IT Systems Support Technician
Contract
Warrington
Our client is a large UK Infrastructure company based in Warrington, they are seeking an IT Systems Support Technician.
Job Purpose:
To provide first and second line support for BBMM staff, assisting them with hardware and software issues.
To assist IT Support Team Leader in ensuring a high level of service across BBMM contracts, through timely and effective issue resolution.
To gather information to make recommendations to support the continuous improvement, and ensure IT service delivery is maintained at an optimum level.
Dimensions of the Role (Budgetary, Assets and/or Staff Responsibilities)
Provide support to a multi-site network delivering IT equipment; business applications; office solutions; and e-mail and other services as required.
Implement improvements and maintenance support and liaise with IT service providers as required.
Provide desktop and application assistance to users BBMM offices and depots.
Principal Responsibilities / Key Duties:
Overall:
To establish and maintain IT infrastructure and systems to meet the requirements for delivery of the Area 10 Asset Support Contract.
Principle Accountabilities
* Provide 1st and 2nd line technical support maintaining a high degree of customer service for all support queries, and adhere to all Balfour Beatty IT policies and procedures.
* To perform local management and configuration of SQL databases, active directory components, printer and group policy administration, IP telephony, RSA console and proxy administrative duties.
* To perform 3rd Party logging of incidents and change requests with IT service providers, and perform basic fault finding and diagnosis as required.
* Work with end users to identify opportunities to improve existing systems, procedures and applications by a process of investigation and analysis.
* Provide, where appropriate, training and training material for end-users in the use of IT systems and applications.
Maintain the register for all hardware and software assets and perform regular audit
Minimum Qualifications and Skills:
* Two to three years’ experience in user support within a network environment involved in service delivery, infrastructure development, support and maintenance
* Multi-skilled to provide comprehensive support service across multiple, sites
Experience - essential:
* Will have successfully taken part in at least one major systems implementation.
* Demonstrated a high degree of self-motivation and excellent communication skills, creativity, attention to details, tenacity, and adaptability and is team orientated.
Experience - desirable:
* Knowledge of Intranet/Internet Tools, service, security and access mechanisms
* Working knowledge of active directory
* Knowledge of Microsoft Exchange server 2010
*
Any other requirements for the role – specific competencies, particular working patterns, need for travel, demanding parts of the job etc:
* Sound technical systems skills, application and/or database administration.
* Knowledge of key elements of an IT infrastructure
* Role will require travel to other offices nationally and also travel within the area.
* Driving licence
At First Recruitment we understand just how important it is to secure the right people. That’s why our consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.
This is a superb opportunity for any IT Systems Support Technician looking to work for a reputable Organisation
09/09/2016
IT Systems Support Technician
Contract
Warrington
Our client is a large UK Infrastructure company based in Warrington, they are seeking an IT Systems Support Technician.
Job Purpose:
To provide first and second line support for BBMM staff, assisting them with hardware and software issues.
To assist IT Support Team Leader in ensuring a high level of service across BBMM contracts, through timely and effective issue resolution.
To gather information to make recommendations to support the continuous improvement, and ensure IT service delivery is maintained at an optimum level.
Dimensions of the Role (Budgetary, Assets and/or Staff Responsibilities)
Provide support to a multi-site network delivering IT equipment; business applications; office solutions; and e-mail and other services as required.
Implement improvements and maintenance support and liaise with IT service providers as required.
Provide desktop and application assistance to users BBMM offices and depots.
Principal Responsibilities / Key Duties:
Overall:
To establish and maintain IT infrastructure and systems to meet the requirements for delivery of the Area 10 Asset Support Contract.
Principle Accountabilities
* Provide 1st and 2nd line technical support maintaining a high degree of customer service for all support queries, and adhere to all Balfour Beatty IT policies and procedures.
* To perform local management and configuration of SQL databases, active directory components, printer and group policy administration, IP telephony, RSA console and proxy administrative duties.
* To perform 3rd Party logging of incidents and change requests with IT service providers, and perform basic fault finding and diagnosis as required.
* Work with end users to identify opportunities to improve existing systems, procedures and applications by a process of investigation and analysis.
* Provide, where appropriate, training and training material for end-users in the use of IT systems and applications.
Maintain the register for all hardware and software assets and perform regular audit
Minimum Qualifications and Skills:
* Two to three years’ experience in user support within a network environment involved in service delivery, infrastructure development, support and maintenance
* Multi-skilled to provide comprehensive support service across multiple, sites
Experience - essential:
* Will have successfully taken part in at least one major systems implementation.
* Demonstrated a high degree of self-motivation and excellent communication skills, creativity, attention to details, tenacity, and adaptability and is team orientated.
