Hertfordshire Catering Limited T/A HCL
Welwyn Garden City, Hertfordshire
IT Engineer Location: Head Office: Mundells, Welwyn Garden City Salary Range: £30,169 - £35,285 per Annum (DOE) Hours: Full-time, 37 hours per week Contract: Permanent Reports to: Senior IT Engineer PURPOSE OF THE JOB To support with the day-to-day functionality of all existing Information Technology systems within the business, ensuring that the IT provision is both fit for purpose and supports the needs of the individual teams whilst delivering the overall business objectives. Help manage the help desk and tickets to ensure the smooth running of HCL. Co-ordinate improvements, developments and updates to the many systems HCL use. Support the Senior IT Engineer with a range of activities including hardware management, security reporting, providing user support and training on the many systems HCL use. Ensure continuous improvement is always made through the IT HCL uses, that streamlines workflows and benefits internal teams whilst supporting HCL's overall business objectives. MAIN AREAS OF RESPONSIBILITY Technical Support & Problem Management: Working alongside the IT Manager and Senior IT Engineer prioritising the resolution of technical support requests, ensuring prompt and efficient incident resolution. Implement best practices for incident and problem management, including identification, investigation, resolution, and root cause analysis. Collaborate with all teams to ensure seamless communication and coordination during major incidents or system outages. Administration & Advice: Maintain database and records of IT equipment. Ensure effective IT support provision for all areas of the business, to troubleshoot and resolve issues that arise - liaising with 3rd parties where appropriate. Support the review process of the HCL Software Portfolio, identifying when software is being upgraded and ensuring the appropriate documentation exists for all software. Security & Data Governance : Support with maintaining robust cybersecurity measures and data governance protocols to safeguard all HCL's sensitive information and prevent security breaches. Regularly assess and address potential security vulnerabilities and provide reporting on it. Hardware Management: Maintain, and support the company's hardware infrastructure, including servers, workstations, networking equipment, and peripherals. Ensure hardware upgrades and replacements are carried out timely and cost-effectively. Support for our VoIP system to enhance internal and external communication capabilities, including voice and video calls, instant messaging, and conferencing. IT Policies & Compliance : Help to deliver IT policies and procedures to ensure compliance with data protection regulations, industry standards, and the ISO 27001 principles. User Support & Training: Provide technical support to all users across the business and ensure they are proficient in utilising IT systems effectively. Conduct training sessions to enhance user knowledge and adoption of IT tools. This list should not be regarded as exhaustive, and the post holder will be expected to deliver other duties relevant and appropriate to this role and department. PERSON SPECIFICATION Experience & Skills At least 2 years work experience in relevant IT fields Good IT Knowledge with a passion for technology, with good awareness of current and emerging technologies Demonstrates advanced Microsoft Office suite skills, particularly Word, Excel and Outlook Confidence to support and teach individuals with a range of IT knowledge with experience of providing training and advice. Awareness of GDPR, the New Data Protection Act, Computer Misuse Act, European Directives, and other legislative statute associated with IT. A sound knowledge and experience of developing IT related policies and standards. Ability to communicate clearly and concisely with both technical and non-technical staff both orally and written. Ability to plan, organise and handle conflicting demands in own workload. Confidence working with minimum supervision on straight-forward tasks, whilst remaining resilient under pressure Ability to develop effective working relationships as part of a wide
IT Engineer Location: Head Office: Mundells, Welwyn Garden City Salary Range: £30,169 - £35,285 per Annum (DOE) Hours: Full-time, 37 hours per week Contract: Permanent Reports to: Senior IT Engineer PURPOSE OF THE JOB To support with the day-to-day functionality of all existing Information Technology systems within the business, ensuring that the IT provision is both fit for purpose and supports the needs of the individual teams whilst delivering the overall business objectives. Help manage the help desk and tickets to ensure the smooth running of HCL. Co-ordinate improvements, developments and updates to the many systems HCL use. Support the Senior IT Engineer with a range of activities including hardware management, security reporting, providing user support and training on the many systems HCL use. Ensure continuous improvement is always made through the IT HCL uses, that streamlines workflows and benefits internal teams whilst supporting HCL's overall business objectives. MAIN AREAS OF RESPONSIBILITY Technical Support & Problem Management: Working alongside the IT Manager and Senior IT Engineer prioritising the resolution of technical support requests, ensuring prompt and efficient incident resolution. Implement best practices for incident and problem management, including identification, investigation, resolution, and root cause analysis. Collaborate with all teams to ensure seamless communication and coordination during major incidents or system outages. Administration & Advice: Maintain database and records of IT equipment. Ensure effective IT support provision for all areas of the business, to troubleshoot and resolve issues that arise - liaising with 3rd parties where appropriate. Support the review process of the HCL Software Portfolio, identifying when software is being upgraded and ensuring the appropriate documentation exists for all software. Security & Data Governance : Support with maintaining robust cybersecurity measures and data governance protocols to safeguard all HCL's sensitive information and prevent security breaches. Regularly assess and address potential security vulnerabilities and provide reporting on it. Hardware Management: Maintain, and support the company's hardware infrastructure, including servers, workstations, networking equipment, and