IDEXX GmbH
Support Specialist - Veterinary SoftwareApplylocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: J-052198IDEXX is hiring a Support Specialist for our EzyVet Software platform in our London, UK location. Primary Accountability: Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products - including but not limited to ezyVet, Vet Radar, Smartflow, Vello. Resolve straightforward support tickets with the help of customer self-service content, troubleshoot and investigate technical process steps, liasie with Tier 2 and Tier 3 associates on complex issues as needed. Host customer training webinars on basic ezyVet functionality. Contribute to customer impact understanding, technical feedback and knowledge base content. Key Responsibilities: Respond to inbound customer phone calls, troubleshoot issues, and provide guidance on software usage. Manage and resolve assigned support tickets, ensuring timely and accurate communication. Conduct webinars to train customers on basic features of the ezyVet application. Create and maintain customer ticket enquiries, including screenshots and screen recordings. Maintain professional and customer-centric communication across all platforms (email, Slack, Facebook, etc.). Respond and act as first tier support for Software billing enquirie Work Environment: Onboarding/training for 3 months onsite Monday-Friday 9a-6p. Completion of onboarding/training will produce a hybrid schedule of 3 days onsite and 2 days remote. Schedules are staggered to start between 7a-10a and to end between 4p-7p. Weekends to be included. Key Accountabilities: Customer Phone Support Efficiently handle incoming calls, provide accurate information, and document interactions. Ticket Resolution Resolve support tickets within SLA, triage effectively, and improve ticket complexity handling over time. Webinar Hosting Organize and deliver training sessions with clear agendas and effective time management. Customer Need Documentation Produce accurate, well-formatted help content that supports customer self-service. Working Relationships: Most Frequent Contacts Internal & External Nature or Purpose Customers Provide support, training, and guidance on software usage. Support Team Members Collaborate on ticket resolution and share knowledge. Support Team Leaders Receive guidance, feedback, and task assignments. Implementation Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. Vetsoft Customer Relationship Managers Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. IDEXX CTS teams Collaborate on customer integration resolution and share knowledge. Qualifications/ Experience/ Knowledge: Job Specifications General Oral, written, and interpersonal communication skills Essential - Excellent Customer Service orientation Essential - Excellent Keyboard skill Essential - Fast and accurate Organizational skills Essential - Highly organised Ability to manage competing demands Essential - Proficient Attention to detail and follow-up Essential - Strong Experience in software or veterinary market Preferred - Basic Key Competencies (Core Contributor): Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues. Drives Results Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks. Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear. Values Differences Recognizes the value that different perspectives and cultures bring to an organization. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations. Situational Adaptability Adapts approach and demeanour in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early. What you can expect from us: EUR 28,500 salaryOpportunity for annual bonusesMedical InsuranceCycle to work schemeWork from home and wellbeing stipends10% pension contribution Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Support Specialist - Veterinary SoftwareApplylocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: J-052198IDEXX is hiring a Support Specialist for our EzyVet Software platform in our London, UK location. Primary Accountability: Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products - including but not limited to ezyVet, Vet Radar, Smartflow, Vello. Resolve straightforward support tickets with the help of customer self-service content, troubleshoot and investigate technical process steps, liasie with Tier 2 and Tier 3 associates on complex issues as needed. Host customer training webinars on basic ezyVet functionality. Contribute to customer impact understanding, technical feedback and knowledge base content. Key Responsibilities: Respond to inbound customer phone calls, troubleshoot issues, and provide guidance on software usage. Manage and resolve assigned support tickets, ensuring timely and accurate communication. Conduct webinars to train customers on basic features of the ezyVet application. Create and maintain customer ticket enquiries, including screenshots and screen recordings. Maintain professional and customer-centric communication across all platforms (email, Slack, Facebook, etc.). Respond and act as first tier support for Software billing enquirie Work Environment: Onboarding/training for 3 months onsite Monday-Friday 9a-6p. Completion of onboarding/training will produce a hybrid schedule of 3 days onsite and 2 days remote. Schedules are staggered to start between 7a-10a and to end between 4p-7p. Weekends to be included. Key Accountabilities: Customer Phone Support Efficiently handle incoming calls, provide accurate information, and document interactions. Ticket Resolution Resolve support tickets within SLA, triage effectively, and improve ticket complexity handling over time. Webinar Hosting Organize and deliver training sessions with clear agendas and effective time management. Customer Need Documentation Produce accurate, well-formatted help content that supports customer self-service. Working Relationships: Most Frequent Contacts Internal & External Nature or Purpose Customers Provide support, training, and guidance on software usage. Support Team Members Collaborate on ticket resolution and share knowledge. Support Team Leaders Receive guidance, feedback, and task assignments. Implementation Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. Vetsoft Customer Relationship Managers Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. IDEXX CTS teams Collaborate on customer integration resolution and share knowledge. Qualifications/ Experience/ Knowledge: Job Specifications General Oral, written, and interpersonal communication skills Essential - Excellent Customer Service orientation Essential - Excellent Keyboard skill Essential - Fast and accurate Organizational skills Essential - Highly organised Ability to manage competing demands Essential - Proficient Attention to detail and follow-up Essential - Strong Experience in software or veterinary market Preferred - Basic Key Competencies (Core Contributor): Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues. Drives Results Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks. Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear. Values Differences Recognizes the value that different perspectives and cultures bring to an organization. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations. Situational Adaptability Adapts approach and demeanour in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early. What you can expect from us: EUR 28,500 salaryOpportunity for annual bonusesMedical InsuranceCycle to work schemeWork from home and wellbeing stipends10% pension contribution Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX GmbH
Wetherby, Yorkshire
Sample Management Technician - 1 year fixed term entry level position page is loaded Sample Management Technician - 1 year fixed term entry level positionlocations: Wetherby, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: J-052638Every day, we receive thousands of clinical samples from veterinary clinics, and we run tests on those samples to help identify what might be wrong with someone's pet. Because timely results matter, our Wetherby Laboratory operates an early shift- from 4:30 am to 1:00 pm -to ensure animals get the care they need as quickly as possible.This is a full-time, fixed-term position (12 months), available immediately. This is an entry-level role -no degree or prior laboratory experience is required.As a Sample Management Technician , you'd be working with samples like blood, urine, fecal samples and biopsies that we receive from the vet clinics (no animals on site!). Every sample you prepare for testing helps a veterinarian get closer to a diagnosis. In This Role you will: Receive, prepare, and accession veterinary samples for laboratory analysis and testing. Enter specimen data into a computer tracking system. Rack and bundle prepared samples for delivery to each testing department. Assist other lab personnel with specimen storage and ensuring that Turn Around Times (TAT's) are met. Have full autonomy in your work, but also get full support when you need it. What You Need to Succeed: Comfort using computers for data entry Ability to read, understand, and follow Standard Operating Procedures (SOPs), including safety and quality guidelines A positive, goal-oriented attitude and strong work ethic Ability to work accurately in a fast-paced, high-volume environment Strong attention to detail and ability to prioritize and multitask Excellent customer service mindset Ability to meet physical requirements, including standing or sitting for extended periods, lifting up to 50 lbs, and specific vision requirements (close, color, depth perception) This is a laboratory, so there is potential exposure to biohazards, agents known to cause zoonotic diseases, and hazardous chemicals. Schedule: The hours for this position are Tuesday - Saturday 04.30 - 13.00 Reliable and dependable attendance is an essential function of this position. Why IDEXX: We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. "Let's pursue what matters together!" IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Sample Management Technician - 1 year fixed term entry level position page is loaded Sample Management Technician - 1 year fixed term entry level positionlocations: Wetherby, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: J-052638Every day, we receive thousands of clinical samples from veterinary clinics, and we run tests on those samples to help identify what might be wrong with someone's pet. Because timely results matter, our Wetherby Laboratory operates an early shift- from 4:30 am to 1:00 pm -to ensure animals get the care they need as quickly as possible.This is a full-time, fixed-term position (12 months), available immediately. This is an entry-level role -no degree or prior laboratory experience is required.As a Sample Management Technician , you'd be working with samples like blood, urine, fecal samples and biopsies that we receive from the vet clinics (no animals on site!). Every sample you prepare for testing helps a veterinarian get closer to a diagnosis. In This Role you will: Receive, prepare, and accession veterinary samples for laboratory analysis and testing. Enter specimen data into a computer tracking system. Rack and bundle prepared samples for delivery to each testing department. Assist other lab personnel with specimen storage and ensuring that Turn Around Times (TAT's) are met. Have full autonomy in your work, but also get full support when you need it. What You Need to Succeed: Comfort using computers for data entry Ability to read, understand, and follow Standard Operating Procedures (SOPs), including safety and quality guidelines A positive, goal-oriented attitude and strong work ethic Ability to work accurately in a fast-paced, high-volume environment Strong attention to detail and ability to prioritize and multitask Excellent customer service mindset Ability to meet physical requirements, including standing or sitting for extended periods, lifting up to 50 lbs, and specific vision requirements (close, color, depth perception) This is a laboratory, so there is potential exposure to biohazards, agents known to cause zoonotic diseases, and hazardous chemicals. Schedule: The hours for this position are Tuesday - Saturday 04.30 - 13.00 Reliable and dependable attendance is an essential function of this position. Why IDEXX: We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. "Let's pursue what matters together!" IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.