Indra Group UK & Ireland

Overview 15 Month FTC About Indra Group UK & Ireland Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company's business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers. With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world's top three companies in public transportation management systems. Indra's technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety. Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges. In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. About the Project Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London's transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL's strategic technology partner to guarantee the operation and evolution of the world's largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. Role overview Systems Engineer As we continue to deliver complex technology and integration programmes, we are seeking a Systems Engineer to join our Engineering team. This role is responsible for the analysis, design, integration, and delivery of complex systems, ensuring solutions meet customer requirements, technical standards, and project objectives. Working closely with customers, project managers, software and hardware engineers, and other technical stakeholders, the Systems Engineer will play a key role throughout the project lifecycle, from requirements capture and solution design through to integration, verification, validation, and deployment. Key Duties Include: Lead requirements analysis, capture, and decomposition activities for complex integration projects, facilitating customer workshops and stakeholder engagement. Analyse, design, and document cost-effective technical solutions that meet customer, business, and project requirements. Produce systems engineering documentation, including system architectures, functional designs, interface specifications, statements of work, integration strategies, and technical artefacts. Develop requirements that are fully traceable to customer, business, and solution objectives using established systems engineering methodologies. Support system integration, verification, validation, and qualification planning throughout the project lifecycle. Contribute to technical proposals, project estimates, and Statements of Work (SoW) for new and existing opportunities. Provide systems engineering input into project planning, scheduling, and risk management activities. Collaborate with multidisciplinary engineering and project teams to ensure successful project delivery. Participate in technical reviews, customer presentations, and meetings with clients and subcontractors. Promote engineering best practice, quality standards, and continuous improvement within the Systems Engineering function. Keep up to date with emerging technologies, industry standards, and systems engineering methodologies to support innovation and continuous improvement. Travel domestically and internationally, where required, to support project delivery and customer engagement. Ensure compliance with company policies, quality standards, security requirements, and health, safety, and environmental procedures. Support wider engineering initiatives and undertake additional duties as reasonably required. Essential Requirements Qualifications Degree in Systems Engineering, Electronic Engineering, Computer Science, or a related engineering discipline, or equivalent professional experience. Previous experience working as a Systems Engineer on complex integration or technology projects. Demonstrable experience in systems engineering across the full project lifecycle. Experience in requirements analysis, decomposition, and management using structured systems engineering methodologies. Strong understanding of system architecture, solution design, and systems integration. Experience with software interfaces and APIs, including HTTP/S, REST, and JSON. Knowledge of verification, validation, and system testing principles. Experience working with customers and managing technical stakeholders. Excellent technical documentation and presentation skills. Desirable Requirements Experience within transport, ticketing, automated fare collection, or other large-scale infrastructure environments. Experience using requirements management tools such as IBM DOORS. Knowledge of UML, Enterprise Architect, or other model-based systems engineering tools. Experience working within Windows and UNIX/Linux environments. Awareness of ITIL, systems lifecycle management, and industry best practice. INCOSE certification, ITIL certification, or a relevant postgraduate qualification. Skills and Personal Attributes Strong analytical and structured problem-solving skills. Excellent communication and stakeholder management abilities, with the confidence to engage at all levels. Ability to influence multidisciplinary teams and build collaborative working relationships. Commercial awareness with an understanding of balancing technical excellence and business objectives. Self-motivated, proactive, and able to work independently with minimal supervision. Methodical approach with excellent attention to detail and a commitment to quality. Adaptable, quick to learn new technologies, and committed to continuous professional development. Willingness to travel in support of project and customer requirements. Benefits Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days) Pension - 4% employee and 4% employer Private medical insurance (including dental & optical) Life assurance Income protection Employee assistance programs Flexible/remote working options Charitable initiatives Social events (formal & informal) Learning and development programs Innovative & collaborative work environment

Indra invites a Senior Software Engineer to join the Air Traffic Management team, developing safety critical distributed systems used in operational ATC environments. The role blends high performance software with AI assisted development tools to boost productivity, quality, and lifecycle automation. The ideal candidate has a strong engineering background, is proficient in C/C++/ADA, and thrives in a highly technical, international setting with opportunity to work flexibly.

Indra Group UK & Ireland is seeking a Base Data Manager to oversee the activities of the data management group until November 2027. This role is crucial in ensuring effective delivery across all data management functions and involves significant decision-making authority. The ideal candidate will lead and manage a technical team, ensuring that configuration audits and contractual deliverables are met. A commanding knowledge of database design, SQL, and team leadership is essential, and the position offers flexible working options.

Indra Group UK & Ireland is seeking a Software Engineer to support the development, integration and maintenance of software on Front Office devices. The role emphasizes embedded software behavior analysis, troubleshooting and ensuring reliable communication between hardware and software components. You will work closely with hardware and systems teams, contribute to testing and deployment processes, and support production environments with modern development practices.

