Head of Cyber Defence Location: London, GB, N1 9FN Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. The Head of Cyber Defense is accountable for protecting the organisation from cyber threats by leading the strategy, governance, and operational execution of all defensive security capabilities. Reporting directly to the Chief Information Security Officer (CISO), the role provides leadership across threat detection, incident response, vulnerability management, application security, cloud and platform security, and identity security. The organisation operates a Managed Security Service Provider (MSSP/MSP) model for Security Operations. The Head of Cyber Defense owns the relationship, performance oversight, and strategic direction of the MSP to ensure high quality, risk aligned security operations. The role leads five specialist domains through the following direct reports: Lead - SecOps Incident Management & Response, Lead - Application Security & Vulnerabilities, Lead - Cloud & Platform Security, Lead - IAM/PAM, and Lead - Incident Response and Cyber Resilience. Key Results Areas 1. Strategic Leadership & Cyber Defense Architecture Define and execute the organisation's Cyber Defense Strategy, ensuring alignment with business objectives and the wider security strategy set by the CISO. Own the end-to-end cyber defense operating model across Enterprise and Tech Ops BAU, ensuring consistent protection and response. Develop and maintain a cohesive defense architecture across detection, response, identity, cloud, and application security. Ensure alignment between internal teams, Tech Ops, and third-party providers (MSSP, platform teams). Drive continuous improvement and maturity uplift across all defensive capabilities. Ensure cyber defense strategy, architecture and control priorities are informed by current threat intelligence, attacker techniques and incident trends. 2. Security Engineering & Platforms Own cybersecurity engineering across endpoint protection (EDR/XDR), network security, email and collaboration security, and cloud and platform security (including Azure, AWS, GCP). Drive secure by design implementation for security tooling, platforms, and integrations. Ensure scalability, resilience, and operational effectiveness of all security controls. 3. Security Operations Oversight (MSP Delivered) Act as the senior owner of the MSP relationship for Security Operations. Set performance expectations, SLAs, KPIs, and quality standards for SOC services. Ensure effective threat detection, triage, escalation, and incident response processes. Own the quality, coverage and continuous improvement of security detection use cases, including validation, tuning and effectiveness of detections delivered by internal platforms and the MSP. Ensure clear escalation paths, governance, and continuous improvement of MSSP services. Lead service reviews, challenge performance, and ensure the MSP delivers measurable risk reduction. 4. Security Incident Response, Crisis & Tabletop Exercises Provide executive oversight of major cyber incidents, ensuring coordinated response across internal teams, MSP, and external partners. Serve as the senior escalation point for high severity incidents. Ensure effective coordination during major incidents with Legal, Data Protection, Communications and senior management, including regulatory and customer impact assessment where required. Ensure post incident reviews, root cause analysis, and remediation plans are completed and embedded. Lead crisis management, preparedness, incident tabletop exercises and crisis simulations across Enterprise IT, and coordinate with Technology security/operations where required. Ensure lessons learned are captured and translated into improved controls and processes. Ensure cyber resilience and technical recovery readiness are embedded into incident response, including coordination with IT disaster recovery and business continuity teams from a cyber perspective. 5. Vulnerability, Application, and Platform Security Oversee the organisation's vulnerability management programme, ensuring timely identification, prioritisation, and remediation of risks. Ensure cloud and platform security controls are effectively designed, implemented, and monitored to support proactive vulnerability management. Define prioritisation, risk based remediation expectations, and escalation for unaddressed vulnerabilities and weaknesses. Ensure effective coordination between teams, including MSP, Product Security, and Technology Ops. 6. Identity, Access, and Privileged Access Management Provide strategic direction for IAM and PAM capabilities, ensuring robust identity governance, access control, and privileged account security. Own global IAM and PAM security from a cyber defense perspective, including technical security architecture, monitoring and detection of identity based threats, and privileged access controls and abuse detection. Oversee the adoption of Zero Trust principles across identity and access. Ensure all cyber defense activities align with regulatory, legal and policy requirements. Contribute to enterprise risk assessments and provide expert input on cyber risk posture. Support the Head of Security Risk Management with evidence and material for audits, risk assessments and customer assurance. Produce clear reporting for the CISO, senior leadership, and governance committees. Lead, mentor, and develop a team of senior security specialists and domain leads. Foster a culture of accountability, innovation, and continuous improvement. Build strong relationships with technology, risk, compliance, and business stakeholders. Candidate Requirements Skills & Experience - Essential Proven leadership experience in cyber defense, security operations, or incident response at scale. Strong understanding of modern security architectures, cloud security, identity security, and application security. Experience managing or governing MSP/MSSP delivered security services. Demonstrated ability to lead during high pressure cyber incidents. Strong stakeholder management and communication skills, including reporting to senior executives. Deep knowledge of threat landscapes, attack techniques, and defensive controls. Experience in regulated industries. Certifications such as CISSP, CISM, CCSP, GIAC, or equivalent. Experience implementing Zero Trust, DevSecOps, or advanced detection engineering. As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us onLinkedIn
