Flourish Ventures

Location London Position type Fixed Term Contract until end of December 2027, Full-Time, Hybrid working, 2-3 days in the office What the hiring manager says "We're looking for someone who is highly organised, proactive and excited by the opportunity to support programmes that drive digital inclusion at scale. This role offers broad exposure across operations, programme delivery and stakeholder coordination, making it a fantastic opportunity for someone who enjoys variety, collaboration and meaningful impact in their work." About the Team GSMA Mobile for Development (M4D) Foundation is a dedicated global team within the GSMA, bringing together our mobile operator members, tech innovators, the development community and governments, to realise the impact of mobile in low- and middle-income countries (LMICs). This role sits within the M4D Digital Inclusion & Gender Team, which includes the Connected Women and Connected Society programmes. GSMA's Connected Women programme works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services GSMA's Connected Society Programme works with the mobile industry and key stakeholders to increase access to and adoption of the mobile internet, focusing on underserved population groups in developing markets The programmes are funded by the FCDO (UK), Sida (Sweden), and are supported by the GSMA and its members. Additional research and work is also funded by the Gates Foundation. About the role The Assistant Operations Manager role will be an exciting opportunity for an individual with a passion for international development and the role of digital innovation in driving socio-economic impact for the underserved. You will be working across the Connected Women programme as part of the Digital Inclusion & Gender Operations team including supporting a project focused on improving affordability and adoption of internet-enabled handsets for women to support their livelihoods. This role is critical to the overall success of the Connected Women programme and reports directly to the Connected Women Operations Manager who leads operations across delivery, reporting (including donor reporting) and business planning, as part of the wider Digital Inclusion & Gender Operations team. In this role you will also work with various Project Leads and Directors, subject matter experts, compliance/finance, legal, HR and marketing teams, as well as the wider M4D team. Responsibilities Assist the Operations Manager to track and report on deliverables and KPIs Support the preparation of monthly internal programme reports, as well as quarterly and annual external donor reporting Maintain programme risk, issue and lessons learned logs, ensuring timely escalation where required Assist with programme activity planning and track programme workplans Lead end to end procurement processes including supplier onboarding, contracting, purchase order and invoice management, in collaboration with the Finance team Coordinate event planning and logistics, including sourcing and booking venues and liaising with programme teams and marketing Manage budget forecasts Support all aspects of team travel Maintain organised, shared filing systems i.e. SharePoint Any other duties commensurate with level as requested by the Operations Manager About You The ideal candidate will demonstrate the following skills and experience: Qualifications Demonstrable operations and project management experience, ideally with donor-funded projects Strong organisational and planning skills, with ability to manage multiple priorities across different programmes Experience supporting budgeting, forecasting and financial processes Proven track record tracking and reporting on project activities Strong stakeholder management skills, including the ability to work effectively across teams and manage upwards Flexibility to respond to changing requirements and priorities Excellent communication and interpersonal skills Ability to work as part of a team, supporting other team members in a busy global environment, across several different geographical locations Excellent attention to detail Proficiency using MS Office (i.e. Word, Excel, PowerPoint, Teams) and experience with project or grant management systems An interest in international development and/or social enterprises in emerging markets About Your Skills This is a hands on role requiring a proactive, self motivated individual who can work independently and collaborate effectively to support programme success. Key Capabilities Project Management: Fundamental to ensuring activities are well coordinated and delivered effectively. Requires the ability to manage competing priorities, track deliverables and reporting requirements, and maintain accurate documentation and oversight across multiple workstreams. Communication, Agility, Teamwork and Stakeholder Management: Critical to effective coordination and collaboration. Requires clear and professional verbal and written communication skills, with the ability to convey information concisely, prepare reports, and engage confidently with different audiences. Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast paced, rapidly evolving environment, working on global solutions, genuinely fascinating and industry changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well being and work/life balance is important, so flexi time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture - they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we're always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other's successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation

Flourish Ventures in London seeks an experienced Assistant Operations Manager for a fixed-term contract. You will support the Connected Women programme, enhancing digital inclusion for underserved women globally. Responsibilities include tracking deliverables, managing budgets, and coordinating events. The ideal candidate will have operations management experience and strong organizational skills. This hybrid role offers a dynamic environment and competitive benefits, reflecting Flourish Ventures' mission to impact positively on societal challenges.

