dbfb communications
Northampton, Northamptonshire
As a 2nd Line Support Technician, you will be integral to the daily support and maintenance of our clients' IT, telephony, and connectivity infrastructure. In this role, you'll provide essential technical support to end users, tackle complex issues across our technology portfolio, and enhance the effectiveness of our support-team. This is a hybrid role, ideal for a driven IT professional ready to advance their career. Key tasks: Second-Line Technical Support: Deliver prompt, second-line technical assistance for end-user hardware and software issues. Incident Diagnosis and Resolution: Tackle escalated IT incidents in collaboration with first-line support and vendors. Hardware and Software Maintenance: Configure, and maintain computer hardware, software, and peripherals. Network Troubleshooting: Manage network-related issues, including connectivity, access point, switches, routers, and configuration. Telephony System Support: Resolve issues with VoIP systems and associated connectivity. Audio-Visual System Support: Address problems in Teams Meeting Room environments and Content Management Systems (CMS). First-Line Team Support: Assist first-line support through one on one mentoring in relation to 1st line ticket responsibilities. Continuous Improvement: Stay current with industry trends and emerging technologies to enhance support initiatives. Trend Spotting: Identify common query types and implement service improvements to proactively tackle these in conjunction with 3rd line team. Achieve and maintain learning and certification paths in line with the business needs. Basic configurations for BAU connectivity hardware, i.e. hardware and routers. Rota based out of hours onsite event support will be required. Occasional customer onsite support may be required. Working hours are shift based on a rota (8:00-16:30 / 09:30-18:00) What will you bring? Customer Focused: Committed to delivering responsive solutions to IT and telecom challenges. Analytical Thinker: Skilled in troubleshooting and identifying solutions efficiently. Customer Focused Attitude: Dedicated to meeting and exceeding customer expectations. Professional Communication: Engages third parties confidently and assures priority to accounts. Effective Communicator: Friendly, confident phone manner and strong written communication skills. Business Savvy: Identifies opportunities for improvement with excellent time management. Adaptable: Thrives in a fast paced, evolving environment. Detail Oriented: Manages multiple queries simultaneously with strong attention to detail. Self Motivated: Displays a strong desire to learn and grow. Experience: Proven experience as a 2nd Line Support Technician/Engineer or comparable role, with consistent high performance. Skilled in cloud, hardware, software, and network issue resolution. Strong knowledge of Microsoft operating systems. Experience with Active Directory, Group Policy, and related tasks. Experience with VoIP systems, connectivity and AV is advantageous. Familiarity with the Microsoft suite, including Admin Centre, Azure, Entra ID and lntune. Qualifications: GCSE Maths & English Language Grade 5 or above (or recognised equivalent qualification) Relevant industry certifications (CompTIA A+ and Microsoft MS900, AZ900, MDI 00/I 01 /I 02 preferred) What is in it for you? 22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your 2nd year. NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) Personal development plan with dedicated self development time. Industry recognised certified training will be supplied with a time matched model. Hybrid based working is available, subject to performance. 30000 - 35000 DOE Hours Between 8am and 6pm (37.5 hours per week)
As a 2nd Line Support Technician, you will be integral to the daily support and maintenance of our clients' IT, telephony, and connectivity infrastructure. In this role, you'll provide essential technical support to end users, tackle complex issues across our technology portfolio, and enhance the effectiveness of our support-team. This is a hybrid role, ideal for a driven IT professional ready to advance their career. Key tasks: Second-Line Technical Support: Deliver prompt, second-line technical assistance for end-user hardware and software issues. Incident Diagnosis and Resolution: Tackle escalated IT incidents in collaboration with first-line support and vendors. Hardware and Software Maintenance: Configure, and maintain computer hardware, software, and peripherals. Network Troubleshooting: Manage network-related issues, including connectivity, access point, switches, routers, and configuration. Telephony System Support: Resolve issues with VoIP systems and associated connectivity. Audio-Visual System Support: Address problems in Teams Meeting Room environments and Content Management Systems (CMS). First-Line Team Support: Assist first-line support through one on one mentoring in relation to 1st line ticket responsibilities. Continuous Improvement: Stay current with industry trends and emerging technologies to enhance support initiatives. Trend Spotting: Identify common query types and implement service improvements to proactively tackle these in conjunction with 3rd line team. Achieve and maintain learning and certification paths in line with the business needs. Basic configurations for BAU connectivity hardware, i.e. hardware and routers. Rota based out of hours onsite event support will be required. Occasional customer onsite support may be required. Working hours are shift based on a rota (8:00-16:30 / 09:30-18:00) What will you bring? Customer Focused: Committed to delivering responsive solutions to IT and telecom challenges. Analytical Thinker: Skilled in