Indra is seeking a Hardware Engineer to support development, integration and lifecycle management of hardware systems. You will perform requirements analysis, create and maintain documentation, and assist with BOMs and component selection across projects. You will collaborate with systems, software, mechanical and production teams, ensure CE and environmental compliance, and support manufacturing, testing and troubleshooting throughout the lifecycle.

Indra is seeking a hands-on IT Support professional to be the primary contact for IT across our UK subsidiaries. This role requires strong technical skills, a service-minded mindset, and the ability to coordinate with our Group IT team in Spain, aligning local IT strategy with global objectives, promoting best practices, and driving operational excellence. You will support 100+ users, lead onboarding and vendor management, manage assets, and oversee IT projects including cybersecurity

The Hardware Engineer is responsible for supporting the development, integration and lifecycle management of hardware systems across the service. The role focuses on requirements analysis, technical documentation, hardware design activities, component selection and compliance assurance. Working closely with engineering, production, quality and project teams, the Hardware Engineer ensures that hardware solutions meet performance, reliability, maintainability and regulatory requirements throughout the system lifecycle. Key Responsibilities Perform requirements analysis and contribute to the specification and design of hardware systems. Analyse and maintain technical documentation, including schematics, wiring diagrams, drawings and design records. Develop, review and manage Bills of Materials (BOMs), ensuring component suitability, availability and compliance. Define wiring designs and support hardware architecture and component selection activities. Support the creation and modification of technical drawings and 3D models using CAD tools. Ensure compliance with CE marking requirements and applicable environmental standards. Provide engineering support during manufacturing, integration, testing and troubleshooting activities. Collaborate with systems, software, mechanical and production teams throughout the project lifecycle. Essential Minimum 2 years of experience in hardware engineering or a related discipline. Experience in requirements analysis and hardware system design. Experience preparing and maintaining technical documentation. Knowledge of BOM definition, evaluation and management. Experience in wiring design and hardware architecture development. Understanding of CE marking requirements and environmental compliance standards. Proficiency in Microsoft Visio, Excel and Word. Experience using CAD tools for technical drawings and 3D design. Strong analytical, problem solving and communication skills. Desirable Experience within transport, defence, aerospace or other regulated industries. Knowledge of configuration management and engineering change processes. Experience supporting manufacturing, testing or system integration activities. Familiarity with electrical and electronic system development. Benefits Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days). Pension - 4% employee and 4% employer. Private medical insurance (including dental & optical). Life assurance. Income protection. Employee assistance programs. Flexible/remote working options. Charitable initiatives. Social events (formal & informal). Learning and development programs. Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high value focus and with a high innovation component. In the 2025 financial year, Indra achieved revenue of €5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. About the Role We are seeking a hands on IT Support professional to be the primary point of contact for all IT needs across our rapidly expanding UK company, which encompasses several subsidiaries. This is an operational, user facing role that requires strong technical skills, a service oriented mindset, and the ability to coordinate with our Group IT team in Spain, working closely to align local IT strategy with global objectives, promote best practices, and drive operational excellence. Key Responsibilities Provide day to day IT support to end users across UK subsidiaries (hardware, software, connectivity, access management), ensuring issues are resolved efficiently and within agreed SLAs. Lead the IT onboarding of new employees and newly acquired entities, including equipment setup, system access provisioning, and induction to corporate IT tools and policies. Manage relationships with local technology vendors and service providers, ensuring quality of service and cost effectiveness. Act as the local liaison with Group IT in Spain, escalating complex issues and ensuring adherence to group wide standards, security policies, and data protection requirements. Maintain an accurate inventory of IT assets across all UK locations. Oversee IT projects including infrastructure upgrades, system integrations, and cybersecurity initiatives. Monitor IT budgets to ensure cost effective operations. Stay updated on technology trends and recommend solutions to improve efficiency and innovation. What We're Looking For Solid hands on experience in IT support environments, ideally serving 100+ users in a multi site or multi entity setting. Strong working knowledge of end user technologies: Windows/M365, networking basics, endpoint management tools, HELIX (ITSM tool), etc. Organised and proactive, with the ability to manage multiple requests and small projects simultaneously. Good communication skills and a service first attitude; capable of working autonomously while staying aligned with central IT. Fluent English required; Spanish is a plus given the group structure. Qualifications & Experience Bachelor's degree in information technology, Computer Science, or a related discipline. Proven experience in IT management, ideally in a multi subsidiary or multinational business. Broad technical expertise in end user technologies (Windows, M365, Active Directory/Entra ID, networking fundamentals and endpoint management), with exposure to IT project coordination and vendor management in a multi site environment. Excellent communication, organisational, and stakeholder management skills. Strong project management abilities and experience with aligning local and global IT strategies. Ability to manage multiple projects and priorities in a dynamic environment. What We Can Offer You Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days) Pension - 4% employee and 4% employer Private medical insurance (including dental & optical) Life assurance Income protection Employee assistance programs Flexible/remote working options Charitable initiatives Social events (formal & informal) Learning and development programs Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.

