Internova Travel Group
Overview At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you'll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. THE JOB OVERVIEW Responsible for supporting product implementations, client training, and applying GDS expertise in the support of an online services platform. The Platform includes, but is not limited to, multiple travel booking tools, fulfillment systems, an independent profile system, pnr flow management and various system travel planning features. Additional responsibilities include Internal and External Project Management, 2nd level support for Travel Leaders Corporate Ecommerce team, and custom portal configurations. This role has accountability to work closely with all ALTOUR Corporate departments, including Operations, Ecommerce, QA, Account Management and Finance. The person in this role will be able to discuss ALTOUR Technology and standard processes to ensure proper end-to-end automation. Responsibilities SERVICE: Build strong relationships with clients and internal stakeholders. Maintain department communication guidelines and SLAs for projects, implementations, and account changes. Maintain a "Very Satisfied" satisfaction survey result. Support Ecommerce with product issues and escalations Troubleshoot GDS and product related issues and elevate as required. Support Sales by providing product demonstrations for internal/external clients. Train new team members to provide 1st level support for travelers on product issues/usage. Assist in the completion of Service Desk Tickets and 2nd level support and escalations. IMPLEMENTATION AND PROJECT MANAGEMENT • Responsible for managing Central Services Special Projects from inception to completion. Professionally and consultatively drive technical conversations on Implementations with the purpose of providing education and creative recommendations to clients on all product capabilities, services, and features. Assist in the creation, configuration, and customization of online profile sites or GDS profile tools. Assist in the creation, configuration, and customization of online booking sites. Completion of test plans prior to client launch to validate proper profile and PNR creation. Track feedback and provide recommendations for improvement/modifications. Assist in training customers on product usage and navigation. Expert in current custom portal configurations. Assist in the creation and management of a new ALTOUR Corporate Portal Responsible for managing the Pre-Trip Approval process in current software. ANALYSIS Utilize technology tools to analyze and measure success of a project. Track and analyze benchmarks and monitor project performance. Provide feedback and suggestions for process and department improvements Qualifications Requirements Minimum of 5 GCSEs or equivalent 5+ years travel operations experience Proven results and experience handling job responsibilities listed above Have or able to obtain required certification requirements from technology providers. Able to set goals and meet deadlines Strong analytical & critical thinking skills Excellent writing and communication skills Strong Organizational and People skills Excellent technical skills Strong teamwork and interpersonal skills Strong Project management skills, and detail oriented Proficiency in Microsoft Office Suite, web conferencing tools Ability to work flexible hours. Proficiency in setting and managing internal and external customer expectations. PAY AND BENEFITS Our benefit offerings include healthcare, dental care, life insurance and employee assistance programme, staff discount schemes. This role is eligible for a discretionary 5% bonus based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Overview At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you'll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. THE JOB OVERVIEW Responsible for supporting product implementations, client training, and applying GDS expertise in the support of an online services platform. The Platform includes, but is not limited to, multiple travel booking tools, fulfillment systems, an independent profile system, pnr flow management and various system travel planning features. Additional responsibilities include Internal and External Project Management, 2nd level support for Travel Leaders Corporate Ecommerce team, and custom portal configurations. This role has accountability to work closely with all ALTOUR Corporate departments, including Operations, Ecommerce, QA, Account Management and Finance. The person in this role will be able to discuss ALTOUR Technology and standard processes to ensure proper end-to-end automation. Responsibilities SERVICE: Build strong relationships with clients and internal stakeholders. Maintain department communication guidelines and SLAs for projects, implementations, and account changes. Maintain a "Very Satisfied" satisfaction survey result. Support Ecommerce with product issues and escalations Troubleshoot GDS and product related issues and elevate as required. Support Sales by providing product demonstrations for internal/external clients. Train new team members to provide 1st level support for travelers on product issues/usage. Assist in the completion of Service Desk Tickets and 2nd level support and escalations. IMPLEMENTATION AND PROJECT MANAGEMENT • Responsible for managing Central Services Special Projects from inception to completion. Professionally and consultatively drive technical conversations on Implementations with the purpose of providing education and creative recommendations to clients on all product capabilities, services, and features. Assist in the creation, configuration, and customization of online profile sites or GDS profile tools. Assist in the creation, configuration, and customization of online booking