troubleshooting and identifying solutions efficiently. Customer Focused Attitude: Dedicated to meeting and exceeding customer expectations. Professional Communication: Engages third parties confidently and assures priority to accounts. Effective Communicator: Friendly, confident phone manner and strong written communication skills. Business Savvy: Identifies opportunities for improvement with excellent time management. Adaptable: Thrives in a fast paced, evolving environment. Detail Oriented: Manages multiple queries simultaneously with strong attention to detail. Self Motivated: Displays a strong desire to learn and grow. Experience: Proven experience as a 2nd Line Support Technician/Engineer or comparable role, with consistent high performance. Skilled in cloud, hardware, software, and network issue resolution. Strong knowledge of Microsoft operating systems. Experience with Active Directory, Group Policy, and related tasks. Experience with VoIP systems, connectivity and AV is advantageous. Familiarity with the Microsoft suite, including Admin Centre, Azure, Entra ID and lntune. Qualifications: GCSE Maths & English Language Grade 5 or above (or recognised equivalent qualification) Relevant industry certifications (CompTIA A+ and Microsoft MS900, AZ900, MDI 00/I 01 /I 02 preferred) What is in it for you? 22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your 2nd year. NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) Personal development plan with dedicated self development time. Industry recognised certified training will be supplied with a time matched model. Hybrid based working is available, subject to performance. 30000 - 35000 DOE Hours Between 8am and 6pm (37.5 hours per week)
dbfb communications
Northampton, Northamptonshire
Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) What is the Role? We are seeking a high-energy, driven Business Development Manager to accelerate new logo growth across our SMB segment within our Communications portfolio (UC, connectivity, mobile, and related services). This is a pure new business hunter role. You will build your own pipeline through outbound prospecting, networking, referrals, events, and targeted campaigns. A successful BDM will confidently lead conversations about connectivity, hosted telephony, mobile solutions, and unified communications. You'll uncover customer challenges, understand their operational needs, and position dbfb's solutions to improve reliability, flexibility, productivity, and cost-efficiency. While this role doesn't require deep technical skills, you must be able to translate solution benefits into clear business outcomes and work closely with product specialists where needed. This is a fantastic opportunity for someone passionate about communications technology, consultative selling, and helping SMBs modernise the way they connect. Key Tasks & Accountabilities New Business Acquisition Identify and secure new logos in the SMB market using outbound prospecting, networking, events, referrals, and structured outreach. Build and manage a strong pipeline of qualified UC, connectivity, and mobile opportunities. Develop targeted account and territory plans to drive sustained new business growth. Sales Strategy & Execution Lead end-to-end sales cycles, including discovery, solution alignment, proposals, presentations, and contract negotiation. Confidently position dbfb's portfolio: hosted telephony, connectivity, mobile, AV and IT managed services. Collaborate with specialists to shape competitive, value-driven solutions for customers. Articulate commercial models, contract options, and return-on-investment clearly to customers. Stakeholder Engagement Build trusted relationships with decision-makers across SMB organisations, such as owners, managing directors, operations managers, and IT contacts. Use a consultative approach to understand business challenges and align proposals effectively. Navigate varied buying groups and procurement processes confidently. Stay up to date with telecoms and UC trends, supplier updates (e.g. mobile networks, broadband carriers), and competitor solutions. Provide meaningful feedback on product improvements, market demands, and customer expectations. Performance & Reporting Achieve or exceed monthly new-business revenue targets. Maintain disciplined CRM hygiene, ensuring accurate pipeline, forecasting, and activity records. Report regularly on performance, pipeline status, and strategic priorities. What Will You Bring? Experience & Skills 2+ years' proven success in B2B new business sales, ideally in telecoms, UC, connectivity, or mobile. Demonstrable experience selling into SMB organisations and navigating short-to-mid length buying cycles. Strong track record of hitting sales targets and closing new logo deals. Excellent communication, presentation, and negotiation skills. Highly motivated and disciplined, with strong personal accountability. Solid understanding of UC solutions, hosted telephony, connectivity options, mobile tariffs, and related technologies (training provided as required). Ability to work collaboratively with technical, provisioning, and delivery teams. Hunter Mentality: Persistent, proactive, and driven to win new business. Solution Selling: Able to uncover needs and position the right combination of UC, connectivity, and mobile services. Negotiation & Closing: Skilled at managing commercial discussions and securing commitments. Business Acumen: Understands how communications impact business productivity, cost, and customer service. Pipeline Management: Strong discipline in managing pipeline, forecasting, and CRM activity. Stakeholder Engagement: Builds relationships across varied SMB leadership structures. Industry Awareness: Knowledgeable