Base Data Manager - FTC (until Nov 2027) The Base Data Manager oversees the activities of the data management group and the development of supporting software, ensuring effective delivery across all data management functions. This role is responsible for interpreting, executing and, where necessary, recommending improvements to relevant procedures, as well as resolving configuration and data management issues between programme management and customer requirements. The position also coordinates activities to support configuration audits and contractual deliverables in collaboration with programme teams, while ensuring that team performance aligns with defined company processes within the QMS, updating these where required. Operating under general supervision and direction, the role involves regular exercise of discretion and significant decision making authority. Key duties include: Performs all the duties related to the technical direction of the personnel in the group. Approves configuration data management plans and software development plans in accordance with contract requirements and QMS. Ensures the accuracy and delivery of configuration data in support of all programs within the group. Has responsibility for all cost and technical proposals, for the disciplines within the group, for all new business pursuits. Ensures configuration audits are coordinated with program management and customers and is compliant with the contract. Establishes and maintains status records of configuration changes. Performs other managerial functions including determining staffing, tool requirements, and budgets for the group. Trains subordinates in configuration data management practices and procedures. Sets performance standards, conducts performance evaluations and salary reviews, and manages hiring, discipline, recognition and termination of group personnel. Establishes work goals and allocates resources. Motivates, delegates, coaches and trains subordinates. Ensures that data item requirements are tracked on development projects and that a status is maintained on customer comments to data items. Also ensures that a schedule of data item deliveries is maintained, along with metrics on overall project performance to data item delivery requirements. Oversees the central files operation for the company, which includes archiving and copying of drawings upon request. Approves all internal audit reports and corresponding action items. Ensures that all corrective and preventive actions adequately resolve the identified issue(s). Skills knowledge and experience: Essential: Database Design, SQL and Technical Solution Design and Development experience. Extensive experience of Software Development. Proven track record of leading and managing a technical team. Proven track record of customer engagement and requirement management. Ability to lead and control projects to agree timescales and budget. Education and qualifications Essential: Degree Level educated or equivalent. Desirable: Degree in Engineering discipline or equivalent. Personal Qualities Strong written and verbal communication skills. Ability to lead and motivate a team. Strong attention to detail. Benefits Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days). Pension - 4% employee and 4% employer. Private medical insurance (including dental & optical). Life assurance. Income protection. Employee assistance programs. Flexible/remote working options. Charitable initiatives. Social events (formal & informal). Learning and development programs. Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.