Department Technology Team Security Location London with hybrid ways of working Position type Permanent What the hiring manager says This is a hands on engineering role at the heart of GSMA's TISAC platform transformation. You will be responsible for building, evolving, and maintaining the technical backbone that enables cyber threat intelligence sharing for the global telecoms ecosystem. We're looking for a T-ISAC Platform Software Engineer who thrives on solving complex architectural challenges, automating largescale systems, and bringing engineering excellence to a critical industry capability. You'll work closely with CTI analysts, architecture teams, and platform vendors to deliver a secure, scalable, and resilient T ISAC service. If you are passionate about infrastructure, automation, API integrations, platform reliability, and delivering secure-by-design services to a global community, this role is your opportunity to help shape the future of telecom security. Agwu Nwoke, Industry Security Programme Director About the Team The GSMA Industry Security Team is the mobile industry's focal point for the mobile network security. The team is responsible for co ordinating GSMA member security working groups, leading industry wide security initiatives and engaging with global regulators to ensure security is an enabler and not a barrier to next generation mobile services. Cross cutting Initiatives Telecommunications Information Sharing and Analysis Center (T-ISAC). Mobile Co ordinated Vulnerability Disclosure (CVD). Network Equipment Assurance Scheme (NESAS). About the GSMA T-ISAC The Telecommunication Information Sharing and Analysis Centre (T-ISAC) is the cybersecurity threat intelligence community for the telecommunication industry, dedicated to facilitating collaboration and intelligence sharing among mobile network operators, mobile virtual network operators and industry stakeholders. T ISAC provides GSMA members with critical cyber threat intelligence, fostering a trusted environment where telecommunication stakeholders can proactively address cybersecurity threats and reduce risks through the development of best practices. By uniting telecommunication MNOs, MVNOs, manufacturers, service providers and industry in a shared mission, T ISAC enhances the mobile ecosystem's resilience against cyber threats. About the Role As the Platform Software Engineer for T ISAC, you will be responsible for the engineering, operation and continuous improvement of the platforms, tooling and integrations that power the T ISAC service. Key Responsibilities Platform Engineering & Development Design, develop and maintain the T ISAC platform, delivering secure, scalable data workflows, automation capabilities and collaboration tools that support threat intelligence sharing and enrichment. Service Reliability & Operations Lead the operational reliability of the T ISAC platform through proactive monitoring, incident management, performance optimisation and secure by design engineering practices. Integration & Interoperability Deliver and support integrations, APIs and data exchange capabilities that enable secure, scalable intelligence sharing across members and third party security platforms. Platform Roadmap & Technical Strategy Shape the evolution of the T ISAC platform by defining future state architecture, driving technical improvements and evaluating emerging technologies. Security & Compliance Maintain a secure and compliant platform through secure engineering practices, automated controls, vulnerability management and adherence to regulatory and governance standards. Collaboration & Community Foster collaboration across members, analysts, security teams and industry partners to improve platform adoption, effectiveness and community engagement. About You You will bring enthusiasm and ownership to this specialised senior role in cyber threat intelligence analysis, joining a dynamic and ambitious team. Your drive will be key to transforming bold ideas into impactful programmes and seeing them through to successful delivery. You will have telecoms experience gained from working at an operator, with an operator or within the wider telecom industry. You will have proven knowledge and expertise in designing, building and operating the core platforms and infrastructure that enable scalable, reliable, secure and efficient software delivery across operations in Intelligence, Cybersecurity, Data Analytics or a related field (equivalent experience will be considered). You will also have experience working with ISACs or other information sharing organisations. About Your Skills In addition to technical skills, you will have: Teamwork - comfortable working collaboratively in a virtual, distributed team environment. Communication - exceptional verbal and written communication skills, with a track record of presenting to executive audiences. Leadership - proven leadership and mentoring skills, ideally within an intelligence team. Analysis - strong analytical, critical thinking and problem solving skills, with the ability to analyse cybersec intelligence. Essential Extensive experience of building and implementing intelligence platforms e.g. OpenCTI, MISP. Experience of using collaborative open source tools as part of your analysis and research processes. Understanding of Nation-State Actors, Cyber Crime, Hacktivism and advanced threat actor tactics, techniques and procedures (TTPs). Experience in cybersecurity intelligence, including collection, analysis and dissemination. Professional experience within the telecom industry, whether gained at an operator, in partnership with an operator, or through work in telecom related organisations, vendors, academia or the wider mobile ecosystem. Preferable Understanding of mobile data, protocols and technology such as, but not limited to SS7, MOTIF, HRN, IRSF, URLs, GTs. Knowledge of mobile network architectures and services. Understanding of mobile network and services, threat landscape and the common attacks to which they are exposed. Comprehensive understanding of telecommunication industry operations and challenges. Expertise in using and applying the Mitre ATT&CK framework, MISP, OpenCTI, Meta, EclecticIQ, Governments, Law Enforcement and other COIs (national and international) for threat analysis and strategy development. We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact with your request. Contract type Regular Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well being and work/life balance is important, so flexi time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Passionately driven - We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world changing impact. Insightful leaders - We continually develop and engage our expertise, insight and creativity so that we're always ready to respond to the changing landscape with authority, agility and nuance. Stronger together - We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other's successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we're at our best - we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren't at our best and the pressure is on - we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

