Propel Holdings UK Limited

Propel Holdings UK Limited is seeking a mid-level Salesforce Administrator in Nottingham to join our Delivery Team. You will own the platform-side configuration in a multi-year Salesforce transformation project, working closely with developers and business analysts. The ideal candidate will have strong Salesforce administration experience and a collaborative spirit. We offer benefits like 25 days holidays and a pension, all within a diverse company culture promoting growth and opportunity.

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit. To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together. The Role Propel Holdings is investing heavily in Salesforce as our core operational platform. Over the next 12 months you'll work across: Service Cloud go-live with Agentforce embedded MuleSoft integration layer and a new Identity Provider rollout An in-house Agentforce programme bringing AI-driven categorisation in-house You'll have direct input of platform decisions, work with a small and growing team, and have direct access to senior leadership. If you've been the sole admin somewhere larger and want to build something properly with a delivery team around you, this is that role! We're hiring a mid level Salesforce Administrator to join our Delivery Team and own the platform side configuration and work across an active multi year Salesforce transformation programme. This isn't a maintenance role, you'll be hands on with Flows from day one, but you'll also be sitting alongside our developers, QA lead, BA, and Tech Lead on a Delivery Team being built up properly. Key Responsibilities Owning declarative configuration on our Salesforce org - Flows, validation rules, record types, permission sets, page layouts Translating business requirements from teams like Underwriting, Customer Service, and Risk into clean, scalable Salesforce solutions. Supporting our upcoming Service Cloud go live (Email to Case, Omni Channel routing, SLAs, Milestones). Contributing to our Agentforce and AI initiatives as we bring AI driven categorisation in-house. Working within an Agile delivery cadence - sprint planning, Jira ticketing, capacity tracking. Helping us reduce reliance on third party implementation partners by building in house capability. Engaging with senior business stakeholders directly; pushing back constructively on scope creep. Skills and Attributes 3+ years of hands on Salesforce administration experience (in house or consultancy) Demonstrable production experience with flows. Strong communication skills - comfortable gathering requirements from non technical stakeholders and explaining technical decisions to them A consultative mindset: a clear tendency to clarify requirements before configuring Comfortable working as a generalist on a small team - willing to pick up adjacent work outside a strict job description Salesforce Certified Advanced Administrator (ADM 211) or Salesforce Certified Platform App Builder Salesforce Service Cloud Consultant certification, or production experience with Service Cloud features (Email to Case, Omni Channel routing, SLAs, milestones) Hands on experience with Agentforce, Einstein, or Salesforce native AI tooling Permission set and permission set group management Familiarity with Agile delivery and Jira Background in financial services, consumer credit, or another regulated environment Benefits to Joining Propel Pension 25 days holidays, increasing by 1 day per year (up to 30) Growth and opportunity - we pride ourselves on promoting from within Incredible company culture A culture that values innovation, collaboration and continuous improvement. Equality, Diversity & Inclusion Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful. Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all. Travel Required Yes.

Propel Holdings UK Limited is seeking an IT Support Manager in Nottingham. The role involves managing IT support tickets, overseeing a team member, and maintaining accurate asset records. Candidates should have proven IT support experience, particularly with JIRA and asset management tools. The position offers a supportive company culture that values growth and innovation, alongside a generous benefits package including 25 holidays that increase over time and a pension scheme.

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit. To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together. We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers. Join us as we change the way employees, customers and shareholders succeed together. The Role: Managing and triaging IT support tickets in JIRA, ensuring SLAs are met and users are kept in the loop including identifying recurring issues, improving SLAs, and reducing repeat incidents through better processes or tooling Line managing one IT Support team member. Day-to-day oversight, 1:1s, and helping them develop Procuring hardware and software assets, including vendor liaison and purchase approvals Maintaining accurate asset records in SnipeIT, covering the full lifecycle from provisioning to decommission Handling routine Salesforce admin tasks including; user management, password resets, permission assignments, and similar Supporting onboarding and offboarding processes for joiners, movers, and leavers Maintaining IT documentationand keeping SOPs up to date Assisting with access reviews and contributing to auditevidence collection where required Escalating complex infrastructure, security incidents, or platform issues to the wider Technology/Security team as appropriate Acting as the primary point of contact for IT support matters for the UK business, providing clear updates and setting expectations with stakeholders Participating in incident response outside core hours on an exception basis where required Producing basic support metrics (ticket volumes, SLA performance, common issue trends) for Technology leadership. Proven experience in an IT support or operations role, ideally with some team lead or supervisory experience Comfortable working a ticketing system - JIRA experience preferred Familiarity with asset management tools and procurement processes Organised, methodical, and good at juggling priorities without dropping the ball A good understanding of IT security fundamentals and a security-first mindset in day-to-day work Comfortable operating within a compliance-heavy environment (ISO 27001, Cyber Essentials Plus, PCI DSS, and SOC 2). You'll be expected to support audit evidence collection and adhere to our policies Awareness of data protection obligations under UK GDPR, particularly around handling personal data as part of support requests and asset management Experience following change control processes and escalating appropriately Benefits to Joining Propel Pension 25 days holidays, increasing by 1 day per year (up to 30) Growth and opportunity - we pride ourselves on promoting from within Incredible company culture A culture that values innovation, collaboration and continuous improvement. Our Culture: Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth. Equality, Diversity & Inclusion: Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful. Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.