IndraMind is Indra's advanced AI and data platform for mission critical and operational environments, designed to support decision making, coordination and resilience in complex, high consequence contexts. It brings together artificial intelligence, data integration and operational systems into a coherent layer that enables organisations to connect existing capabilities, fuse large volumes of heterogeneous data, and generate actionable insight in real time. IndraMind is deployed in high trust environments, including defence, security, public sector and critical infrastructure, where requirements around security, data control, interoperability and operational performance are non negotiable. It is designed to work with existing systems rather than replace them, providing a structured way to integrate, analyse and operationalise data across domains. Typical applications include command and control, situational awareness, multi agency coordination, emergency management, border security and infrastructure resilience, where the ability to combine data, systems and decision processes directly impacts operational outcomes. In this context, IndraMind is positioned as a trusted operational platform for AI and data driven decision support, particularly in environments where reliability, traceability, resilience and control over data and capabilities are critical. Role overview Indra is seeking an accomplished Senior Business Development Manager to lead the market development of IndraMind across the UK and Ireland. Based in Indra's London office and working as part of the IndraMind Europe Business Development team, this role will help establish IndraMind as a trusted AI and data platform for mission critical operational environments. This is a senior, front line market development role focused on identifying, shaping and progressing new opportunities during the early stages of the business winning lifecycle. The successful candidate will build trusted relationships, develop qualified pipeline and position IndraMind with customers whose operating environments demand resilience, security, interoperability and confidence in data driven decision support. The role requires a commercially disciplined business development professional who can originate opportunities independently, engage senior stakeholders credibly and progress complex opportunities through structured and often lengthy public sector and enterprise sales cycles. The successful candidate will be comfortable operating with a high degree of autonomy in multi stakeholder, high trust environments across Defence, Security, Government, Resilience and Critical Infrastructure. They will be able to translate complex capabilities, including AI, data platforms, operational intelligence and decision support systems, into clear operational and commercial value for customers. The role covers the full business development lifecycle, including prospecting, stakeholder engagement, opportunity qualification, use case development, internal coordination, RFI/RFP/tender support and commercial follow up. This is not a Key Account Management role. It is a proactive market development role focused on creating, qualifying and advancing new opportunities in a complex and competitive landscape. Key Responsibilities Identify, prioritise and develop new business opportunities across Defence, Security, Resilience, Public Sector and Critical Infrastructure domains in the UK and Ireland market. Build and manage a qualified pipeline from first principles, aligned with IndraMind's positioning, target use cases and commercial priorities. Engage and develop relationships with senior stakeholders across government, defence organisations, security agencies, critical infrastructure operators and industry partners. Structure and rigorously qualify opportunities, including stakeholder mapping, use case definition, budget identification, procurement route, decision making process and delivery feasibility. Drive opportunities from initial engagement and opportunity shaping through to proposal development, internal alignment, commercial follow up and closure or handover. Contribute to RFI, RFP and tender processes, working closely with bid, technical, product and commercial teams. Translate IndraMind capabilities into clear, operational use cases relevant to UK and Ireland priorities, including situational awareness, decision support, resilience, multi agency operations, infrastructure protection and operational intelligence. Build strategic partnerships and alliances with relevant ecosystem players, including primes, SMEs, technology partners and institutional stakeholders. Coordinate internally with Indra's business units predominantly Group UK and Ireland team & UK Defence team, as well as IndraMind Europe, including product, engineering, delivery, bid and commercial functions. Contribute to the UK and Ireland go to market approach, including sector prioritisation, stakeholder targeting, procurement routes and priority opportunity identification. Required Experience & Skills Senior level business development experience in complex environments, with evidence of personally originating and progressing new business opportunities. Proven ability to open new accounts and build pipeline from scratch, particularly where solutions must be shaped alongside the customer. Track record in, or selling into, Defence, Security, Resilience, Government or Critical Infrastructure sectors, with credibility at operational and institutional levels. Experience engaging with public sector organisations, national security stakeholders, defence organisations or regulated infrastructure operators, including an understanding of governance, funding, procurement and decision making structures. Direct exposure to long, structured business development cycles, including RFI, RFP or tender processes and multi stakeholder decision making. Experience positioning or selling complex technology led solutions, such as AI/data platforms, data integration systems, operational systems, command and control, situational awareness platforms or digital transformation programmes. Strong technical awareness, with the ability to discuss AI, data integration, systems integration, operational intelligence, situational awareness and decision support without needing to be a technical specialist. Ability to operate independently in the early lifecycle of opportunities and customer relationships, generating momentum with limited local structure. Strong commercial discipline, including the ability to qualify opportunities rigorously, prioritise effectively and align internal resources where they can create real commercial impact. Confidence translating complex capabilities into clear operational and commercial value for senior stakeholders. Willingness and ability to travel across the UK, Ireland and wider Europe for client meetings, partner engagement, internal coordination, industry events and opportunity development. Excellent written and spoken English. Spanish language skills would be advantageous. Education / Background A background in Engineering, Computer Science, Telecommunications, Data/AI, Defence Technology, Security Studies, Business or a related technical or operational field would be highly valued. Candidates without a purely technical degree should nevertheless demonstrate the ability to understand, position and discuss complex technology solutions credibly with technical, operational and senior stakeholders. Essential Criteria Experience within the UK Defence, National Security or Resilience ecosystem. An established network across UK public sector, defence, security, emergency management or critical infrastructure stakeholders. Familiarity with AI, operational intelligence, decision support or situational awareness platforms. Experience working in multi agency, cross domain or mission critical operational environments. Experience in partnership led market entry or alliance driven business development. Exposure to European programmes, NATO related environments or cross border collaboration initiatives. Eligibility to obtain and maintain UK security clearance (UK SC). Right to work in the UK. Ability to travel around the UK and to Spain when required. Candidate Profile The ideal candidate is comfortable operating across the business development lifecycle, particularly in early stage market and opportunity development where structure, visibility and pipeline are still being built. You are used to creating opportunities rather than inheriting them, and to turning early stage engagement into structured, credible business. You bring the commercial discipline to qualify opportunities, the judgement to focus on the right priorities, and the persistence needed to navigate complex stakeholder environments. You have the credibility and presence to operate in Defence, Security, Resilience and Government sectors, engaging confidently with operational users and senior decision makers. You avoid generic messaging and can articulate value in a way that reflects real operational needs. You are technically comfortable and able to engage meaningfully with complex solutions, understanding how systems, data and AI capabilities fit together while remaining focused on practical application and customer outcomes. You can operate independently across the UK and Ireland market while also mobilising internal teams effectively . click apply for full job details

