Select how often (in days) to receive an alert: Posting Date: 23 May 2026 Location: Hemel Hempstead, GB Entity / company: Carlsberg Marston's Brewing Company Digital Platforms Customer Experience Executive (FTC 12 months) Job Title: Digital PlatformsCustomer Experience Executive Location: Hemel Hempstead - Hybrid Job Length: FTC, 12 months maternity cover Competitive Salary with extensive benefits: Monthly product allowance - alcoholic & non-alcoholic options available Private Medical options Life AssuranceCompany bonus schemeAccess to 24/7 GP services Enhanced pension contribution Generous holiday (inc bank holidays) Access to a range of high street discounts Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. Job Overview: We're seeking a hands on, organised and digitally confident executive to support the day to day running of our B2B e commerce platforms during a period of maternity cover. This role plays a key part in ensuring our platforms run smoothly, with a strong emphasis on website issue resolution, digital project support and customer experience. You will act as a central point for responding to order & account queries, troubleshooting and coordinating fixes for website related issues, while also supporting digital improvements and ongoing platform activity across Sensational Drinks and At Your Convenience. You'll work closely with a digital team, commercial teams, and external suppliers to ensure issues are resolved efficiently, digital projects are supported effectively, and customers have a positive experience when using our platforms. Key Responsibilities: Investigate, log and triage digital issues, working with internal teams and external suppliers to drive timely resolution. Troubleshoot issues and provide clear guidance to customers, ensuring a positive and professional experience. Work closely with customer operations, field teams and digital colleagues to ensure joined up issue resolution. Own the first line response to website bugs, ordering issues and user experience problems across both B2B platforms. Feed customer insights back into digital and operational improvements. Support the operational setup and maintenance of on site promotions and wholesale offers across platforms. Support basic data quality and data cleansing tasks using Excel where required. Support the delivery of digital projects and website improvements through testing, coordination and feedback gathering. Maintain clear documentation of issues, resolutions and known workarounds to improve operational efficiency. Requirements: Confident communicator with a customer first mindset. Experience in customer support, e commerce or digital marketing (commercial or operational focus). Confidence working with websites. Strong problem solving skills with the ability to investigate issues methodically. Well organised, detail oriented and able to manage competing priorities. Basic Excel skills and comfort working with data (desirable, not essential). Digital or marketing qualifications or certifications advantageous but relevant experience in digital, e commerce valued over formal qualifications. Our commitment to diversity equity and inclusion: We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process. This is an exciting time to join our newly formed business - with their incredible individual history's, innovation of products and some of the UK's most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
26/05/2026
Full time
Select how often (in days) to receive an alert: Posting Date: 23 May 2026 Location: Hemel Hempstead, GB Entity / company: Carlsberg Marston's Brewing Company Digital Platforms Customer Experience Executive (FTC 12 months) Job Title: Digital PlatformsCustomer Experience Executive Location: Hemel Hempstead - Hybrid Job Length: FTC, 12 months maternity cover Competitive Salary with extensive benefits: Monthly product allowance - alcoholic & non-alcoholic options available Private Medical options Life AssuranceCompany bonus schemeAccess to 24/7 GP services Enhanced pension contribution Generous holiday (inc bank holidays) Access to a range of high street discounts Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. Job Overview: We're seeking a hands on, organised and digitally confident executive to support the day to day running of our B2B e commerce platforms during a period of maternity cover. This role plays a key part in ensuring our platforms run smoothly, with a strong emphasis on website issue resolution, digital project support and customer experience. You will act as a central point for responding to order & account queries, troubleshooting and coordinating fixes for website related issues, while also supporting digital improvements and ongoing platform activity across Sensational Drinks and At Your Convenience. You'll work closely with a digital team, commercial teams, and external suppliers to ensure issues are resolved efficiently, digital projects are supported effectively, and customers have a positive experience when using our platforms. Key Responsibilities: Investigate, log and triage digital issues, working with internal teams and external suppliers to drive timely resolution. Troubleshoot issues and provide clear guidance to customers, ensuring a positive