peripherals. Ensure hardware upgrades and replacements are carried out timely and cost-effectively. Support for our VoIP system to enhance internal and external communication capabilities, including voice and video calls, instant messaging, and conferencing. IT Policies & Compliance : Help to deliver IT policies and procedures to ensure compliance with data protection regulations, industry standards, and the ISO 27001 principles. User Support & Training: Provide technical support to all users across the business and ensure they are proficient in utilising IT systems effectively. Conduct training sessions to enhance user knowledge and adoption of IT tools. This list should not be regarded as exhaustive, and the post holder will be expected to deliver other duties relevant and appropriate to this role and department. PERSON SPECIFICATION Experience & Skills At least 2 years work experience in relevant IT fields Good IT Knowledge with a passion for technology, with good awareness of current and emerging technologies Demonstrates advanced Microsoft Office suite skills, particularly Word, Excel and Outlook Confidence to support and teach individuals with a range of IT knowledge with experience of providing training and advice. Awareness of GDPR, the New Data Protection Act, Computer Misuse Act, European Directives, and other legislative statute associated with IT. A sound knowledge and experience of developing IT related policies and standards. Ability to communicate clearly and concisely with both technical and non-technical staff both orally and written. Ability to plan, organise and handle conflicting demands in own workload. Confidence working with minimum supervision on straight-forward tasks, whilst remaining resilient under pressure Ability to develop effective working relationships as part of a wide
Hertfordshire Catering Limited T/A HCL
Welwyn Garden City, Hertfordshire
IT Field Engineer - Field Based - Hertforshire and Sourrounding Areas Location: Field-based across Hertforshire and Sourrounding Areas (Head Office: Mundells, Welwyn Garden City) Salary Range: £36,225 - £38,122 per Annum (DOE) Hours: Full-time, 37 hours per week Contract: Permanent Reports to: IT Manager HCL is seeking a highly skilled and proactive IT Field Engineer to oversee and maintain IT systems across educational institutions, ensuring the seamless operation of our proprietary Food Ordering System, Citrus. The successful candidate will be responsible for configuring, deploying, and supporting critical hardware and network infrastructure within school kitchens, providing expert technical assistance, and ensuring a high standard of IT service delivery. This role requires strong expertise in Windows operating systems, Office 365, and network configuration, along with excellent problem-solving skills and the ability to work independently. The IT Field Engineer will play a pivotal role in supporting system rollouts, managing hardware inventory, and assisting the IT Helpdesk team during non-deployment periods. MAIN AREAS OF RESPONSIBILITY Hardware Configuration and Network Setup Configure tablets, docking stations, serving-point devices, and mesh Wi-Fi systems for deployment across school kitchens. Enrol and validate devices in Microsoft Intune, ensuring compliance with company policies. Conduct kitchen-specific network assessments (signal strength, AP placement, interference). Apply best practices for network connectivity, ensuring reliable data flow between devices, Citrus, and HCL systems. Technical Support and Troubleshooting Provide on-site and remote support during deployments and Go-Live events. Diagnose and resolve connectivity and hardware issues affecting data capture, Wi-Fi stability, and tablet performance. Identify issues related to school infrastructure (e.g., cabling routes, shielding, access points) and escalate appropriately. Work with Helpdesk and Systems teams to isolate device-level issues from system/software-level issues. Hardware Asset Management and Documentation Maintain and update accurate records of all deployed devices using HCL's asset tracking tools. Complete site installation checklists, including photos and connectivity test results. Document all changes to hardware, outlets, mesh placements, and network points. Ensure traceability for warranty, replacements, and lifecycle events. Project Planning and Scheduling Independently plan and prioritise site visits based on rollout schedules and operational priorities. Coordinate with schools/MATs to schedule visits around safeguarding policies and site availability. Manage time and travel efficiently to maximise coverage across the estate. Provide progress updates to the Project Coordinator and IT Manager to support programme-level reporting. General IT Support Escalate system-level issues (Citrus, BC, Payroll/HRIS) to appropriate teams while resolving underlying hardware/network causes. Support lifecycle tasks such as device replacement, collection, re-imaging, or recycling. Network and Infrastructure Work with external cabling contractors to coordinate kitchen network point installations and ensure compliance with HCL technical specifications. Conduct quality assurance checks on newly installed network points, including testing, certification review, and documentation. Report site infrastructure issues (e.g., poor routing, electrical interference, access restrictions) and recommend improvements. Ensure installed solutions support HCL's operational readiness for Citrus and future digital products. This list should not be regarded as exhaustive, and the post holder will be expected to deliver other duties relevant and appropriate to this role and department. PERSON SPECIFICATION Strong technical expertise in Windows OS, Office 365, and basic network configuration. Hands-on experience with hardware deployment and IT system installations in a field-based role. Ability to troubleshoot technical issues methodically and effectively, both on-site and remotely. Strong organisational skills with the ability to self-manage schedules and prioritise workload efficiently. Excellent communication and interpersonal skills, enabling effective collaboration with school staff, external vendors, and internal teams. A proactive, problem-solving approach with a commitment to delivering high-quality IT support services. Previous experience working in an IT Field Engineer, IT Support, or similar role is highly desirable. If you are interested in joining HCL, Please apply today!
IT Field Engineer - Field Based - Hertforshire and Sourrounding Areas Location: Field-based across Hertforshire and Sourrounding Areas (Head Office: Mundells, Welwyn Garden City) Salary Range: £36,225 - £38,122 per Annum (DOE) Hours: Full-time, 37 hours per week Contract: Permanent Reports to: IT Manager HCL is seeking a highly skilled and proactive IT Field Engineer to oversee and maintain IT systems across educational institutions, ensuring the seamless operation of our proprietary Food Ordering System, Citrus. The successful candidate will be responsible for configuring, deploying, and supporting critical hardware and network infrastructure within school kitchens, providing expert technical assistance, and ensuring a high standard of IT service delivery. This role requires strong expertise in Windows operating systems, Office 365, and network configuration, along with excellent problem-solving skills and the ability to work independently. The IT Field Engineer will play a pivotal role in supporting system rollouts, managing hardware inventory, and assisting the IT Helpdesk team during non-deployment periods. MAIN AREAS OF RESPONSIBILITY Hardware Configuration and Network Setup Configure tablets, docking stations, serving-point devices, and mesh Wi-Fi systems for deployment across school kitchens. Enrol and validate devices in Microsoft Intune, ensuring compliance with company policies. Conduct kitchen-specific network assessments (signal strength, AP placement, interference). Apply best practices for network connectivity, ensuring reliable data flow between devices, Citrus, and HCL systems. Technical Support and Troubleshooting Provide on-site and remote support during deployments and Go-Live events. Diagnose and resolve connectivity and hardware issues affecting data capture, Wi-Fi stability, and tablet performance. Identify issues related to school infrastructure (e.g., cabling routes, shielding, access points) and escalate appropriately. Work with Helpdesk and Systems teams to isolate device-level issues from system/software-level issues. Hardware Asset Management and Documentation Maintain and update accurate records of all deployed devices using HCL's asset tracking tools. Complete site installation checklists, including photos and connectivity test results. Document all changes to hardware, outlets, mesh placements, and network points. Ensure traceability for warranty, replacements, and lifecycle events. Project Planning and Scheduling Independently plan and prioritise site visits based on rollout schedules and operational priorities. Coordinate with schools/MATs to schedule visits around safeguarding policies and site availability. Manage time and travel efficiently to maximise coverage across the estate. Provide progress updates to the Project Coordinator and IT Manager to support programme-level reporting. General IT Support Escalate system-level issues (Citrus, BC, Payroll/HRIS) to appropriate teams while resolving underlying hardware/network causes. Support lifecycle tasks such as device replacement, collection, re-imaging, or recycling. Network and Infrastructure Work with external cabling contractors to coordinate kitchen network point installations and ensure compliance with HCL technical specifications. Conduct quality assurance checks on newly installed network points, including testing, certification review, and documentation. Report site infrastructure issues (e.g., poor routing, electrical interference, access restrictions) and recommend improvements. Ensure installed solutions support HCL's operational readiness for Citrus and future digital products. This list should not be regarded as exhaustive, and the post holder will be expected to deliver other duties relevant and appropriate to this role and department. PERSON SPECIFICATION Strong technical expertise in Windows OS, Office 365, and basic network configuration. Hands-on experience with hardware deployment and IT system installations in a field-based role. Ability to troubleshoot technical issues methodically and effectively, both on-site and remotely. Strong organisational skills with the ability to self-manage schedules and prioritise workload efficiently. Excellent communication and interpersonal skills, enabling effective collaboration with school staff, external vendors, and internal teams. A proactive, problem-solving approach with a commitment to delivering high-quality IT support services. Previous experience working in an IT Field Engineer, IT Support, or similar role is highly desirable. If you are interested in joining HCL, Please apply today!