Flourish Ventures is seeking a Platform Software Engineer to lead engineering efforts for the T-ISAC platform. This role involves collaborating with teams to build secure and scalable systems for cyber threat intelligence. The position requires proficiency in platform development, service reliability, and compliance, with a focus on transforming telecom security through innovation. A hybrid working model is offered.

Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world's largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we've been continuously recognized and named one of Inc. Magazine's Best Workplaces, Forbes America's Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Check out our investors and read more about us here. About the team The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy's technical support experience. This role is responsible for engaging customers early, clarifying the true issue, gathering the right technical and business context, and preparing high-quality handoffs to senior Technical Support Engineers for deeper investigation and resolution. You'll also directly resolve repeatable, well-defined support workflows-like implementation tasks and standard configurations-giving you meaningful ownership alongside your triage work. This isn't a role where you passively route tickets. You'll dig into each request, ask sharp questions, get on short calls when it'll move things faster, and build a clear picture of what's actually going on. The best person for this role is someone who's energized by customer interaction, comfortable navigating technical systems, and skilled at turning ambiguity into clarity. By improving the quality of initial problem discovery, you'll help the entire support organization resolve issues faster, more accurately, and with less wasted effort. Alloy operates in a hybrid work environment. We look to foster collaboration and community by having our local employees onsite three days a week, and remote employees onsite once a quarter. What you'll be doing As a Technical Support Engineer 2, you will be responsible for triaging incoming support cases, leading customer discovery conversations, building high quality handoffs for senior engineers, and directly resolving straightforward tickets-all using our ticketing system, Zendesk. You'll be leveraging your technical skills, problem solving instincts, written communication, and verbal skills to clarify customer issues and build trust with professionalism and empathy. Responsibilities Serve as the first technical point of contact for incoming support requests-respond quickly, ask targeted follow up questions, and build a clear understanding of what the customer actually needs. Get on short customer calls (15-30 minutes) when written back and forth isn't getting to the heart of the issue fast enough. Lead these calls effectively, keeping them focused on discovery and triage. Gather the evidence that matters-logs, screenshots, timestamps, configuration details, reproduction steps-so that the next person to touch the ticket can hit the ground running. Write clean, structured internal notes and handoffs. When you route a ticket to a senior engineer, they should be able to start solving immediately without redoing your work. Directly resolve straightforward product questions, technical clarifications, and clearly documented support tasks, including repeatable implementation workflows managed asynchronously over days or weeks. Diagnose issues related to Alloy's dashboard, APIs, and integrations using logs, system tools, and debugging methods, exercising judgment about when to resolve vs. when to escalate. Maintain accurate ticket hygiene, timely follow ups, clear statuses, and deliver within established service level agreements (SLAs). Identify opportunities to improve macros, runbooks, intake questions, and discovery practices based on patterns you see in the queue. Help QA automated support responses, flagging and fixing issues as you encounter them. Expand product knowledge and technical skills through self directed learning and embed program participation. Alloy's support team covers an 8am-8pm US time zone window. Your schedule will include dedicated blocks for queue coverage, including on call triage of urgent tickets during business hours, plus time for focused async work. Who we're looking for Alloy is looking for a Technical Support Engineer 2 who combines strong customer instincts with a solid technical floor. The role is ideal for someone who thrives in a fast paced, reactive environment, values continuous learning, and can get scrappy. You're energized by frequent customer interaction, comfortable leading short calls to clarify issues, and disciplined enough to turn ambiguous intake into structured, actionable support work. You demonstrate independence while recognizing when to seek guidance for novel or ambiguous situations. Desired Skills and Experience 1-3 years of experience in technical support, customer success, or a similar customer facing technical role. Comfort with APIs, logs, and authentication concepts. You can read basic JavaScript, identify data types, and reason through what an API request is doing-even if you're not writing code all day. Excellent communication skills (oral, written, and interpersonal) to lead troubleshooting conversations warmly and directly, whether over chat or on a call. You ask good questions and know how to make a customer feel heard. Solid judgment about when to keep digging vs. when to hand something off. You're not trying to prove you can own everything-you're trying to get the customer to the right answer as fast as possible. Organized in a reactive environment. A busy queue doesn't rattle you, and your notes are something other people can actually use. Hands on, passionate, and creative problem solver with the ability to lead clients to success. Excellent customer management skills to address and prevent escalated issues by collaborating and networking with cross functional teams to deliver solutions that customers need. Curious and self directed. You teach yourself things and look for ways to improve the tools and processes around you. Nice to have Experience with implementation or onboarding workflows in a SaaS environment. Familiarity with SQL, scripting, or QA processes. Experience in an environment with clear severity levels and escalation paths. Experience creating client facing documentation, including Knowledge Base articles. Experience in fraud & compliance for financial institutions is preferred but not required. Familiarity with support ticketing tools, such as Zendesk. Comfortable using AI tools to work faster and more effectively. Travel We value building connections and fostering relationships with both our customers and each other. This role may require travel for support team members, to visit one of our offices, as well as to participate in team building activities and company events. New hires will start with focused in person training at Alloy's office. Benefits and Perks Unlimited holiday and flexible work policy Pension with employee contribution Up to 100% compensation for 16 weeks of parental leave Home office stipend for new employees Annual £900 learning & development stipend Equity plan Uncapped commissions Training programs to help foster growth (Alloy Foundations, Alloy Lead, Etc.) Private health and dental care. Equal Opportunity Employment Alloy is proud to be an equal opportunity workplace and employer. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

