NTT Global Data Centers Americas, Inc.
Hemel Hempstead, Hertfordshire
Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceAs our Technical Support Center Engineer, you will operate state-of-the-art data center facilities across the EMEA region. At NTT GDC EMEA, we deliver highly resilient and energy-efficient data center services, supporting business-critical IT applications for some of the world's largest multinational organizations.What we are looking forExperience of working in a data center environment or an IT Service DeskITIL knowledge, Data Center Design Awareness, CCNA, CompTIA or equivalentsSalesForce application knowledge/experienceHighly motivated with an appetite for success and learningCan adapt and react to dynamic changing environmentExcellent skills in Microsoft Office productsExcellent client-facing and internal communication skillsSolid organizational skills including attention to detail and ability to multi-taskProven ability to work under pressureHas a can-do attitude with the ability to improve ways of workingWorks well in a team environmentAbility to work in multinational, interdisciplinary and culturally diverse teamsGood analytical/problem solving skillsTo be able to work well within a team environment as well as independentlyTo possess initiative with an inquisitive nature, unafraid to ask appropriate questionsA good overall understanding of IT technologies (servers, switches, routers, hardware, operating systems, cabling standards)A good overall understanding of data center infrastructures (UPSs, generators, CRACs, AHUs, chillers, busbars, tap-off units)Operate computer, peripherals, and other office equipmentWilling and used to working in a shift pattern and on nightsValid driving licensePredominantly officed based and from time to time will be permitted to perform work from a remote location with stable internet connectionWhat you will doProvide 24/7 operational cover for all our sitesProvide 1st / 2nd line support (being the first point of contact for client queries)Use SalesForce to log, categorise and prioritise all support requests, adhering to all appropriate SLAs and KPIsProfessionally managing customer interactions both via phone and in writing - Understand how Data Center services work (remote hands, provisioning, change / incident management, peering, x-connects, access control etc)Understand Data Center critical infrastructure, UPSs, Generators, etc - Triaging relevant support requests and engaging specialist teams to help resolve queriesEffectively coordinate with multiple different teams, both technical and non-technical to case resolution, across all EMEA sites, support requests as quickly as possibleNOC monitoring - responding to alarms and escalating where appropriateWrite and send formal client notifications during major incidentsAny other duties relevant to the position and the running of the companyWho we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceAs our Technical Support Center Engineer, you will operate state-of-the-art data center facilities across the EMEA region. At NTT GDC EMEA, we deliver highly resilient and energy-efficient data center services, supporting business-critical IT applications for some of the world's largest multinational organizations.What we are looking forExperience of working in a data center environment or an IT Service DeskITIL knowledge, Data Center Design Awareness, CCNA, CompTIA or equivalentsSalesForce application knowledge/experienceHighly motivated with an appetite for success and learningCan adapt and react to dynamic changing environmentExcellent skills in Microsoft Office productsExcellent client-facing and internal communication skillsSolid organizational skills including attention to detail and ability to multi-taskProven ability to work under pressureHas a can-do attitude with the ability to improve ways of workingWorks well in a team environmentAbility to work in multinational, interdisciplinary and culturally diverse teamsGood analytical/problem solving skillsTo be able to work well within a team environment as well as independentlyTo possess initiative with an inquisitive nature, unafraid to ask appropriate questionsA good overall understanding of IT technologies (servers, switches, routers, hardware, operating systems, cabling standards)A good overall understanding of data center infrastructures (UPSs, generators, CRACs, AHUs, chillers, busbars, tap-off units)Operate computer, peripherals, and other office equipmentWilling and used to working in a shift pattern and on nightsValid driving licensePredominantly officed based and from time to time will be permitted to perform work from a remote location with stable internet connectionWhat you will doProvide 24/7 operational cover for all our sitesProvide 1st / 2nd line support (being the first point of contact for client queries)Use SalesForce to log, categorise and prioritise all support requests, adhering to all appropriate SLAs and KPIsProfessionally managing customer interactions both via phone and in writing - Understand how Data Center services work (remote hands, provisioning, change / incident management, peering, x-connects, access control etc)Understand Data Center critical infrastructure, UPSs, Generators, etc - Triaging relevant support requests and engaging specialist teams to help resolve queriesEffectively coordinate with multiple different teams, both technical and non-technical to case resolution, across all EMEA sites, support requests as quickly as possibleNOC monitoring - responding to alarms and escalating where appropriateWrite and send formal client notifications during major incidentsAny other duties relevant to the position and the running of the companyWho we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
NTT Global Data Centers Americas, Inc.
Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceAs our Security Systems Engineer, you will be responsible for the management of various security systems and applications, including access control, CCTV, PSIM, and key management. This role ensures compliance with internal policies, legal, customer, and risk requirements, manages physical security audits, and investigations, system operation and maintenance, and troubleshoots security applications and technologies. You will act as subject matter expert, coordinate suppliers, provide for internal and customer reporting, manage incident trouble tickets, and contribute to green field and brown field projects.What we are looking forPreferably Tyco SWH CCURE 9000 LEVEL 1 and LEVEL 2 certifiedPreferably Tyco SWH CCURE 9000 LEVEL 4 - ENTERPRISE SOLUTION certifiedPreferably Advancis WinGuard Professional certifiedPreferably Milestone Technical Configuration Level 1 certifiedSeveral years of experience in Data Center environments typical physical security systems and technologies deployments and usageSeveral years of experience with a focus in areas such as enterprise-scale physical security systems (access control systems, CCTV/video systems, PSIM systems, key management systems, and similar), network, and application securitySeveral years of experience on a Security Operations team, especially experience in coordinating responses to security incidents and managing security systems applicationsExtensive knowledge of physical security technology, risk assessment methodologies, investigations, regulations, applications, and network administrationSolid project management skills to manage mid-scale (in-life) projects (experience in managing technical security projects and working with various security systems design packages, etc)Several years of experience in configuring Video Management Systems (VMS) applicationsSeveral years of experience in configuring Key Management Systems (Traka, Deister) applicationsExperience in managing suppliers and contracts (with specific focus at technicians performing site services)Problem solving / troubleshooting skillsSkills to apply systems knowledge to facilitate resolution of operational issuesExpertise to read blueprints/schematicsKnowledge of Microsoft and Unix operating systems, SQL databases, other Microsoft Office products and electrical engineeringAbility to design and deliver comprehensive physical security solutionsDemonstrating high-level customer service skillsPresentation skills (delivered to both management and technical audiences)What you will doAdministration and management of access control system applicationsAdministration and management of closed-circuit-television (CCTV) applicationsAdministration and management of physical security information management (PSIM) applicationsAdministration and management of the key management system applicationsMaintain physical security compliance with internal policies, customer, legal and risk requirementsManages physical security related auditsManages physical security incidentsManages physical security incidents and investigationsManages troubleshooting of physical security applications and technologiesServes as a subject matter expert (SME) for security technologies (access control, CCTV, PSIM, key management) for sustaining and new installationsOwns and manages all aspects of the security equipment at the facilities to ensure appropriate and efficient functionality by regular testing and monitoring and rolling preventative maintenance of systems to maximize uptimes and minimize customer impactsMaintains comprehensive documentation for pre- and post- installation of security equipmentReviews and updates security systems layout as modifications occurConsults on enhancements and upgrades of systems supporting business needs by benchmarking systems performance and applying Best Known Methods (BKM) approachParticipates in NTT Security task forces, suggests system changes and improvements, and manages inventory of all equipment to minimize disruption to businessFacilitates working arrangements with security vendors to ensure safe and timely installation, commissioning, routine maintenance, and repairs of equipment by coordinating work between suppliers, other departments, and internal customers (documentation, scheduling, change coordination, safety plans)Manages physical security performance testing and inspection activitiesCompiles data and reports findings to managementEnsures security standards are being applied appropriately, including the review of planned and ongoing security installationsReviews construction drawings and blueprints and provides pre-construction guidance to ensure compliance with security systems specifications or NTT customer requirementsPlans and executes project tasks for activities described aboveYou will be required to work on a 4 on / 4 off shift pattern, days and nights including weekends. Each shift is 12 hours long. The Day shift is from 7:00 am until 7:00 pm and the night shift is from 7:00 pm to 7:00 amWho