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About the role: As a Senior Partner Solution Engineer, you will play a key role in enabling Parloa's partner ecosystem to successfully position, sell, and implement our conversational AI platform. You'll work closely with strategic and emerging partners, guiding them through the technical journey from discovery and solution design to validation and deal support. This is your opportunity to scale impact through others: equipping partners to confidently build, demo, and deliver AI-driven customer experiences while directly influencing pipeline growth and deal success. Areas of ownership: Partner Technical Enablement: Enable partners to effectively position and deliver Parloa solutions by coaching them on discovery, demos, solution design, and scoping. Technical Sales Support (Partner-led): Support partner led and co sell opportunities by leading technical discovery, solutioning, and validation throughout the pre sales cycle. Solution Design & Architecture: Guide partners in designing scalable, enterprise ready solutions aligned with customer needs and business outcomes. Partner Advisory: Act as a trusted technical advisor to partners, translating Parloa's platform capabilities into clear business value for both technical and non technical stakeholders. Ecosystem Collaboration: Work closely with Sales, Partnerships, Product, and Customer teams to drive successful partner engagements and aligned go to market execution. Product & Feedback Loop: Represent partner and customer insights to Product and Engineering, contributing to roadmap discussions and continuous improvement. Who you are: 5+ years of experience as a Solution Engineer or in a similar customer facing technical role within SaaS or enterprise technology Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture Experience supporting complex, multi stakeholder sales cycles, ideally in partner or indirect sales models Ability to translate technical concepts into clear business value and outcomes Excellent communication and presentation skills, with confidence in both technical and executive conversations Strong coaching and enablement mindset, with the ability to guide partners effectively Structured and solution oriented approach, with the ability to navigate ambiguity and multiple stakeholders Technical curiosity and interest in AI driven products and customer experience Native or bilingual in English We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
About the role: As a Senior Partner Solution Engineer, you will play a key role in enabling Parloa's partner ecosystem to successfully position, sell, and implement our conversational AI platform. You'll work closely with strategic and emerging partners, guiding them through the technical journey from discovery and solution design to validation and deal support. This is your opportunity to scale impact through others: equipping partners to confidently build, demo, and deliver AI-driven customer experiences while directly influencing pipeline growth and deal success. Areas of ownership: Partner Technical Enablement: Enable partners to effectively position and deliver Parloa solutions by coaching them on discovery, demos, solution design, and scoping. Technical Sales Support (Partner-led): Support partner led and co sell opportunities by leading technical discovery, solutioning, and validation throughout the pre sales cycle. Solution Design & Architecture: Guide partners in designing scalable, enterprise ready solutions aligned with customer needs and business outcomes. Partner Advisory: Act as a trusted technical advisor to partners, translating Parloa's platform capabilities into clear business value for both technical and non technical stakeholders. Ecosystem Collaboration: Work closely with Sales, Partnerships, Product, and Customer teams to drive successful partner engagements and aligned go to market execution. Product & Feedback Loop: Represent partner and customer insights to Product and Engineering, contributing to roadmap discussions and continuous improvement. Who you are: 5+ years of experience as a Solution Engineer or in a similar customer facing technical role within SaaS or enterprise technology Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture Experience supporting complex, multi stakeholder sales cycles, ideally in partner or indirect sales models Ability to translate technical concepts into clear business value and outcomes Excellent communication and presentation skills, with confidence in both technical and executive conversations Strong coaching and enablement mindset, with the ability to guide partners effectively Structured and solution oriented approach, with the ability to navigate ambiguity and multiple stakeholders Technical curiosity and interest in AI driven products and customer experience Native or bilingual in English We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role As a Senior AI Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions. Areas of ownership Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions. Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team. Who you are 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning Strong project and stakeholder management skills, with passion for meeting milestones and effective communication Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.) Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms) Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience Familiarity with A/B testing methods to ensure AI agent performance at scale Our Recruiting Process Talent Acquisition Hiring Manager Technical Interview(s) Bar Raiser Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role As a Senior AI Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions. Areas of ownership Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions. Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer. Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team. Who you are 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning Strong project and stakeholder management skills, with passion for meeting milestones and effective communication Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.) Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms) Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience Familiarity with A/B testing methods to ensure AI agent performance at scale Our Recruiting Process Talent Acquisition Hiring Manager Technical Interview(s) Bar Raiser Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.