21/07/2026
Full time
Head of Cyber Defence Location: London, GB, N1 9FN Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. The Head of Cyber Defense is accountable for protecting the organisation from cyber threats by leading the strategy, governance, and operational execution of all defensive security capabilities. Reporting directly to the Chief Information Security Officer (CISO), the role provides leadership across threat detection, incident response, vulnerability management, application security, cloud and platform security, and identity security. The organisation operates a Managed Security Service Provider (MSSP/MSP) model for Security Operations. The Head of Cyber Defense owns the relationship, performance oversight, and strategic direction of the MSP to ensure high quality, risk aligned security operations. The role leads five specialist domains through the following direct reports: Lead - SecOps Incident Management & Response, Lead - Application Security & Vulnerabilities, Lead - Cloud & Platform Security, Lead - IAM/PAM, and Lead - Incident Response and Cyber Resilience. Key Results Areas 1. Strategic Leadership & Cyber Defense Architecture Define and execute the organisation's Cyber Defense Strategy, ensuring alignment with business objectives and the wider security strategy set by the CISO. Own the end-to-end cyber defense operating model across Enterprise and Tech Ops BAU, ensuring consistent protection and response. Develop and maintain a cohesive defense architecture across detection, response, identity, cloud, and application security. Ensure alignment between internal teams, Tech Ops, and third-party providers (MSSP, platform teams). Drive continuous improvement and maturity uplift across all defensive capabilities. Ensure cyber defense strategy, architecture and control priorities are informed by current threat intelligence, attacker techniques and incident trends. 2. Security Engineering & Platforms Own cybersecurity engineering across endpoint protection (EDR/XDR), network security, email and collaboration security, and cloud and platform security (including Azure, AWS, GCP). Drive secure by design implementation for security tooling, platforms, and integrations. Ensure scalability, resilience, and operational effectiveness of all security controls. 3. Security Operations Oversight (MSP Delivered) Act as the senior owner of the MSP relationship for Security Operations. Set performance expectations, SLAs, KPIs, and quality standards for SOC services. Ensure effective threat detection, triage, escalation, and incident response processes. Own the quality, coverage and continuous improvement of security detection use cases, including validation, tuning and effectiveness of detections delivered by internal platforms and the MSP. Ensure clear escalation paths, governance, and continuous improvement of MSSP services. Lead service reviews, challenge performance, and ensure the MSP delivers measurable risk reduction. 4. Security Incident Response, Crisis & Tabletop Exercises Provide executive oversight of major cyber incidents, ensuring coordinated response across internal teams, MSP, and external partners. Serve as the senior escalation point for high severity incidents. Ensure effective coordination during major incidents with Legal, Data Protection, Communications and senior management, including regulatory and customer impact assessment where required. Ensure post incident reviews, root cause analysis, and remediation plans are completed and embedded. Lead crisis management, preparedness, incident tabletop exercises and crisis simulations across Enterprise IT, and coordinate with Technology security/operations where required. Ensure lessons learned are captured and translated into improved controls and processes. Ensure cyber resilience and technical recovery readiness are embedded into incident response, including coordination with IT disaster recovery and business continuity teams from a cyber perspective. 5. Vulnerability, Application, and Platform Security Oversee the organisation's vulnerability management programme, ensuring timely identification, prioritisation, and remediation of risks. Ensure cloud and platform security controls are effectively designed, implemented, and monitored to support proactive vulnerability management. Define prioritisation, risk based remediation expectations, and escalation for unaddressed vulnerabilities and weaknesses. Ensure effective coordination between teams, including MSP, Product Security, and Technology Ops. 6. Identity, Access, and Privileged Access Management Provide strategic direction for IAM and PAM capabilities, ensuring robust identity governance, access control, and privileged account security. Own global IAM and PAM security from a cyber defense perspective, including technical security architecture, monitoring and detection of identity based threats, and privileged access controls and abuse detection. Oversee the adoption of Zero Trust principles across identity and access. Ensure all cyber defense activities align with regulatory, legal and policy requirements. Contribute to enterprise risk assessments and provide expert input on cyber risk posture. Support the Head of Security Risk Management with evidence and material for audits, risk assessments and customer assurance. Produce clear reporting for the CISO, senior leadership, and governance committees. Lead, mentor, and develop a team of senior security specialists and domain leads. Foster a culture of accountability, innovation, and continuous improvement. Build strong relationships with technology, risk, compliance, and business stakeholders. Candidate Requirements Skills & Experience - Essential Proven leadership experience in cyber defense, security operations, or incident response at scale. Strong understanding of modern security architectures, cloud security, identity security, and application security. Experience managing or governing MSP/MSSP delivered security services. Demonstrated ability to lead during high pressure cyber incidents. Strong stakeholder management and communication skills, including reporting to senior executives. Deep knowledge of threat landscapes, attack techniques, and defensive controls. Experience in regulated industries. Certifications such as CISSP, CISM, CCSP, GIAC, or equivalent. Experience implementing Zero Trust, DevSecOps, or advanced detection engineering. As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us onLinkedIn
