users are supported, and systems continue to evolve in line with business needs. Key Responsibilities Applications Management & Strategy Support the ongoing development and optimisation of the group applications landscape Assess existing systems to ensure they remain aligned to business needs Support the selection and implementation of new applications where required Contribute to the wider applications strategy, focusing on continuous improvement Systems, Integration & Data Ensure SaaS applications are effectively integrated with internal systems and data platforms Work with stakeholders to support data quality, consistency and accessibility Ensure systems operate in line with regulatory, legal and security requirements Produce multi case models (base, downside, upside) to assess cash flow, liquidity and financial resilience User Support & Stakeholder Engagement Provide support to end users, promoting best practice and effective use of systems Act as a key interface between the business and third party suppliers Translate technical information into clear, user friendly guidance Delivery, Maintenance & Improvement Support the delivery of product roadmaps, including enhancements and new features Maintain documentation, processes and standards across applications Coordinate system upgrades, maintenance and issue resolution Identify opportunities to improve performance, efficiency and user experience Experience, Skills & Qualifications Experience in an Applications Manager or similar role within a SaaS or systems environment Experience managing the full application lifecycle (requirements through to implementation and support) Strong stakeholder management skills, with the ability to work across technical and non technical teams Experience supporting system configuration, troubleshooting and end user issues Strong organisational, communication and problem solving skills Customer focused mindset with a commitment to service quality Familiarity with Agile or project management methodologies Experience with education systems (e.g. MIS, safeguarding or assessment platforms) Experience with CRM systems Understanding of system integration, data flows or data platforms Why Join Us? You'll be joining a growing organisation where technology plays a key role in delivering positive outcomes for children and young people. As part of our central team, you'll have the opportunity to shape how systems are used across the Group, working closely with stakeholders to drive efficiency, innovation and continuous improvement. Life Assurance Pension scheme with flexible contribution options "Your Wellbeing Matters" - mental and physical health support Family Growth Support, including enhanced maternity and paternity leave Flexible benefits via Vista (Cycle to Work, Electric Car Scheme, discounts, critical illness cover, and more) We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS check. We are an Equal Opportunities Employer. We reserve the right to close the vacancy early if a high volume of suitable applications is received. Outcomes First Group is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed, we do not accept liability for any loss of earnings or costs incurred due to delays or changes in compliance processes. All stages are subject to safeguarding checks and statutory requirements, which may affect timescales. Closing date: Wednesday, 5th August 2026 Hours: 37.5 hours per week, Monday to Friday

Outcomes First Group is seeking an Applications Manager to oversee the implementation, configuration and ongoing management of SaaS applications across the organisation. You will collaborate with stakeholders and suppliers to ensure systems are well-integrated, fit for purpose and aligned to group and local requirements. You'll drive application strategy, support data quality and security, and manage system upgrades while ensuring excellent end-user support and documentation across the group's

Hillingdon Manor School is seeking an experienced IT Support Field Engineer to provide 2nd/3rd line support across multiple sites in South London, with travel to different campus locations. You will assist with incidents, service requests, and problem resolution, escalating where necessary, and support technology rollouts and investigations. The role requires 3-5 years of related experience, strong knowledge of desktop/server platforms, networking, virtualization, and cloud solutions, plus