Redsquid

Senior IT Engineer - T3 As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1st and 2nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating /maintaining our ticketing system and striving to exceedSLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party softwarehardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity and IT best practices. Effectively managing tickets & task through a PSA. Managing Project works efficiently. Mentoring and supporting colleagues. Providing technical support resource to support teams. Maintain accurate technical documentation and asset records. Out of Hours work on occasion Skills / Experience preferred: Proven experience in a 2nd/3rd line support role within an MSP. Windows Server and 2019 installation, operation and troubleshooting Varied Cloud Solutions experience. Configure and manage virtualised environments (Hyper-V, VMware). Familiarity with backup solutions, RMM tools, and IT security practices. Exchange Online, Microsoft 365 deployment, operation and troubleshooting Active Directory and Group Policy Administration Microsoft Azure deployment, support and development exposure. Networking - Routers/Switches/Firewalls installation, operation and troubleshooting Cisco Meraki &Unifi configuration, deployment & management Connectivity - Experience specifying and deploying Fibre, MPLS, EFM,vDSL. Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec Excellent troubleshooting and communication skills across a variety of disciplines Desirable/advantageous Telephony - 3CX,Gamma, Microsoft Business Voice. Preferred Qualifications: HND or BSC / Degree in Computer Science Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification(or willingness to work towards it) Current Driving License and owncar required. REF-

2nd Line Technical Engineer At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do if you're one of those people, keep reading! We're all about making a difference to our customers with the use of technology. We're an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services - our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success. We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture - we're purpose led, and we recruit exceptional people who share our values. The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving. On a day-to day basis, you'll be: Diagnosing and resolving a wide range of IT issues for customers remotely. Building, installing,configuring& troubleshootinghardware and software solutions. Acting as the escalation point for our 1st line engineers. Keepingall backend systems up to date. Ensuring that customer information and documentation on our systems isaccurate. Providingproactive advice on bestpracticeand approaches for our customers. Supporting onproject delivery work as needed. Consistentlydevelopingyour skills and knowledge. Sharing specialist skills and ways of working across the team. Achieving response and fix times within our SLAs. Occasionallyvisitingcustomer sites on an ad-hoc basis asrequired, for installs or onsite work. What you'll be aiming for: Consistently positive customer feedback. First timefix forissues whenever possible. Response times always within SLAs. Fix times within SLAs consistently. Strong customer relationships. Experience & skills: At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall. In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses. Experience with M365 platform-essential. Strong working knowledge of Microsoft Office products - essential. Other skills, knowledge & experience: Office 365 - Exchange, SharePoint, Intune - Setup and Deployment Azure - VM Setup, AVD Settings Server Management Active Directory Hyper-V Replication ADConnectServices Who you are: You are an experienced engineer, who is customer-focused, motivated, trustworthy and with strong communication skills (both verbal and written). You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once. REF-

Redsquid is one of the UK's leading Managed Technology & Security Providers, supporting organizations in staying connected, secure, and empowered through IT, cloud, connectivity, and cybersecurity solutions. As a certified B Corp and partner of Microsoft and Google, Redsquid emphasizes delivering sustainable, people-focused technology that drives impactful change. The company is dedicated to fostering innovation and reliability while promoting a culture of responsibility and excellence. Join a team making a genuine difference in the technology landscape. Role Description This is a full-time Solution Consultant role based in Scotland in either Aberdeen or Glasgow area with travel to client locations as required. The Solution Consultant will own definition and delivery of innovative solutions for clients, dealing with senior client stakeholder management, CIO advisory, consultancy, and project delivery. Responsibilities include acting as the technical Centre of Excellence for the group across the Redsquid portfolio, collaborating with clients at a senior stakeholder level, driving and supporting sales growth initiatives, delivering strategic consultancy, and ensuring seamless project execution. The consultant will also own the definition and development of the Redsquid services and product portfolio in their allocated specialist areas to ensure we continuously innovate to deliver client service excellence and make a difference in everything we do for our clients. Qualifications & Experience Strong analytical skills to evaluate complex situations, identify commercially-viable solutions aligned to client's business and technology needs, and make data-driven decisions. Proven experience in solution architecture and pre-sales with the ability to build and maintain strong C-level client relationships and lead technical discovery sessions Proficiency in consultancy and project delivery, ensuring timely and successful project delivery and service transition. Excellent communication and technical skills and the ability to align technical and service solutions with business objectives and outcomes. Ability to adapt to a fast-paced and evolving environment while maintaining focus on client satisfaction and strategic goals. Experience creating proposals, high-level designs (HLD), low-level designs (LLD), and scoping of costs. End-to-end experience delivering cloud infrastructure and modern workplace projects. Strong documentation standards and ability to contribute to internal technical libraries. Experience of owning the solution as technical design authority of scalable solutions across Microsoft 365, Azure, Microsoft Sentinel, Intune, Security and network/firewall infrastructure Awareness of data and compliance standards like Cyber Essentials, ISO 27001, and GDPR is desirable Experience of UC including Team/Webex, Evolve IP, 3CX, Horizon and other SIP technologies would be an advantage Ability to communicate technical concepts clearly to stakeholders of all levels. Minimum 2 year experience in an MS(S)P or consultancy in the UK IT, technology, unified communications, enterprise connectivity, cybersecurity, or cloud sector is required. Bachelor's degree in a relevant field or equivalent professional experience; REF-