about telecoms trends, competitors, carriers, and market changes. Customer Insight: Able to diagnose pain points and frame compelling business cases. Resilience & Drive: Thrives in a fast-paced, results-focused environment. Communication: Clear, confident, and persuasive-verbally and in writing. Collaboration: Works effectively with internal teams to deliver smooth customer onboarding. Continuous Learning: Open to coaching, feedback, and improvement. Cultural Contribution: Supports a positive, customer-centric, high-performance sales culture. What is in it for You? A competitive salary + commission plan 22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your 2nd year NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) 0.5 days per year paid volunteering/community work Wellbeing support 300000 - 45000 DOE Hours Between 8am and 6pm (37.5 hours per week)
Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) What is the Role? We are seeking a high-energy, driven Business Development Manager to accelerate new logo growth across our SMB segment within our Communications portfolio (UC, connectivity, mobile, and related services). This is a pure new business hunter role. You will build your own pipeline through outbound prospecting, networking, referrals, events, and targeted campaigns. A successful BDM will confidently lead conversations about connectivity, hosted telephony, mobile solutions, and unified communications. You'll uncover customer challenges, understand their operational needs, and position dbfb's solutions to improve reliability, flexibility, productivity, and cost-efficiency. While this role doesn't require deep technical skills, you must be able to translate solution benefits into clear business outcomes and work closely with product specialists where needed. This is a fantastic opportunity for someone passionate about communications technology, consultative selling, and helping SMBs modernise the way they connect. Key Tasks & Accountabilities New Business Acquisition Identify and secure new logos in the SMB market using outbound prospecting, networking, events, referrals, and structured outreach. Build and manage a strong pipeline of qualified UC, connectivity, and mobile opportunities. Develop targeted account and territory plans to drive sustained new business growth. Sales Strategy & Execution Lead end-to-end sales cycles, including discovery, solution alignment, proposals, presentations, and contract negotiation. Confidently position dbfb's portfolio: hosted telephony, connectivity, mobile, AV and IT managed services. Collaborate with specialists to shape competitive, value-driven solutions for customers. Articulate commercial models, contract options, and return-on-investment clearly to customers. Stakeholder Engagement Build trusted relationships with decision-makers across SMB organisations, such as owners, managing directors, operations managers, and IT contacts. Use a consultative approach to understand business challenges and align proposals effectively. Navigate varied buying groups and procurement processes confidently. Stay up to date with telecoms and UC trends, supplier updates (e.g. mobile networks, broadband carriers), and competitor solutions. Provide meaningful feedback on product improvements, market demands, and customer expectations. Performance & Reporting Achieve or exceed monthly new-business revenue targets. Maintain disciplined CRM hygiene, ensuring accurate pipeline, forecasting, and activity records. Report regularly on performance, pipeline status, and strategic priorities. What Will You Bring? Experience & Skills 2+ years' proven success in B2B new business sales, ideally in telecoms, UC, connectivity, or mobile. Demonstrable experience selling into SMB organisations and navigating short-to-mid length buying cycles. Strong track record of hitting sales targets and closing new logo deals. Excellent communication, presentation, and negotiation skills. Highly motivated and disciplined, with strong personal accountability. Solid understanding of UC solutions, hosted telephony, connectivity options, mobile tariffs, and related technologies (training provided as required). Ability to work collaboratively with technical, provisioning, and delivery teams. Hunter Mentality: Persistent, proactive, and driven to win new business. Solution Selling: Able to uncover needs and position the right combination of UC, connectivity, and mobile services. Negotiation & Closing: Skilled at managing commercial discussions and securing commitments. Business Acumen: Understands how communications impact business productivity, cost, and customer service. Pipeline Management: Strong discipline in managing pipeline, forecasting, and CRM activity. Stakeholder Engagement: Builds relationships across varied SMB leadership structures. Industry Awareness: Knowledgeable about telecoms trends, competitors, carriers, and market changes. Customer Insight: Able to diagnose pain points and frame compelling business cases. Resilience & Drive: Thrives in a fast-paced, results-focused environment. Communication: Clear, confident, and persuasive-verbally and in writing. Collaboration: Works effectively with internal teams to deliver smooth customer onboarding. Continuous Learning: Open to coaching, feedback, and improvement. Cultural Contribution: Supports a positive, customer-centric, high-performance sales culture. What is in it for You? A competitive salary + commission plan 22 days holiday plus an extra day for your birthday, increasing to 25 days holiday in your 2nd year NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) 0.5 days per year paid volunteering/community work Wellbeing support 300000 - 45000 DOE Hours Between 8am and 6pm (37.5 hours per week)