LMP-Group

Level 3 IT Solutions Technician Apprenticeship - Taverham High School (Part of Enrich Learning Trust) To help maintain the network provision to the whole trust with a focus on delivering on premise support across Taverham High School. You will be required to ensure access to internet connections and the school's network are always available. You will also maintain the security of the network, monitor access against improper use, and ensure measures are in place for the regular backup of data. You will support staff and student users in using IT equipment and respond to IT helpdesk requests, operating on site or remotely at other schools within Enrich Learning Trust. Apprenticeship Summary Salary: £15,392 a year (based on £8 per hour) Working Week: Monday to Thursday 8am - 4pm, Friday 8am - 3:30pm (30 minute unpaid break daily) Hours: 37 hours per week Online apprenticeship training supported by our skilled tutors Level 3 IT Solutions Technician Apprenticeship Location: Taverham High School, Beach Avenue, Norwich Taverham, NR8 6HP The Role As an IT Technician, you will be responsible for maintaining and supporting IT systems across Taverham High School, ensuring smooth network connectivity, troubleshooting issues, and assisting with hardware and software setups. You will also contribute to cybersecurity measures, user management, and IT projects, helping create a secure and efficient digital learning environment. Main Duties Work independently to troubleshoot and resolve incidents and service requests raised on the central ticketing system and, if required, escalated to on premise engineers and IT Managers in accordance with service level targets and trust operational guidelines. Installation of hardware and software on workstations. Maintain and contribute towards a knowledge base. Ensure that the network, hardware, software and peripherals run smoothly with appropriate access levels, applications and desktop setups for different users. Maintain online services that extend the school network, such as Microsoft 365 and MIS. Set up new users onto the network and online services and remove them when they have left the school. Set up, check and pack away sets of iPads, laptops etc. when booked, highlighting any issues. Act as an escalation point for tickets requiring local on premise involvement. Offer support to other team members to troubleshoot and resolve incidents and service requests. Proactively inform stakeholders of changes, issues and resolution times. Perform tasks set out by the Digital Lead. Maintain Hardware, including setting up new equipment, routine maintenance of hardware and software, replacing printer consumables, fixing paper jams, cleaning projector filters and minor repairs. Ensure network security: maintain infrastructure, including Wi Fi, switches and servers, inventory equipment, and identify areas for improvement. Provide on ground technical support for implementing project activities, collaborate with the team, complete individual project tasks, and communicate with the IT manager about roadblocks. Audio Visual duties: set up equipment for teaching staff and assemblies, wipe material, monitor use, reclaim after use, assist with production of audio visual material, liaise with outside suppliers, and film or broadcast events. Assist with compliance on the Data Protection Act, RPA, GDPR, Copyright Licensing Authority guidelines, and IT procedures. Assist across Enrich Learning Trust where needed, attend up to five agreed evening events such as parents' evenings, provide technical support, and advise on cyber safety following NCSC or DFE guidelines. Follow safeguarding procedures, promote the welfare of children and comply with child protection and confidentiality requirements. Participate in training, performance management, and other responsibilities as appropriate, and assist in cyber incident response. The Candidate Qualifications, Qualities & Experience Good general education with 5 GCSE (Grade 5/C or above), including Maths, English, and IT/Computing. Level 3/ A Level in IT User Skills, Digital Technologies, Computer Science, Network Support or similar. ICT literate with good keyboard skills. Evidence of recent continuing professional development. Knowledge of networking systems and equipment, Active Directory and Adobe Creative Cloud. Use of Microsoft Office, including Excel and Word. Use of Microsoft 365 email and online services. Experience installing and upgrading software. Experience maintaining, building and/or upgrading PC hardware. Experience working in an educational environment in a multi academy Trust or large academy. Good time management skills and ability to prioritise work effectively. Ability to relate well to students and adults, including external contacts. Ability to meet targets and deadlines and manage multiple activities concurrently. Flexibility to work some evenings, such as parents' evenings, school performances. Full driving licence and access to a vehicle. Training and Development As an apprentice, you will receive support through on the job learning and formal training. This includes: Study towards a Level 3 IT Solutions Technician qualification. Hands on experience supporting IT systems across multiple schools. Mentoring from experienced IT professionals. Regular progress reviews and development support. What training will the apprentice take and what qualification will the apprentice get at the end? The successful candidate will complete a Level 3 IT Solutions Technician Apprenticeship. What is the expected career progression after this apprenticeship? Potential progression into permanent IT support roles within the Trust or wider IT sector, subject to performance and organisational needs. Pre employment checks Upon a successful offer, the organisation will complete right to work checks and an enhanced DBS check. Candidates will also be expected to adhere to safeguarding policies in line with Keeping Children Safe in Education guidance.