De Fontenay LTD

We're looking for someone to take ownership of the operational backbone behind our development and support teams. Not a coder. Not a CTO. Someone who makes the machinery run - the people, the processes, the infrastructure, the compliance - so our talented developers can focus on what they do best: building brilliant work for our clients. This is a new role for Laser Red, and it's a big one. You'll sit in our Management Team, line manage our development and support teams, and be directly responsible for how our technical function operates day to day. If you're the kind of person who bridges the gap between technical teams and the wider business - someone who's equally comfortable in a 1:1 with a developer and a strategy meeting with directors - we want to hear from you. Full time, permanent position (35 hours a week) Location Hybrid - work from our Lincoln or Grimsby offices, or from home. (Must be a UK resident with a valid driving licence) Why This Role Exists As Laser Red has grown, our Lead Developers have taken on more and more management responsibility alongside their technical work. It's meant less time coding, less time mentoring, and less time doing the things they're genuinely brilliant at. This role fixes that. You'll take on the people management, operational oversight, and cross department coordination so our technical leads can get back to leading technically - setting standards, reviewing code, mentoring the team, and building great solutions. You don't need to be a web developer. You need to be a strong manager with a technical operations background who can earn the trust of a skilled team, bring structure without bureaucracy, and make things run better. What You'll Be Responsible For People management and team development. You'll line manage our development team of around 10 people (including our Lead Backend and Lead Frontend Developers) plus our Support Manager and their team. That means regular 1:1s, performance reviews, career development conversations, recruitment, onboarding, and being the person who handles the day to day people stuff - workload concerns, conflict resolution, wellbeing. You'll be their voice in the Management Team. Capacity planning and resource allocation. Making sure the right people are working on the right things at the right time. You'll own our internal scheduling and capacity tools, coordinate with Project Managers on project handovers, and keep an eye on utilisation - flagging burnout risks or gaps before they become problems. Infrastructure and hosting. We manage hosting across multiple providers for 150+ client websites. You'll own the hosting estate - performance, uptime, cost optimisation - and drive migration projects as we improve our infrastructure. You'll work alongside our senior developers on technical architecture decisions; they own the direction, you own the operations and execution. Security, compliance and governance. Cyber Essentials certification, GDPR compliance, accessibility standards, AI usage policy governance, and regular security reviews. You'll own the compliance posture for the business and liaise with external assessors and auditors as needed. R&D, innovation and continuous improvement. This is where it gets interesting. We want someone who's naturally curious about better ways of working - someone who'll research new tools, trial AI applications, evaluate emerging technologies, and then actually implement them across the team. Not just ideas, but execution. Training, rollout, adoption. You'll champion our innovation time and make sure it delivers real value back to the business. Tooling, systems and technical debt. We have internal tools for estimation, scheduling, and time tracking that need day to day management and adoption. You'll also own the technical debt backlog - the housekeeping that keeps our infrastructure clean and our projects maintainable. Documentation standards, staging site hygiene, repository management, backup cleanup. Reporting and data. Build and maintain operational dashboards that give leadership clear visibility on infrastructure costs, team utilisation, hosting profitability, and technical health. Not vanity metrics - useful data that drives decisions. Client facing technical advisory. Where the opportunity arises, you'll support our Account Managers on client conversations that involve digital systems, process improvement, or operational efficiency. Particularly with manufacturing, engineering, and industrial clients, your operational and systems expertise adds genuine commercial value. How This Role Works We want to be transparent about how this fits into the team. Our Lead Developers retain all technical authority. They own code standards, architecture decisions, code review, technical mentoring, and tooling choices. They're the people who decide how things are built and whether the quality is right. You own the operational layer around them. People management, resource planning, processes, infrastructure, compliance, reporting. You decide what gets worked on and when. You make sure the team has what they need. You handle the management overhead so the technical leads don't have to. The relationship works when both sides trust each other. You don't need to evaluate code quality - you need to listen to the people who