12 Months Fixed Term Contract. 24/7 shift rota (days, nights,weekendsand Bank Holidays)Based in Middlesbrough Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. About the Project Transport for London (TfL) has awarded Indra a long term contract to operate, develop, enhance and expand ticketing and access control systems across London's transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL's strategic technology partner to guarantee the operation and evolution of the world's largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. Role Overview Indra has been appointed by Transport for London (TfL) to operate and evolve the revenue collection services that keep London moving covering ticketing, gating, validation and payment systems across the Underground, rail, bus, tram and river networks. To deliver this, Indra is establishing a new 24/7 Global Operations Centre in Middlesbrough and is building a high performing Service Desk team from the ground up. This is a rare opportunity to join at the start, shape how the service runs, and support one of the most recognisable transport networks in the world. As a Service Desk Agent you will be the first point of contact for incidents and service requests affecting London's revenue collection systems - from station gates and ticket machines to retail and payment services. Working from our new Global Operations Centre, you will answer calls and emails from TfL staff and operational partners, log and classify incidents, resolve what you can at first contact, and route the rest to the right specialist teams fast. Full training is provided: you will complete a structured, fully paid multi week training and certification programme before taking live contacts, and you will only handle the service lines you are trained and certified in. Key responsibilities Answer inbound calls and emails as the single point of contact for TfL revenue collection services, on a 24/7 shift rota. Identify and verify callers, then log, classify and prioritise incidents and service requests accurately in the ITSM platform (IBM Maximo). Resolve incidents at first contact wherever possible, using knowledge base articles, known error records and standard procedures. Route incidents that cannot be resolved at Level 1 to the correct resolver group promptly and with complete, high quality ticket information. Fulfil standard Level 1 service requests and information queries. Follow escalation and major incident procedures, keeping your Team Leader informed of urgent or unusual situations. Apply correct wrap up codes and keep tickets updated throughout their lifecycle. Flag knowledge base gaps and contribute to improving articles and procedures. Complete the structured training and certification programme and maintain certification across your assigned service lines. Experience in a customer service, help desk, servicedesk or contact centre role (or a strong aptitude for it; motivated candidates from retail, hospitality or transport backgrounds are welcome to apply). Confident, clear and professional telephone manner; good written English. Good general IT literacy and the ability to learn new systems quickly - full training on all specialist tools is provided. Accuracy and attention to detail when logging and classifying information. Calm and methodical under pressure, with a genuine customer service orientation. Reliability and flexibility to work a rotating 24/7 shift pattern, including nights, weekends and Bank Holidays. Right to work in the United Kingdom. Desirable Experience with an ITSM/ticketing tool (e.g. IBM Maximo, ServiceNow, Remedy). ITIL 4 Foundation certification or familiarity with ITIL concepts. Experience with contact centre telephony (e.g. Genesys). Interest in or knowledge of London's transport network. Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days) Pension - 4% employee and 4% employer Employee assistance programs Charitable initiatives Social events (formal & informal) Learning and development programs Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law

