M & A Doocey Civil Engineering Ltd.

Job Title IT Manager & Hands on Principal Technician Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Tipton Our Company Doocey Group is a family-run utility and civil engineering contractor with over 40 years' experience built on strong, Black Country values. We've experienced significant growth over the past 10 years which we've achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you're looking to join a business that values hard work, loyalty and ambition, you'll feel right at home here. The Role The IT Manager & Hands on Principal Technician is responsible for providing advanced technical support, managing IT infrastructure (including networking), and ensuring the smooth operation of the company's IT systems across all sites. The role will involve working closely with the Head of Technology to roll out the vision for IT operations, network, and infrastructure improvements across the business. Responsibilities Lead, mentor and develop a small IT team, including performance management, workload planning via ticketing systems and ongoing skills development Oversee day-to-day IT operations while balancing strategic improvement initiatives and long-term technology roadmap. Manage and support multi-site IT infrastructure, ensuring consistency, performance and reliability across all locations Implement, modernise and maintain infrastructure and systems to meet organisational and security standards Develop, maintain and enforce IT policies, procedures and best practices Maintain and evolve IT asset management processes, including lifecycle tracking and procurement Oversee provisioning, distribution and management of end-user devices (laptops, tablets and mobile devices) Monitor system performance and proactively identify risks, vulnerabilities or potential outages before they impact the business Diagnose and resolve complex technical issues using structured troubleshooting approaches Personal Qualities Hands-on leader Decisive and accountable Strong communicator Proactive mindset Highly organised and pragmatic Analytical and solution-focussed Transparent and trustworthy Service-driven Collaborative Resilient under pressure Technical Skills & Experience 8+ years' IT experience, including 3-5 years in a leadership role managing small teams, preferably as an IT Manager & Hands on Principal Technician Proven experience supporting and modernising IT environments for 300+ users across multiple sites Experience delivering IT projects, upgrades and deployments aligned to business objectives Hans-on expertise with Microsoft technologies Solid understanding of cybersecurity Experience with device management Proficient inn troubleshooting complex technical issues Familiar with ITIL principles and service delivery frameworks Qualifications & Training Relevant IT qualification or equivalent practical experience ITIL certificate (desirable) Microsoft or cybersecurity certifications (desirable) Experience with ISO 27001 or similar frameworks (desirable) Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited IT Manager & Hands on Principal Technician CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application for the IT Manager & Hands on Principal Technician, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

A family-run civil engineering company seeks an IT Manager & Hands on Principal Technician. In this role, you'll lead a small IT team and manage multi-site IT infrastructure. Key responsibilities include implementing and maintaining IT systems, ensuring security standards, and supporting over 300 users. The ideal candidate will have 8+ years of IT experience, including 3-5 years in a leadership role, and strong expertise in Microsoft technologies. This position offers a competitive salary and values a diverse workforce.

Job Title Junior IT Technician Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Tipton, West Midlands Our Company Doocey Group is a family run utility and civil engineering contractor with over 40 years' experience built on strong, Black Country values. We've experienced significant growth over the past 10 years which we've achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you're looking to join a business that values hard work, loyalty and ambition, you'll feel right at home here. The Role The Junior IT Technician provides first line technical support to users and assists in maintaining the IT systems. This role involves troubleshooting hardware and software issues, setting up and configuring devices and supporting networks and system operations under the guidance of senior IT staff. The Junior IT Technician plays a key role in ensuring reliable day to day IT services, delivering timely and staff focused technical assistance. Responsibilities Provide first line technical support to users for hardware, software and connectivity issues Log, track and resolve support requests using a ticketing system in line with agreed SLAs Set up, configure and maintain user devices (tablets/phones etc.), peripherals and workstations Assist with IT projects, system upgrades and equipment rollouts Assist with setting up computers, laptops and other IT equipment Escalate complex technical issues to senior IT staff when required Provide friendly, professional support and ensure a positive user experience Personal Qualities Good communication skills - personable, confident and able to explain technical issues clearly to non technical users Good time management - able to balance multiple tasks and prioritise accordingly to meet IT deadlines Team working - ability to work closely with other junior/senior technicians Comfortable following instructions and asking questions when unsure Positive attitude and keen to learn while on the job Hands on, not shy to get under desks, run cables etc. Passion for technology and IT in general with a willingness to learn new systems, tools and technologies Technical Skills & Experience Ideally 1 year of professional IT support experience (we would take a keen graduate with demonstrable interest and skills in IT) Basic experience in an IT support or helpdesk environment (including internships, placements, part time roles or university lab support) would be an advantage Demonstrable familiarity using technology in a commercial or personal capacity Basic computer hardware knowledge (PCs, laptops, monitors and printers) Familiarity with Windows (10/11 fundamentals) and/or macOS Familiarity with OS updates, patches and restart procedures Basic networking understanding (Wi Fi, Ethernet, internet access) Awareness of IT security best practices (password policies, antivirus and data protection) Laptop and desktop imaging (basic awareness) Microsoft 365 user level knowledge (Outlook, Teams, Word and Excel) Qualifications & Training Relevant IT qualification at either A Level, Degree or HND level Additional Information Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics.

M & A Doocey Civil Engineering Ltd. is seeking a Junior IT Technician in Tipton, England, to provide first-line technical support. The role involves troubleshooting hardware and software issues and maintaining IT systems. Ideal candidates should have basic IT support experience or be a keen graduate with a passion for technology. You will gain hands-on experience in an environment that values hard work and ambition. Join us in delivering high-quality support to ensure seamless IT operations.