can, champion their recommendations, and translate technical needs into business decisions. The absolute must haves: Proven experience managing technical teams. - doesn't have to be web or agency. Manufacturing, engineering, IT operations backgrounds are equally valid. What matters is you've managed skilled people and done it well. Strong IT operations and infrastructure knowledge. - server management, hosting, networking fundamentals. You understand the systems side of technology. Compliance experience. - GDPR, Cyber Essentials, ISO, accessibility standards, or equivalent. You've worked within compliance frameworks and ideally led a business through certification. Project management discipline. - you can take something from business case to delivery without losing the thread. You plan, you track, you deliver. Data literacy. - comfortable building reports and dashboards, making sense of operational metrics, and using data to drive decisions rather than gut feel. Genuinely good with people. - you build trust, you handle difficult conversations, you develop people. You can earn the respect of a team who know more about their craft than you do. Process improvement mindset. - Lean, continuous improvement, operational efficiency. You spot waste and fix it without creating bureaucracy. Curious about technology. - you actively research, trial, and implement better ways of working. AI, automation, new tools - you're the person who makes innovation actually happen. Comfortable in a small business. - we're a team of 33. You'll roll your sleeves up. There's no one to delegate everything to. Nice to have (but honestly, we can teach you): Agency, SaaS, or digital environment experience - even tangentially. If you've worked adjacent to web development, that helps. Linux server familiarity - command line, SSH, server administration. CI/CD and deployment pipeline understanding - even conceptually. Knowing what a release process looks like matters. ERP, MES, or scheduling tool experience - production planning, resource management, capacity systems. These skills transfer directly. Budget and CAPEX management - experience managing technology budgets and making the financial case for investment. Client advisory experience - advising businesses on digital transformation, systems implementation, or operational improvement. Manufacturing, engineering, or industrial sector background - our core client base is in these sectors. If you speak their language, that's a genuine advantage. Experience & Qualifications 3+ years managing technical teams in any sector Degree or equivalent experience in a relevant field (IT, business, engineering, operations) Any formal management training or qualifications are a bonus, but real world experience matters more Full UK driving licence What You'll Achieve in Your First 90 Days Month 1 - Meet every member of the dev and support teams. Understand our tools, systems, and how work flows through the business. Build relationships with the team leads and the wider Management Team. Month 2 - Start delivering quick wins: documentation gaps, hosting cost optimisation, process improvements. Take over 1:1s with the dev team. Establish a regular security review cadence. Begin building the operational dashboards leadership needs. Month 3 - Present a 6 month roadmap covering infrastructure, compliance, R&D priorities, and process improvements. Have at least one visible win the team can point to and say "that made my life easier." Establish a working rhythm where the Lead Developers feel empowered and supported. Here's what's in it for you! A seat at the table: You'll be part of the Management Team with direct input into how the business operates and grows. This isn't a middle management role that gets told what to do - you'll shape the direction of the technical function. Real autonomy: We'll give you the scope to make this role your own. We've told you what we need - how you deliver it is up to you. . click apply for full job details

We're looking for a Project Manager with proven experience delivering digital projects end-to-end in an agency or similar environment. This role is about more than keeping projects organised. It's about owning delivery, bringing structure to complexity and making sure work is delivered on time, on budget and to a high standard. You'll be working across web, eCommerce and digital marketing projects, coordinating teams, managing timelines and acting as the person clients trust to keep things on track. We're looking for someone who is proactive, organised and confident managing both delivery and client communication, not just following a plan. Full-time, permanent position (35 hours a week) Location Hybrid - work from our Lincoln or Grimsby offices, or from home. (Must be a UK resident with a valid driving licence) Why This Role Exists At Laser Red, we deliver a wide range of projects across web, eCommerce and digital marketing; often involving multiple teams, moving parts and dependencies. Without strong project management, things can quickly become unclear, inefficient or misaligned. This role exists to bring structure, clarity and control to delivery, ensuring that projects are not just completed, but delivered in a way that is organised, predictable and high quality. Project Managers play a key role in: Keeping teams