JT Global Enterprise

Data Manager (Remote/Flexible) Application Deadline: 28 July 2026 Department: Technology Employment Type: Permanent Location: St Helier, Jersey Description Are you passionate about turning data into meaningful business insight? As Data Manager at JT, you will play a pivotal role in helping the organisation make smarter, faster and more confident decisions through trusted, high-quality data. You will help JT move from fragmented reporting, local data extracts and inconsistent information towards trusted, governed business data that everyone can rely on. Working at the centre of technology, business operations and analytics, you will lead initiatives that improve how data is governed, managed and used across the organisation, ensuring information becomes a strategic asset rather than a challenge. This is an exciting opportunity to drive real change by embedding a strong data culture and helping teams unlock the value of their information. This is a hands on role focused on delivery rather than theory. You will work closely with stakeholders across the business to improve data quality, establish clear ownership, and deliver governed data products that support reporting, operational performance and business growth. Your influence will be felt across multiple functions, making this a highly visible and impactful role. Joining JT means becoming part of a collaborative environment where innovation, continuous improvement and professional development are encouraged. You'll have the opportunity to shape the future of data management within the organisation, work with modern technologies such as Microsoft Fabric and Power BI, and develop expertise that will position you as a key leader in data governance and business intelligence. Your work will help create a trusted foundation for reporting, operational insight and decision making across JT, improving efficiency, consistency and confidence in business information. If you enjoy solving complex problems, building strong relationships and delivering measurable outcomes, this role offers the opportunity to make a visible and lasting impact across the organisation. JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at . Key Responsibilities Lead the day to day delivery of data management and governance activities across the organisation. Drive the adoption of trusted, governed data products and reporting solutions through Microsoft Fabric and Power BI. Establish and maintain data ownership, governance standards and accountability across key business data domains. Monitor, measure and improve data quality, ensuring issues are identified, prioritised and resolved effectively. Partner with business and system owners to address data challenges at source and implement sustainable improvements. Develop and support reusable data products, semantic models and certified datasets that enable consistent reporting. Facilitate governance forums and stakeholder engagement to drive informed decision making and prioritisation. Maintain data ownership frameworks, metadata standards and lifecycle management processes. Promote secure, compliant and responsible handling of data in line with organisational policies and regulatory requirements. Translate complex data challenges into practical delivery plans, measurable outcomes and business improvements. Skills, Knowledge and Expertise Proven experience in data management, data governance, business intelligence, analytics or data platform delivery. Strong understanding of data quality management and governance principles. Hands on experience analysing, validating and interpreting data using SQL or equivalent data analysis tools. Knowledge of data lakes, lakehouses, data warehouses, ETL/ELT processes and modern data architectures. Experience working with reporting and analytics platforms, particularly Power BI. Ability to develop and maintain data dictionaries, metadata standards, business definitions and data lineage. Strong stakeholder management and influencing skills, with the ability to build relationships across technical and business teams. Experience translating complex or ambiguous data challenges into structured plans and practical solutions. Understanding of data protection, information security, access controls and regulatory requirements relating to enterprise data. Experience working with business critical data and systems within complex operational environments. Knowledge of Microsoft Fabric, master data management concepts or data governance frameworks would be advantageous. Familiarity with telecoms, CRM, billing, ServiceNow, Salesforce or similar enterprise platforms would be beneficial. Excellent communication skills, with the ability to explain technical concepts clearly to non technical audiences. A proactive, analytical and continuous improvement mindset with a passion for enabling data driven decision making. Benefits 26 days holiday Health & Dental Insurance Pension Scheme Bonus Scheme Fully discounted staff services or cash allowance in lieu Co working office spaces available for remote employees Professional Development Recharge Days JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our Hybrid Working guidelines. Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.

JT Global Enterprise is seeking a skilled Voice Engineer to join our Operations team in a hybrid role covering CI/UK. You will deploy, maintain and support critical voice solutions for enterprise, government and wholesale customers, ensuring high quality service through skilled troubleshooting and optimisation. You will work across Mitel, Avaya, Cisco and other platforms, with opportunities for professional development, training and industry certifications. A hybrid working model applies.