Ingenico Group is seeking a Head of Cyber Defence in London to lead the strategic governance and operational execution of cybersecurity. This role oversees five specialist domains and reports directly to the CISO, ensuring alignment with business objectives to mitigate cyber threats. The ideal candidate will have proven leadership experience, a strong understanding of security architectures, and demonstrate excellent skills in incident response and stakeholder management. Ingenico values diversity and inclusion, providing a supportive environment for all candidates.
21/07/2026
Full time
Ingenico Group is seeking a Head of Cyber Defence in London to lead the strategic governance and operational execution of cybersecurity. This role oversees five specialist domains and reports directly to the CISO, ensuring alignment with business objectives to mitigate cyber threats. The ideal candidate will have proven leadership experience, a strong understanding of security architectures, and demonstrate excellent skills in incident response and stakeholder management. Ingenico values diversity and inclusion, providing a supportive environment for all candidates.
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers Ingenico's world class terminals, solutions, and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring a large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. The Senior Android Developer will be responsible for designing, building, and maintaining high-quality Android applications on specialized devices in high reliability, transaction driven environments. Key Responsibilities Develop and maintain robust, scalable Android applications. Collaborate with product, design, and engineering teams. Ensure performance, reliability, and seamless user experience on devices. Contribute to architecture, code quality, and engineering best practices. Troubleshoot issues across application, device, and integration layers. Mentor team members and foster a collaborative environment. Take ownership of features from design through to delivery. Experience & Requirements 5+ years of Android development experience (enterprise, POS, embedded, or hardware integrated environments preferred). Strong expertise in Kotlin (Java is a plus). Solid experience with Jetpack, Compose, and Coroutines/Flow. Strong understanding of Android architecture patterns (MVVM, MVI, Clean Architecture). Experience with REST APIs, SDK integrations, and IPC/AIDL. Knowledge of CI/CD, Git, and testing best practices. Strong debugging, performance optimization, and problem solving skills. Ability to work effectively in cross functional Agile teams. Nice to have Experience in payments, fintech, or regulated environments. Knowledge of EMV, ISO8583, or transactional systems. Experience with resilient / offline first architectures. Familiarity with secure development practices and sensitive data handling. What We Value Ownership and accountability. Focus on quality, scalability, and clean architecture. Pragmatic problem solving with attention to detail. Collaborative mindset and continuous learning. The role is based in Dalgety Bay, Scotland. As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone.
17/07/2026
Full time
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers Ingenico's world class terminals, solutions, and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring a large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. The Senior Android Developer will be responsible for designing, building, and maintaining high-quality Android applications on specialized devices in high reliability, transaction driven environments. Key Responsibilities Develop and maintain robust, scalable Android applications. Collaborate with product, design, and engineering teams. Ensure performance, reliability, and seamless user experience on devices. Contribute to architecture, code quality, and engineering best practices. Troubleshoot issues across application, device, and integration layers. Mentor team members and foster a collaborative environment. Take ownership of features from design through to delivery. Experience & Requirements 5+ years of Android development experience (enterprise, POS, embedded, or hardware integrated environments preferred). Strong expertise in Kotlin (Java is a plus). Solid experience with Jetpack, Compose, and Coroutines/Flow. Strong understanding of Android architecture patterns (MVVM, MVI, Clean Architecture). Experience with REST APIs, SDK integrations, and IPC/AIDL. Knowledge of CI/CD, Git, and testing best practices. Strong debugging, performance optimization, and problem solving skills. Ability to work effectively in cross functional Agile teams. Nice to have Experience in payments, fintech, or regulated environments. Knowledge of EMV, ISO8583, or transactional systems. Experience with resilient / offline first architectures. Familiarity with secure development practices and sensitive data handling. What We Value Ownership and accountability. Focus on quality, scalability, and clean architecture. Pragmatic problem solving with attention to detail. Collaborative mindset and continuous learning. The role is based in Dalgety Bay, Scotland. As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone.