aligned and focused Making sure clients feel informed and confident Ensuring work is delivered on time and within budget Identifying and resolving issues before they become problems Ultimately, this role helps ensure that everything we deliver meets the standard our clients expect, and that the experience of working with Laser Red is as strong as the work itself. What You'll Be Doing Project Delivery & Execution Own projects end-to-end across your client portfolio Manage multiple concurrent projects across design, development and marketing Coordinate across internal teams, ensuring briefs are clear and handoffs are smooth Remove blockers and keep delivery moving forward Ensure projects are delivered on time, on budget and to quality standards Project Planning & Methodology Contribute to project discovery and early-stage planning Support scoping conversations to ensure projects are set up for success Create clear, structured project plans from scope through to delivery Define timelines, milestones, dependencies and resource requirements Choose and apply the right delivery approach (Agile, Waterfall or hybrid) Use tools like Basecamp (project communication) and Fivecast (our internal capacity and planning tool) confidently day-to-day Client & Stakeholder Management Own day-to-day client communication throughout project delivery Lead client meetings and manage expectations proactively Act as the person clients trust to keep projects on track Handle challenges and difficult conversations confidently Proactively flag risks and keep clients informed before issues arise Budget & Resource Management Manage project budgets and track costs across your portfolio Make informed decisions around scope vs budget trade-offs Identify and manage scope creep early Report clearly on budgets, timelines and delivery status Risk & Quality Management Proactively identify risks across timelines, budgets and delivery quality Develop mitigation plans and take action early Own QA gates across your projects - ensuring nothing goes live without meeting standards Ensure deliverables align with briefs and client expectations Know when to resolve issues independently and when to escalate Process & Systems Use Laser Red's project management tools and processes consistently Maintain structured, organised project environments Own documentation standards across your projects Produce clear notes, updates and follow-ups Contribute to the PM knowledge base, improving processes and templates Documentation Maintain clear and structured project documentation Produce accurate notes, updates and follow-ups Contribute to the PM knowledge base, sharing learnings and improving templates and processes What We're Looking For Experience Proven experience delivering digital projects in an agency or similar environment Experience managing multiple concurrent projects Experience working across web, eCommerce or digital marketing projects Experience coordinating cross-functional teams Skills Strong organisation and planning skills Clear and confident communication with both clients and internal teams Ability to manage multiple priorities and keep projects moving forward Strong problem solving and decision-making within agreed scope and constraints Commercial awareness, with the ability to manage budgets, spot scope creep and make sensible trade-offs Mindset We're looking for someone who: Doesn't need chasing - when you own a project, you own it properly from kick-off to launch Is comfortable making decisions and keeping things moving without constant direction Thinks about outcomes and value, not just ticking off tasks Communicates clearly, honestly and without overcomplicating things Builds strong working relationships with both clients and internal teams Shares knowledge and helps raise standards across the team Qualifications We value practical experience, organisation and communication skills more than formal qualifications. The following are beneficial but not required: Degree in a relevant field (Business, Digital, Marketing, Technology, etc). Project management certifications (e.g. PRINCE2, Agile, Scrum) What You'll Achieve in Your First 90 Days Get up to speed with how Laser Red delivers projects across teams Build relationships with Account Managers, developers, designers and support teams Learn how we use tools like Basecamp and our internal planning systems Start contributing to project coordination and delivery discussions Begin supporting live projects with guidance What success looks like: You understand how we work, feel comfortable in the team, and are starting to contribute with confidence. Month 2: Taking Ownership Take ownership of smaller projects or workstreams Start leading project meetings and client communication (with support where needed) Build and manage project plans, timelines and task tracking Identify risks, blockers and areas of improvement early Begin managing delivery across multiple tasks and teams What success looks like: You're starting to run projects day-to-day, keeping things organised and moving forward without needing constant input. Month 3: Running Projects Independently Fully own delivery of projects across your portfolio Lead client communication confidently and proactively Manage timelines, budgets and expectations independently Handle delivery challenges