Voice Engineer Application Deadline: 24 July 2026 Department: Operations Employment Type: Permanent Location: CI/UK Description Are you a skilled Voice Engineer looking for an opportunity to work with cutting edge communications technologies while making a real impact for customers? At JT, you will play a key role in delivering, maintaining and supporting critical voice solutions for enterprise, government and wholesale customers. From deployment and commissioning through to troubleshooting and optimisation, you will be at the forefront of ensuring customers receive a reliable, high-quality service. This is an exciting opportunity to join a collaborative and highly skilled technical team where your expertise will be valued and your contribution recognised. You will work with a wide range of voice technologies and platforms, providing advanced support, technical guidance and innovative solutions that help organisations communicate effectively and confidently. No two days are the same, offering plenty of variety and opportunities to broaden your technical expertise. As part of JT, you will have the chance to develop professionally through ongoing training, industry certifications and exposure to complex customer environments. Whether you are looking to deepen your technical knowledge, strengthen your consultancy skills or progress your career within a leading telecommunications business, this role will provide the support, challenges and opportunities to help you achieve your goals. JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at . Key Responsibilities Provide third-line technical support for JT managed voice services, ensuring service levels are achieved and customer expectations are exceeded. Install, configure, test, commission and maintain enterprise-grade voice solutions for a diverse customer base. Support the successful delivery of customer deployments, ensuring services are implemented to the highest standards. Provide technical guidance, mentoring and expertise to first and second-line support and deployment teams. Act as a key technical authority for voice platforms including Mitel, Avaya, Cisco, Redbox, Verint and other leading technologies. Investigate, diagnose and resolve complex incidents, minimising disruption and restoring services within agreed SLAs. Collaborate with internal teams to provide technical consultancy, solution design support and pre-sales expertise. Participate in customer and internal change management processes, ensuring all technical changes are accurately documented and successfully delivered. Maintain and enhance technical documentation, knowledge bases and operational processes to support service excellence. Identify opportunities to improve customer services, operational efficiency and technical solutions across the voice portfolio. Skills, Knowledge and Expertise Proven experience supporting, deploying and maintaining enterprise voice and unified communications solutions. Strong knowledge of voice technologies, including platforms such as Mitel, Avaya, Cisco, Redbox, Verint or similar. Experience troubleshooting and resolving complex technical incidents in customer-facing environments. Ability to provide advanced technical support and mentorship to colleagues. Experience working within service level agreements and customer-focused service environments. Strong problem-solving, analytical and diagnostic skills. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Experience contributing to technical solution design and providing pre-sales support would be advantageous. Relevant industry certifications such as Cisco CCNA, CCNP Voice or equivalent professional qualifications. Commitment to continuous learning and maintaining technical certifications. Understanding of ITIL principles and service management practices is desirable. Full UK or Channel Islands driving licence. Benefits 24 days holiday Out of hours allowance Health & Dental Insurance Pension Scheme Bonus Scheme Fully discounted staff services or cash allowance in lieu Co-working office spaces available for remote employees Professional Development Recharge Days JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our Hybrid Working guidelines. Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.

JT Global Enterprise is seeking a Head of Network Operations Transformation to lead a multi-year transformation agenda to enhance operational performance within telecommunications. The role involves overseeing key initiatives, advancing automation, and ensuring compliance. The successful candidate will drive strategic decisions and influence the long-term direction of Network Operations, overseeing the integration of capabilities and achieving measurable outcomes. Benefits include 28 days holiday, health insurance, pension scheme, and professional development opportunities.

Head of Network Operations Transformation (Remote/Flexible) Application Deadline: 15 July 2026 Department: Operations Employment Type: Permanent Location: St Helier, Jersey Description This Senior role offers an opportunity for an experienced leader to shape the future of Network Operations within an evolving telecommunications business. As Head of Network Operations Transformation, you will lead a multi year transformation agenda to improve operational performance, drive excellence, and support the evolution across the function. You will oversee key transformation and integration initiatives, aligning people, processes, technology, and partners to deliver a more effective and resilient operating model. The role includes advancing the use of automation and digital capabilities, while ensuring regulatory compliance and delivering measurable business outcomes. Working closely with senior stakeholders, you will contribute to strategic decision making and guide the ongoing development of Network Operations. This position provides the opportunity to influence both long term direction and operational performance within a business focused on continuous improvement and sustainable growth. You will join a business that embraces change, encourages innovation, and provides the platform to grow as a transformational leader while delivering meaningful outcomes at scale. JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at . Key Responsibilities Lead the strategic transformation roadmap for Network Operations, ensuring alignment with business objectives and long term sustainability Drive the integration of network operations capabilities, systems, processes, and operating models across merger and acquisition activities Deliver large scale transformation programmes that achieve measurable operational, commercial, and business outcomes Establish governance frameworks and performance measures to monitor progress, value realisation, and operational effectiveness Lead automation, digital transformation, and AI enabled initiatives to improve efficiency, resilience, and scalability Drive operational excellence and continuous improvement across network performance, service quality, and delivery capabilities Maximise the commercial value of network assets and operational capabilities through collaboration across the business Lead strategic supplier, partner, and managed service provider relationships to deliver optimum value and performance Drive cost optimisation and financial discipline while maintaining service quality and future capability requirements Build the operating models, skills, and organisational capabilities needed to support next generation network operations Skills, Knowledge and Expertise Proven senior leadership experience delivering large scale transformation programmes within telecommunications or similarly complex operational environments Demonstrated success leading cross functional transformation and integration programmes with measurable business outcomes Strong understanding of network operations, operational transformation, automation, digital enablement, and service delivery Extensive knowledge of telecommunications technologies, network operations, and emerging industry trends Strong commercial and financial acumen, including experience in cost optimisation, value creation, and operational performance management Experience managing complex supplier, partner, and outsourced service provider relationships Ability to influence and operate effectively at Executive Committee and senior leadership level Strong strategic thinking and data driven problem solving skills, with the ability to manage complex operational challenges Proven ability to lead organisational change and embed transformation within evolving environments Excellent planning, stakeholder management, communication, and relationship building skills, with the ability to create engagement around a clear strategic vision Benefits 28 days holiday Health & Dental Insurance Pension Scheme Bonus Scheme Fully discounted staff services or cash allowance in lieu Co working office spaces available for remote employees Professional Development Recharge Days