Access Manager (FTC 12-months) About the Project Transport for London (TfL) has awarded Indra a long term contract to operate, develop, enhance and expand ticketing and access control systems across London's transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL's strategic technology partner to guarantee the operation and evolution of the world's largest and most sophisticated ticketing system. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. Role Overview The Access Manager is accountable for overseeing and controlling logical and physical access across the Proteus service. The role ensures that access to systems, applications, environments, facilities and privileged functions is granted only to authorised individuals. Working closely with operational, security and business stakeholders, the Access Manager ensures adherence to security policies, contractual obligations, regulatory requirements and audit standards while enabling effective service delivery. Key Responsibilities Access Control Governance Manage the complete access control lifecycle for users, groups and service accounts. Define, maintain and enforce role based access models and least privilege principles. Ensure appropriate segregation of duties controls are implemented and maintained. Review and authorise access requests within approved governance frameworks. Identity Lifecycle Administration Coordinate the provisioning, amendment and removal of user access rights. Ensure access is revoked promptly following role changes, transfers or employee departures. Maintain accurate records of access requests, approvals, modifications and removals. Privileged Access Management Administer privileged, elevated and administrative accounts in accordance with security standards. Oversee privileged credential management activities, including password rotation processes. Support the deployment, maintenance and governance of privileged access management (PAM) capabilities. Compliance, Assurance and Audit Facilitate periodic user access reviews and recertification activities with application and system owners. Provide evidence and documentation to support internal, customer and external audits. Ensure ongoing compliance with ISO 27001, PCI DSS, contractual obligations and relevant security frameworks. Maintain comprehensive audit records for all access related activities. Identity Services and Authentication Support integration activities involving identity providers and authentication platforms. Assist with the implementation and enforcement of multi factor authentication controls. Govern the management of service accounts and other non person identities. Physical Access Oversight Coordinate authorised access to offices, secure locations, laboratories and data centre facilities as required. Ensure contractor and visitor access is managed in accordance with approved security procedures. Operational Support and Escalation Serve as the primary point of contact for access related issues, incidents and escalations. Support Service Desk teams with authentication, account and permission related investigations. Contribute to major incident reviews where identity or access controls may be a contributing factor. Reporting and Metrics Develop and maintain reporting on access requests, approvals, exceptions, compliance status and operational performance. Escalate security risks, access control weaknesses and policy breaches where identified. Skills and Experience Essential Experience administering Identity and Access Management (IAM) processes within enterprise environments. Working knowledge of Microsoft Active Directory, Microsoft Entra ID or comparable identity management platforms. Strong understanding of role based access control, least privilege principles and segregation of duties. Experience working with privileged access management technologies and processes. Knowledge of governance, compliance and audit requirements related to access management. Strong communication, stakeholder engagement and documentation capabilities. Ability to collaborate effectively with security, infrastructure, application and operational teams. Desirable ITIL Foundation certification or equivalent. Knowledge of, or certification in, ISO 27001. Security certifications such as CISSP, CISM or equivalent. Experience operating within transport, critical national infrastructure or other highly regulated environments. Key Deliverables Access Management Strategy, procedures and supporting documentation. Access request, approval and revocation records. Periodic access review and recertification reports. Audit evidence packs and compliance artefacts. Access matrices, entitlement models and role definitions. KPI reporting and management dashboards. Key Stakeholders Information Security Manager Service Desk Manager Infrastructure and Cloud Operations Teams Application and System Owners HR and Joiner/Mover/Leaver Process Owners Physical Security and Facilities Functions Customer Security Representatives Internal and External Auditors Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days). Pension - 4% employee and 4% employer. Private medical insurance (including dental & optical). Life assurance. Income protection. Employee assistance programs. Flexible/remote working options. Charitable initiatives. Social events (formal & informal). Learning and development programs. Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.

Indra Group UK & Ireland is recruiting an Access Manager (FTC 12 months) to oversee both logical and physical access across a large public transport ticketing ecosystem. You will enforce RBAC, manage provisioning, and drive privileged access governance in collaboration with security and operations teams. The role requires strong IAM experience, experience with AD/Entra ID, and a track record in governance, audits and risk mitigation.

Service Design Manager - 17 month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high value focus and a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. The Service Design Manager is responsible for defining and implementing Indra's service design and service transition approach for the TfL Proteus contract, ensuring that all changes to TfL's Revenue Collection System are designed, assured, and transitioned into live service in a controlled and compliant manner. The role leads all service design activities related to the implementation of changes across the end to end service landscape, ensuring that processes, tools, organisation, and governance are in place to support efficient delivery across the full service lifecycle. The Service Design Manager ensures that all service design artefacts are complete, consistent, and compliant with Indra internal standards and TfL contractual requirements, and that services are designed to meet business objectives, operational needs, and service acceptance criteria at all times. Key Duties Define, maintain, and continuously improve the Service Design and Service Transition Plan, ensuring alignment with contractual requirements and TfL governance. Lead the development of end to end service designs covering service design, change management, testing, transition, and decommissioning processes. Ensure all service designs support safe, controlled implementation of changes, minimising disruption to live services and customers. Define and manage service acceptance criteria, system impact assessments, and traceability from business requirements through to delivery and testing. Coordinate across suppliers and interfacing parties to ensure integrated service design and clear accountability across the ecosystem. Ensure that all service designs meet business objectives, quality, compliance, security, and cost requirements. Oversee production and governance of all service design artefacts, including high level and low level designs, support models, and documentation for assurance. Ensure services are designed for resilience, scalability, supportability, and minimal operational impact, including avoidance of single points of failure. Lead the service assurance process, ensuring all design, development, testing, and release stages are completed and approved prior to deployment. Lead the Change Advisory Board (CAB) process, ensuring all service design aspects of proposed Changes are adequately defined, assessed, and approved. Drive operational readiness and service transition, including release management, deployment, training, early life support, and successful embedding into live operations. Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline (or equivalent experience). Proven experience in service design and service transition within large scale, complex IT or systems integration programmes. Strong experience in end to end service lifecycle, including design, testing, change management, and transition. Demonstrable experience producing and managing service design artefacts, including option analysis, impact assessments, high level designs, low level designs, and service documentation. Experience defining and managing service acceptance criteria, traceability matrices, and assurance processes. Strong knowledge of multi supplier environments and interface management, with the ability to coordinate across multiple parties. Solid understanding of non functional requirements, including security, resilience, performance, and scalability. Experience in risk identification, management, and mitigation within service design and transition activities. Strong knowledge of ITIL and ISO 20000 principles, particularly in service design, service transition, and continual improvement. Strong governance and documentation skills, with experience supporting formal assurance, approvals, and audits. Excellent stakeholder management and communication skills, with the ability to engage effectively with TfL, interfacing parties, suppliers and technical teams. Desirable certifications: ITIL 4 certification (Foundation minimum, advanced level preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards. Desirable domain experience: Transport and mobility systems, particularly ticketing / Revenue Collection Systems (EMV contactless, Oyster or equivalent fare systems), large public sector or safety critical environments, complex systems integration and third party interface testing, Accreditation and compliance driven programmes (e.g. PCI, security, regulatory). Benefits Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days). Pension - 4% employee and 4% employer. Private medical insurance (including dental & optical). Life assurance. Income protection. Cycle to work scheme. Employee assistance programs. Flexible/remote working options. Social events (formal & informal). Learning and development programs. Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.