Ingenico Group is seeking a Senior Android Developer based in Dalgety Bay, Scotland. The role involves designing and maintaining high-quality Android applications for specialized devices within reliable payment environments. Candidates should have over 5 years of Android development experience, strong Kotlin skills, and the ability to work in Agile teams. Ingenico emphasizes diversity and inclusion, encouraging applications from all qualified individuals.
17/07/2026
Full time
Ingenico Group is seeking a Senior Android Developer based in Dalgety Bay, Scotland. The role involves designing and maintaining high-quality Android applications for specialized devices within reliable payment environments. Candidates should have over 5 years of Android development experience, strong Kotlin skills, and the ability to work in Agile teams. Ingenico emphasizes diversity and inclusion, encouraging applications from all qualified individuals.
Ingenico Group is looking for a Technical Support Engineer in Dalgety Bay, UK. This role involves supporting customers and third-party organisations in integrating Ingenico payment solutions, requiring technical expertise in applications and APIs. The successful candidate will manage support requests, provide level 3 support, and require strong analytical skills in a professional environment. The position emphasizes diversity and equal opportunity, welcoming applications from all candidates.
14/07/2026
Full time
Ingenico Group is looking for a Technical Support Engineer in Dalgety Bay, UK. This role involves supporting customers and third-party organisations in integrating Ingenico payment solutions, requiring technical expertise in applications and APIs. The successful candidate will manage support requests, provide level 3 support, and require strong analytical skills in a professional environment. The position emphasizes diversity and equal opportunity, welcoming applications from all candidates.
Technical Support Engineer Dalgety Bay, GB, KY11 9JU Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. The role is to support our customers and 3rd party organisations integrate Ingenico payment solutions into their POS payment infrastructure through development, pilot and deployment stages. This will require having the requisite knowledge of Ingenico low level applications that control and manage APIs and payment applications (including EMV). Responsibilities Investigate and resolve technical issues reported by customers/integrators Log and track the progress of each issue ensuring excellent communications with stakeholders Work closely with regional and Group R&D to offer quick solutions Lead customer support calls and meetings on technical issues and discussions Preparation and loading of terminal software packages Ensure loading tools are maintained to latest versions and standards Occasional customer site visits to support and participate in technical investigations Provide level 3 support for integration issues in production environment Signs of success Manage support requests in line with SLA's Deliver work on time and to a consistently high standard Provide high first time fix rate on all resolved investigations Maintain sound knowledge and understanding of Ingenico products and software architectures Skills we can't do without Technical support experience in S/W, IT or other technology industry Ability to communicate ideas in both technical and layman's terms Strong analytical and creative problem solving skills Effective time management of workload related tasks Ability to work autonomously with little supervision HND level in suitable engineering discipline or above Experience with C/C++, WinCE/Android Studio and WIN OS applications Strong interpersonal skills Respectful and courteous towards others Self motivated and enthusiastic As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn
13/07/2026
Full time
Technical Support Engineer Dalgety Bay, GB, KY11 9JU Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. The role is to support our customers and 3rd party organisations integrate Ingenico payment solutions into their POS payment infrastructure through development, pilot and deployment stages. This will require having the requisite knowledge of Ingenico low level applications that control and manage APIs and payment applications (including EMV). Responsibilities Investigate and resolve technical issues reported by customers/integrators Log and track the progress of each issue ensuring excellent communications with stakeholders Work closely with regional and Group R&D to offer quick solutions Lead customer support calls and meetings on technical issues and discussions Preparation and loading of terminal software packages Ensure loading tools are maintained to latest versions and standards Occasional customer site visits to support and participate in technical investigations Provide level 3 support for integration issues in production environment Signs of success Manage support requests in line with SLA's Deliver work on time and to a consistently high standard Provide high first time fix rate on all resolved investigations Maintain sound knowledge and understanding of Ingenico products and software architectures Skills we can't do without Technical support experience in S/W, IT or other technology industry Ability to communicate ideas in both technical and layman's terms Strong analytical and creative problem solving skills Effective time management of workload related tasks Ability to work autonomously with little supervision HND level in suitable engineering discipline or above Experience with C/C++, WinCE/Android Studio and WIN OS applications Strong interpersonal skills Respectful and courteous towards others Self motivated and enthusiastic As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. Location: London, GB, N1 9FN; Dalgety Bay, GB, KY11 9JU; Courbevoie, FR, 92400 About the role & team The Networks & Telephony Manager is responsible for the design, implementation, maintenance, and strategic direction of Ingenico's worldwide communication infrastructure, including both data networks and voice/telephony systems. This role bridges technical engineering with business strategy to ensure high availability, security, and performance of voice, video, and data services across international sites. Travelling is required between sites in UK and France, committed to attending an Ingenico office location