and professional experience. Work closely with customer operations, field teams and digital colleagues to ensure joined up issue resolution. Own the first line response to website bugs, ordering issues and user experience problems across both B2B platforms. Feed customer insights back into digital and operational improvements. Support the operational setup and maintenance of on site promotions and wholesale offers across platforms. Support basic data quality and data cleansing tasks using Excel where required. Support the delivery of digital projects and website improvements through testing, coordination and feedback gathering. Maintain clear documentation of issues, resolutions and known workarounds to improve operational efficiency. Requirements: Confident communicator with a customer first mindset. Experience in customer support, e commerce or digital marketing (commercial or operational focus). Confidence working with websites. Strong problem solving skills with the ability to investigate issues methodically. Well organised, detail oriented and able to manage competing priorities. Basic Excel skills and comfort working with data (desirable, not essential). Digital or marketing qualifications or certifications advantageous but relevant experience in digital, e commerce valued over formal qualifications. Our commitment to diversity equity and inclusion: We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process. This is an exciting time to join our newly formed business - with their incredible individual history's, innovation of products and some of the UK's most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Select how often (in days) to receive an alert: Posting Date: 23 May 2026 Location: Hemel Hempstead, GB Entity / company: Carlsberg Marston's Brewing Company Digital Platforms Customer Experience Executive (FTC 12 months) Job Title: Digital PlatformsCustomer Experience Executive Location: Hemel Hempstead - Hybrid Job Length: FTC, 12 months maternity cover Competitive Salary with extensive benefits: Monthly product allowance - alcoholic & non-alcoholic options available Private Medical options Life AssuranceCompany bonus schemeAccess to 24/7 GP services Enhanced pension contribution Generous holiday (inc bank holidays) Access to a range of high street discounts Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. Job Overview: We're seeking a hands on, organised and digitally confident executive to support the day to day running of our B2B e commerce platforms during a period of maternity cover. This role plays a key part in ensuring our platforms run smoothly, with a strong emphasis on website issue resolution, digital project support and customer experience. You will act as a central point for responding to order & account queries, troubleshooting and coordinating fixes for website related issues, while also supporting digital improvements and ongoing platform activity across Sensational Drinks and At Your Convenience. You'll work closely with a digital team, commercial teams, and external suppliers to ensure issues are resolved efficiently, digital projects are supported effectively, and customers have a positive experience when using our platforms. Key Responsibilities: Investigate, log and triage digital issues, working with internal teams and external suppliers to drive timely resolution. Troubleshoot issues and provide clear guidance to customers, ensuring a positive and professional experience. Work closely with customer operations, field teams and digital colleagues to ensure joined up issue resolution. Own the first line response to website bugs, ordering issues and user experience problems across both B2B platforms. Feed customer insights back into digital and operational improvements. Support the operational setup and maintenance of on site promotions and wholesale offers across platforms. Support basic data quality and data cleansing tasks using Excel where required. Support the delivery of digital projects and website improvements through testing, coordination and feedback gathering. Maintain clear documentation of issues, resolutions and known workarounds to improve operational efficiency. Requirements: Confident communicator with a customer first mindset. Experience in customer support, e commerce or digital marketing (commercial or operational focus). Confidence working with websites. Strong problem solving skills with the ability to investigate issues methodically. Well organised, detail oriented and able to manage competing priorities. Basic Excel skills and comfort working with data (desirable, not essential). Digital or marketing qualifications or certifications advantageous but relevant experience in digital, e commerce valued over formal qualifications. Our commitment to diversity equity and inclusion: We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process. This is an exciting time to join our newly formed business - with their incredible individual history's, innovation of products and some of the UK's most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
26/05/2026
Full time