sites. Completion of test plans prior to client launch to validate proper profile and PNR creation. Track feedback and provide recommendations for improvement/modifications. Assist in training customers on product usage and navigation. Expert in current custom portal configurations. Assist in the creation and management of a new ALTOUR Corporate Portal Responsible for managing the Pre-Trip Approval process in current software. ANALYSIS Utilize technology tools to analyze and measure success of a project. Track and analyze benchmarks and monitor project performance. Provide feedback and suggestions for process and department improvements Qualifications Requirements Minimum of 5 GCSEs or equivalent 5+ years travel operations experience Proven results and experience handling job responsibilities listed above Have or able to obtain required certification requirements from technology providers. Able to set goals and meet deadlines Strong analytical & critical thinking skills Excellent writing and communication skills Strong Organizational and People skills Excellent technical skills Strong teamwork and interpersonal skills Strong Project management skills, and detail oriented Proficiency in Microsoft Office Suite, web conferencing tools Ability to work flexible hours. Proficiency in setting and managing internal and external customer expectations. PAY AND BENEFITS Our benefit offerings include healthcare, dental care, life insurance and employee assistance programme, staff discount schemes. This role is eligible for a discretionary 5% bonus based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Internova Travel Group
City Of Westminster, London
Overview At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company. Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you'll be part of a collaborative, forward thinking environment where your voice matters and your success is a shared journey. Responsibilities Job Overview The Senior Business Analyst leads the definition and delivery of innovative, end to end business requirements supporting a global corporate travel management ecosystem, including supplier direct connections, online booking tools, agent platforms, and integrated systems. This role bridges business and technology by translating strategic objectives into clear, actionable requirements while driving automation, cost efficiency, and streamlined processes. The position requires independent ownership, strong cross functional collaboration, and a proactive approach to risk identification, system integration, and continuous improvement. Core Responsibilities Lead requirements gathering, analysis, and validation for complex, cross functional initiatives involving global corporate travel systems, supplier integrations, OBTs, agent booking tools, automation, accounting systems and AI enabled solutions. Partner with Business Product Owners and stakeholders to recommend solutions, identify risks, dependencies and opportunities for automation and cost effective process improvements. Document and formalize business requirements, functional specifications, and supporting analysis to ensure alignment with strategic objectives and technical feasibility. Produce clear, high quality business and system requirements documentation, including user instruction and operational support materials. Act as the primary liaison between Business Product Owners and software development teams, ensuring shared understanding and timely decision making. Define and document current state and future state business processes, system workflows, and end to end integration touchpoints. Design functional system solutions that enable scalable, streamlined, and automated travel management operations. Plan and coordinate requirements related activities across development, testing, and business teams throughout the software development lifecycle. Define system test plans, acceptance criteria, and execute functional and integration testing to validate business outcomes. Manage work independently, engaging additional team members, subject matter experts, or leadership as needed to resolve issues. Demonstrate accountability and ownership for all assigned deliverables, ensuring work is completed on time and to quality standards. Identify issues or risks of significance, escape it accordingly, and ensure system and process documentation is maintained and up to date. Perform analysis and tasks as assigned. Qualifications Requirements 10+ years of experience translating complex business needs into user stories and structured requirement frameworks. Deep expertise in corporate travel operations, including distribution, booking, fulfillment, servicing, and settlement across airlines, hotels, OBTs, and agency environments. 5+ years hands on experience with Amadeus (Sabre experience preferred), including requirements definition, system design, testing, and release support. Proven experience working closely with engineering teams across the full SDLC, from requirements and design through testing and deployment. Strong background in system integration and vendor management, including GDSs, NDC providers, BPOs, and SaaS platforms. Advanced analytical and technical skills, including expert level proficiency in Microsoft Word, Excel, PowerPoint, SQL, and working knowledge of relational databases. Highly effective communicator with the ability to influence senior leaders, multitask under pressure, think proactively beyond defined steps, and rapidly learn in unfamiliar or complex domains. Strong knowledge of global travel agency operations, OBTs, mid office automation, and travel agent facing technologies. Experience using Jira and Smartsheets. Benefits Our benefit offerings include Group Pension scheme, private health and dental care, life insurance with employee assistance and counselling services, a staff discount platform and Group Income Protection cover. The salary range for this job posting has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. This role is eligible for a discretionary bonus, based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Overview At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company. Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you'll be part of a collaborative, forward thinking environment where your voice matters and your success is a shared journey. Responsibilities Job Overview The Senior Business Analyst leads the definition and delivery of innovative, end to end business requirements supporting a global corporate travel management ecosystem, including supplier direct connections, online booking tools, agent platforms, and integrated systems. This role bridges business and technology by translating strategic objectives into clear, actionable requirements while driving automation, cost efficiency, and streamlined processes. The position requires independent ownership, strong cross functional collaboration, and a proactive approach to risk identification, system integration, and continuous improvement. Core Responsibilities Lead requirements gathering, analysis, and validation for complex, cross functional initiatives involving global corporate travel systems, supplier integrations, OBTs, agent booking tools, automation, accounting systems and AI enabled solutions. Partner with Business Product Owners and stakeholders to recommend solutions, identify risks, dependencies and opportunities for automation and cost effective process improvements. Document and formalize business requirements, functional specifications, and supporting analysis to ensure alignment with strategic objectives and technical feasibility. Produce clear, high quality business and system requirements documentation, including user instruction and operational support materials. Act as the primary liaison between Business Product Owners and software development teams, ensuring shared understanding and timely decision making. Define and document current state and future state business processes, system workflows, and end to end integration touchpoints. Design functional system solutions that enable scalable, streamlined, and automated travel management operations. Plan and coordinate requirements related activities across development, testing, and business teams throughout the software development lifecycle. Define system test plans, acceptance criteria, and execute functional and integration testing to validate business outcomes. Manage work independently, engaging additional team members, subject matter experts, or leadership as needed to resolve issues. Demonstrate accountability and ownership for all assigned deliverables, ensuring work is completed on time and to quality standards. Identify issues or risks of significance, escape it accordingly, and ensure system and process documentation is maintained and up to date. Perform analysis and tasks as assigned. Qualifications Requirements 10+ years of experience translating complex business needs into user stories and structured requirement frameworks. Deep expertise in corporate travel operations, including distribution, booking, fulfillment, servicing, and settlement across airlines, hotels, OBTs, and agency environments. 5+ years hands on experience with Amadeus (Sabre experience preferred), including requirements definition, system design, testing, and release support. Proven experience working closely with engineering teams across the full SDLC, from requirements and design through testing and deployment. Strong background in system integration and vendor management, including GDSs, NDC providers, BPOs, and SaaS platforms. Advanced analytical and technical skills, including expert level proficiency in Microsoft Word, Excel, PowerPoint, SQL, and working knowledge of relational databases. Highly effective communicator with the ability to influence senior leaders, multitask under pressure, think proactively beyond defined steps, and rapidly learn in unfamiliar or complex domains. Strong knowledge of global travel agency operations, OBTs, mid office automation, and travel agent facing technologies. Experience using Jira and Smartsheets. Benefits Our benefit offerings include Group Pension scheme, private health and dental care, life insurance with employee assistance and counselling services, a staff discount platform and Group Income Protection cover. The salary range for this job posting has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. This role is eligible for a discretionary bonus, based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Internova Travel Group
Overview Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection. Responsibilities Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to our advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure. The specialist will be required to support all GTC business divisions & assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment. As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards. The specialist will be primarily responsible for managing Travelport solutions including but not limited to: Support queries raised to the GDS Help Desk (Service desk) Bespoke advisor work Implement new pccs Projects as governed by the business Growing the Smart Button portfolio. Enhancing team knowledge on Travelport General Team Responsibilities Assist with GDS related questions (Formats, workflow, processes and configurations) Manage the GDS Help Desk emails. Manage all new advisors onboarding and offboarding (Agency implementations) Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces) Support Implementation of new client OBTs/BTA cards Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs. Support new product developments and rollouts that encroach on the GDS. GDS Software installation & support Support GDS Hotel rate code loading and ongoing maintenance Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X) Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite) Identify and share changes and updates related to the GDS with operational leaders. Set up / Support Sabre Red apps and scripts. Set up / Support Galileo Navitas products. Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus) Support Compleat (mid-office) updates where required. Support GDS audits as and when required. Support questions and troubleshoot for all GDS & GDS Tools Evaluate and escalation where training needs are identified (Advisors). Evaluate and escalation issues to IT and other operational teams where necessary. Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams. Ensure that all internal process documents are kept up to date. Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes. Qualifications Requirements Advanced knowledge of the travel industry is essential. 3-5 years' experience (fully proficient) working with Travelport (back end) Travelport script knowledge essential - Smart Buttons preferably Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business. Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key) Ability to move projects and share updates in a timely manner with the project owner. Ability to manage multiple projects/tasks simultaneously and prioritize own workload. Excellent oral and written communication skills are essential. Must have exceptional customer service skills. Flexibility to support the needs of the business GDS AND GDS TOOLS Travelport, Sabre and Amadeus Mid office tool - Compleat RoomService Profile tools - Umbrella Faces, Client Base and Embark Online Booking Tools - Atriis and Concur Dolphin Res Module and Back Office Agresso NetSuite and Advisor OS Payment Solutions - Conferma and Apexx Reporting tools - Magnatech and Power BI Hybrid/Onsite: The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy
Overview Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection. Responsibilities Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to our advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure. The specialist will be required to support all GTC business divisions & assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment. As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards. The specialist will be primarily responsible for managing Travelport solutions including but not limited to: Support queries raised to the GDS Help Desk (Service desk) Bespoke advisor work Implement new pccs Projects as governed by the business Growing the Smart Button portfolio. Enhancing team knowledge on Travelport General Team Responsibilities Assist with GDS related questions (Formats, workflow, processes and configurations) Manage the GDS Help Desk emails. Manage all new advisors onboarding and offboarding (Agency implementations) Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces) Support Implementation of new client OBTs/BTA cards Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs. Support new product developments and rollouts that encroach on the GDS. GDS Software installation & support Support GDS Hotel rate code loading and ongoing maintenance Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X) Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite) Identify and share changes and updates related to the GDS with operational leaders. Set up / Support Sabre Red apps and scripts. Set up / Support Galileo Navitas products. Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus) Support Compleat (mid-office) updates where required. Support GDS audits as and when required. Support questions and troubleshoot for all GDS & GDS Tools Evaluate and escalation where training needs are identified (Advisors). Evaluate and escalation issues to IT and other operational teams where necessary. Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams. Ensure that all internal process documents are kept up to date. Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes. Qualifications Requirements Advanced knowledge of the travel industry is essential. 3-5 years' experience (fully proficient) working with Travelport (back end) Travelport script knowledge essential - Smart Buttons preferably Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business. Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key) Ability to move projects and share updates in a timely manner with the project owner. Ability to manage multiple projects/tasks simultaneously and prioritize own workload. Excellent oral and written communication skills are essential. Must have exceptional customer service skills. Flexibility to support the needs of the business GDS AND GDS TOOLS Travelport, Sabre and Amadeus Mid office tool - Compleat RoomService Profile tools - Umbrella Faces, Client Base and Embark Online Booking Tools - Atriis and Concur Dolphin Res Module and Back Office Agresso NetSuite and Advisor OS Payment Solutions - Conferma and Apexx Reporting tools - Magnatech and Power BI Hybrid/Onsite: The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy
Internova Travel Group
City Of Westminster, London