and adapt plans where needed Contribute ideas to improve how projects are run What success looks like: You're operating as a reliable, self-sufficient Project Manager; trusted by both clients and internal teams to keep delivery on track. By the end of 90 Days, you are confidently managing projects end-to-end, communicating clearly with clients, and keeping delivery structured, organised and on track without needing close supervision. Here's what's in it for you! £500 signing on bonus paid in first salary Paid time off for giving blood Bereavement support Additional pension scheme contributions Cycle to work scheme Agency wide profit share scheme Quarterly commission scheme for any sales you make £2,000 recruitment referral bonus 25 days off each year + Bank Holidays (33 total) +2 wellbeing days for short notice paid time off Option to buy extra holidays Flexible start/finish times so you can book personal appointments during work hours after your initial probation period Hybrid working arrangements after your initial onboarding period (we have 2x offices) Work from wherever your safe, secure and productive (home, our offices or your fav coffee shop) Annual team conference - long weekend in a new location - previous locations have been Amsterdam, Barcelona & Milan (based on the company performance) Up to 100 hours per year for innovation, collaboration & education 4x Agency Days a year (full day of activities and training) Constant innovation and change, with opportunity to learn and grow with the company Employee review process Constructive monthly 1:1s Annual summer BBQ (bring along partners and family) Big Christmas party (partners included) Charity fundraising activities and support for things close to your heart Casual dress code Bring your dog to work A relaxed work environment (we work hard & play hard) A huge variety of clients and variety of work One-on-one lunch with the MD annually for a totally off the record, bare it all chat . click apply for full job details

We're looking for a Project Manager with proven experience delivering digital projects end-to-end in an agency or similar environment. This role is about more than keeping projects organised. It's about owning delivery, bringing structure to complexity and making sure work is delivered on time, on budget and to a high standard. You'll be working across web, eCommerce and digital marketing projects, coordinating teams, managing timelines and acting as the person clients trust to keep things on track. We're looking for someone who is proactive, organised and confident managing both delivery and client communication, not just following a plan. Full-time, permanent position (35 hours a week) Location Hybrid - work from our Lincoln or Grimsby offices, or from home. (Must be a UK resident with a valid driving licence) Why This Role Exists At Laser Red, we deliver a wide range of projects across web, eCommerce and digital marketing; often involving multiple teams, moving parts and dependencies. Without strong project management, things can quickly become unclear, inefficient or misaligned. This role exists to bring structure, clarity and control to delivery, ensuring that projects are not just completed, but delivered in a way that is organised, predictable and high quality. Project Managers play a key role in: Keeping teams aligned and focused Making sure clients feel informed and confident Ensuring work is delivered on time and within budget Identifying and resolving issues before they become problems Ultimately, this role helps ensure that everything we deliver meets the standard our clients expect, and that the experience of working with Laser Red is as strong as the work itself. What You'll Be Doing Project Delivery & Execution Own projects end-to-end across your client portfolio Manage multiple concurrent projects across design, development and marketing Coordinate across internal teams, ensuring briefs are clear and handoffs are smooth Remove blockers and keep delivery moving forward Ensure projects are delivered on time, on budget and to quality standards Project Planning & Methodology Contribute to project discovery and early-stage planning Support scoping conversations to ensure projects are set up for success Create clear, structured project plans from scope through to delivery Define timelines, milestones, dependencies and resource requirements Choose and apply the right delivery approach (Agile, Waterfall or hybrid) Use tools like Basecamp (project communication) and Fivecast (our internal capacity and planning tool) confidently day-to-day Client & Stakeholder Management Own day-to-day client communication throughout project delivery Lead client meetings and manage expectations proactively Act as the person clients trust to keep projects on track Handle challenges and difficult conversations confidently Proactively flag risks and keep clients informed before issues arise Budget & Resource Management Manage project budgets and track costs across your portfolio Make informed decisions around scope vs budget trade-offs Identify and manage scope creep early Report clearly on budgets, timelines and delivery status Risk & Quality Management Proactively identify risks across timelines, budgets and delivery quality Develop mitigation plans and take action early Own QA gates