at least three days per week to support effective collaboration, stakeholder engagement, and team success. What you'll do Solution Design and Architecture Set the strategic technical direction and framework for Ingenico' network services globally including data, voice, WiFi, mobile and cloud connectivity Provide strategic plans for network stability and growth in line with changing business requirements Development, implementation and ongoing review of the global strategic converged network architecture to support business growth and business plans Alignment of regional priorities, local legislation and infrastructure constraints with the global framework to ensure the correct balance of global approach with regional requirements Provide final sign off to high- and low-level network designs as required Ensure central governance and ways of working processes are implemented to drive consistent technical network design and architecture processes are in place for the global network and telephony services Ensure appropriate policies are in place and being adopted for the successful management of the Hays network Planning and Delivery Provide strong governance across Ingenico to all network & telephony services partners involved in delivering network & telephony services to Ingenico Provide final sign off to technical change documentation (relating to networking & telephony) provided by 3rd parties where required Working with peers to understand IT&S/business requirements, negotiate deliverables and delivery schedules, and ensuring the proper assignment of resources for the network & telephony projects. Responsible for the delivery of the agreed services in a timely and on-budget manner in accordance with agreed ways of working Implement continuous improvements and updated processes and templates into the delivery process Commission approved project delivery work with strategic partners and monitor performance and deliverables to contracts, approval and authorisation of completed milestones Developing and administering the network related budgets under the guidance of Head of Infrastructure & Operations Service Delivery Being directly accountable for the effective operation and continuous improvement of all managed network service providers contracted to Ingenico Defining and signing off on network tenders, assessing responses and making informed business and technically lead decisions for new networking & telephony services Design Authority on all technical matters affecting the voice, data and mobile services for Ingenico external suppliers providing these services Ensuring effective vendor performance, reviewing performance, addressing Ingenico issues impacting performance and challenge vendor performance and driving corrective measures when required Final escalation support on network faults that cannot be resolved through normal support routes Relationship Management & Ways of Working Facilitate business and IT&S alignment through a collaborative, supportive and consultative manner ensuring knowledge and insights can be freely shared Build successful stakeholder relationships with other IT&S and business stakeholders by demonstrating a clear understanding of business needs, acting as a trusted advisor, and delivering solutions that drive improved end user experiences and optimize internal processes Establish and maintain effective relationships with vendors to create a one team environment for Ingenico Network & telephony and Infrastructure & Operations Align to procurement processes and leverage contract management and supplier relationship management capabilities of the function to drive optimal service outcomes from vendors Help ensure that IT processes, techniques, tools, ways of working, are implemented and managed Ensure key resources are engaged in the optimal running of the Ingenico network and the associated management system Experience Proven experience leading technical teams and partnering with business stakeholders to drive project delivery Experience managing annual capital (CAPEX) and operating (OPEX) budgets for hardware, software, and telecommunications services. Experience of 3rd party vendor service management Managed large teams both direct and through 3rd party arrangements Demonstrated track record of successful delivery oversight for system implementation, upgrades and integrations for large projects and small changes Managing a functional unit through a significant change initiative Experience of applying governance, risk and compliance requirements related to Business Applications About your skills Customer Focus: Builds strong internal and external customer relationships, acts with integrity, and promotes customer advocacy. Operational Delivery: Translates strategic priorities into effective operational outcomes while aligning with company values and cross functional goals. Effective Communication: Influences and engages diverse audiences, simplifying complex topics and fostering open communication. Collaboration: Develops productive relationships across teams and stakeholders, leveraging networks to achieve shared objectives. Change Leadership: Supports and champions transformation, helping others adapt positively to change. Resilience & Execution: Effectively manages competing priorities, delivers results on time, and remains constructive under pressure. Continuous Learning: Proactively develops skills and leadership capabilities, seeks feedback, and maintains strong self awareness. Technical Competencies Deep knowledge of IP telephony (VoIP, SIP), enterprise networking (Cisco, SD WAN), and cloud based communication platforms (e.g., Teams, Zoom). CCNA/CCNP (Networking), CCIE (Voice/Collaboration), or similar industry standard certifications are high preferred. AAP / EEO Statement lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
12/07/2026
Full time
