Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected. What it's really like here The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere -not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won't feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here -and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn't protect thinking and getting it right matters more than being right. Ego doesn't perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft -the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn't for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development. What you'll do: Deliver top-notch customer service by resolving technical issues and keeping customers in the loop Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi Fi APs Use tools such as Solarwinds and Extreme XIQ to track down problems Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed Assist with hardware and vendor management, ensuring swift resolution of faults What you'll need to apply: At least 1 years' support experience in a busy, customer focused service desk or NOC environment Solid understanding of LAN/WAN technologies A networking qualification like CCNA (or working towards it) is a big plus Strong communication - clear, calm and customer focused Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis Ability to obtain BPSS, SC, and NPPV3 clearance for this role Perks of the role: You'll bag a fantastic base salary of £28,000 - £36,000 33 days holiday (including bank holidays) Private medical insurance, enhanced pension, income protection & life assurance Learning and development - absolutely! Dog friendly office The nitty gritty: Full time, 37.5 hours per week, Monday to Friday (shifts of 7 3:30 / 9 5:30 & 10:30 7) A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours Office based role Who Are Convergence Group? At Convergence Group, we break free from corporate red tape as a privately owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, Wi Fi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us. Where A Players come to make a difference If you like solving problems, learning fast and making a real impact - this one's got your name on it. Apply now and shape the future of connectivity. £28,000 to £36,000 per year plus additional benefits.
08/06/2026
Full time
Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected. What it's really like here The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere -not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won't feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here -and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn't protect thinking and getting it right matters more than being right. Ego doesn't perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft -the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn't for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development. What you'll do: Deliver top-notch customer service by resolving technical issues and keeping customers in the loop Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi Fi APs Use tools such as Solarwinds and Extreme XIQ to track down problems Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed Assist with hardware and vendor management, ensuring swift resolution of faults What you'll need to apply: At least 1 years' support experience in a busy, customer focused service desk or NOC environment Solid understanding of LAN/WAN technologies A networking qualification like CCNA (or working towards it) is a big plus Strong communication - clear, calm and customer focused Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis Ability to obtain BPSS, SC, and NPPV3 clearance for this role Perks of the role: You'll bag a fantastic base salary of £28,000 - £36,000 33 days holiday (including bank holidays) Private medical insurance, enhanced pension, income protection & life assurance Learning and development - absolutely! Dog friendly office The nitty gritty: Full time, 37.5 hours per week, Monday to Friday (shifts of 7 3:30 / 9 5:30 & 10:30 7) A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours Office based role Who Are Convergence Group? At Convergence Group, we break free from corporate red tape as a privately owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, Wi Fi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us. Where A Players come to make a difference If you like solving problems, learning fast and making a real impact - this one's got your name on it. Apply now and shape the future of connectivity. £28,000 to £36,000 per year plus additional benefits.
Convergence Group is seeking a 1st Line NOC Engineer in Solihull to provide top-notch customer service while troubleshooting technical issues. With a focus on LAN/WAN connectivity, you will collaborate with field engineers, manage incidents, and utilize tools like ServiceNow and Solarwinds. The role offers a salary between £28,000 and £36,000, along with 33 days holiday, medical insurance, and development opportunities.
08/06/2026
Full time
Convergence Group is seeking a 1st Line NOC Engineer in Solihull to provide top-notch customer service while troubleshooting technical issues. With a focus on LAN/WAN connectivity, you will collaborate with field engineers, manage incidents, and utilize tools like ServiceNow and Solarwinds. The role offers a salary between £28,000 and £36,000, along with 33 days holiday, medical insurance, and development opportunities.
Convergence Group is looking for a Service Delivery Manager to enhance customer experiences with our LAN and WAN services. This role requires strong customer service and relationship management skills. As a leader, you'll drive service performance reviews and improvement plans, ensuring customers are satisfied and engaged. The position offers a salary between £40,000 to £60,000 per year, along with benefits including private medical and hybrid working arrangements.
01/06/2026
Full time
Convergence Group is looking for a Service Delivery Manager to enhance customer experiences with our LAN and WAN services. This role requires strong customer service and relationship management skills. As a leader, you'll drive service performance reviews and improvement plans, ensuring customers are satisfied and engaged. The position offers a salary between £40,000 to £60,000 per year, along with benefits including private medical and hybrid working arrangements.
Convergence Group is seeking a Solutions Architect in Solihull to design tailored WAN and LAN solutions while partnering with sales teams. The ideal candidate has over 5 years of experience in technical pre-sales support, particularly with Cisco and Fortinet technologies. This role offers a salary range of £65,000 to £88,000, hybrid working options, and a comprehensive benefits package. We value innovation and provide an environment where you can thrive and make a real impact, driving customer success through technical excellence.
31/05/2026
Full time
Convergence Group is seeking a Solutions Architect in Solihull to design tailored WAN and LAN solutions while partnering with sales teams. The ideal candidate has over 5 years of experience in technical pre-sales support, particularly with Cisco and Fortinet technologies. This role offers a salary range of £65,000 to £88,000, hybrid working options, and a comprehensive benefits package. We value innovation and provide an environment where you can thrive and make a real impact, driving customer success through technical excellence.
