Genuine Parts Company

Technical & Quality Centre Quality Product Analysis Specialist Location: Rotherham Alliance Automotive Group UK & Ireland is a leading distributor of passenger and commercial vehicle parts to motor factors, garages, franchise networks and public services throughout the UK and Ireland. Our strategically designed network, supported by acquisitions, positions us as a market leader in providing automotive parts distribution services to the aftermarket. Supported by a top tier logistics network comprising over 300 local stores, 20 Regional Distribution Centres, our state of the art 1 million square foot National Distribution Centre, and a workforce of over 6,000 colleagues, our business model prioritises maintaining an extensive and readily available product range to uphold the quality of our service offerings. The Quality Product Analysis Specialist plays a critical role within the Technical & Quality Centre by conducting in depth inspections, diagnostic testing, and root cause analysis of returned automotive components. This position ensures that warranty claims are assessed accurately and consistently while supporting overall product quality, compliance, and continuous improvement initiatives. Working across a broad range of systems-including turbochargers, braking components, suspension units, clutches, and rotating electrics (alternators and starters)-the specialist applies advanced mechanical and electrical expertise to determine failure causes, verify product performance against factory specifications, and differentiate between manufacturing defects and usage related issues. The role combines hands on technical evaluation with detailed digital reporting and cross functional collaboration. Using specialised testing equipment and precision measuring tools, the specialist generates comprehensive inspection reports, documents findings with photographic evidence, and supports warranty decision making in alignment with company policies and regulatory standards. Beyond technical capability, the position requires strong analytical thinking and a methodical, investigative mindset. The Quality Product Analysis Specialist acts as a key liaison between warranty administration, customer service, and manufacturing partners-clearly communicating technical findings to ensure timely and fair claim resolution. This role is essential in safeguarding product integrity, improving quality performance, and maintaining customer confidence through accurate, data driven analysis and professional technical expertise. Core Responsibilities Component Inspection: Conduct detailed physical and functional inspections on a wide range of components including turbos, braking systems, suspension units, clutches, and rotating electrics (alternators/starters). Diagnostic Testing: Operate specialised test equipment (e.g., vacuum testers, electronic actuator testers, battery/alternator analysers, brake DTV machines, and brake caliper testers) to verify part performance against factory specifications. Root Cause Analysis: Investigate and determine the underlying cause of failure (e.g., carbon buildup, oil starvation, electrical surges, installation errors) to support warranty claim evaluations. Warranty Claim Assessment: Review and assess warranty claims in accordance with company policies, determining validity and identifying potential manufacturing or usage defects. Digital Reporting & Documentation: Utilise computer systems to log findings, upload digital photos of defects, generate professional inspection and warranty evaluation reports, and maintain accurate records for claim processing. Quality & Compliance: Maintain a clean, organised laboratory/testing environment ensuring all test equipment is in safe and calibrated working order. Ensure inspections comply with company standards and relevant regulatory requirements. Cross Functional Communication: Collaborate closely with warranty administration, customer service, and re manufacturing teams to share findings, explain technical details, and support timely claim resolution. Technical Skills & Knowledge (Hard Skills) Multi System Mastery: Deep mechanical knowledge of modern vehicle and electronic systems. Electrical Proficiency: Ability to read electrical schematics and use multimetres or oscilloscopes to test rotating electrics and electronic sensors. Software Literacy: Comfortable with PC based diagnostic software, CRM portals, warranty management systems, and standard office tools (e.g., Microsoft Word/Excel). Precision Measurement: Skilled with precision tools such as micrometres, vernier calipers, and dial indicators for checking tolerances and shaft play. Warranty & Compliance Knowledge: Understanding of warranty policies, claim processing procedures, and applicable regulatory standards. Character Qualities & Professionalism (Soft Skills) Analytical Thinking: Logical, detective like mindset adept at solving complex diagnostic puzzles that other technicians may overlook. Attention to Detail: Precision in inspecting fracture surfaces, wear patterns, and minute electrical deviations. Reliability & Punctuality: Strict adherence to schedules and deadlines, ensuring customer and warranty reports are delivered on time. Clear Communication: Ability to translate complex technical failures into clear, simple language for non technical stakeholders, customers, and internal teams. Collaboration: Effective team player with proven ability to coordinate across departments for efficient warranty handling. Desired Qualifications & Experience Proven Experience: Ideally 3-5 years as a senior technician or diagnostic specialist in a high volume garage, remanufacturing environment or warranty inspection role. Certification: Level 3 Automotive Technician qualification or equivalent (e.g., IMI or City & Guilds). Failure Analysis Training. Warranty Training: Experience or formal training related to warranty claim evaluation and processing preferred. Physical Requirements Capacity to safely handle heavy components (e.g., alternators, brake discs) and stand for extended periods in a workshop or laboratory environment. Alliance Automotive Group is an equal opportunities employer.