Indra Group UK & Ireland seeks a Service Design Manager to define and implement service design for the TfL Proteus contract. Responsibilities include managing service transitions, ensuring compliance with both Indra standards and TfL requirements, and leading all service design tasks. The ideal candidate will have a bachelor's degree in a relevant field and significant experience in service design and transition within large-scale IT environments. Benefits include 25 days of leave, private medical insurance, and flexible working options.

Quality Manager - 24 month FTC The Quality Manager will ensure that the project meets the highest standards of quality, compliance, and performance. The role works closely with the Project Manager, Standards Compliance Manager, risk manager, training manager, and other stakeholders to align with the Quality Management System (QMS) and industry best practices. Key Duties Develop and update the QMS documentation (Manual, processes, procedures and controls) in accordance with contractual requirements, ISO 9001, ITIL, ISO/IEC 20000, ISO 27001, ISO 31000, etc. Develop and implement a Project Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse non conformances and complaints for trends and root causes, and report to senior management. Lead, mentor and develop a multidisciplinary Quality Team to conduct inspections, audits, controls and reviews across all services, systems and deliverables. Coordinate with project managers, technical leads, operations managers and client representatives. Identify quality risks and implement mitigation strategies to minimise impact on services delivery and contractual obligations. Provide training and guidance to project teams on quality management best practices, fostering a culture of continuous improvement. Develop a Supplier Quality Plan and review supplier performance data to identify trends, risks and improvement opportunities. Lead lessons learned analysis and ensure outcomes are documented, communicated and applied. Measure and analyse the cost of poor quality and associated corrective actions. Prepare and present regular quality reports to stakeholders, highlighting performance metrics, areas for improvement and progress on quality initiatives. Act as focal point with the customer on quality matters, including quality claims, and ensure corrective actions are taken. Qualifications Bachelor's degree in Engineering, Quality Assurance or a related discipline. Quality management certifications (e.g. IRCA Internal Auditor ISO 9001, ASQ Certified Quality Engineer). Minimum 10 years of experience in Quality, with at least 5 years as a Quality Manager in transportation systems, fare collection, IT operations or complex technological projects. Experience leading quality teams in operational and technological environments. Proven track record implementing ISO 9001 or similar standards. Experience with IT service management frameworks (e.g., ITIL) and back office or service desk operations preferred. Experience working with UK public sector clients, ideally within transport or infrastructure environments. Strong knowledge of international and UK quality management standards. Strong analytical and structured problem solving skills. Skills Excellent communication and stakeholder engagement abilities. Skilled in gathering undocumented knowledge through interviews and workshops. Decision making under pressure, incident and conflict resolution and continuous improvement mindset. High degree of organisation, structure and attention to detail. Ability to work under pressure and manage competing priorities. Benefits 25 days per annum holiday plus 8 bank holidays (options to buy/sell days). Pension - 4% employee and 4% employer. Private medical insurance (including dental & optical). Life assurance. Income protection. Employee assistance programmes. Flexible/remote working options. Charitable initiatives. Social events (formal & informal). Learning and development programmes. Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.

Indra Group UK & Ireland is looking for a Quality Manager to ensure that all projects meet high standards of quality and compliance. You will work closely with various stakeholders, developing quality management documentation including QMS, and leading a quality team. Requirements include a Bachelor's degree in a related field, 10+ years of quality experience, and familiarity with ISO standards, especially in transport or infrastructure environments. The role offers flexible working options and a comprehensive benefits package.

Indra Group UK & Ireland is seeking a dedicated specialist in hardware and software testing to enhance air traffic safety through cutting-edge technology. The successful candidate will perform complex testing, mentor junior team members, and lead projects. The role requires a degree in Computing, 5+ years of testing experience, and familiarity with software development and testing practices. Benefits include health care schemes, discounts, and generous holiday allowances.

