CoStar Group, Inc.

CoStar Group, Inc. is seeking a Technical Support Analyst in London to assist clients of the Real Estate Manager platform. You will become a product expert, provide timely responses, and maintain case data in Salesforce while ensuring strong customer relationships. You will diagnose issues, leverage resources, and work with cross functional teams to relay customer needs and drive improvements. A degree and 1+ year of customer interaction are required.

Technical Support Analyst - London CoStar Group is a leading global provider of commercial and residential real estate information, analytics and online marketplaces. As part of the S&P 500, CoStar's mission is to digitize the world's real estate, empowering businesses and individuals with insights and connections that improve their operations. Role Overview We are seeking a passionate and energetic Technical Support Analyst to assist our clients with technical questions within the CoStar Real Estate Manager platform. The role is the primary point of contact between CoStar and its customers, providing first rate support and ensuring customer satisfaction. Responsibilities Become a product expert: master the application tools and stay up to date on new features and existing issues. Leverage internal resources to provide accurate and timely responses to customers. Adhere to published processes and procedures, managing your case workload to meet or exceed SLAs. Build strong customer relationships through communication via email, phone and virtual calls. Diagnose complex technical issues, research solutions, and develop effective workarounds. Maintain customer case data integrity within Salesforce. Collaborate cross functionally with colleagues and collect enhancement requests. Serve as the "voice of the customer" in cross team initiatives. Qualifications Bachelor's degree or equivalent experience. 1+ year experience interacting directly with customers and resolving concerns. 6+ months of SQL experience (academic or professional). Experience with database and web based software. Strong troubleshooting skills for Windows applications and SaaS models. Ability to learn new concepts quickly and manage multiple priorities. Willingness to work a modified schedule, including after hours and on call work. Professional, positive, and nurturing attitude toward all clients. Strong sense of urgency and responsiveness. Benefits Full private medical and dental cover. Life assurance and member rewards. 28 days annual leave and flexible leave options. Competitive pension plan. Season ticket loans. Enhanced maternity and paternity pay. CoStar Group is an Equal Employment Opportunity Employer. We maintain a drug free workplace and conduct pre employment substance abuse testing. CoStar is committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by emailing .

CoStar Group, Inc. is seeking a Senior Data Engineer for OnTheMarket Technology in London. You will join the Data team to build robust data pipelines, APIs, and data delivery processes that enhance user and agent experiences. The role emphasizes data acquisition, quality, and processing, collaborating closely with senior leadership to scale data infrastructure in a fast-growing property portal environment.

Senior Data Engineer - OnTheMarket Technology - London CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. In December 2023 CoStar Group acquired OnTheMarket (OTM) with the goal of making it the UK's number one residential property portal. Role Description The Senior Data Engineer will be a key member of the OTM Data team, reporting to the Head of Data and working closely with the CTO. Responsibilities include data acquisition, loading, quality, processing, delivery, and support for OnTheMarket. The role focuses on leveraging data to improve user and agent experiences by building robust data pipelines and APIs. Responsibilities Develop data pipelines using Python and Airflow Design and manage data warehousing solutions in Redshift/Spectrum Build data solutions to address business needs Maintain existing reports and enhance their performance Qualifications Bachelor's degree in Computer Science, Data Science, Mathematics, Engineering or equivalent experience Experience writing SQL queries and optimizing query performance Strong skills in Python Experience with AWS or GCP Demonstrated experience building and managing ETL pipelines Experience with cloud data warehouses such as Amazon Redshift and Google BigQuery Building visualizations using tools such as Looker Studio or equivalent Experience in designing ETL/ELT solutions, preferably with Airflow or AWS Glue Strong analytical and technical skills Excellent verbal and written communication skills for collaboration with business users Nice to Have Development and deployment of machine learning models using PyTorch Experience with GIS systems (PostGIS, QGIS, etc.) Benefits Full private medical and dental cover, Life Assurance, member rewards, 28 days annual leave, competitive pension, season ticket loans, enhanced maternity and paternity pay, and a culture of collaboration and innovation. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug free workplace and perform pre employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, age, ethnicity, nationality, or disability. CoStar encourages applicants to request reasonable accommodations if needed.