Overview Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection. Responsibilities Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to our advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure. The specialist will be required to support all GTC business divisions & assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment. As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards. The specialist will be primarily responsible for managing Travelport solutions including but not limited to: Support queries raised to the GDS Help Desk (Service desk) Bespoke advisor work Implement new pccs Projects as governed by the business Growing the Smart Button portfolio. Enhancing team knowledge on Travelport General Team Responsibilities Assist with GDS related questions (Formats, workflow, processes and configurations) Manage the GDS Help Desk emails. Manage all new advisors onboarding and offboarding (Agency implementations) Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces) Support Implementation of new client OBTs/BTA cards Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs. Support new product developments and rollouts that encroach on the GDS. GDS Software installation & support Support GDS Hotel rate code loading and ongoing maintenance Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X) Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite) Identify and share changes and updates related to the GDS with operational leaders. Set up / Support Sabre Red apps and scripts. Set up / Support Galileo Navitas products. Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus) Support Compleat (mid-office) updates where required. Support GDS audits as and when required. Support questions and troubleshoot for all GDS & GDS Tools Evaluate and escalation where training needs are identified (Advisors). Evaluate and escalation issues to IT and other operational teams where necessary. Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams. Ensure that all internal process documents are kept up to date. Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes. Qualifications Requirements Advanced knowledge of the travel industry is essential. 3-5 years' experience (fully proficient) working with Travelport (back end) Travelport script knowledge essential - Smart Buttons preferably Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business. Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key) Ability to move projects and share updates in a timely manner with the project owner. Ability to manage multiple projects/tasks simultaneously and prioritize own workload. Excellent oral and written communication skills are essential. Must have exceptional customer service skills. Flexibility to support the needs of the business GDS AND GDS TOOLS Travelport, Sabre and Amadeus Mid office tool - Compleat RoomService Profile tools - Umbrella Faces, Client Base and Embark Online Booking Tools - Atriis and Concur Dolphin Res Module and Back Office Agresso NetSuite and Advisor OS Payment Solutions - Conferma and Apexx Reporting tools - Magnatech and Power BI Hybrid/Onsite: The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy
Overview Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection. Responsibilities Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to our advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure. The specialist will be required to support all GTC business divisions & assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment. As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards. The specialist will be primarily responsible for managing Travelport solutions including but not limited to: Support queries raised to the GDS Help Desk (Service desk) Bespoke advisor work Implement new pccs Projects as governed by the business Growing the Smart Button portfolio. Enhancing team knowledge on Travelport General Team Responsibilities Assist with GDS related questions (Formats, workflow, processes and configurations) Manage the GDS Help Desk emails. Manage all new advisors onboarding and offboarding (Agency implementations) Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces) Support Implementation of new client OBTs/BTA cards Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs. Support new product developments and rollouts that encroach on the GDS. GDS Software installation & support Support GDS Hotel rate code loading and ongoing maintenance Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X) Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite) Identify and share changes and updates related to the GDS with operational leaders. Set up / Support Sabre Red apps and scripts. Set up / Support Galileo Navitas products. Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus) Support Compleat (mid-office) updates where required. Support GDS audits as and when required. Support questions and troubleshoot for all GDS & GDS Tools Evaluate and escalation where training needs are identified (Advisors). Evaluate and escalation issues to IT and other operational teams where necessary. Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams. Ensure that all internal process documents are kept up to date. Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes. Qualifications Requirements Advanced knowledge of the travel industry is essential. 3-5 years' experience (fully proficient) working with Travelport (back end) Travelport script knowledge essential - Smart Buttons preferably Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business. Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key) Ability to move projects and share updates in a timely manner with the project owner. Ability to manage multiple projects/tasks simultaneously and prioritize own workload. Excellent oral and written communication skills are essential. Must have exceptional customer service skills. Flexibility to support the needs of the business GDS AND GDS TOOLS Travelport, Sabre and Amadeus Mid office tool - Compleat RoomService Profile tools - Umbrella Faces, Client Base and Embark Online Booking Tools - Atriis and Concur Dolphin Res Module and Back Office Agresso NetSuite and Advisor OS Payment Solutions - Conferma and Apexx Reporting tools - Magnatech and Power BI Hybrid/Onsite: The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy