LIMA

Sitting within the Infrastructure practice, the 2 nd Line Engineer is a vital member of LIMA's Service Desk team, actively engaging with customers and taking ownership of technical issues. This individual can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer focused approach. Day to day responsibilities Manage incidents from customers and LIMA's hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset. Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who are aligned to our customers and offer guidance on breaking down technical issues into clear communications for non technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process. Align to the On Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1 week in 4 rota. Experience and Skills Proven experience with technical accreditations and demonstrable expertise in supporting and troubleshooting infrastructure solutions across a range of technologies, including NetApp FAS, AFF, and E Series storage; VMware and Hyper V hypervisors; Veeam Backup & Replication, Commvault, Rubrik, and Datto backup solutions; Cisco UCS, Dell PowerEdge, and HP ProLiant hardware; cloud platform administration; and monitoring and observability tools such as LogicMonitor and Zabbix. A demonstrably good troubleshooting methodology. A good communicator at a technical and non technical level in written and oral forms. An understanding of Risk/Impact of changes made to customer environments. Experience managing your own time and responsibilities whilst keeping to strict customer SLA's. Good time recording and record keeping, maintaining customer information. Experience in working alongside service departments within the standard ITIL framework. Certifications in the aforementioned technologies. Certified to ITIL Foundation or higher. Experience delivering backup and disaster recovery planning, testing and improvements. Experience in completing Root Cause Analysis documents, post incident. Hours 37.5 35,000 - 45,000 Benefits Holidays: 25 days holiday (pro rata for part time employees) plus bank holidays, with the option to buy or sell 5 days leave each year. Birthday Leave: An additional paid day to celebrate your birthday with family and friends. Healthcare: From day one you'll have access to Medicash, our healthcare cash back plan, and after two continuous years of service you have the option to join our private medical scheme. Professional Development: Access to ongoing training and development opportunities to help you grow in your career. Family Leave: Enhanced maternity, paternity and adoption pay after two continuous years of service. Employee Assistance Program: Confidential counselling and support services to help you navigate life's challenges. Salary Sacrifices Schemes: To support you to save for retirement or purchase an electric car or bike. Team Building Events: Engage with your colleagues through team building activities and events.

LIMA is seeking a 2nd Line Engineer to join its Service Desk team in Eccles, United Kingdom. This role involves troubleshooting technical issues, managing incident responses, and ensuring customer satisfaction through effective communication. Key qualifications include experience with infrastructure solutions and ITIL frameworks, alongside technical certifications. The position offers a competitive salary ranging from £35,000 to £45,000 and numerous employee benefits including healthcare and professional development opportunities.

A leading technology services provider in the UK is seeking a Modern Workplace Project Engineer to bridge high-level project delivery and proactive service excellence. You will lead the design and implementation of Microsoft 365 and Azure environments, ensuring they are operational and optimized. The role includes leading project delivery, implementing security frameworks, and supporting service reviews with data-driven insights. Additional responsibilities involve capacity planning, trend analysis, and automating tasks for efficiency. The position offers a salary of £65,000, flexible benefits, and development opportunities.