Indra Group UK & Ireland is looking for a Senior Systems and Requirements Engineer to support product development and R&D in the UK. The role requires versatility to handle various tasks and flexibility to adapt to changing priorities, along with customer-facing duties to gather accurate requirements. The candidate will ensure detailed specifications are prepared, maintaining the quality of the work according to Indra's high standards. This exciting opportunity will offer a full-time position with numerous perks, contributing to the company's mission of redefining air traffic management through cutting-edge technology.

Role overview Senior Software Development Engineer is a key contributor within Indra's UTM Product team, responsible for the design, development, and delivery of high-quality software components within GuardianUTM and related systems. GuardianUTM is continuing to evolve as a platform, focusing on enhancing reliability, performance, and operational maturity while adding new capabilities. The role requires an engineer who is comfortable working in a growing and evolving system, able to identify areas for improvement, take ownership, and drive outcomes with minimal direction. The successful candidate will be a self starter-motivated, proactive, and delivery focused-capable of navigating ambiguity and getting things done. Alongside strong hands on engineering capability, they will take ownership of significant features or services and contribute to building a robust, scalable, and secure platform. Working closely with Product, Architecture, and Engineering leadership, the Senior Software Development Engineer ensures that product requirements are translated into effective technical implementations aligned with architectural direction and regulatory constraints. The role also contributes to strengthening engineering practices, improving system resilience, and supporting overall platform growth. Key Responsibilities Software Design & Development Design, develop, test, and maintain high quality software components that meet defined functional and non functional requirements. Take ownership of significant features or services, ensuring code is maintainable, performant, and aligned with agreed standards. Proactively identify and address technical debt and any stability concerns within the codebase. Ensure solutions are delivered in line with agreed scope, timescales, and quality expectations. Technical Contribution & Implementation Contribute to the implementation of complex components and integrations within established architectural patterns. Collaborate with Principal Engineers and Architects to ensure technical solutions are consistent with platform design and long term direction. Apply sound engineering judgement to solve problems and make day to day technical decisions. Demonstrate initiative in identifying improvements and driving them through to completion. Delivery & Execution Support predictable and efficient delivery by contributing to planning, estimation, and task breakdown. Communicate progress, risks, and dependencies clearly within the team. Take responsibility for delivering work through the full development lifecycle, from design through to production support. System Reliability & Operational Support Support the operation of production systems, ensuring reliability, performance, and availability. Investigate and resolve issues, contributing to root cause analysis and continuous improvement of system resilience. Ensure solutions are designed with operability in mind, including monitoring, logging, and supportability. Quality & Engineering Practices Follow and contribute to established engineering standards, testing approaches, and development practices. Participate in code reviews, ensuring quality and consistency across the codebase. Support continuous improvement in development processes, tooling, and team ways of working. Standards & Governance Work within defined engineering standards, architectural guidelines, and governance frameworks. Ensure developed solutions meet required safety, regulatory, and operational constraints. Support documentation and audit requirements where needed. Collaboration & Cross Functional Working Work closely with product, safety, and operational teams to ensure technical solutions meet business and regulatory needs. Collaborate effectively with other engineers to deliver integrated platform capabilities. Mentoring & Team Contribution Provide guidance and support to less experienced engineers within the team. Contribute to knowledge sharing and help promote good engineering practices. Communication Communicate technical progress, issues, and risks clearly within the team and to relevant stakeholders. Support effective collaboration by contributing to shared understanding of requirements and solutions. Essential Strong commercial experience with C# / .NET Experience building and supporting distributed or cloud based systems Experience with containerised applications (e.g. Docker, Kubernetes) Experience supporting and troubleshooting production systems Experience with version control systems (e.g. Git) Experience with TypeScript or modern front end frameworks Experience working in agile delivery environments (e.g. Scrum) Desirable Experience with cloud platforms (e.g. Azure) Experience with CI/CD pipelines and release processes Experience with observability tools (monitoring, logging, alerting) Experience in technical leadership or mentoring roles Experience working in safety or regulation driven environments Technology Stack .NET (latest versions) Kubernetes & Docker Azure (SQL, CosmosDB, cloud services) PostgreSQL TypeScript / modern web frameworks (e.g. Vue.js) Observability tooling (e.g. Azure Monitor, Prometheus, Grafana) Azure DevOps / CI-CD pipelines Benefits 25 days per annum + 8 days bank holidays (options to buy/sell days) 37.5 hour working week Pension - 4% employee and 4% employer Private medical insurance (including dental & optical) Life assurance Income protection Employee assistance programs Flexible/remote working options Charitable initiatives Social events (formal & informal) Learning and development programs Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law