across your projects - ensuring nothing goes live without meeting standards Ensure deliverables align with briefs and client expectations Know when to resolve issues independently and when to elevate Process & Systems Use Laser Red's project management tools and processes consistently Maintain structured, organised project environments Own documentation standards across your projects Produce clear notes, updates and follow-ups Contribute to the PM knowledge base, improving processes and templates Documentation Maintain clear and structured project documentation Produce accurate notes, updates and follow-ups Contribute to the PM knowledge base, sharing learnings and improving templates and processes What We're Looking For Experience Proven experience delivering digital projects in an agency or similar environment Experience managing multiple concurrent projects Experience working across web, eCommerce or digital marketing projects Experience coordinating cross-functional teams Skills Strong organisation and planning skills Clear and confident communication with both clients and internal teams Ability to manage multiple priorities and keep projects moving forward Strong problem solving and decision-making within agreed scope and constraints Commercial awareness, with the ability to manage budgets, spot scope creep and make sensible trade-offs Mindset We're looking for someone who: Doesn't need chasing - when you own a project, you own it properly from kick-off to launch Is comfortable making decisions and keeping things moving without constant direction Thinks about outcomes and value, not just ticking off tasks Communicates clearly, honestly and without overcomplicating things Builds strong working relationships with both clients and internal teams Shares knowledge and helps raise standards across the team Qualifications We value practical experience, organisation and communication skills more than formal qualifications. The following are beneficial but not required: Degree in a relevant field (Business, Digital, Marketing, Technology, etc). Project management certifications (e.g. PRINCE2, Agile, Scrum) What You'll Achieve in Your First 90 Days Get up to speed with how Laser Red delivers projects across teams Build relationships with Account Managers, developers, designers and support teams Learn how we use tools like Basecamp and our internal planning systems Start contributing to project coordination and delivery discussions Begin supporting live projects with guidance What success looks like: You understand how we work, feel comfortable in the team, and are starting to contribute with confidence. Month 2: Taking Ownership Take ownership of smaller projects or workstreams Start leading project meetings and client communication (with support where needed) Build and manage project plans, timelines and task tracking Identify risks, blockers and areas of improvement early Begin managing delivery across multiple tasks and teams What success looks like: You're starting to run projects day-to-day, keeping things organised and moving forward without needing constant input. Month 3: Running Projects Independently Fully own delivery of projects across your portfolio Lead client communication confidently and proactively Manage timelines, budgets and expectations independently Handle delivery challenges and adapt plans where needed Contribute ideas to improve how projects are run What success looks like: You're operating as a reliable, self-sufficient Project Manager; trusted by both clients and internal teams to keep delivery on track. By the end of 90 Days, you are confidently managing projects end-to-end, communicating clearly with clients, and keeping delivery structured, organised and on track without needing close supervision. Here's what's in it for you! £500 signing on bonus paid in first salary Paid time off for giving blood Bereavement support Additional pension scheme contributions Cycle to work scheme Agency wide profit share scheme Quarterly commission scheme for any sales you make £2,000 recruitment referral bonus 25 days off each year + Bank Holidays (33 total) +2 wellbeing days for short notice paid time off Option to buy extra holidays Flexible start/finish times so you can book personal appointments during work hours after your initial probation period Hybrid working arrangements after your initial onboarding period (we have 2x offices) Work from wherever your safe, secure and productive (home, our offices or your fav coffee shop) Annual team conference - long weekend in a new location - previous locations have been Amsterdam, Barcelona & Milan (based on the company performance) Up to 100 hours per year for innovation, collaboration & education 4x Agency Days a year (full day of activities and training) Constant innovation and change, with opportunity to learn and grow with the company Employee review process Constructive monthly 1:1s Annual summer BBQ (bring along partners and family) Big Christmas party (partners included) Charity fundraising activities and support for things close to your heart Casual dress code Bring your dog to work A relaxed work environment (we work hard & play hard) A huge variety of clients and variety of work One-on-one lunch with the MD annually for a totally off the record . click apply for full job details