We are looking for a forward-thinking Modern Workplace Project Engineer to join our growing team. This is a dual-impact role that bridges the gap between high-level project delivery and proactive service excellence. Beyond simply maintaining the status quo, you will lead the charge in designing and implementing secure, scalable Microsoft 365 and Azure environments for our customers. As a strategic pillar of our Managed Services team, your focus will be on continuous improvement: identifying emerging trends to pre-empt issues and ensuring a seamless, high-standard transition of projects into our managed service ecosystem. By leveraging data-driven insights, you will ensure our clients' environments are not just operational, but optimised and future-ready. Day to day responsibilities: Design & Project Delivery Architect & Implement: Lead the end to end delivery of Modern Workplace projects, including M365 migrations, Intune (Endpoint Manager) rollouts and Azure Virtual Desktop (AVD) deployments Security by Design: Implement robust security frameworks using Conditional Access, Defender for Endpoint and Purview to ensure 'Secure by Default' environments. Azure Infrastructure: Design and deploy Azure landing zone, IaaS, PaaS, storage solutions and identity management (Entra ID) Automation: Utilise PowerShell and other appropriate tooling to automate repetitive deployment tasks and ensure consistency across our client base Data-Driven Reviews: Support the Account Management team during Service Reviews by gathering and analysing technical telemetry from M365 and Azure. Capacity Planning: Monitor resource utilisation in Azure to provide clients with accurate scaling recommendations and cost-optimization (FinOps) strategies. Trend Analysis: Identify recurring technical hurdles across our client base and design systemic "permanent fixes" or automation scripts to reduce ticket noise. Reporting: Generate insights on security posture, license utilisation, and hardware lifecycle management. Ideal Candidate Profile Essentials Microsoft 365 Stack: Expert-level knowledge of Exchange Online, SharePoint/OneDrive, Teams, and the Power Platform. Identity & Security: Deep understanding of Entra ID (Azure AD), MFA, Conditional Access, and the Microsoft Defender suite. Endpoint Management: Proven experience with Intune (AutoPilot, Configuration Profiles, Compliance Policies). Azure: Experience with Azure IaaS/PaaS, including networking (vNets, VPNs) and Azure Backup/SR. Scripting: Proficiency in PowerShell for M365 and Azure administration Desirables Experience in a small to mid sized MSP environment. Experience in a similar Professional Services role. Exposure to service reporting, dashboards, or trend analysis, Terraform or ARM templates. Microsoft certifications (or active progress toward them), such as: MS 102 / MS 500, SC 300, AZ 104 and AZ-140 Familiarity in ITIL or managed service frameworks. Soft Skills & Culture Fit Pragmatic, delivery focused, and comfortable wearing multiple hats. Strong problem solver with a structured approach. Customer focused with a service oriented mindset. Able to explain technical concepts clearly to non technical stakeholders. Interested in improving services, not just fixing issues. Able to balance multiple, often conflicting, priorities whilst delivering excellence at pace. Salary & Hours 65,000 Hours: 37.5 Benefits Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Holidays: Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year Birthday Leave: An additional paid day to celebrate your birthday with family and friends Healthcare: From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Professional Development: Access to ongoing training and development opportunities to help you grow in your career Family Leave: Enhanced maternity, paternity and adoption pay after two continuous years service Employee Assistance Program: Confidential counselling and support services to help you navigate life's challenges Salary Sacrifices Schemes: To support you to save for retirement or purchase an electric car or bike Team Building Events: Engage with your colleagues through team-building activities and events.

We are looking for a driven and commercially focused Business Development Executive to join our growing team. This is a high impact role that sits at the heart of our revenue engine, bridging the gap between marketing activity and meaningful sales engagement. Beyond simply generating leads, you will play a key role in shaping the first impressions of LIMA. Your focus will be on generating demand, qualifying opportunities, and ensuring a consistent flow of well matched appointments into the sales pipeline, helping drive sustainable business growth across our key vertical markets in both the public and private sectors. Day to Day Responsibilities Proactively generate outbound leads through telemarketing, LinkedIn and other demand generation activity targeting agreed vertical markets. Manage inbound leads by responding to marketing enquiries, qualifying prospects and uncovering customer challenges. Engage with decision makers at all levels to build trusted relationships through a consultative, outcomes focused approach. Act as a brand ambassador for LIMA, representing the business at online and in person events. Work closely with the Marketing team to plan campaigns, follow up on activity and provide feedback on performance. Consistently achieve targets by booking sales qualified meetings with key decision makers. Maintain accurate and up to date lead information and status within HubSpot. Liaise with Sales and Marketing teams on campaign planning, SAA progress and pipeline contribution. Build and maintain targeted prospect lists for priority sectors and vertical markets. Ideal Candidate Profile The Essentials Experience in a B2B telemarketing, sales or customer facing role, with exposure to longer sales cycles and multiple stakeholders. Understanding of social selling and consultative, value based conversations. Strong communication skills, both verbal and written, with the confidence to engage senior decision makers. Experience using CRM systems and sales tools such as LinkedIn Sales Navigator, Cognism, or similar. Proven ability to manage workload effectively in a fast paced, target driven environment. Comfortable working to monthly targets in a fast paced commercial environment, with good time management skills. The Desirables Experience or interest in the technology sector, ideally in an MSP or IT services environment. Exposure to working closely with marketing teams on campaign led sales activity. Soft Skills & Culture Fit Highly self motivated, results driven, and resilient. Confident and tenacious, with a proactive approach to outreach and engagement. Strong relationship builder, able to quickly establish rapport and credibility at different levels. Organised and able to prioritise effectively while managing multiple activities. Creative thinker with a mindset for continuous improvement. Customer focused, with a genuine interest in understanding business challenges. About LIMA At LIMA, we help organisations achieve their ambitions through insight led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package. Benefits Holidays: 25 days holiday (pro rata for part time employees), plus bank holidays. Optional buy/sell of 5 days leave each year. Birthday Leave: One paid day to celebrate your birthday. Healthcare: From day one you have access to Medicash, a healthcare cash back plan, and after two continuous years of service you may join our private medical scheme. Professional Development: Access to ongoing training and development opportunities. Family Leave: Enhanced maternity, paternity and adoption pay after two continuous years of service. Employee Assistance Program: Confidential counselling and support services. Salary Sacrifice Schemes: Options to save for retirement or purchase electric cars or bikes. Team Building Events: Engage with colleagues through team building activities and events. Compensation & Hours Base Salary: £32,500 per annum. Working Hours: 37.5 hours per week.