Flourish Ventures is looking for a hands-on Staff Analytics Engineer to enhance data systems within a vibrant fintech environment. With a focus on dbt transformation and data reliability, you'll collaborate with teams across Finance and Product. The ideal candidate will have 7+ years in data roles, coupled with advanced SQL skills and cloud technology experience. Flourish Ventures fosters a diverse company culture and offers opportunities for growth.

About Us We're building the world's leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We're growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation. Here's a little more: Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission Truly global team - 250+ people, 50+ nationalities, 50+ languages Guided by our values - ownership, impact, humility, and heart - in deed, not just word The Role We're looking for a hands-on Staff Analytics Engineer to own the delivery of first-class data systems at Taptap Send. This is a senior technical IC role: you'll design, build and maintain the dbt modelling layer that all teams - from Finance to Product to Markets - rely on to make decisions. You'll set the technical bar for Analytics Engineering at TTS. That means owning our thorniest modelling problems, ensuring that trusted, self-serve data is default across the company. If you live and breathe dbt and want to apply that craft to real problems in a rapidly scaling cross-border payments context then this is the role for you. You'll report to the Head of Data, partnering closely with our COO, Engineering, Finance, Treasury, and Markets teams, and help shape how the broader data discipline scales. The role is full-time - we're open to individuals in one of the following hubs: London, Dubai or NYC. Key responsibilities Own dbt transformation. Design and build the mission-critical models, and the standards, tests and docs that keep them reliable and performant at scale Pre-empt problems. Produce the dashboards, alerts and tools that surface the issues before they become incidents Ensure self-serve data. Build the knowledge layer, docs and quality checks, so others can drive their own analysis Use AI effectively. Use AI tools and agents across the modelling lifecycle - from accelerating dbt development to improving data quality - and help the rest of the team do the same Tackle meaty domain problems e.g. via high-priority special data projects Champion Data. Peer-review code, share best practice at weekly meetups, mentor the team, and raise the bar for data best practice at the company Required 7+ years in a data role (Analytics Eng and/or Data Science) Strong SQL skills, and comfortable working with large, complex datasets in dbt Strong communication and stakeholder management skills Hands-on experience with cloud tech (e.g. AWS, GCP or Azure) and a modern cloud warehouse (e.g. Redshift, Snowflake, BigQuery) Fluency with modern BI tools (e.g. Looker, Mode etc.) and what it takes to enable real self-serve Experience with Python and/or R Detail-oriented and pragmatic, with a 'no task too small' attitude Right to work in one of advertised hubs (UK/US/UAE) Nice-to-have Experience in a high-pace context - e.g. startup or scale-up Experience leading cross-functional projects with Finance, Engineering or Product Taptap Values Impact first Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.