At Convergence Group, we've spent the last 20+ years building a business driven by ambition, innovation, and exceptional people. We design and manage enterprise WAN, LAN, WiFi and Security solutions for some of the UK's most demanding organisations - and we're growing fast. Now we're looking for a Solutions Architect to play a key role in shaping customer outcomes and driving technical excellence across our business. What it's really like here The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won't feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn't protect thinking and getting it right matters more than being right. Ego doesn't perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn't for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development. What you'll do as our Solutions Architect: Design tailored LAN & WAN solutions that fit perfectly with our product set. Partner with Sales & Account teams to understand customer needs, attend meetings and reviews, and bring the tech know-how that helps close deals. Lead technical conversations with customers - simplifying complexity and building trust Produce professional documentation like SOWs, HLDs, and schematics that stand up to scrutiny. Work cross-functionally with Sales, Service Delivery, and Account Management teams to win new business, support renewals and keep current customers happy. Track and manage activity in our CRM and contribute to a pipeline worth over £1m Gross Margin each year. Optimise every solution so it's profitable, reliable, and built to deliver long-lasting value. What we're looking for: 5+ years as a Solutions Architect (or similar) working closely with customers in the sales cycle A background in technical pre-sales support in Managed WAN/LAN Services, ideally with Cisco, Extreme, or Fortinet tech under your belt Experience in network design, bespoke customer solutions and documentation WAN know-how: Leased Lines, Carrier Ethernet, EFM, xDSL LAN knowledge across DC, core, aggregation, and access layers Up-to-date skills in SDN, SD-WAN, NFV, and network virtualisation Wi Fi wisdom: CAPWAP, WPA, 802.1X, mesh and controllers Strong communication skills - you know how to talk to humans, not just switches UK driving licence & ability to pass BPSS and other clearance checks What's in it for you? Salary: £65-88,000+ commission + car allowance for experienced A-players Time off: 33 days holiday including bank holidays Benefits: Private medical, enhanced pension, income protection & life assurance. Balance: Flexible core hours + hybrid working (2 days a month in our Solihull office). Perks: Dog friendly office - yes really! Who are Convergence Group? At Convergence Group, we break free from corporate red tape as a privately owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us. Where A-players come to make a difference Our Solutions Architects aren't just network designers - they're trusted advisors, problem solvers, and customer champions. If you're ready to flex your tech muscles, build great relationships, and leave your mark on the future of connectivity, we'd love to talk. Solutions Architect £65,000 to £88,000 per year plus additional benefits
31/05/2026
Full time
At Convergence Group, we've spent the last 20+ years building a business driven by ambition, innovation, and exceptional people. We design and manage enterprise WAN, LAN, WiFi and Security solutions for some of the UK's most demanding organisations - and we're growing fast. Now we're looking for a Solutions Architect to play a key role in shaping customer outcomes and driving technical excellence across our business. What it's really like here The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won't feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn't protect thinking and getting it right matters more than being right. Ego doesn't perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn't for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development. What you'll do as our Solutions Architect: Design tailored LAN & WAN solutions that fit perfectly with our product set. Partner with Sales & Account teams to understand customer needs, attend meetings and reviews, and bring the tech know-how that helps close deals. Lead technical conversations with customers - simplifying complexity and building trust Produce professional documentation like SOWs, HLDs, and schematics that stand up to scrutiny. Work cross-functionally with Sales, Service Delivery, and Account Management teams to win new business, support renewals and keep current customers happy. Track and manage activity in our CRM and contribute to a pipeline worth over £1m Gross Margin each year. Optimise every solution so it's profitable, reliable, and built to deliver long-lasting value. What we're looking for: 5+ years as a Solutions Architect (or similar) working closely with customers in the sales cycle A background in technical pre-sales support in Managed WAN/LAN Services, ideally with Cisco, Extreme, or Fortinet tech under your belt Experience in network design, bespoke customer solutions and documentation WAN know-how: Leased Lines, Carrier Ethernet, EFM, xDSL LAN knowledge across DC, core, aggregation, and access layers Up-to-date skills in SDN, SD-WAN, NFV, and network virtualisation Wi Fi wisdom: CAPWAP, WPA, 802.1X, mesh and controllers Strong communication skills - you know how to talk to humans, not just switches UK driving licence & ability to pass BPSS and other clearance checks What's in it for you? Salary: £65-88,000+ commission + car allowance for experienced A-players Time off: 33 days holiday including bank holidays Benefits: Private medical, enhanced pension, income protection & life assurance. Balance: Flexible core hours + hybrid working (2 days a month in our Solihull office). Perks: Dog friendly office - yes really! Who are Convergence Group? At Convergence Group, we break free from corporate red tape as a privately owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us. Where A-players come to make a difference Our Solutions Architects aren't just network designers - they're trusted advisors, problem solvers, and customer champions. If you're ready to flex your tech muscles, build great relationships, and leave your mark on the future of connectivity, we'd love to talk. Solutions Architect £65,000 to £88,000 per year plus additional benefits
Convergence Group in the UK is seeking a Project Manager with over 5 years' experience in IT or Telecoms to oversee complex projects across LAN, WAN, and SD-WAN solutions. The ideal candidate will drive outcomes, manage budgets, and coordinate stakeholders effectively. The role offers a salary range of £60,000 to £75,000, hybrid working conditions, and benefits such as private medical insurance and enhanced pension contributions.
20/05/2026
Full time
Convergence Group in the UK is seeking a Project Manager with over 5 years' experience in IT or Telecoms to oversee complex projects across LAN, WAN, and SD-WAN solutions. The ideal candidate will drive outcomes, manage budgets, and coordinate stakeholders effectively. The role offers a salary range of £60,000 to £75,000, hybrid working conditions, and benefits such as private medical insurance and enhanced pension contributions.