Select how often (in days) to receive an alert: Posting Date: 23 May 2026 Location: Hemel Hempstead, GB Entity / company: Carlsberg Marston's Brewing Company Digital Platforms Customer Experience Executive (FTC 12 months) Job Title: Digital PlatformsCustomer Experience Executive Location: Hemel Hempstead - Hybrid Job Length: FTC, 12 months maternity cover Competitive Salary with extensive benefits: Monthly product allowance - alcoholic & non-alcoholic options available Private Medical options Life AssuranceCompany bonus schemeAccess to 24/7 GP services Enhanced pension contribution Generous holiday (inc bank holidays) Access to a range of high street discounts Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. Job Overview: We're seeking a hands on, organised and digitally confident executive to support the day to day running of our B2B e commerce platforms during a period of maternity cover. This role plays a key part in ensuring our platforms run smoothly, with a strong emphasis on website issue resolution, digital project support and customer experience. You will act as a central point for responding to order & account queries, troubleshooting and coordinating fixes for website related issues, while also supporting digital improvements and ongoing platform activity across Sensational Drinks and At Your Convenience. You'll work closely with a digital team, commercial teams, and external suppliers to ensure issues are resolved efficiently, digital projects are supported effectively, and customers have a positive experience when using our platforms. Key Responsibilities: Investigate, log and triage digital issues, working with internal teams and external suppliers to drive timely resolution. Troubleshoot issues and provide clear guidance to customers, ensuring a positive and professional experience. Work closely with customer operations, field teams and digital colleagues to ensure joined up issue resolution. Own the first line response to website bugs, ordering issues and user experience problems across both B2B platforms. Feed customer insights back into digital and operational improvements. Support the operational setup and maintenance of on site promotions and wholesale offers across platforms. Support basic data quality and data cleansing tasks using Excel where required. Support the delivery of digital projects and website improvements through testing, coordination and feedback gathering. Maintain clear documentation of issues, resolutions and known workarounds to improve operational efficiency. Requirements: Confident communicator with a customer first mindset. Experience in customer support, e commerce or digital marketing (commercial or operational focus). Confidence working with websites. Strong problem solving skills with the ability to investigate issues methodically. Well organised, detail oriented and able to manage competing priorities. Basic Excel skills and comfort working with data (desirable, not essential). Digital or marketing qualifications or certifications advantageous but relevant experience in digital, e commerce valued over formal qualifications. Our commitment to diversity equity and inclusion: We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process. This is an exciting time to join our newly formed business - with their incredible individual history's, innovation of products and some of the UK's most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
People & Culture Reporting Analyst Job Title: Reporting Analyst Location: Hemel Hempstead Entity / Company: Carlsberg Marston's Brewing Company Job Length: 18 Month FTC Working Hours: 35 Competitive Salary with extensive benefits: Monthly product allowance - alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access to 24/7 GP services Enhanced pension contribution Access to a range of high street discounts Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. About the role The reporting analyst collects, cleans, and analyses data from our People systems. Reviewing headcount, turnover, hiring, compensation, and employee engagement, to identify trends and patterns. The analyst builds dashboards and reports for P&C leaders and business stakeholders, ensuring data accuracy and consistency. They also help translate complex data findings into clear, actionable recommendations that improve talent management, workforce planning, and overall organisational performance. Role Responsibilities Data Collection & Management- Extract, validate, and maintain workforce data from HRIS and other people systems, ensuring accuracy and consistency. Reporting & Dashboard Development- Design, build, and maintain recurring and ad-hoc P&C reports and interactive dashboards for stakeholders. Data Analysis & Insight Generation- Analyse trends in headcount, turnover, hiring, diversity, absence, and engagement to generate actionable insights. Data Quality & Governance- Implement data validation checks, maintain data standards, and ensure compliance with data governance and privacy regulations. Stakeholder Engagement - Partner with P&C Business Partners and leaders to understand reporting needs and translate business questions into analytical outputs. Workforce Planning Support- Provide analytical input into workforce planning, forecasting, and organisational design decisions. Process Improvement- Identify opportunities to automate reporting processes and improve