we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceAs our Security Systems Engineer, you will be responsible for the management of various security systems and applications, including access control, CCTV, PSIM, and key management. This role ensures compliance with internal policies, legal, customer, and risk requirements, manages physical security audits, and investigations, system operation and maintenance, and troubleshoots security applications and technologies. You will act as subject matter expert, coordinate suppliers, provide for internal and customer reporting, manage incident trouble tickets, and contribute to green field and brown field projects.What we are looking forPreferably Tyco SWH CCURE 9000 LEVEL 1 and LEVEL 2 certifiedPreferably Tyco SWH CCURE 9000 LEVEL 4 - ENTERPRISE SOLUTION certifiedPreferably Advancis WinGuard Professional certifiedPreferably Milestone Technical Configuration Level 1 certifiedSeveral years of experience in Data Center environments typical physical security systems and technologies deployments and usageSeveral years of experience with a focus in areas such as enterprise-scale physical security systems (access control systems, CCTV/video systems, PSIM systems, key management systems, and similar), network, and application securitySeveral years of experience on a Security Operations team, especially experience in coordinating responses to security incidents and managing security systems applicationsExtensive knowledge of physical security technology, risk assessment methodologies, investigations, regulations, applications, and network administrationSolid project management skills to manage mid-scale (in-life) projects (experience in managing technical security projects and working with various security systems design packages, etc)Several years of experience in configuring Video Management Systems (VMS) applicationsSeveral years of experience in configuring Key Management Systems (Traka, Deister) applicationsExperience in managing suppliers and contracts (with specific focus at technicians performing site services)Problem solving / troubleshooting skillsSkills to apply systems knowledge to facilitate resolution of operational issuesExpertise to read blueprints/schematicsKnowledge of Microsoft and Unix operating systems, SQL databases, other Microsoft Office products and electrical engineeringAbility to design and deliver comprehensive physical security solutionsDemonstrating high-level customer service skillsPresentation skills (delivered to both management and technical audiences)What you will doAdministration and management of access control system applicationsAdministration and management of closed-circuit-television (CCTV) applicationsAdministration and management of physical security information management (PSIM) applicationsAdministration and management of the key management system applicationsMaintain physical security compliance with internal policies, customer, legal and risk requirementsManages physical security related auditsManages physical security incidentsManages physical security incidents and investigationsManages troubleshooting of physical security applications and technologiesServes as a subject matter expert (SME) for security technologies (access control, CCTV, PSIM, key management) for sustaining and new installationsOwns and manages all aspects of the security equipment at the facilities to ensure appropriate and efficient functionality by regular testing and monitoring and rolling preventative maintenance of systems to maximize uptimes and minimize customer impactsMaintains comprehensive documentation for pre- and post- installation of security equipmentReviews and updates security systems layout as modifications occurConsults on enhancements and upgrades of systems supporting business needs by benchmarking systems performance and applying Best Known Methods (BKM) approachParticipates in NTT Security task forces, suggests system changes and improvements, and manages inventory of all equipment to minimize disruption to businessFacilitates working arrangements with security vendors to ensure safe and timely installation, commissioning, routine maintenance, and repairs of equipment by coordinating work between suppliers, other departments, and internal customers (documentation, scheduling, change coordination, safety plans)Manages physical security performance testing and inspection activitiesCompiles data and reports findings to managementEnsures security standards are being applied appropriately, including the review of planned and ongoing security installationsReviews construction drawings and blueprints and provides pre-construction guidance to ensure compliance with security systems specifications or NTT customer requirementsPlans and executes project tasks for activities described aboveYou will be required to work on a 4 on / 4 off shift pattern, days and nights including weekends. Each shift is 12 hours long. The Day shift is from 7:00 am until 7:00 pm and the night shift is from 7:00 pm to 7:00 amWho we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.