Experience - desirable:
* Knowledge of Intranet/Internet Tools, service, security and access mechanisms
* Working knowledge of active directory
* Knowledge of Microsoft Exchange server 2010
*
Any other requirements for the role – specific competencies, particular working patterns, need for travel, demanding parts of the job etc:
* Sound technical systems skills, application and/or database administration.
* Knowledge of key elements of an IT infrastructure
* Role will require travel to other offices nationally and also travel within the area.
* Driving licence
At First Recruitment we understand just how important it is to secure the right people. That’s why our consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.
This is a superb opportunity for any IT Systems Support Technician looking to work for a reputable Organisation
Out client has an ongoing contract positon based in Dorset working on aerospace and defence projects.
Summary of the Role’s Main Purpose:
Our Client, a large aerospace engineering organisation are looking for a Software Quality Assurance Engineer to be based in Dorset.
• Define and implement TickIT Plus transition programme.
• Monitor, maintain, and implement improvements to the software QMS, including Life Cycle Management, to ensure its effectiveness – update of relevant company procedures as required.
• Implementation of software quality audits to monitor compliance with project plans and company processes including software conformity reviews in advance of releases.
• Ensure effective software problem reporting, root cause analysis, and corrective action implementation.
• Ensure effective software configuration management.
• Generation and implementation of software quality plans.
• Ensure compliance with applicable industry, regulatory and certification requirements.
• Ensure flowdown of software requirements to software suppliers – quality management of software suppliers to ensure delivery of verified software.
• Carry out general software Quality Assurance tasks as required including internal software LCM reviews, software document approvals, software change control and verification activity.
Ensure independence of software Quality Assurance and development activities are observed
Principal Accountabilities: Essential Requirements
• Software Quality Assurance specialist in safety critical, civil and military systems
• Familiar with recognised software standards such as DO-178B, ISO9001 TickIT, and relevant MIL-STD’s and DEF-STAN’s.
• Familiar with systems and software engineering processes, and software verification and validation techniques.
• Familiar with configuration management techniques and software configuration management tools eg All Change
• Self starter with a desire for problem solving and process improvement
• Attention to detail and methodical approach
• Professional conduct and good communication skills to influence both internally and externally
You will be working with sensitive data and as such you should be willing to undergo BPSS (Baseline) & Disclosure Scotland Security Vetting before being able to commence the contract
09/09/2016
Out client has an ongoing contract positon based in Dorset working on aerospace and defence projects.
Summary of the Role’s Main Purpose:
Our Client, a large aerospace engineering organisation are looking for a Software Quality Assurance Engineer to be based in Dorset.
• Define and implement TickIT Plus transition programme.
• Monitor, maintain, and implement improvements to the software QMS, including Life Cycle Management, to ensure its effectiveness – update of relevant company procedures as required.
• Implementation of software quality audits to monitor compliance with project plans and company processes including software conformity reviews in advance of releases.
• Ensure effective software problem reporting, root cause analysis, and corrective action implementation.
• Ensure effective software configuration management.
• Generation and implementation of software quality plans.
• Ensure compliance with applicable industry, regulatory and certification requirements.
• Ensure flowdown of software requirements to software suppliers – quality management of software suppliers to ensure delivery of verified software.
• Carry out general software Quality Assurance tasks as required including internal software LCM reviews, software document approvals, software change control and verification activity.
Ensure independence of software Quality Assurance and development activities are observed
Principal Accountabilities: Essential Requirements
• Software Quality Assurance specialist in safety critical, civil and military systems
• Familiar with recognised software standards such as DO-178B, ISO9001 TickIT, and relevant MIL-STD’s and DEF-STAN’s.
• Familiar with systems and software engineering processes, and software verification and validation techniques.
• Familiar with configuration management techniques and software configuration management tools eg All Change
• Self starter with a desire for problem solving and process improvement
• Attention to detail and methodical approach
• Professional conduct and good communication skills to influence both internally and externally
You will be working with sensitive data and as such you should be willing to undergo BPSS (Baseline) & Disclosure Scotland Security Vetting before being able to commence the contract
IT Systems Support Technician
Contract
Warrington
Our client is a large UK Infrastructure company based in Warrington, they are seeking an IT Systems Support Technician.
Job Purpose:
To provide first and second line support for BBMM staff, assisting them with hardware and software issues.
To assist IT Support Team Leader in ensuring a high level of service across BBMM contracts, through timely and effective issue resolution.
To gather information to make recommendations to support the continuous improvement, and ensure IT service delivery is maintained at an optimum level.
Dimensions of the Role (Budgetary, Assets and/or Staff Responsibilities)
Provide support to a multi-site network delivering IT equipment; business applications; office solutions; and e-mail and other services as required.