efficiency through better data workflows. Technical Proficiency- Demonstrate strong skills in our People systems (e.g.SAP SuccessFactors), Excel, Query Manager and visualisation tools like Power BI. Communication & Storytelling- Present complex data in a clear, concise manner using data visualisation and narrative techniques tailored to non-technical audiences. Analytical & Critical Thinking- Apply statistical reasoning and problem-solving skills to interpret data accurately and challenge assumptions when necessary. Experience and Key Attributes Advanced Excel Skills- Proficiency in formulas, pivot tables, Power Query, data modelling, and large dataset management. Data Querying & Manipulation- Working knowledge of data extraction tools to retrieve and transform data. Data Visualisation Tools- Experience using Power BI, Tableau, or similar tools to build dashboards and interactive reports. Data Management & Governance- Understanding of data structures, data quality controls, validation techniques, and documentation standards. Basic Statistical Knowledge- Ability to interpret trends, averages, variance, correlation, and forecasting outputs. Systems Knowledge - Proficiency with HR reporting tools, including SuccessFactors and Query Manager, is preferred and will support effective data analysis and reporting. Our commitment to diversity equity & inclusion We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process. This is an exciting time to join our newly formed business - with their incredible individual history's, innovation of products and some of the UK's most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
26/05/2026
Full time
People & Culture Reporting Analyst Job Title: Reporting Analyst Location: Hemel Hempstead Entity / Company: Carlsberg Marston's Brewing Company Job Length: 18 Month FTC Working Hours: 35 Competitive Salary with extensive benefits: Monthly product allowance - alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access to 24/7 GP services Enhanced pension contribution Access to a range of high street discounts Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. About the role The reporting analyst collects, cleans, and analyses data from our People systems. Reviewing headcount, turnover, hiring, compensation, and employee engagement, to identify trends and patterns. The analyst builds dashboards and reports for P&C leaders and business stakeholders, ensuring data accuracy and consistency. They also help translate complex data findings into clear, actionable recommendations that improve talent management, workforce planning, and overall organisational performance. Role Responsibilities Data Collection & Management- Extract, validate, and maintain workforce data from HRIS and other people systems, ensuring accuracy and consistency. Reporting & Dashboard Development- Design, build, and maintain recurring and ad-hoc P&C reports and interactive dashboards for stakeholders. Data Analysis & Insight Generation- Analyse trends in headcount, turnover, hiring, diversity, absence, and engagement to generate actionable insights. Data Quality & Governance- Implement data validation checks, maintain data standards, and ensure compliance with data governance and privacy regulations. Stakeholder Engagement - Partner with P&C Business Partners and leaders to understand reporting needs and translate business questions into analytical outputs. Workforce Planning Support- Provide analytical input into workforce planning, forecasting, and organisational design decisions. Process Improvement- Identify opportunities to automate reporting processes and improve efficiency through better data workflows. Technical Proficiency- Demonstrate strong skills in our People systems (e.g.SAP SuccessFactors), Excel, Query Manager and visualisation tools like Power BI. Communication & Storytelling- Present complex data in a clear, concise manner using data visualisation and narrative techniques tailored to non-technical audiences. Analytical & Critical Thinking- Apply statistical reasoning and problem-solving skills to interpret data accurately and challenge assumptions when necessary. Experience and Key Attributes Advanced Excel Skills- Proficiency in formulas, pivot tables, Power Query, data modelling, and large dataset management. Data Querying & Manipulation- Working knowledge of data extraction tools to retrieve and transform data. Data Visualisation Tools- Experience using Power BI, Tableau, or similar tools to build dashboards and interactive reports. Data Management & Governance- Understanding of data structures, data quality controls, validation techniques, and documentation standards. Basic Statistical Knowledge- Ability to interpret trends, averages, variance, correlation, and forecasting outputs. Systems Knowledge - Proficiency with HR reporting tools, including SuccessFactors and Query Manager, is preferred and will support effective data analysis and reporting. Our commitment to diversity equity & inclusion We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process. This is an exciting time to join our newly formed business - with their incredible individual history's, innovation of products and some of the UK's most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.