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. Location: London, GB, N1 9FN; Dalgety Bay, GB, KY11 9JU; Courbevoie, FR, 92400 About the role & team The Networks & Telephony Manager is responsible for the design, implementation, maintenance, and strategic direction of Ingenico's worldwide communication infrastructure, including both data networks and voice/telephony systems. This role bridges technical engineering with business strategy to ensure high availability, security, and performance of voice, video, and data services across international sites. Travelling is required between sites in UK and France, committed to attending an Ingenico office location at least three days per week to support effective collaboration, stakeholder engagement, and team success. What you'll do Solution Design and Architecture Set the strategic technical direction and framework for Ingenico' network services globally including data, voice, WiFi, mobile and cloud connectivity Provide strategic plans for network stability and growth in line with changing business requirements Development, implementation and ongoing review of the global strategic converged network architecture to support business growth and business plans Alignment of regional priorities, local legislation and infrastructure constraints with the global framework to ensure the correct balance of global approach with regional requirements Provide final sign off to high- and low-level network designs as required Ensure central governance and ways of working processes are implemented to drive consistent technical network design and architecture processes are in place for the global network and telephony services Ensure appropriate policies are in place and being adopted for the successful management of the Hays network Planning and Delivery Provide strong governance across Ingenico to all network & telephony services partners involved in delivering network & telephony services to Ingenico Provide final sign off to technical change documentation (relating to networking & telephony) provided by 3rd parties where required Working with peers to understand IT&S/business requirements, negotiate deliverables and delivery schedules, and ensuring the proper assignment of resources for the network & telephony projects. Responsible for the delivery of the agreed services in a timely and on-budget manner in accordance with agreed ways of working Implement continuous improvements and updated processes and templates into the delivery process Commission approved project delivery work with strategic partners and monitor performance and deliverables to contracts, approval and authorisation of completed milestones Developing and administering the network related budgets under the guidance of Head of Infrastructure & Operations Service Delivery Being directly accountable for the effective operation and continuous improvement of all managed network service providers contracted to Ingenico Defining and signing off on network tenders, assessing responses and making informed business and technically lead decisions for new networking & telephony services Design Authority on all technical matters affecting the voice, data and mobile services for Ingenico external suppliers providing these services Ensuring effective vendor performance, reviewing performance, addressing Ingenico issues impacting performance and challenge vendor performance and driving corrective measures when required Final escalation support on network faults that cannot be resolved through normal support routes Relationship Management & Ways of Working Facilitate business and IT&S alignment through a collaborative, supportive and consultative manner ensuring knowledge and insights can be freely shared Build successful stakeholder relationships with other IT&S and business stakeholders by demonstrating a clear understanding of business needs, acting as a trusted advisor, and delivering solutions that drive improved end user experiences and optimize internal processes Establish and maintain effective relationships with vendors to create a one team environment for Ingenico Network & telephony and Infrastructure & Operations Align to procurement processes and leverage contract management and supplier relationship management capabilities of the function to drive optimal service outcomes from vendors Help ensure that IT processes, techniques, tools, ways of working, are implemented and managed Ensure key resources are engaged in the optimal running of the Ingenico network and the associated management system Experience Proven experience leading technical teams and partnering with business stakeholders to drive project delivery Experience managing annual capital (CAPEX) and operating (OPEX) budgets for hardware, software, and telecommunications services. Experience of 3rd party vendor service management Managed large teams both direct and through 3rd party arrangements Demonstrated track record of successful delivery oversight for system implementation, upgrades and integrations for large projects and small changes Managing a functional unit through a significant change initiative Experience of applying governance, risk and compliance requirements related to Business Applications About your skills Customer Focus: Builds strong internal and external customer relationships, acts with integrity, and promotes customer advocacy. Operational Delivery: Translates strategic priorities into effective operational outcomes while aligning with company values and cross functional goals. Effective Communication: Influences and engages diverse audiences, simplifying complex topics and fostering open communication. Collaboration: Develops productive relationships across teams and stakeholders, leveraging networks to achieve shared objectives. Change Leadership: Supports and champions transformation, helping others adapt positively to change. Resilience & Execution: Effectively manages competing priorities, delivers results on time, and remains constructive under pressure. Continuous Learning: Proactively develops skills and leadership capabilities, seeks feedback, and maintains strong self awareness. Technical Competencies Deep knowledge of IP telephony (VoIP, SIP), enterprise networking (Cisco, SD WAN), and cloud based communication platforms (e.g., Teams, Zoom). CCNA/CCNP (Networking), CCIE (Voice/Collaboration), or similar industry standard certifications are high preferred. AAP / EEO Statement lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ingenico seeks a Networks & Telephony Manager to lead design, implementation and governance of its worldwide communication infrastructure. The role bridges engineering with business strategy to ensure high availability, security and performance of voice, data and video services across international sites. Travel between UK and France is required, with a commitment to attend an Ingenico office location at least three days per week to support collaboration and project success.
