Engage Technical Solutions

IS&S Consultant Key Responsibilities Effectively addressing user concerns through your using your expertise in operating systems, software applications, hardware components, data analytics and/or service management. Provide excellent customer service, fostering a positive and collaborative IT support environment while meeting service level agreements. Maintain and review accurate documentation of IT processes, reporting and user guides for future reference. Adhere to and promote cybersecurity best practices, contributing to a secure computing environment. Work closely with cross-functional teams and departments, including analysts and project managers, to understand user needs and contribute to technology-related projects. Stay informed about emerging technologies and industry trends to adapt to the evolving IT landscape. Work within Agile development methodologies, participating in sprint planning, daily stand-ups, and retrospective meetings. Analyse and troubleshoot complex technical issues, proposing effective and efficient solutions. Communicate technical information clearly to non-technical users, both verbally and in writing, fostering a positive support experience. Purpose of the Role As a consultant you will contribute to the Information Systems and Support team, participating in the procurement, design, development, testing and maintenance of application and data services. Essential Experience Understanding of ITIL service management or Agile Methodologies or data analytics Experience of working in an IT service environment Understanding of IT systems/services Desirable Experience ITIL Practitioner or Agile Practitioner Experience of working with UK Armed Forces, defence sector or OGDs

Engage Technical Solutions is looking for an IS&S Consultant in Chippenham, UK. The role involves addressing user concerns, providing excellent customer service, and maintaining documentation for IT processes. A successful candidate must have experience in IT service environments, understanding ITIL or Agile methodologies, and the ability to communicate technical concepts to non-technical users.