NAPA Auto Parts was founded in 1925 to meet America's need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom, NAPA has become a market-leading parts brand in the country with a championship-winning motorsport team. Now, over 275 AAG UK subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia - and now the United Kingdom. We are currently looking for a Business Development Manager (BDM). As the BDM, you are specifically accountable for delivering sales and margin growth for your customer base. The successful candidate will be responsible for building and maintaining strong customer relationships within their targeted territory. Responsibilities Confident in building sales strategies and tactics within your required territory Proven ability to communicate effectively with Branch, Regional and Senior Management Build and maintain strong relationships with suppliers, field-based trainers, and product managers. Effectively analyse business intelligence software Able to influence the branch management and sales team. To be successful in this role The successful candidate must have a customer focused approach with excellent selling skills, combined with the ability to communicate to all customer groups building strong relationships across the region. Dynamic and performance-oriented individual with strong negotiation and selling skills. Commercial awareness and good knowledge of competitor activity and market conditions is a must. Extensive experience with customer account management Previous experience delivering sales and margin growth within a business-to-business environment. Experience at finding and developing new business. Excellent verbal and written communication skills Strong training and presentation skills Work well under pressure towards deadlines. In return we offer An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advice from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts Other Details Company Car Mobile Phone Alliance Automotive Group is an equal opportunities employer.

NAPA Auto Parts was founded in 1925 to meet America's need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom, NAPA has become a market-leading parts brand in the country with a championship-winning motorsport team. Now, over 275 AAG UK subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia - and now the United Kingdom. We are currently looking for a Business Development Manager (BDM). As the BDM, you are specifically accountable for delivering sales and margin growth for your customer base. The successful candidate will be responsible for building and maintaining strong customer relationships within their targeted territory. Responsibilities Confident in building sales strategies and tactics within your required territory Proven ability to communicate effectively with Branch, Regional and Senior Management Build and maintain strong relationships with suppliers, field-based trainers, and product managers. Effectively analyse business intelligence software Able to influence the branch management and sales team. Qualifications The successful candidate must have a customer focused approach with excellent selling skills, combined with the ability to communicate to all customer groups building strong relationships across the region. Dynamic and performance-oriented individual with strong negotiation and selling skills. Commercial awareness and good knowledge of competitor activity and market conditions is a must. Extensive experience with customer account management Previous experience delivering sales and margin growth within a business-to-business environment. Experience at finding and developing new business. Excellent verbal and written communication skills Strong training and presentation skills Work well under pressure towards deadlines. Benefits An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advice from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts Other Details Company Car Mobile Phone Alliance Automotive Group is an equal opportunities employer.

Genuine Parts Company is seeking a Business Development Manager (BDM) to drive sales and margin growth within the UK. The ideal candidate will build and maintain relationships with customers while effectively delivering sales strategies and analyzing business intelligence. Benefits include exclusive discounts, career progression opportunities, and a potential performance-based bonus. Join a global leader in automotive parts distribution to advance your career.