12/07/2026
Full time
Ingenico seeks a Networks & Telephony Manager to lead design, implementation and governance of its worldwide communication infrastructure. The role bridges engineering with business strategy to ensure high availability, security and performance of voice, data and video services across international sites. Travel between UK and France is required, with a commitment to attend an Ingenico office location at least three days per week to support collaboration and project success.
Ingenico Group is seeking a Solution Engineer based in Dalgety Bay, Scotland. The successful candidate will support the identification and conversion of Professional Services opportunities, driving client engagement and ensuring exceptional outcomes. With over 6 years of relevant experience, the Solution Engineer will work closely with business developments teams, contribute to high-value projects, and maintain stakeholder satisfaction across mixed groups. Ingenico fosters diversity and is looking for innovative, self-motivated individuals.
29/06/2026
Full time
Ingenico Group is seeking a Solution Engineer based in Dalgety Bay, Scotland. The successful candidate will support the identification and conversion of Professional Services opportunities, driving client engagement and ensuring exceptional outcomes. With over 6 years of relevant experience, the Solution Engineer will work closely with business developments teams, contribute to high-value projects, and maintain stakeholder satisfaction across mixed groups. Ingenico fosters diversity and is looking for innovative, self-motivated individuals.
Select how often (in days) to receive an alert: Solution Engineer Date: May 28, 2026 Location: Dalgety Bay, GB, KY11 9JU Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. Ingenico EMEA operates a professional services capability that is responsible for client engagement, delivery of exceptional outcomes, and supporting the business to drive revenue, margin and market relevance. Key Responsibilities The Solution Engineer is responsible for supporting the identification and conversion of PS opportunities, client engagement, the delivery of exceptional outcomes and supporting the business to drive revenue, margin and market relevance. Specifically: Contribution to the development/implementation of business plan and effective operation of Professional Services. Working to ensure effective support in alignment with demand, productive use of resources and quality assurance of deliverables produced Own the opportunity conditioning process, ensuring portfolio of potential demand is understood, appropriately prioritised and supported through its approval review process Support pre-sales activity on demand, providing solution guidance, subject matter expertise and customer engagement support to promote Ingenico solutions and capability whilst working to win PS commissions Support and maintain the education of the local sales team in the PS offering Opportunity conditioning and engagement with delivery teams (internal and external) to position and commission PS engagements under direct responsibility Requirement capture, translation and outcome mapping, serving as the voice of the customer at all times whilst balancing the practical reality of current business capability Lead/support the delivery and assurance of all Professional services engagements ensuring focus on the timely delivery of committed outcomes Interface with Group functions and external partners to secure access to new solutions and capability that supports or extends Ingenico's Professional Services offering Active intelligence gathering drawn from across the payment landscape to inform and enhance Ingenico's PS offering Support the development of new PS value propositions, supporting collateral and capability (people, process & tooling) Prepare/contribute to key performance reporting actively using the insight to control and improve performance Develop and promote (internally & externally) PS thought leadership and credibility through personal and team public profile Promote and protect Ingenico and the Professional Service's team's reputation in course of any engagement or general business activity The job will also encompass any other duties and activities required to fulfil the demands of the department as a whole. Competency / Skill Requirements Experience in the payment ecosystem and in particular payment technologies (embedded applications, web based solutions). Experience in pre sales support working with business development teams to support the marketing and promotion of end to end payment solutions and payment advisory services Demonstrable experience of contributing to the delivery of high value & complex projects of work, in a technology environment. Demonstrable experience of delivering high standard of professional solution management services and functional/organisational advocacy. Demonstrable experience of managing stakeholders (all levels of seniority) expectation and satisfaction effectively. Ability to rapidly absorb and apply process or technical information, with a logical and analytical approach to problem solving Ability to capture and translate need providing the bridge to technical domains Self supportive with a high degree of initiative & enthusiasm, requiring minimal management. Able to apply quality standards to all tasks undertaken, ensuring that nothing is overlooked Good verbal and written communication skills Ability to adapt to a rapidly changing environment and apply it to business needs Able to work well in a cross functional team environment, with the ability to develop and sustain good working relationships Hands on, autonomous, self motivated and must enjoy working within a changing & dynamic organisation. Be able to work under pressure. Be able to work with customers (both internal & external) of all cultures, as this is an international role. Self motivated with high level of energy and drive Professionalism and business ethics Facilitation and negotiation skills Leads by example Excellent communication skills (both written and oral) in local language & English Education Qualifications / Experience Requirements A good degree from a leading university in a technical or commercial subject 6+ years of experience in a professional services, solution management or pre sales role Proven experience of working within a professional, fast moving and challenging environment Ability to balance multiple engagements and clients whilst working on time and to budget Experience of working across mixed stakeholder groups and business levels As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn
29/06/2026
Full time
Select how often (in days) to receive an alert: Solution Engineer Date: May 28, 2026 Location: Dalgety Bay, GB, KY11 9JU Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. Ingenico EMEA operates a professional services capability that is responsible for client engagement, delivery of exceptional outcomes, and supporting the business to drive revenue, margin and market relevance. Key Responsibilities The Solution Engineer is responsible for supporting the identification and conversion of PS opportunities, client engagement, the delivery of exceptional outcomes and supporting the business to drive revenue, margin and market relevance. Specifically: Contribution to the development/implementation of business plan and effective operation of Professional Services. Working to ensure effective support in alignment with demand, productive use of resources and quality assurance of deliverables produced Own the opportunity conditioning process, ensuring portfolio of potential demand is understood, appropriately prioritised and supported through its approval review process Support pre-sales activity on demand, providing solution guidance, subject matter expertise and customer engagement support to promote Ingenico solutions and capability whilst working to win PS commissions Support and maintain the education of the local sales team in the PS offering Opportunity conditioning and engagement with delivery teams (internal and external) to position and commission PS engagements under direct responsibility Requirement capture, translation and outcome mapping, serving as the voice of the customer at all times whilst balancing the practical reality of current business capability Lead/support the delivery and assurance of all Professional services engagements ensuring focus on the timely delivery of committed outcomes Interface with Group functions and external partners to secure access to new solutions and capability that supports or extends Ingenico's Professional Services offering Active intelligence gathering drawn from across the payment landscape to inform and enhance Ingenico's PS offering Support the development of new PS value propositions, supporting collateral and capability (people, process & tooling) Prepare/contribute to key performance reporting actively using the insight to control and improve performance Develop and promote (internally & externally) PS thought leadership and credibility through personal and team public profile Promote and protect Ingenico and the Professional Service's team's reputation in course of any engagement or general business activity The job will also encompass any other duties and activities required to fulfil the demands of the department as a whole. Competency / Skill Requirements Experience in the payment ecosystem and in particular payment technologies (embedded applications, web based solutions). Experience in pre sales support working with business development teams to support the marketing and promotion of end to end payment solutions and payment advisory services Demonstrable experience of contributing to the delivery of high value & complex projects of work, in a technology environment. Demonstrable experience of delivering high standard of professional solution management services and functional/organisational advocacy. Demonstrable experience of managing stakeholders (all levels of seniority) expectation and satisfaction effectively. Ability to rapidly absorb and apply process or technical information, with a logical and analytical approach to problem solving Ability to capture and translate need providing the bridge to technical domains Self supportive with a high degree of initiative & enthusiasm, requiring minimal management. Able to apply quality standards to all tasks undertaken, ensuring that nothing is overlooked Good verbal and written communication skills Ability to adapt to a rapidly changing environment and apply it to business needs Able to work well in a cross functional team environment, with the ability to develop and sustain good working relationships Hands on, autonomous, self motivated and must enjoy working within a changing & dynamic organisation. Be able to work under pressure. Be able to work with customers (both internal & external) of all cultures, as this is an international role. Self motivated with high level of energy and drive Professionalism and business ethics Facilitation and negotiation skills Leads by example Excellent communication skills (both written and oral) in local language & English Education Qualifications / Experience Requirements A good degree from a leading university in a technical or commercial subject 6+ years of experience in a professional services, solution management or pre sales role Proven experience of working within a professional, fast moving and challenging environment Ability to balance multiple engagements and clients whilst working on time and to budget Experience of working across mixed stakeholder groups and business levels As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn