G-TECH TALENT LIMITED

Role: Head of IT Location: Derbyshire-based on a hybrid basis (primary site + travel to other UK locations) Direct Reports: Three capability leads + individual contributors (circa 18-20 people) Salary: £ + Various other benefits My client is a leading UK-based provider in its sector, operating a nationwide service network with a large field-based workforce and multiple operational sites. It forms part of a wider European group backed by private equity. The business delivers a high volume of customer jobs annually across multiple channels, including insurance, fleet, and private customers. The company is on a strong growth trajectory, with an ambitious commercial plan targeting significant revenue and profitability growth over the next several years. IT is a critical enabler of this strategy, particularly in improving operational efficiency, automating workflows, and supporting commercial delivery. The Role This is a newly created position to provide operational IT leadership across the UK business. The Head of IT will hold full accountability for the day-to-day running of the IT function, including infrastructure, applications, service desk, and security execution. The role reports to the IT Director, who retains overall strategic and group-level accountability. The IT function currently consists of approximately 20 people across development, infrastructure, support, and compliance. While technically capable, the team has operated with limited structure for a period of time. The successful candidate will assess capability, structure, and performance within the first 90 days and implement improvements as required. Key Responsibilities Own the day-to-day operation of the IT function across: Delivery & applications Infrastructure & security End-user support Establish and maintain a clear operating rhythm (weekly delivery cadence, monthly executive reporting, quarterly planning cycles) Own vendor and contract management, procurement coordination, and IT budget/cost control Maintain oversight of IT estate, including lifecycle and end-of-life planning Lead the people agenda: objectives, one-to-ones, development plans, and performance management Review and optimise development team structure, including allocation of technical authority and delivery ownership Work with delivery leadership to prioritise work based on business value Build and maintain asset and contract registers with forward visibility of renewals and risks Manage the interface with Group IT, ensuring alignment without dependency on external timelines Drive documentation and knowledge sharing to remove single points of failure Own the service desk function, including SLA definition, demand reduction, and onboarding/offboarding processes First 90 Days Complete a full audit of infrastructure, systems, and contracts Establish structured team management (objectives, one-to-ones, performance expectations) Assess and recommend optimal development team structure Evaluate all roles against the target operating model and identify gaps or development needs Initiate documentation and knowledge transfer across critical systems Implement a consistent delivery and reporting cadence with key stakeholders Person Specification Essential: Proven experience leading an IT function (approx. 15-25 people) across development, infrastructure, and support Strong people leadership and performance management capability Commercial mindset with the ability to link IT activity to business outcomes Experience managing vendors, contracts, and IT budgets Comfortable operating in a fast-paced, private equity-backed or high-change environment Sufficient technical depth to understand architecture without being hands-on in all areas Experience with cloud platforms (e.g. AWS and/or Azure) and legacy environments Desirable: Experience in a multi-site operational business (e.g. logistics, field service, distribution) Familiarity with ITIL / ITSM frameworks Experience managing organisational change or restructuring Awareness of information security standards (e.g. ISO 27001) and regulatory/compliance environments

Role: Delivery Lead Reports to: Head of IT Location: Derbyshire, with travel to various sites Salary: Circa £55,000 - 70,000 per annum About the business My client is a large UK-based organisation operating within a high-volume service environment. The business manages hundreds of thousands of customer jobs annually through core operational systems that support the full lifecycle from initial request through to invoicing and payment. An international parent group backs the organisation and has ambitious growth plans over the coming years, with technology playing a central role in enabling operational efficiency and scalability. Working department: They have a development team of 7 developers, an infrastructure team, and business stakeholders. The role This is a newly created position designed to bring structure and coordination to the IT delivery function. The Delivery Lead owns the project backlog, sequences work based on commercial priority, manages stakeholders, and ensures development and infrastructure teams remain focused on delivering maximum business value. This is not a traditional project management role. The successful candidate will require sufficient technical understanding to scope work with developers, challenge estimates, and translate business requirements into structured delivery plans without over-reliance on senior technical resources. The role sits at the intersection of business need and technical delivery. The technology landscape includes web applications, cloud-hosted systems, mobile applications, and a variety of supporting platforms. A broader modernisation programme is planned, including a transition toward more modular, service-based architecture while maintaining operational stability. Key responsibilities Own the IT project backlog: maintain, prioritise, and sequence work based on commercial impact. Provide regular progress updates to senior leadership. Coordinate all project-based work across development and infrastructure teams, ensuring alignment of priorities and effective use of resources. Translate business requirements into clearly scoped work packages suitable for technical delivery. Manage delivery timelines, scope, and dependencies, identifying and mitigating risks proactively. Collaborate with technical leads to ensure solutions are robust, scalable, and aligned with architectural direction. Own release planning and coordinate testing to ensure quality before deployment. Manage stakeholder expectations, providing clear visibility of current, upcoming, and deferred work. Build and maintain a rolling delivery roadmap, refreshed regularly based on business priorities and team capacity. First 90 days: Map key operational processes end-to-end, identifying manual steps and opportunities for automation. Assess and prioritise the delivery backlog based on commercial impact and efficiency gains. Establish delivery cadence, including planning cycles, reporting, and release coordination. Build strong relationships with technical teams and gain a clear understanding of systems, architecture, and constraints. Deliver an initial roadmap aligned to business priorities. Person specification: Essential: Proven experience in delivery leadership or technical project management within a software development environment. Strong technical understanding, including the ability to interpret code, understand architectural decisions, and work closely with developers to scope delivery. Experience with modern web application environments and associated technologies. Strong stakeholder management skills, with the ability to balance competing priorities. Experience working with agile or iterative delivery approaches in practical environments. Commercial awareness and an understanding of how technology delivery supports business outcomes. Comfortable operating within complex or legacy system environments with limited documentation. Desirable: Experience within high-volume, operationally focused industries (e.g. logistics, field services, or similar). Familiarity with cloud-based hosting environments. Exposure to modern architectural approaches, including service-based or modular systems. Understanding of API-led design principles.