Implement improvements and maintenance support and liaise with IT service providers as required.
Provide desktop and application assistance to users BBMM offices and depots.
Principal Responsibilities / Key Duties:
Overall:
To establish and maintain IT infrastructure and systems to meet the requirements for delivery of the Area 10 Asset Support Contract.
Principle Accountabilities
* Provide 1st and 2nd line technical support maintaining a high degree of customer service for all support queries, and adhere to all Balfour Beatty IT policies and procedures.
* To perform local management and configuration of SQL databases, active directory components, printer and group policy administration, IP telephony, RSA console and proxy administrative duties.
* To perform 3rd Party logging of incidents and change requests with IT service providers, and perform basic fault finding and diagnosis as required.
* Work with end users to identify opportunities to improve existing systems, procedures and applications by a process of investigation and analysis.
* Provide, where appropriate, training and training material for end-users in the use of IT systems and applications.
Maintain the register for all hardware and software assets and perform regular audit
Minimum Qualifications and Skills:
* Two to three years’ experience in user support within a network environment involved in service delivery, infrastructure development, support and maintenance
* Multi-skilled to provide comprehensive support service across multiple, sites
Experience - essential:
* Will have successfully taken part in at least one major systems implementation.
* Demonstrated a high degree of self-motivation and excellent communication skills, creativity, attention to details, tenacity, and adaptability and is team orientated.
Experience - desirable:
* Knowledge of Intranet/Internet Tools, service, security and access mechanisms
* Working knowledge of active directory
* Knowledge of Microsoft Exchange server 2010
*
Any other requirements for the role – specific competencies, particular working patterns, need for travel, demanding parts of the job etc:
* Sound technical systems skills, application and/or database administration.
* Knowledge of key elements of an IT infrastructure
* Role will require travel to other offices nationally and also travel within the area.
* Driving licence
At First Recruitment we understand just how important it is to secure the right people. That’s why our consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.
This is a superb opportunity for any IT Systems Support Technician looking to work for a reputable Organisation
09/09/2016
IT Systems Support Technician
Contract
Warrington
Our client is a large UK Infrastructure company based in Warrington, they are seeking an IT Systems Support Technician.
Job Purpose:
To provide first and second line support for BBMM staff, assisting them with hardware and software issues.
To assist IT Support Team Leader in ensuring a high level of service across BBMM contracts, through timely and effective issue resolution.
To gather information to make recommendations to support the continuous improvement, and ensure IT service delivery is maintained at an optimum level.
Dimensions of the Role (Budgetary, Assets and/or Staff Responsibilities)
Provide support to a multi-site network delivering IT equipment; business applications; office solutions; and e-mail and other services as required.
Implement improvements and maintenance support and liaise with IT service providers as required.
Provide desktop and application assistance to users BBMM offices and depots.
Principal Responsibilities / Key Duties:
Overall:
To establish and maintain IT infrastructure and systems to meet the requirements for delivery of the Area 10 Asset Support Contract.
Principle Accountabilities
* Provide 1st and 2nd line technical support maintaining a high degree of customer service for all support queries, and adhere to all Balfour Beatty IT policies and procedures.
* To perform local management and configuration of SQL databases, active directory components, printer and group policy administration, IP telephony, RSA console and proxy administrative duties.
* To perform 3rd Party logging of incidents and change requests with IT service providers, and perform basic fault finding and diagnosis as required.
* Work with end users to identify opportunities to improve existing systems, procedures and applications by a process of investigation and analysis.
* Provide, where appropriate, training and training material for end-users in the use of IT systems and applications.
Maintain the register for all hardware and software assets and perform regular audit
Minimum Qualifications and Skills:
* Two to three years’ experience in user support within a network environment involved in service delivery, infrastructure development, support and maintenance
* Multi-skilled to provide comprehensive support service across multiple, sites
Experience - essential:
* Will have successfully taken part in at least one major systems implementation.
* Demonstrated a high degree of self-motivation and excellent communication skills, creativity, attention to details, tenacity, and adaptability and is team orientated.
Experience - desirable:
* Knowledge of Intranet/Internet Tools, service, security and access mechanisms
* Working knowledge of active directory
* Knowledge of Microsoft Exchange server 2010
*
Any other requirements for the role – specific competencies, particular working patterns, need for travel, demanding parts of the job etc:
* Sound technical systems skills, application and/or database administration.
* Knowledge of key elements of an IT infrastructure
* Role will require travel to other offices nationally and also travel within the area.
* Driving licence
At First Recruitment we understand just how important it is to secure the right people. That’s why our consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.
This is a superb opportunity for any IT Systems Support Technician looking to work for a reputable Organisation
